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Suddenly I Can't Add Website Information to Existing Place Links

So I'm in edit mode on this place link http://www.chow.com/restaurants/21353... and I cannot get the website information to load. I paste it in. I hit save. And a little tiny spinning icon goes around and around and a... You get it. Never stops spinning and the info never adds. I've done a clear browsing history (this is on a Mac running OSX) and a hard shut down and reboot. Anyone else having this problem?

ADD: First had the problem trying to add this http://www.bibiswarmstone.com/ website information to this place link: http://www.chow.com/restaurants/55704... and had the exact same spinning wheel and nothing ever happened deal.

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  1. We weren't able to replicate that problem, and were able to add the links to those pages.

    6 Replies
    1. re: The Chowhound Team

      I'll bump this thread and reply to this post by the Chow Team. Is it still the case that you can edit place links without any problem? Because I cannot. And I used to do so on a daily basis, usually adding websites. Now I can't edit them because nothing happens after I hit save. I may be crazy, but this problem definitely came out of the blue and exists. Are you hearing anything from Engineering about this issue? Inquiring minds want to know.

      1. re: Servorg

        I put up a more urgent post this am on the topic but it was deleted. hopefully that means they are working on it

        1. re: jen kalb

          I'm working on trying to duplicate the problem and get the information to Engineering. It's working for some people, but not others.

          1. re: Jacquilynne

            I'm having the problem both on my laptop PC with XP on Firefox 4.0 and on a Mac desktop running OS X and using Firefox 3.6...

            1. re: Jacquilynne

              Yup. I had the same problem yesterday and tried both Chrome and Firefox -- I finally got it to take when I tried later. I'm having the same problem right now (12:58 p.m. PDT) using Chrome running on a PC.

              1. re: Ruth Lafler

                IE8 on my two laptops running Windows XP, Firefox on a PC running windows XP.

      2. I've been having the same problem since yesterday. I get a little wristwatch icon (implying the changes are pending), but that's it.

        I'm using Chrome on Mac OS X.

        1. http://chowhound.chow.com/topics/775854

          I haven't been able to update any restaurant using Chrome or Firefox.

          3 Replies
            1. re: okra

              Just for fun I tried to update the street address information for that restaurant too and all I got for my trouble was a spinning "time" icon and nothing else.

              1. re: Servorg

                Yes, I should have noted that I wasn't trying to update the website, I was trying to update the zipcode field so it would show up on the map correctly.

          1. Same problem. Save does not work after I update the Website field. Cancel button works. Tried both Chrome and MSIE on Windows 7.

            http://www.chow.com/restaurants/24988...

            11 Replies
            1. re: Robert Lauriston

              I was able to create a new place link this morning: http://chowhound.chow.com/topics/7732... but I still cannot go back in and edit it for any further information (in this case a phone number and the website URL). So the problem is still confounding me and a lot of other folks. Perhaps the Chow Team can go to the post and update the place link for the two missing pieces of information? I put the phone and URL in the body of the post.

              1. re: Servorg

                It has been possible for me to add places throughout this issue - it has been making changes - ANY changes- through the data entry screen - which has been the issue. for me. I dont even get the spinning wheel, I get nothing.

                Adding places without having an edit ability is fraught will difficulties and IMO can make things worse. for example over the weekend I tried to add a restaurant, and the system wound up changing the address and situating it in a totally different town with a different postal code which I then could not correct. There is frequently a problem of this nature in Italy, since the logic does not seem to run on postal codes and often the entry "takes" in the wrong locality or doesnt map properly and one has to fiddle through the data entry process to get it right (maybe US is better). Anyway, that restaurant is now up on the site totally incorrectly and misleadingly. So I would not advise making new entries until the site has fixed this glitch unless you are sure that your entry will take as intended.

                cheers!

                1. re: jen kalb

                  Hi Jen, thanks for your reply. I hadn't tried to add any new links until this morning, so didn't know if that was going to be an issue too, (for me) or not. Yeah, not doing any further adding of links is probably the way to go until this is all sorted out.

