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Log-In Problems

mnosyne Mar 17, 2011 11:10 AM

Since yesterday, I've had to sign in every time I come back to the Chow site. It's not remembering my log-ins at all. What's happening?

  1. CindyJ Mar 17, 2011 11:25 AM

    I've been having the same problem.

    1. I used to know how to cook... Mar 17, 2011 11:33 AM

      Me too. Not every time I return but several times in the past couple of days.

      Lucy

      1. Pat Hammond Mar 17, 2011 02:04 PM

        Me too! I thought it was just me.

        1 Reply
        1. re: Pat Hammond
          Pat Hammond Mar 18, 2011 04:09 AM

          The problem continues. I'm on a new MacBook , using Fire Fox. The ticky-box is checked, but name and password needs to be filled in again.

        2. Jacquilynne Mar 17, 2011 02:33 PM

          Just checking -- are you all hitting the 'remember me' ticky-box when you login?

          3 Replies
          1. re: Jacquilynne
            I used to know how to cook... Mar 17, 2011 02:37 PM

            Yes, I am. It does remember my screen name but have still had to log in.

            Edited to correct: It shows my screen name as a popdown when I click on the user name field. It doesn't show until I do that.

            Lucy

            1. re: Jacquilynne
              Quine Mar 17, 2011 02:40 PM

              Oddly, moi aussi!

              I just this week had to replace my laptop due to a painful crash and thought the issue was that. Oh yes, I am checking that tiny box like crazy each time.
              I also get, it seems randomly one of two login screens, One is a small box and one is a page login. Either way, I check remember me and it hasn't.

              1. re: Jacquilynne
                BerkshireTsarina Mar 22, 2011 08:37 AM

                Yes we are.

              2. mnosyne Mar 17, 2011 07:09 PM

                Still happening!

                1. ellen4441 Mar 17, 2011 07:42 PM

                  me 2 ! trouble !
                  And YES, I HAVE been clicking on the "remember me" ....
                  guess it does'nt wanna remember me, lol ...

                  1. meatn3 Mar 18, 2011 07:01 AM

                    Me too. I've had no changes in equipment, the remember me box is checked. Usually this only happens every week or so, now it is almost every time I return to CH.

                    1 Reply
                    1. re: meatn3
                      Joanie Mar 18, 2011 01:08 PM

                      Glad to see I'm not the only one. And I don't think I've ever been remembered when I do log in, even tho it's always checked.

                    2. Jacquilynne Mar 18, 2011 07:40 AM

                      Can you all try removing your existing chow.com cookies, and then logging back in with Remember Me ticked and see if that helps?

                      13 Replies
                      1. re: Jacquilynne
                        mnosyne Mar 18, 2011 08:10 AM

                        Sorry to sound stupid, but how do you removed the cookies?

                        1. re: mnosyne
                          Jacquilynne Mar 18, 2011 08:15 AM

                          In Firefox, select Tools --> Options and then go to the Privacy Tab.

                          Choose 'Show Cookies', and then enter 'chow.com' in that search panel. It should bring up a list of all your CHOW-related cookies, which you can then select and delete.

                          If people need instructions for other browsers, let me know, and I'll look them up or figure it out.

                          1. re: Jacquilynne
                            Quine Mar 18, 2011 12:18 PM

                            Working with Chrome, cleared cookie, shut off laptop went out for a few hours just came back and was "forgotten"

                            So had to re log in. *sigh*

                            1. re: Quine
                              MplsM ary Mar 19, 2011 07:23 PM

                              Same here. Same sigh.

                            2. re: Jacquilynne
                              mnosyne Mar 18, 2011 02:14 PM

                              Deleted cookies, so far, so good. Thanks.

                              1. re: Jacquilynne
                                CindyJ Mar 18, 2011 02:18 PM

                                I don't see "Options" in the pull-down menu under "Tools". I'm on a Mac, if that makes any difference.

                                1. re: CindyJ
                                  Jacquilynne Mar 18, 2011 02:38 PM

                                  Do these instructions work for you?

                                  http://kb.wisc.edu/page.php?id=4017

                                  1. re: Jacquilynne
                                    CindyJ Mar 18, 2011 03:29 PM

                                    Thanks... that's helpful.

                                    1. re: Jacquilynne
                                      CindyJ Mar 19, 2011 06:23 AM

                                      The instructions worked, but it didn't fix the problem. I was just asked to log in again.

