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Received an Odd E-mail

m
morwen Apr 7, 2011 02:24 PM

I received an odd e-mail from Chow Support with the address chow_support@mailca.custhelp.com saying an account was automatically created for me but I can't log in until I set a new password and includes a link I'm supposed to click on. However, the user name for me in the e-mail is incorrect and my current account is working fine. I made no request for a new account to be created. The e-mail also says the link will expire in 24 hours from the time the e-mail was sent which was 4-7-11 at 1:32 pm. Is this a legitimate e-mail?

  1. Jacquilynne Apr 7, 2011 08:35 PM

    We had an upgrade of our customer contact system, RightNow, last night that may have gone awry. Just ignore the email -- you don't need an account to reach us.

    -- Jacquilynne, Community Manager for Chowhound

    1. HillJ Apr 7, 2011 03:04 PM

      morwen, out of curiosity I cut & pasted that address into my browser, and it auto corrected to this website: http://www.rightnow.com/

      Nuff said.

      2 Replies
      1. re: HillJ
        m
        morwen Apr 7, 2011 04:28 PM

        Thanks HillJ! I received a legitimate message from the moderators this morning and 2 with the above address arrived in my mailbox at the same time this afternoon. Do ya think the CH servers have a bug?

        Please don't tell me that's a Tea Party site hitchin' a ride on CH correspondence.

        1. re: morwen
          HillJ Apr 7, 2011 04:42 PM

          I think it can be attributed to all the social networking being added to CH.

      2. ursy_ten Apr 7, 2011 02:32 PM

        It sounds dodgy to me, I'd just delete it and forget about it.

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