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Tried Five Guys--What's the big deal?? [moved from Las Vegas]

I was in Henderson so I tried the Five Guys hambugers. What a joke! How can you compare it to In-N-Out when you have to tell them what you want on your burger? It is not a fair comparison. If they sold a standard burger, then you could compare. Copy cat red and white decor. Their fries were disgusting. As much as I dislike In-N-Out fries these were awful. Cooked to the point of being dark brown they were way overcooked. I even like Fatburger and Red Robin a lot better. Thoughts??

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  1. I went there a few weeks ago. Busy as hell, and quite noisy. So many tables crammed in there they were practically on top of each other. It was the week they opened, so maybe they had put extra tables in there in anticipation of the extra business. I hope they get rid of some of them (if they haven't already) as the ambiance was certainly not my cup of tea.

    As for the food, I had the regular burger (two thick patties) and fries and a soda. I would have had a shake, but they don't serve any. What's this? A burger joint that doesn't make shakes? So far, points off for the crowded noisy ambiance and no shakes.

    As for the burger, I thought it was good but not great. Certainly you get more meat than those skinny little slivers of beef they slap on In 'N Out burgers. You actually feel like you're holding something substantial at Five Guys, instead of just a couple of spongy buns that happen to have a little brown speck wedged between them as at In 'N Out. Taste was about equal to In 'N Out.

    My fries were fine. They were mostly brown yes, but didn't seem overcooked. I preferred them to the often limp fries they serve at In 'N Out, both in appearance and taste. And you get a really substantial amount as well. I ordered a regular size and there was enough to share with my friend.

    So, overall I would go back again if I'm in the area and have a hamburg hankerin'. If I have a milkshake hankerin' too, then I'll be going elsewhere.

    1. Why would you exect 5 guys to be a a great experience? It's just another burger chain. I went to the one in Palm Beach Gardens a couple of times. It's OK but I wouldn't expect it to be the high point of my Vegas dining experience.

      1 Reply
      1. re: kagemusha49

        No offence meant or even implied; but maybe it's because we're locals/residents here in LV and we're not just visiting?

      2. i have never been to an in n out burger so i cant compare them...
        we did have a fat burger for a little while but it went under..
        so all i can compare to is the regular chains..wendys/mcds/burger king/steak and shake..
        i like five guys better than any of those ..

        as far as telling them what i want...i like it that way...i dont always want the same thing on a burger..so i like the choices..

        i like the fries also skin on/ nicely cooked is ok with me...waaay better than mcds lately..
        i compare them to checkers fries which i also really like...
        and red robin are ok also..

        as far as shakes ..i dont miss them..i would need a few pills to have one anyway... im LI...so i only get one rarely...

        2 Replies
        1. re: srsone

          I still have fond memories of the original Hard Rock Cafe in London's Piccadilly 40 years ago. We loved their burgers - haven't had too many that you would rate better since. However Ron's is a local chain in Tulsa that makes pretty bodacious burgers and you get them with "Spanish" fries - fries blended with jalapenos.

          Hard Rock Cafe
          4475 Paradise Rd, Las Vegas, NV 89169

          1. re: kagemusha49

            Well that brings back memories. I went to the original Hard Rock many times about 35 years ago. I always remembered the burgers, fries and shakes as the best. But, sometimes I wonder. I was living in Paris at the time and while I absolutely loved the food I was having in Paris (of course), I did get homesick now and then and perhaps that made the meals at Hard Rock when we would go to London for a weekend every couple months extra good???

        2. I live nearby so it's been easy to try Five Guys on several occasions. I like the burgers. Put bacon on virtually anything and it will taste better. For those you like uber variety and a myriad of choices for toppings, Five Guys delivers. Good grilled taste and a substantial burger for a chain. I don't consider their burgers any better than In 'N Out or Original Tommy's or Fatuburger... just different.

          Regarding fries. I like steak fries best. Only place that serves those is Red Robin and they don't always cook them properly. In 'N Out fries are really good, hot and tasty for the first thirty seconds, maybe the first minute. After that, the heat dissipates and they seem stale to me. Five Guys fries... limp, soggy and brown. Brown? How in the world are they brown without being crispy? I don't get it. I've finally come to the conclusion that nobody ever gave Five Guys the recipe to make fries, yet that hasn't stopped them.

          3 Replies
          1. re: shamu613

            People who say In 'N Out has the best burgers are just as bad as people who think Peter Luger has the best steaks. I feel sorry for them. Some people really need to prove they've traveled around this great land of ours and tried everywhere before they claim a West Coast chain or East Coast dive produce ambrosia from the Gods.