                                      1. re: CindyJ
                                        g
                                        GilaB Mar 19, 2011 09:18 PM

                                        Same here.

                                        1. re: GilaB
                                          Jay F Mar 20, 2011 08:44 AM

                                          I still have to log a couple of times a day. I haven't noticed if it's every single time I come to the site.

                              2. re: Jacquilynne
                                Caitlin McGrath Mar 18, 2011 03:11 PM

                                I updated this browser (IE) a few days ago, including deleting cookies and clearing cache, and have been experiencing this login problem all this week, Remember Me checked.

                                1. re: Jacquilynne
                                  Quine Mar 18, 2011 07:12 PM

                                  Nope tried again and still "forgotten".

                                2. onceadaylily Mar 18, 2011 05:51 PM

                                  I've had this problem over the last day or so, but I had just run an Mozilla security update, and thought that maybe *that* was the issue (it did start happening after the update). I'll try deleting the cookies though, and see if that's the fix.

                                  1. Delucacheesemonger Mar 19, 2011 05:51 AM

                                    Moi aussi, removed firefox cookies. Now will see if helps

                                    1 Reply
                                    1. re: Delucacheesemonger
                                      Delucacheesemonger Mar 19, 2011 07:19 PM

                                      Did not help at all

                                    2. h
                                      HillJ Mar 19, 2011 08:54 AM

                                      Even having cleaned & scrubbed temp files/cookies and the like; even switch browsers the log in problem persists. All this week, I've experienced the same issues as fellow hounds posting here.

                                      1. s
                                        shallots Mar 19, 2011 10:33 AM

                                        I've had the same problem for at least six days. We were out of town and on our laptop, and I initially ascribed it to that laptops older operating system. (Even with remember me)

                                        Got home, back to my new computer and found the same problem.

                                        But it's not just this site. About half the places I go have the same lack of rememberin' me problem. Not all of them, just some of them. (Does it help you to know this?) The rest know me well and remember me and I haven't done anything different with them.

                                        1 Reply
                                        1. re: shallots
                                          tatamagouche Mar 19, 2011 12:36 PM

                                          Interesting that a lot of new computer users are having the problem (although mine's about 3 months old now).

                                          Not having it with other sites, FYI.

                                        2. mnosyne Mar 19, 2011 11:39 AM

                                          Tossed my cookies yesterday, but still having the log-in problem!

                                          1. nofunlatte Mar 19, 2011 02:35 PM

                                            I've been having this problem for a couple of days now--thought it was just me! I've deleted the cookies and that SEEMS to help, but I won't know for sure until tomorrow; before, it would remember me SOMETIMES but not always.

                                            Old computer--no changes.

                                            1. Peripatetic Mar 19, 2011 07:34 PM

                                              *** NOTE TO CHOW.COM STAFF: You probably want to look into this! ***

                                              Here's the problem:

                                              When you log in, chow.com sets a cookie named "cs_sig" that appears to contain authentication data. When that cookie expires, you have to log back in again. For some reason, this cookie has an expiration of only eight hours. As a result, you have to log in every eight hours! I suspect this must be due to a recent change on Chowhound's systems. This cookie (or other authentication token) probably had a much more generous expiration (30 days is typical) until a few days ago.

                                              Hopefully CH staff will read this and sort it out. It affects all new CH users immediately, and will begin to affect more and more existing users as their old cookies expire (or if they clear their cookies or use a new browser).

                                              Hope this helps!

                                              21 Replies
                                              1. re: Peripatetic
                                                h
                                                HillJ Mar 19, 2011 08:31 PM

                                                I love that you cracked this mystery, Peri!

                                                1. re: Peripatetic
                                                  k
                                                  Karen_Schaffer Mar 19, 2011 09:26 PM

                                                  That sounds like the right answer! Nothing has changed on my system recently, so it seems like it must be theirs. Fingers crossed!

                                                  1. re: Peripatetic
                                                    nofunlatte Mar 20, 2011 04:26 AM

                                                    Thanks--sounds like the right answer to this problem! I had to re-login this morning again and immediately went to this thread.

                                                    1. re: Peripatetic
                                                      CindyJ Mar 20, 2011 06:58 AM

                                                      I think CH ought to offer you a job, Peripatetic. Super sleuthing!

