Big Tipper [Aurora, OH]
First visited Cafe Toscano last evening with a Groupon ($40). All the usual on being seated: ordered a bottle of Chianti, followed by entrees: penne arrabita & lobster (some scallops & shrimp but no trace of lobster) ravioli w/dinner salads. Average to a little better than average. Service was good: a bit slow filling water glasses and delivering bread to the table. But we enjoyed the wine and dinner. One chocolate gelato and a coffee followed dinner (not really gelate but chocolate ice cream). Then our waitress announced that she would add the gratuity to our check due to the Groupon. OK, I expected 18% on food and wine, maybe 20%. In the end, Leslie, our waitress, added over 21.3% on everything: food, wine, sales tax, the groupon.
Again, the service and food are average to a little better than average, and prices for pasta better than average ($18.95 penne arrabiata & $23.50 lobster ravioli). We were seated shortly after 6PM so the restaurant was not busy; service should be better especially for the generous gratuities the wait staff tacks on to the total. I would not recommend this establishment based on quality of food / dollar value, service / practices.
215 W Garfield Rd Ste 170, Aurora, OH 44202
Did the Groupon or the restaurant ever say they were at liberty to charge you whatever the heck they felt like charging you for a gratuity? I doubt it and it sounds like you were a lot nicer about it than I would have been.
A lot of restaurants seem to opt out from the Entertainment Book, etc. because the deals ultimately don't seem to be worth it for them. I can see this happening with a lot of places. As for adding tip to make up the difference, that's a good way of turning off customers.