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May 5, 2011 09:14 AM

Big Tipper [Aurora, OH]

First visited Cafe Toscano last evening with a Groupon ($40). All the usual on being seated: ordered a bottle of Chianti, followed by entrees: penne arrabita & lobster (some scallops & shrimp but no trace of lobster) ravioli w/dinner salads. Average to a little better than average. Service was good: a bit slow filling water glasses and delivering bread to the table. But we enjoyed the wine and dinner. One chocolate gelato and a coffee followed dinner (not really gelate but chocolate ice cream). Then our waitress announced that she would add the gratuity to our check due to the Groupon. OK, I expected 18% on food and wine, maybe 20%. In the end, Leslie, our waitress, added over 21.3% on everything: food, wine, sales tax, the groupon.

Again, the service and food are average to a little better than average, and prices for pasta better than average ($18.95 penne arrabiata & $23.50 lobster ravioli). We were seated shortly after 6PM so the restaurant was not busy; service should be better especially for the generous gratuities the wait staff tacks on to the total. I would not recommend this establishment based on quality of food / dollar value, service / practices.

Cafe Toscano
215 W Garfield Rd Ste 170, Aurora, OH 44202

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    1. Did the Groupon or the restaurant ever say they were at liberty to charge you whatever the heck they felt like charging you for a gratuity? I doubt it and it sounds like you were a lot nicer about it than I would have been.

      1. A lot of restaurants seem to opt out from the Entertainment Book, etc. because the deals ultimately don't seem to be worth it for them. I can see this happening with a lot of places. As for adding tip to make up the difference, that's a good way of turning off customers.