                                                      1. re: Peripatetic
                                                        s
                                                        shallots Mar 20, 2011 07:28 AM

                                                        That time fits what I've seen.

                                                        I am in awe of Peripatetic's skills.

                                                        1. re: Peripatetic
                                                          Steve Green Mar 20, 2011 09:53 AM

                                                          Same problem here. I hope that when Engineering comes back from the weekend, they will take note of Peripatetic's observation. However, I logged in only a couple of hours ago, and then came back just now, and had to log in once again. So maybe there's more than just an 8-hour cookie thing going here.

                                                          1. re: Steve Green
                                                            Servorg Mar 20, 2011 10:09 AM

                                                            You must have those Chinese cookies installed. 2 hours later and your computer is hungry for more... ;-D>

                                                            1. re: Steve Green
                                                              Peripatetic Mar 20, 2011 10:49 AM

                                                              "I logged in only a couple of hours ago, and then came back just now, and had to log in once again."
                                                              --------------------
                                                              Were you prompted for your username and password both times? Or just the second time?

                                                              1. re: Peripatetic
                                                                Steve Green Mar 20, 2011 11:24 AM

                                                                Both times.

                                                                1. re: Steve Green
                                                                  Peripatetic Mar 20, 2011 12:18 PM

                                                                  Hmm. It might be worth checking when the "cs_sig" cookie is scheduled to expire right after you log in next time. For me it's eight hours. While testing I created a new account, and the expiration period for it was also eight hours. However the server might set different expiration periods for different users or sessions based on unknown criteria.

                                                            2. re: Peripatetic
                                                              Bossa_Nova Mar 20, 2011 11:28 AM

                                                              Nice job figuring our what is causing this extremely annoying issue. Something the Chow folks were either unable or unwilling to do. Now, let's see how long till they bother to fix it.

                                                              1. re: Bossa_Nova
                                                                Peripatetic Mar 20, 2011 12:25 PM

                                                                I've been on the other side. When you have a large user base it's practically impossible to treat every user-reported issue as a potential service problem. Usually it takes multiple reports before you recognize it may be _your_ problem, especially with a problem like this where (initially) it affects only a small number of users.

                                                                1. re: Peripatetic
                                                                  Steve Green Mar 20, 2011 01:14 PM

                                                                  Except that this "small number of users" may be just the tip of the iceberg, as it doesn't include those who have the problem but don't make it over to this thread for various reasons. Seems to me that based on the number of people citing the identical problem on this thread, CH does indeed have a service problem here. At least, that's what it looks like to my admittedly untrained eye.

                                                                  BTW, "cs.sig" doesn't show up on my browser's cookie list, FWIW. (FF3.6.15)

                                                                  1. re: Steve Green
                                                                    Peripatetic Mar 20, 2011 01:38 PM

                                                                    > Except that this "small number of users" may be just the tip of the iceberg

                                                                    Agreed. I was careful to say "where (initially) it affects only a small number of customers". It seems to be affecting more and more users as their older authentication cookies expire, but several days ago there were probably too few reports to connect the dots.

                                                                    > BTW, "cs.sig" doesn't show up on my browser's cookie list

                                                                    The cookie is "cs_sig" (with an underscore).

                                                                    1. re: Peripatetic
                                                                      Steve Green Mar 20, 2011 01:51 PM

                                                                      "The cookie is "cs_sig" (with an underscore)."

                                                                      My mistake. "cs_sig" doesn't appear either.

                                                                      1. re: Steve Green
                                                                        Peripatetic Mar 20, 2011 02:00 PM

                                                                        What cookies do you see for chow.com?

                                                                        1. re: Peripatetic
                                                                          Steve Green Mar 20, 2011 02:17 PM

                                                                          Oops, silly me. There are actually 16 cookies for chow.com, including the aforementioned "cs_sig" ., which btw does indeed show an expiration time appx 8 hours after my last login. You probably don't still want to know what chow.com cookies are showing, right? :o) Sorry.

                                                                          1. re: Steve Green
                                                                            Peripatetic Mar 20, 2011 06:07 PM

                                                                            Glad you found it!

                                                              2. re: Peripatetic
                                                                m
                                                                Malcolm Ruthven Mar 20, 2011 05:33 PM

                                                                I'm having the same problem but don't have a cs_sig cookie for chow.com (several other cookies, some expiring today).