                  1. re: Servorg

                    What jen said ... for I am guessing many countries outside of the US ... and even in the US for remote locations. There has always been problems with coastal areas in California like Point Reyes ... not that specific location but the more remote areas around the point.

                    Until this is fixed, I will not add any of the restuarant information I have about Central American from Guatemala to Panama. As a result, I'll be delaying any reporting on Chowhound about those restaurants that don't have a restaurant record until the edit is fixed.

                    Like anyone cares a fig about that.

                    But I also collected a lot of guidebooks about Central America as I traveled through it and was planning on adding lots of restaurant info for all these countries. That might be useful to others looking for it and also might encourage more reports in this area.

                    I'm leaving Guatemala in May. I won't be shlepping those guides with me. As it gets closer to my departure date, I'll have less time to play on Chowhound. So I am hoping the edit problem gets fixed in some reasonable amount of time.

                    1. re: rworange

                      Perhaps you can send one massive email to the Mod's with all the place link info and they can add it? The other solution is to create a document and send it to yourself with all the data. That way you'll be able to add it at your leisure after you get back and (assuming) the problem is fixed.

                      1. re: Servorg

                        Serveorg,

                        I'm quite clear Chowhound is a hobby and not a job or anything else. As I've been told a zillion times, it is supposed to be fun.

                        While those are good thoughts, even should the mods want to do that, I'm not putting extra work on them.

                        Life marches on. When I get back there will be new food and a new area to discover. For me, the farther away from my food experience, the less likely I am to add the information.

                        I'll be updating Flickr with the info and Tripadvisor since the later is the best of a lot of bad options for information about restaurants outside of the US.

                        Should this ever get fixed and I have time, I'll try to move the stuff off Flickr, but realistically there's not a big chance that is going to happen the farther away this gets. Some fixes have taken years. Some still remain unresolved.

                        I might put the restaurant information on Foursquare as this seems to be the best place other than Chowhound. However, I haven't spent a lot of time using that site yet. .

                        Finding information about restaurants in areas outside of the US, especially in areas like Latin America is not easy.

                        While I didn't have time to research much because I made the decision to leave one day before my trip, a few months back I was researching restaurants and other Latin American cuisines in anticipation of a future trip.

                        Zagut is not good unless you are in a big city. Lonely Planet and Tripadvvisor have their faults and, like everywhere else, are pretty much sources for anything you will find in a guidebook. The few other sources are even worse than those.

                        Yelp really doesn't yet have a presence outside of the US. I think they are in Great Britain or something like that.

                        I know Chowhound is currently the best source of information for restaurants in Guatemala, especially Antigua because have entered a few hundred restaurant records for the country.

                        It is not only names and addresses, but websites, hours and ... well, everything else I know that the restaurant record records. I'd have added photos, but that function stopped working months ago with no comment from Chow about whether that will ever be fixed.

                        Hopefully, actual content like this, as opposed to the bells and whistles which creamed a usueful feature like the restaurant database, will help drive some traffic to Chowhound. I know I would have very much appreciated having this information prior to moving to Guatemala.

                        So, adding a slew of restaurant about other Central American countries might have been useful to this site. Whether or not Chow makes fixing this a priority, I have no control over. IMO, it will be their loss.

                        It is just too bad that so little love is given to the Restaurant database as it is one of the truly unique and useful features on this site that is unique on the web.

                        My silly little reports about the restaurants don't amount to much. However, the actual restaurant records are quite useful.

                        So that's pretty much my perspective on this situation. If it gets fixed soon fine. If not ... moving on to new food and places.

                        1. re: Servorg

                          Many of the mods can't make edits at this point, either, nor do they have the time to make a large number of edits. Engineering is working on this, and I hope to see this fixed relatively soon, so hopefully it won't come to that.

                          1. re: Jacquilynne

                            rworange mentioned a problem with adding pictures - I have enough problems struggling with my corporate computers that dont really support pix but I also started to be unable to add a couple months back - is this a known site issue - adding pix on the restaurant page - or just a problem with my personal setup?

                            1. re: jen kalb

                              Adding pictures is a known problem, and one that's proved tricky to fix, apparently, as Engineering's been working on it for awhile now.

