Pinprick chips in Le Creuset enamel
So, my 5 qt braiser has some tiny pinprick chips that have started appearing on the interior of cooking surface. I'm more than disappointed as you might imagine. I've never used metal utensils, washed in the dishwasher or done anything crazy with it, no baking in an extremely hot oven or plunging into cold water while hot, etc. I've really babied the thing and have owned it for less that three years.
Has anyone else had similar experience? I'm bothered that there seem to be more pinprick chips appearing as I continue to use it. Is LC good about rectifying this kind of thing? I'd be really upset to be offered a discount rather than a replacement and also to receive a different color (mine are black). I haven't contacted them yet as I didn't want to ship it to them without consulting the board first. Thanks for any advice.
I've had LC replace 20 y.o. pieces at no cost to me except to ship them to LC. I had simply cooked the hell out of them.
I dropped a newish 5.5 qt French oven on a concrete floor last year. Its handle broke, and there was cracking down to the base. It was DOA. Thank God it was empty.
LC offered me a replacement at 75% off list price. I found the same piece at one of the outlet stores for around the same price, so I didn't send the cracked one in for a replacement. They said I could still send it in at any time and get 75% off list for any other product up to that price point.
Contact them and see what they say. I included photos in an e-mail, so I didn't have to wait for them to evaluate the oven after I sent it in.
re: Jay F
Thanks, Jay, that's good news. I've still got the receipt from when I bought it, etc.
I'll contact them and attach some pics. I'm really hoping it's just a fluke and that they'll replace it. I'm such a tightwad and so careful with all my good cookware so this is particularly painful. Each minute scratch to my All Clad is like a wound to my heart! I hate cleaning but I won't let anyone else touch my cookware, that's how much I baby it!
Thanks for the encouraging words and helpful info. I'll update with news (hopefully good)!
"I'd be really upset to be offered a discount rather than a replacement and also to receive a different color (mine are black)"
LC probably offers the best warranty in the market, but you should count yourself lucky if you get a full replacement. Most people get a discount offer these days, but I am sure there are exceptions. I guess you won't really know until you contact LC.
"True. I love how their website states "defective cookware will be replaced free of charge" but it seems that isn't always the case."
Well, if LC believes you are the one at fault, then it is not a defective cookware, is it? (I am not implying you are at fault. I am just trying to explain its language)
"The tiny chips should not occur with extremely careful use"
Depending who you talk to. Some people will say that their Le Creuset last for 20-30 years and more. If you go by their experience then what you have experienced is abnormal. On the other hand, others claim differently. Kaleokahu stated that a good percentage of his Le Creuset collection has minor to major chippings. I don't own a Le Creuset. I owned two enameled Dutch Ovens from the Lodge Color series. The first one I tossed away after I bleach the cookware and the interior surface was no longer smooth, but there is no chipping. In hindsight, it is really fine. The second Dutch Oven did not chip until I started making no knead bread. After a few no knead bread high temperature sessions, the enamel on the lid cracked. The pot itself is fine.
In the case, Le Creuset offers you a full replacement, then you have nothing to worry about. But in the case, you are offered a discount, then really have to decide if it is worth the cost. Please let us know how it turns out for you.