                                                                1. re: Malcolm Ruthven
                                                                  Peripatetic Mar 20, 2011 06:13 PM

                                                                  You might try clearing all the cookies associated with chow.com and chowhound.com and then logging into chow.com again. If you still don't see it, I'd be curious to know what cookies you do see.

                                                                  1. re: Peripatetic
                                                                    m
                                                                    Malcolm Ruthven Mar 20, 2011 09:15 PM

                                                                    I did that and lo and behold there was cs_sig, set to expire in eight hours.

                                                              3. g
                                                                Gabatta Mar 20, 2011 05:23 AM

                                                                +1 for this issue. Very non user friendly.

                                                                1. rabaja Mar 20, 2011 10:36 AM

                                                                  This has been happening to me as well, for several days now.
                                                                  Same computer, nothing new on my home front.

                                                                  1. Breadcrumbs Mar 20, 2011 01:06 PM

                                                                    Yep, me too but not on my MacBook just my ipad. It's making me crazy!! Yes I've ticked the "remember me" box to no avail!!

                                                                    1. LindaWhit Mar 20, 2011 03:20 PM

                                                                      Same here. Usually when I've shut my computer down for the night and log on the next day. The checkbox for "Remember Me" *is* checked. Today, I've had to log in THREE times. I've cleared all cookies using CCleaner, and yet it still happens.

                                                                      1. c
                                                                        comestible Mar 20, 2011 04:32 PM

                                                                        I've been having the same problem for a number of days. Yes, it's annoying, as I try to check CH several times a day. I hope "strength in (reporting) numbers" helps get it straightened out.

                                                                        1. JasmineG Mar 20, 2011 07:52 PM

                                                                          Yes, me too, for at least the past week, but it's been worse this weekend (three logins in the past day).

                                                                          1. rworange Mar 20, 2011 10:52 PM

                                                                            I haven't logged off the site. I haven't changed a thing on my computer. I have a notebook that is a year old. I have been logged off while reading a page a number of times today.

                                                                            1. b
                                                                              buttermarblepopcorn Mar 20, 2011 11:38 PM

                                                                              I just felt like chiming in to add to the numbers of people suffering this same fate. Peripatetic seems to have nailed it with the observation of that specific Chow cookie that's set to expire in eight hours. This hassle makes me not want to read anything on Chowhound until this is fixed.

                                                                              1. rose water Mar 21, 2011 01:38 AM

                                                                                Same issue, on Safari on my phone. No idea how to check or clear cookies on this.

                                                                                1. l
                                                                                  lemons Mar 21, 2011 07:25 AM

                                                                                  (Waving hand) Me, too; what's up with this, please?

                                                                                  1. c
                                                                                    Cathy Mar 21, 2011 07:40 AM

                                                                                    Happened multiple times all weekend as well as today and never has happened before unless all computers have been shut down.

                                                                                    I have changed nothing and apparently many others haven't either. The locked 'instructions' telling me to fix it on my end are not the problem.

                                                                                    I'll come back when it is fixed. Until then will deal with more user friendly sites.

                                                                                    1. g
                                                                                      Gabatta Mar 21, 2011 07:55 AM

                                                                                      Maybe if less time was spent deleting posts and more time fixing site bugs...

                                                                                      4 Replies
                                                                                      1. re: Gabatta
                                                                                        grayelf Mar 21, 2011 08:29 AM

                                                                                        I'm having to log on every few seconds or so this a.m., plus getting a number of "oops this page is not available" messages. Wouldn't you know, I picked today to try to organize my eating itinerary for my upcoming SF trip :-(. I seem to get logged off whenever I navigate to a new page/thread, and sometimes I can't do anything eg reply even when I appear to be properly logged in. It took me multiple tries to get and reply to this thread, in fact. Sigh.

                                                                                        1. re: grayelf
                                                                                          mschow Mar 21, 2011 01:50 PM

                                                                                          Had to log in again to leave this response. I'm having the same issues as grayelf. Having to log in a few times a day, getting the page not avail message, etc. Let's see if this message even posts!

                                                                                        2. re: Gabatta
                                                                                          Jacquilynne Mar 21, 2011 08:34 AM

                                                                                          To clarify, since not everyone realizes this, but the moderation is done mainly by volunteers, while programming is done by the Engineering staff. The two groups have no overlap, and time spent on one doesn't affect time spent on the other.

