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Apr 15, 2011 08:21 AM

What a disappointment

Where to start with all that was wrong? First, what was right. Party of six. Lovely to have a round table.

Now to the bad. Service was slow. 35 minutes from order to salad course. Two of us ordered this: "Grassā€fed beef roast, turnips, cipollini onions, bacon, whipped mustard sour cream." Meat was stone cold. Returned and came back hot, but the turnips were raw. No onions on the plate. "Whipped mustard sour cream?" Even I can stir some Grey Poupon into sour cream.

Those who had other plates, including the pork chops, were not impressed.

The guy running the house tried to make things right, including voiding the roast beef on our checks. But you know something? That was nice but we would rather have paid for good food that we couldn't make at home. The reason you dine out.

None of us will ever go back. Too many other great options.

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  1. Oops. I thought the name of the restaurant would appear. First time I've reviewed here. The restaurant was Heartland.

    1 Reply
    1. re: SarahInMinneapolis

      Wow...wouldn't have expected this kind of review from Heartland, though I still haven't been to the restaurant; only the market.

    2. I also had a very underwhelming experience at Heartland.

      1. Wow, that is disappointing.

        Still, I'd give Heartland another chance. The only time I had trouble at Heartland was a New Years Eve dinner (my risotto was al dente on the very raw side) and it was quickly taken of in a professional manner, especially considering the place was packed.

        Heartland goes the extra mile to make things right so I'm surprised to hear t his.

        1 Reply
        1. re: MplsM ary

          That's the thing, Mary. I didn't get the sense our server gave a rip one way or the other. I was the one who approached the hostess stand to get the roast beef returned...because the waiter didn't come back to check and didn't look like he was going to.

          Right now the TC is blessed with chefs and owners who regularly patrol their restaurants, making sure things are right. Given that kind of competition, no place gets a second chance, unless there was a heartfelt move or two to make things right. Which was not the case with Heartland.

          Let me be the first to predict that Heartland doesn't make it. Looks like a ton of money was spent to renovate the space. No room for error in having a party of six this unhappy -- and telling their friends.

          A couple of final thoughts. One, there weren't really any choices for apps to share. Usually this group drinks a couple bottles of wine with apps and then orders dinner (and more wine).

          Two, my expectation was that given the limited menu, each item would be outstanding. That wasn't the case.

          Finally, finally. Could be that last month we got together at Piccolo, which was simply outstanding in every respect (and no one even missed the lack of apps to share).

        2. I liked the food overall. The service was poor and it appeared the servers was new to the dining world. The wines were ice cold and selections were very poor for a restaurant at this level.

          I would rather spend more money and dine at La Belle Vie or spend less and dine at I Nonni and have superstar service with Jay.

          La Belle Vie
          510 Groveland Avenue, Minneapolis, MN 55405

          I Nonni
          981 sibley memorial hwy, Lilydale, MN 55118

          1. First visit? If so I personally think you are being a bit over-reactive by saying none of you will ever go back and that you don't think they will last. I have had a bad experience at all of my favorite restaurants before, it's just the way it is unfortunately. No one is perfect including that server nor the restaurant, if you complain to them directly my guess is they will do everything to take care of you and make you happy on your next visit.

            4 Replies
            1. re: Warehouse

              For a restaurant with Heartland's and Chef Lenny Russo's reputation there is NO EXCUSE for cold Roast Beef, NONE.

              1. re: Fudist

                Had a really terrible meal at Heartland last night. The most fatty ribs I have ever had. The server was surprised we didn't finish a 1 inch think portion of fat. Under cooked beans, potatoes, dry sturgeon, overcooked root vegetables. So unbelievable that the Star Tribune gave it 4 stars. What a joke.

                1. re: danfromsf

                  When the server asked "How is everything?," or whatever was asked when checking in during the meal, did you point out the fatty ribs and give them the chance to make it right, or at least make you better pleased with your meal?

                  1. re: MplsM ary

                    Our server was nice but seem to have too many tables to cover. It wasn't until the end of the meal and we had to get home to our young daughters. Too much was wrong with the meal to start trying to fix it. We had been to the old place and had a pretty good meal so it was surprising how much lower the quality was.