            On my list of all-time best burgers, In 'N Out doesn't even make the top ten. Five Guys does, and so do its fries. Open your minds before you open your mouths.

            1. re: grimaldi

              I agree - I find it puzzling that people claim a chain has the world's best burgers. I admit I said the original Hard Rock in London had the best - but back then it wasn't a chain. I'd be willing to bet that there are a dozen restaurants in Vegas (Robuchon, Bouchon, Rosemary's, Sage) that could, on request, produce a way better burger than any chain.

              3355 Las Vegas Blvd S, Las Vegas, NV 89109

              Hard Rock Cafe
              4475 Paradise Rd, Las Vegas, NV 89169

              1. re: grimaldi

                Last night, I ate two In 'N Out Double Doubles. Next week, I may visit Original Tommys for a Double Chili Cheeseburger and the week after who knows. Tomorrow is likely to be a Fatburger day because I left my camera in my friend's Jeep and I need to run over to his house to retrieve it. He lives really close to Fatburger.

                All of those cheap fast food chain burger joints do a markedly better burger than Mickey D's or its ilk. I don't think I have ever judged any burger as "the best" as I like them all for different reasons as my mood and fancy strikes me.

            2. It is disgusting. Nice quality meat and thats it. Nasty nasty fries, gummy bun that is not even toasted, expensive for what you get. Lettuce and tomato are not fresh.

              Tried it twice and hated it both times.

              1. I thought the meat was good too. That was the only thing, oh, the peanuts were ok too!

                1. 5 Guys sucks! At least In N Out is unique, but:

                  SMASHBURGER RULES!!! Easily the best fast casual burger chain currently in existence.

                  2 Replies
                  1. re: GroovinGourmet

                    Never had In-N-Out. I do like Five Guys but Smashburger is great! My son, who eats burgers all the time and has been to In-N-Out in California does not care for Five Guys, likes In-N-Out, but loves Smashburger. Luckily we have one nearby in New Jersey.

                    1. re: GroovinGourmet

                      I completely agree. Well, maybe not that five guys sucks, but I wouldn't go back. Meat was fine, bun was okay, smelled heavily of fried food. Just all okay. But Smashburger truly is one heck of a great establishment, great great great food. I will drive the 45 mins for a Smashburger before i would go to five guys. Also, Meatheads is a great burger.

                    2. Frankly, saying that 5G's fries were worse than InO's immediately diminishes the weight of the opinion.

                      11 Replies
                      1. re: ediblover

                        The fries I've had at 5G weren't very good.

                        1. re: Scott_R

                          Some days fries are better. When I asked, a guy said that they change the oil on a certain day of the week and that 'could' be it.

                          Sometimes the fries are cold-ish; sometimes they are very hot. I notice that the same cooks are there and have been there for a long time now, so I don't know why sometimes there is a difference.

                          I always ask for my hamburger to have absolutely no pink. Sometimes it has, sometimes it doesn't.

                          1. re: Rella

                            And that's why I *won't* go to 5G: they won't (knowingly) serve it less than well done. I don't like overcooked hamburgers.

                            1. re: Scott_R

                              I have sometimes wondered if they have one of those 3-minute timers, and they cook in for a certain amount of time. Not, of course, taking into consideration if the meat is of a different temperature, or the grill hasn't come up to temperature. It is inconsistent enough that my spouse sometimes will get the meat.

                              One time I did complain, and the meal was something like $10 for the both of us. He insisted on giving us money back for the BOTH of our burgers. I felt so bad that I put the $10 in the tip jar and haven't complained since; it's just not worth the hassle because actually I don't go there that often.

                              1. re: Rella

                                Today in a town where they have both Fudruckers and Five Guys, I had a burger at Fud's.

                                At Fud's:
                                1/3 lb. burger no cheese $5.49 Fudruckers; 1 lb. burger no Cheese $8.59, I think.

                                Pretty comparable taste in burgers. I prefer Five Guys toppings to Fud's fixin's on a buffet table.

                                1. re: Rella

                                  At least Fuds gives you choice on temperature of the burger... something that FIve guys doesnt... and they usually come out like black hockey pucks.

                                  1. re: cwdonald

                                    LOL I always ask for mine at Five Guys to be like black hockey pucks, but they are more toward the pink.

                                    My Fuds yesterday did turn out as I prescribed - WELL! OVERDONE!

                        2. re: ediblover

                          As does this statement; "How can you compare it to In-N-Out when you have to tell them what you want on your burger?" Topping options is a minus?? Pleeeze


                          1. re: Davwud

                            Not a minus, I just like the way In-n-Out puts theirs together. I would just say that if the two chains were near each other, I would not go to 5 Guys. Every chain is different, all of them are near my house except 5 Guys and I do go to all of them once in a while, so I am not an In-n-Out snob by any means. I even get a Big Mac attack about every couple of months, lol.