                                                                                          There is a problem ticket open on this issue with Engineering, and I'm hopeful they'll be able to resolve it soon.

                                                                                          1. re: Jacquilynne
                                                                                            LindaWhit Mar 21, 2011 10:53 AM

                                                                                            Thanks for checking back in, Jacquilynne. We all hope it'll be fixed as well! :-)

                                                                                        3. c
                                                                                          Clarkafella Mar 21, 2011 05:41 PM

                                                                                          Just another "me too" post. Using a Macbook with Safari...

                                                                                          2 Replies
                                                                                          1. re: Clarkafella
                                                                                            woodleyparkhound Mar 21, 2011 07:33 PM

                                                                                            Another "me too" post. Also using a Macbook with Safari. I thought I could get around this by keeping one window open for just Chowhound, but that hasn't worked. I come back to the window after a couple of hours and have to log in again. It's making me nuts! It's been going on for several days now.

                                                                                            1. re: woodleyparkhound
                                                                                              c
                                                                                              centralpadiner Mar 22, 2011 05:25 AM

                                                                                              Another me too, iMac and Safari. Nice to know I'm not the only one.

                                                                                          2. Withnail42 Mar 21, 2011 06:13 PM

                                                                                            Good to know. Thought my computer was acting up.

                                                                                            1. onceadaylily Mar 21, 2011 07:03 PM

                                                                                              My sign-in screen looks very different now. It was always a small pop up bubble, with the initial page darkened in the background, but now it seems to be a separate (or, rather, much larger) screen. Twice, today, I've had this. It could be part of the troubleshooting process, but thought I would mention it, just in case it isn't.

                                                                                              1. z
                                                                                                zerlina Mar 22, 2011 05:57 AM

                                                                                                Still happening... I hope Engineering gets around to actually *doing* something about it

                                                                                                2 Replies
                                                                                                1. re: zerlina
                                                                                                  Servorg Mar 22, 2011 08:00 AM

                                                                                                  "I hope Engineering gets around to actually *doing* something about it"

                                                                                                  They are trying, but they keep getting logged off in the middle of their attempts to fix the problem...

                                                                                                  1. re: Servorg
                                                                                                    s
                                                                                                    shallots Mar 22, 2011 09:37 AM

                                                                                                    Servorg,
                                                                                                    Thanks for a big chuckle.

                                                                                                2. meatn3 Mar 22, 2011 06:47 AM

                                                                                                  Much worse today. It logged me out, without notice, when I changed boards. I had not navigated away from the site and had been on for under half an hour. I noticed that none of the posts indicated "new" and sure enough, no longer logged in.

                                                                                                  2 Replies
                                                                                                  1. re: meatn3
                                                                                                    rworange Mar 22, 2011 08:01 AM

                                                                                                    To add to the "it's getting worse". I'm now getting logged out in the middle of replies and posts. I hit the "post my reply" button and the icon spins and spins. Refreshing the page I find I've been logged.out.

                                                                                                    It would be nice to know if this is an arror being worked on or Chow wanted to do this. I can only guess the latter. Since the login cn the cookie is set to eight hours, which seems pretty specifc, perhaps Chow wants people logging in every day.

                                                                                                    1. re: rworange
                                                                                                      Jacquilynne Mar 22, 2011 09:00 AM

                                                                                                      It's an error being worked on.

                                                                                                  2. a
                                                                                                    another_adam Mar 22, 2011 07:12 AM

                                                                                                    Ugh, just another 'me too' post- can confirm that deleting cookies didn't do anything lasting for me, either, and definitely not using a new computer or browser.

                                                                                                    1. alkapal Mar 22, 2011 07:57 AM

                                                                                                      maybe not related, but when i tried to login from my husband's macbook air, the chowhound sign in box was halfway covered by a cbs ad for ncaa march madness -- and had NO WAY to get rid of it. i closed the page, tried a new page, and this time it was a similar ad for chow itself, to see if you want to "self-advertise"(?).

                                                                                                      anyhow, there was no corner of either ad to click to get rid of it. then i closed those pages, and tried a third time, and the box came up uninhibited by an ad.

                                                                                                      1. GretchenS Mar 22, 2011 08:13 AM

                                                                                                        I too have been having this problem for several days (including just now), not a new computer.

