HOME > Chowhound > Ontario (inc. Toronto) >

ici bistro- impossible to get a reso!!

v
vinotinto Mar 31, 2011 08:43 PM

I received a gift cert for Ici Bistro for Christmas...since then have called weekly to try to get in. The machine usually is full but tonight someone actually answered the phone. But I was told I was out of luck unless I wanted to wait and "chance" it on an empty table, or sit at a bar, and that they were pretty much booked for the rest of the month (yes, all of April). Asked if we could refund the gift cert and also was told no. Now I know having a resto ain't an easy business...but this seems a little customer unfriendly! Anyone else had this problem?

  1. Click to Upload a photo (10 MB limit)
Delete
  1. t
    table4onthefly RE: vinotinto Mar 31, 2011 09:43 PM

    Relax. They were just named #3 top new restaurant in T.O. (Even before then, it was still quite difficult to secure a reso), wait for the buzz to die down a little and go in warmer weather. They're not going anywhere...

    I haven't been personally, but my coworker went last month and said it was excellent. At some point I'm planning on going too; haven't had old-school French since culinary school... Sole Meuniere? Yes please!

    1 Reply
    1. re: table4onthefly
      v
      vinotinto RE: table4onthefly Apr 1, 2011 04:55 AM

      i know - i hear it is amazing, which is why we were so excited to try it. i guess it is just the attitude of the person i spoke with. i made resos at alinea recently and they also had availability issues but were much nicer about it! anyways, not worth being annoyed about things like this - there are lots of other places to eat in the city.

    2. atomeyes RE: vinotinto Apr 1, 2011 05:02 AM

      i tried to make a reso 3 weekends ago via their link on their website.
      Sent an email.
      didn't even get a response.
      nice.

      1. pinstripeprincess RE: vinotinto Apr 1, 2011 05:20 AM

        i left a message about getting a reservation for the same week and they called back within the same day. told me it was all booked up but that they could put me on the waiting list in case anything opened up.... sure enough it did the day before (i wanted a late reservation) but i decided against them because i was craving a different style of food.

        they were friendly and efficient, but really busy. kinda happens with popular restaurants.

        1. Splendid Wine Snob RE: vinotinto Apr 1, 2011 05:34 AM

          You do know this place has 24 seats and is only open Wed-Sat right?

          I find it hard to believe that you've been calling "weekly" since Christmas and have been unable to get a reservation. I called and made a reservation for March for 4 people about a month ahead of time.

          12 Replies
          1. re: Splendid Wine Snob
            petek RE: Splendid Wine Snob Apr 1, 2011 07:17 AM

            I'm surprised this restaurant,with only 24 seats,didn't go the no reservations route.

            I guess you can't win.Line up or have a hard time getting a reservation.

            1. re: petek
              Splendid Wine Snob RE: petek Apr 1, 2011 07:53 AM

              I think it's safe to say the cuisine is a little more complicated than serving charcuterie or Japanese tapas.

              1. re: Splendid Wine Snob
                c
                childofthestorm RE: Splendid Wine Snob Apr 1, 2011 07:59 AM

                Anyone can get a reservation anywhere - maybe with the exception of El Bulli - with dogged persistence and a long planning window. Ask about next month? If you really want to go there you'll get in. I remember spending weeks hitting the Momofuku Ko reservation system every morning, and when I lucked out, planned a business trip around it. Where there's a will there's a way.

                1. re: childofthestorm
                  Splendid Wine Snob RE: childofthestorm Apr 1, 2011 08:47 AM

                  Exactly! But you know, calling weekly since Christmas probably means the OP wanted a reservation STAT and just didn't want to book ahead of time. Makes no sense to me.

                  I don't get offended when I can't get a reservation. I book for a later time if I'm really keen on trying it and move on...

                  1. re: Splendid Wine Snob
                    e
                    EarlyDrive RE: Splendid Wine Snob Apr 1, 2011 09:23 AM

                    Why not book a reservation now for May and be done with it? (or do they only take reservations one month out?)

                    1. re: EarlyDrive
                      e
                      earlq RE: EarlyDrive Apr 1, 2011 09:52 AM

                      we've eaten there twice since Christmas...once we just dropped in and ate at the bar (which is just fine for two people), and once we made reservations for an early sitting on a Friday night, one week in advance. It can be done!

                      1. re: earlq
                        Herb RE: earlq Apr 1, 2011 09:55 AM

                        I made reservations six weeks ago twice for Wednesday nights one week in advance. No prob. I imagine Friday and Saturday would be a different story.

                  2. re: childofthestorm
                    v
                    vinotinto RE: childofthestorm Apr 1, 2011 11:56 AM

                    Frankly the conversation didn't get into what was available in May - I was sort of in disbelief that there was nothing available for four weeks out, especially after calling so many times. Anyways, thx for the encouragement - it's good to know I am not the only one who can't seem to get a reaervation!

                  3. re: Splendid Wine Snob
                    petek RE: Splendid Wine Snob Apr 1, 2011 11:44 AM

                    Indubitably!!!!

                2. re: Splendid Wine Snob
                  d
                  DUH CAR RE: Splendid Wine Snob Apr 1, 2011 11:24 AM

                  We booked just a week ago for this Sat night. They have two sittings, but the earlier one at 6pm was fine as the 8:30pm is a tad late. Looking forward to it.

                  Lady on the phone was extremely nice at the time of booking and they called back this week to confirm.

                  1. re: DUH CAR
                    v
                    vinotinto RE: DUH CAR Apr 1, 2011 12:33 PM

                    Really? Glad you had success, though it leaves me curious as to why I got the brush off! Anyways, I am going to ask someone else to call for me. Hopefully that will do the trick...

                    1. re: vinotinto
                      f
                      froglegs RE: vinotinto Apr 1, 2011 01:09 PM

                      It's a shame a reservation has to be made so far in advance. Unbelievable!
                      ( you could always re gift your gift certificate! ha ha)

                Show Hidden Posts