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Wall Street Journal Wine Club

stellamystar Apr 23, 2011 04:24 PM

ANyone tried this? Reminds me of the old BMG Music Club - for wine.
Initially, you get 12 bottles for $90 ish... then, these send a case every 3/months. "Cancel Anytime.." it says.
PLease weigh in .. tried the search feature, and didn't see any reviews of it so far.... so, maybe it's not so popular!

  1. f
    fhuband Jan 28, 2014 02:02 PM

    My experience with WSJWine has been horrific.

    In June of 2013 I placed an order for 12 bottles of a 2003 wine for delivery in September, and paid a $40 “holding fee” to assure that I would receive the order. In late November, I noticed I had not received the order, and talked to a WSJWine customer Services representative. She said she would check, and the next day sent me a message that said, in part:

    “This is just a quick note to inform you that the presale Chateau Ramage La Batisse case will be ready to ship in early December. Your case will contain twelve bottles. Once the case has been prepared we will contact you for the balance of $199.88 plus $19.99 shipping and applicable tax.”

    During late December and early January, I called several times to ask where the wine I had ordered was, and I was assured that it would be delivered soon.

    In January, I received 6 bottles of a 2011 wine I had not ordered. When I called, I was told they had no idea why I had gotten it, but would send me a mailing label to return it.

    Checking my credit card charges, I discovered that they had charged me almost $140 for the wine I had not ordered, and $480.93, more than twice the amount authorized, for the wine I had not been sent. And I have not gotten a return label for the wine I did not order.

    Many more calls followed. Each time I called, I had to start the discussion from scratch. No references to my previous calls and concerns were kept in my customer file.

    They now say they have no 12 case bottles of my wine, only 6 bottle cases. When I suggest that they could just send 2 6 bottle cases, they said that they would not do that. I told them to cancel the order.

    I still have not gotten the fedex label, and both charges are still on my credit card.

    So the message is, if things go wrong, even if it is totally their fault, you will not get either sympathy or compensation from WSJWine.

    Buyer beware.

    And I have called Amex, told them my story and asked them to reverse the charges.

    Frank Huband

    1. Midlife Apr 23, 2011 11:39 PM

      I'm been a member or it's sister club, Laithwaite's (Red & White Club), for a while. I've enjoyed the first two shipments and the third arrived today. This is the same group that does the Zagat Club as well as WSJ. Most of the wines seem to be special make-ups or obscure things judging from the fact that I can't find much about them on the usual wine sites (cellar tracker or wine searcher). But............. I've found almost all of them to be worth the average price of $13 a bottle (including shipping).

      I enjoy trying new wines, so this has been a good experience., although I was skeptical until a friend of mine tried it and I tried a couple of the wines he got. The only thing I'd like changed is the doubling up on a few of the selections in each case. They're not always the ones I'd like a second bottle of.

      1. omotosando Apr 23, 2011 07:37 PM

        Tried it briefly for my dad. Some wines weren't bad. Ended up canceling without difficulty. I think my dad said the initial wines were better. I did taste some of the initial wines and they were definitely better than some of the stuff you pick up at Trader Joe's for example (I know, damning with faint praise).

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