                                                                                                        1. c
                                                                                                          Clarkafella Mar 22, 2011 08:15 AM

                                                                                                          Sure seems like a lot of us are using Macs- wonder if it might be Mac specific, or maybe Mac people are just quality eaters...

                                                                                                          2 Replies
                                                                                                          1. re: Clarkafella
                                                                                                            LindaWhit Mar 22, 2011 09:13 AM

                                                                                                            I'm a PC user both at home and work, and it's happening for us as well.

                                                                                                            1. re: Clarkafella
                                                                                                              MplsM ary Mar 22, 2011 02:07 PM

                                                                                                              PC Chrome user here.

                                                                                                              Edit to add - Oddly enough the problem does NOT occur when using Firefox/3.6.12 (with NoScript).

                                                                                                            2. ms. clicquot Mar 22, 2011 08:27 AM

                                                                                                              I've been having these problems for a few days now as well. Occasionally I even get logged out when switching boards. I'm also on a Mac, using Safari.

                                                                                                              1. jfood Mar 22, 2011 08:34 AM

                                                                                                                Add me to the list as of last night and again this morning.

                                                                                                                1. mebby Mar 22, 2011 09:17 AM

                                                                                                                  Another me too. Also want to note that it's happening on my iPhone as well, in case that's helpful for troubleshooting.

                                                                                                                  1. Breadcrumbs Mar 22, 2011 10:15 AM

                                                                                                                    I'm continuing to feel very fortunate that I'm not having any issues what-so-ever on my MacBook.

                                                                                                                    As I mentioned up-thread, this was only happening when I tried to access Chowhound on my ipad. I've now given up trying to use Chowhound unless I'm at home on my MacBook as it was far too inconvenient having to log in so frequently.

                                                                                                                    1. Jacquilynne Mar 22, 2011 10:15 AM

                                                                                                                      Thank you for all of the reports, folks.

                                                                                                                      Engineering has just put in a fix for this problem. Your current cookie will expire one more time, and then the next time you're prompted to log in should be the last time you're prompted to login for quite awhile, as long as you choose the 'remember me' box when logging in.

                                                                                                                      -- Jacquilynne, Community Manager for Chowhound

                                                                                                                      24 Replies
                                                                                                                      1. re: Jacquilynne
                                                                                                                        h
                                                                                                                        HillJ Mar 22, 2011 10:22 AM

                                                                                                                        Thank you. I just forced a log out/log in procedure and set the timer. I'm curious how long a log in lasts.

                                                                                                                        1. re: HillJ
                                                                                                                          Peripatetic Mar 22, 2011 10:25 AM

                                                                                                                          The cookie now has an expiration period of two weeks. Yay!

                                                                                                                          (Personally, I'd vote for something closer to 30 days.)

                                                                                                                          1. re: Peripatetic
                                                                                                                            h
                                                                                                                            HillJ Mar 22, 2011 10:26 AM

                                                                                                                            Thanks Peri, I noted it. I want to see if it holds true.

                                                                                                                            1. re: HillJ
                                                                                                                              Peripatetic Mar 22, 2011 10:36 AM

                                                                                                                              You're right to be cautious. The longevity of the cookie isn't the only thing that controls the duration of a login session.

                                                                                                                              1. re: Peripatetic
                                                                                                                                h
                                                                                                                                HillJ Mar 22, 2011 10:41 AM

                                                                                                                                Exactly my thought Peri.

                                                                                                                                And, given that the log in/log out issue was reported over a weekend coverage, I think the turn around from all was excellent. Thank you Engineering, CHT & Jacq.

                                                                                                                        2. re: Jacquilynne
                                                                                                                          Engineering Mar 22, 2011 10:36 AM

                                                                                                                          Sorry for that bug. As Jacquilynne mentioned, the problem should be fixed now. Here are the rules for how long your login should last:

                                                                                                                          "Remember me" checked - 2 weeks
                                                                                                                          No "remember me" - 8 hours or until you close your browser (whichever comes first)

                                                                                                                          If you see behavior outside of those times, please let us know.

                                                                                                                          1. re: Engineering
                                                                                                                            I used to know how to cook... Mar 22, 2011 10:46 AM

                                                                                                                            Thanks for the fix and for letting us know what to expect!

                                                                                                                            Lucy

                                                                                                                            1. re: Engineering
                                                                                                                              lisavf Mar 22, 2011 10:54 AM

                                                                                                                              So you're the cat who puts out the fires...