                            1. re: vegasmike

                              But you do have options for toppings at In n Out. Animal style. Light mustard instead of the spread. Grilled onions. Etc., etc.

                            2. re: Davwud

                              LOL as long is it isnt cheddar!

                          2. I'm probably committing heresy, but to me, Whataburger sucks. I mean, I'm here in Texas, where everything is supposed to be bigger, but I get handed a burger that's more bun and lettuce than meat. If I had wanted a thin burger like that, I would have gone to McDonald's. Not to mention that it was absolutely flavorless. So, I'm gonna try one last thing there: a chicken sandwich. If that's no good, then so long Whataburger.

                            4 Replies
                            1. re: fantasyjoker

                              I tried two Whataburgers (Dallas and Tampa). Both sucked for the reasons you cited.

                              Five Guys as a chain is woefully inconsistent: one will be fine while the other down the street will be mediocre/bad. The only advice I can offer is to get the fries out of the bag ASAP, otherwise they end up a soggy greasy mess.

                              1. re: monkeyrotica

                                Luckily for me, I haven't yet hit a bad Five Guys store. (I've been to about 5 different ones, all in the DC area.) I think it's a good, solid, fast food burger. I like the bun and the variety of toppings, which are all free. I have only had the fries once, and thought they were perfectly OK (I'm not a fry connoisseur - I usually don't order them. I'd rather use my calories on a regular cheeseburger - especially if I'm eating there alone.)

                                I had the hot dog once - I wasn't impressed. I'll stick to burgers from here on out.

                                The last two times I've gone, it was in a food court setting in an office building downtown. On both occasions, Five Guys was the only place there with a line.

                                I haven't had the chance to try Whataburger or Smashburger yet - I would welcome the opportunity. I've been to In and Out once - also a very good burger. Shake Shack is excellent. Speaking of which, I really wish Five Guys sold shakes!

                                1. re: woodleyparkhound

                                  There was a similar complaint in another Five Guys thread that it wasn't a "real" burger place because they didn't sell shakes. I didn't care one way or the other, until I stopped in a roadside burger place, a former Tastee Freez, and decided to order a shake with my burger. I have to say there's something about that thick juicy burger that goes really well with an ice cold shake.

                                  1. re: monkeyrotica

                                    Right - it's one of the world's greatest combinations!

                            2. I have never had in-n-out and i'm not a big fan of burgers anywhere outside of my kitchen. however i think 5 guys is the best chain burger. i like that I can decide what I want on it, and whether I want a double. I like their fries. I like their hot dog. it's really greasy but it's good. i have heard not so great things about in n out, but i can't compare.

                              1. I've tried the one here in the W. Valley a few times and I already have LOADS of experience w/5 Guys from the East Coast. I wish the 5 Guys franchisees out here in the LV area the best and all the luck in the world. But, I think that they're going to get POUNDED in this market trying to compete w/Fatburger, Fuddrucker's, I-N-O, Island's, Tommy's Original, and all the rest. But, as I said before, you have to admire their pluck IMO...

                                1. It's a good burger, but way overpriced. No one I know will eat there because of the price. Dumb business plan.

                                  3 Replies
                                  1. re: stevel6

                                    Ya, really dumb. I guess that's why they're popping up all over the place.


                                    1. re: Davwud

                                      Check the other 5G discussion threads. One of the major problems with the chain is quality control due to aggressive overexpansion. You can go to one 5G and it'll be fine, while the other one down the road is lousy.

                                      So, yeah, "popping up all over the place" doesn't equal quality business model.

                                      1. re: monkeyrotica

                                        I'm saying that's not a problem. But Steve is talking about something completely different.


                                  2. just got back from my 5 guys which I found disappointing tonight - burger was soggy and tasteless I think they forgot to add salt to the patty, the bun collapsed at the first bite. But the regular fries were great and crispy. Not worth $8 and change for takeout.

                                    1. "Their fries were disgusting. As much as I dislike In-N-Out fries these were awful. Cooked to the point of being dark brown they were way overcooked. I even like Fatburger and Red Robin a lot better. Thoughts??"

                                      If you think Red Robin makes an eatable fry, there is no way you'll ever be contented with a fresh cut fry. While I've had some that are better, there IMO, is no doubt that Five Guys has the best chain fries. There's a reason Red Robin offers there's as all-you can eat. Two or three are plenty.

                                      While I do appreciate Five Guys having significantly less salt and having an excellent choice of toppings vs. other chains, I do find their burgers to be soggy. It's best to unwrap them ASAP.