                              1. re: Jacquilynne

                                ok thanks much, Im assuming you will tell us if it gets fixed?

                        2. re: rworange

                          I had gone to the library tand found some brand new books on Friday (and sad as it may seem for my personal life!) I was looking forward to augmenting the entries in parts of Tuscany and Sicily over the weekend. Instead I spent several hours over the 3 days fruitlessly exploring the scope of the problem and whether there was a workaround. Really hoping for this to get fixed promptly since I think the links are supporting more informative discussions in Italy.

                2. How about blocking creation of new place pages until this is resolved?

                  5 Replies
                  1. re: Robert Lauriston

                    Even though I don't plan to use places until it is fixed, I would not like to see it blocked.

                    The problem with editing, outside of errors, has more to do with less traveled places and locations outside the country where the initial record has a screwed up map. This makes those records unrelaible until the bug is fixed.

                    However, for major metro areas, if someone is very, very careful about the initial entry, there isn't a need to edit. If you make a typing error, you're screwed though.

                    1. re: rworange

                      The other (not as good but still an option) way to go is simply put the information into the body of the post, including the website URL if available. Someone will come along later after this problem is resolved and add the place link (I certainly did it frequently up until the edit function quit working).

                      1. re: Servorg

                        Good thought again. Stil, if something changes, that wrong info remains in the post. People don't like following links and they will be more likely to use the wrong info. I had some poster upset with me because of an old post that had the address of a restaurant that moved or closed ... I forget what the exact problem was ... but there was some sort of huffy post about using that info and it was wrong.

                        And for me ... come on .... heh ... what's the likelihood of someone seeing the address in a Honduras post and updating the database after the fact.

                        That has me chuckling every time I read that last sentence. Even in lesser trafficked areas like San Pablo, Ca that wasnt too likely ... well, maybe CA with the ever intrepid and amazing Melanie keeping watch.

                        And, a lot of these joints I haven't tried so they won't be in any of my posts. I'm just throwing them in the restaurant database so people traveling to the area can search and see what is possible. I've got a lot of info like hours and websites and such for these joints.

                        It's going to take me a few days just to go through all 947 photos and edit them ... not all food ... stuff like the Panama Canal just for me to bore my friends and family... though there is a restaurant and snack bar at the Miraflores lock. So hopefully by time I'm ready to post, this problem will be fixed. If not, there's the other options for me outside of Chowhound.

                        I can choose to be pissed about the problems or just go elsewhere. I personally don't want to be pissed and I'm sure the mods don't want to deal with that either. There's only so much of this buggy stuff I want to deal with. If its fixed, fne. If not, fine.

                        1. re: rworange

                          Just remember "It takes a village to raise a pig" So, don't overly worry about who might come along in the future and translate a post with restaurant information into a place link. After all, if the restaurant is mentioned in a post that is searchable, either via Google or the Chowhound search engine (small joke there). So, if you put the name in somewhere, then someone can find it later, even if serendipitously.

                          1. re: Servorg

                            Yeah, its time for me to enjoy my hobby elsewhere for a while. Today was just too much of a PITA. It just gets old dealing with bug after bug. The post editing thing in now worse than not being able to edit the restaurant record. I'll check back in a week or soo and hopefully something will be fixed.

                            Otherwise I can only guess that part of the point of this installation was to drive off posters. Content now seems irrelevant with the auto-twits generating statistics.

                            Not one human being read my Guatemala post today. Even I had not finished reading it for editing errors and there it was generating Twitter statistics.

                            The content that is generating those statistics doesn't matter. I can just as well be any Not about Food topic or a chatty topic like "What are you eating right now".

                            Tue statistics generated look good on paper.

                            Try to enter content like the restaurant record or a report and you need a can of Raid.

                            The Chow ad in big letters says it all "Eating is social"

                            It is no longer about deliciousness.

                            Can't get any clearer than that.

                  2. Edit function now working for me from my Mac OS X FF 3.6. Praise the lord (otherwise known as Chow Engineers) and pass the place links!

                    1 Reply
                    1. Working for me too, albeit a tad sluggishly.