                                                                                                                              1. re: Engineering
                                                                                                                                vil Mar 22, 2011 11:27 AM

                                                                                                                                Great, and thanks! I came to this thread because the issue had been driving me nuts (I just got logged off in the middle of posting).

                                                                                                                                1. re: Engineering
                                                                                                                                  MplsM ary Mar 22, 2011 02:21 PM

                                                                                                                                  Sorry to report that it is not fixed for Chrome. I even chucked all my cookies and allowed them to reset after logging in with Remember Me box ticked - still asking for a login for each session.

                                                                                                                                  1. re: MplsM ary
                                                                                                                                    MplsM ary Mar 23, 2011 07:48 AM

                                                                                                                                    Do I need to allow third party cookies to be set? Still having problems on Chrome.

                                                                                                                                    1. re: MplsM ary
                                                                                                                                      Quine Mar 23, 2011 11:16 AM

                                                                                                                                      me too

                                                                                                                                      1. re: MplsM ary
                                                                                                                                        MplsM ary Mar 24, 2011 04:39 PM

                                                                                                                                        I am still being asked for my password (yes, 'Remember Me' is ticked), Chrome only. All's well with Firefox.

                                                                                                                                        I've deleted cookies three times now and closed my browser countless times. Each time I return I'm asked for my password.

                                                                                                                                        Any other Chrome users still having problems?

                                                                                                                                        1. re: MplsM ary
                                                                                                                                          Quine Mar 24, 2011 04:41 PM

                                                                                                                                          moi aussi

                                                                                                                                          1. re: MplsM ary
                                                                                                                                            rose water Mar 25, 2011 12:56 AM

                                                                                                                                            I've been ok on chrome-- had to log in once after the fix was announced, and that was it

                                                                                                                                          2. re: MplsM ary
                                                                                                                                            MplsM ary Mar 26, 2011 12:48 PM

                                                                                                                                            I had to wipe all user application info, uninstall and re-install Chrome. A bit extreme. just to change cookie behavior but it worked.

                                                                                                                                            I suspect a cookie handling extension that I disabled but must have been interfering nonetheless.

                                                                                                                                        2. re: Engineering
                                                                                                                                          deckape Mar 23, 2011 09:26 PM

                                                                                                                                          Why the two week limit? Not one other forum I visit has this restriction...perhaps you can let us know why there's such a short window?

                                                                                                                                          1. re: deckape
                                                                                                                                            Jacquilynne Mar 24, 2011 06:33 AM

                                                                                                                                            I asked Engineering about this, and they said it's set that way so that if someone hijacks your cookies, they won't have control of your account forever -- just until the cookies expire.

                                                                                                                                            1. re: Jacquilynne
                                                                                                                                              alkapal Mar 24, 2011 06:40 AM

                                                                                                                                              gosh, i didn't even know that cookies could be hijacked!

                                                                                                                                              1. re: alkapal
                                                                                                                                                Jacquilynne Mar 24, 2011 07:08 AM

                                                                                                                                                Neither did I, I have to admit.

                                                                                                                                              2. re: Jacquilynne
                                                                                                                                                nsxtasy Mar 24, 2011 11:14 AM

                                                                                                                                                Yes, it's common security practice for websites to require a login password to be entered every so often, although most sites I've seen do so every 30 days, rather than 14. I didn't know about cookies being hijacked, but there are other ways in which a login can be taken over and used by someone else - computers can be stolen, people can have passwords remembered on a public computer such as at a public library, etc.

                                                                                                                                                1. re: Jacquilynne
                                                                                                                                                  Peripatetic Mar 24, 2011 04:25 PM

                                                                                                                                                  I happen to agree that 30 days would be better then two weeks, but I've raised what I perceive to be a larger issue in a new thread:

                                                                                                                                                  http://chowhound.chow.com/topics/774258

                                                                                                                                                  1. re: Peripatetic
                                                                                                                                                    SourberryLily Aug 30, 2011 10:01 AM

                                                                                                                                                    +1 for the 30 days. Better yet make it 90!

                                                                                                                                                    I honestly don't think session expiry help that much when you have keychains and such in a computer (using a Mac). There are other ways to get into an account. In addition to that these account don't hold vital information therefore, even though the risk exists, the impact is not as devastating as a banking or purchasing website.

                                                                                                                                            2. re: Jacquilynne
                                                                                                                                              LindaWhit Mar 22, 2011 10:58 AM

                                                                                                                                              Thanks very much, Jacquilynne....AND Engineering!

                                                                                                                                            3. s
                                                                                                                                              shallots Mar 22, 2011 12:57 PM

                                                                                                                                              Enginnering wins one for all of us, hopefully. Maybe he/she/they might know how much this is appreciated.

                                                                                                                                              1. c
                                                                                                                                                Clarkafella Mar 23, 2011 07:24 AM

                                                                                                                                                Seems to be working again- thank you!

                                                                                                                                                3 Replies
                                                                                                                                                1. re: Clarkafella
                                                                                                                                                  0
                                                                                                                                                  02putt Mar 23, 2011 07:54 AM

                                                                                                                                                  I haven't had a problem with logging in but the newsletter I rec'd in my email is blank? I all get is the Chowhound header. Anyone else?

                                                                                                                                                  1. re: 02putt
                                                                                                                                                    rworange Mar 23, 2011 09:45 AM

                                                                                                                                                    Both my receipe of the day and today's LA newsletter look fine to me. Which one do you get?

                                                                                                                                                    1. re: 02putt
                                                                                                                                                      onceadaylily Mar 26, 2011 04:30 PM

                                                                                                                                                      This happened to me this week, with the home cooking digest, BUT it also happened a week ago with an email from another trusted contact. So, I think the bug is in my system, not chow's. I just hit either 'reply' or 'forward', and then I can view it just fine.

                                                                                                                                                  2. mnosyne Mar 23, 2011 11:21 AM

                                                                                                                                                    Looks like the cookie fix worked. My expiry date is now April 6, and I haven't had to log in for 2 days. Thanks Peri and Engineering.

                                                                                                                                                    1. b
                                                                                                                                                      buttermarblepopcorn Mar 23, 2011 12:37 PM

                                                                                                                                                      All is good now. Thank you, Engineering, for fixing this!!

                                                                                                                                                      1. h
                                                                                                                                                        HillJ Mar 23, 2011 06:59 PM

                                                                                                                                                        Unfortunately, even with the "remember me" checked, I just had to log in.

                                                                                                                                                        1 Reply
                                                                                                                                                        1. re: HillJ
                                                                                                                                                          h
                                                                                                                                                          HillJ Mar 24, 2011 06:55 AM

                                                                                                                                                          eta: NJ experienced a winter ice storn, last night-I think we had a power surge here, re logging was related to that.

                                                                                                                                                        2. c
                                                                                                                                                          comestible Mar 24, 2011 06:50 AM

                                                                                                                                                          Thanks for fixing this! All working fine now.

                                                                                                                                                          1. l
                                                                                                                                                            lrhr Mar 25, 2011 01:49 PM

                                                                                                                                                            Seemed fixed yesterday. Today I've signed in three times in the last two minutes.

                                                                                                                                                            1. b
                                                                                                                                                              Bluebird Mar 27, 2011 05:53 PM

                                                                                                                                                              I'm still having problems. The login box is coming up under the ad in the banner. It is difficult to login. I can't see the fields I'm typing in because the ad is ontop of it. I got lucky logging in this time.

                                                                                                                                                              2 Replies
                                                                                                                                                              1. re: Bluebird
                                                                                                                                                                g
                                                                                                                                                                gnomatic Mar 27, 2011 07:20 PM

                                                                                                                                                                I am having this problem as well. Very poor website design and ad placement.

                                                                                                                                                                1. re: gnomatic
                                                                                                                                                                  k
                                                                                                                                                                  karykat Mar 31, 2011 07:35 PM

                                                                                                                                                                  Me too.

                                                                                                                                                              2. l
                                                                                                                                                                lrhr Apr 1, 2011 11:05 AM

                                                                                                                                                                Once again. Signed in to look at posts. Half hour later, had to sign in again. During this session, I've had to sign in twice more, so far.

                                                                                                                                                                1. JasmineG Jul 20, 2011 04:08 PM

                                                                                                                                                                  I'm getting logged out really frequently again. Also, is the Remember Me button supposed to do something? Because it never has done anything at all on either computer I regularly use (PC, Chrome).

                                                                                                                                                                  6 Replies
                                                                                                                                                                  1. re: JasmineG
                                                                                                                                                                    Joanie Jul 21, 2011 04:13 AM

                                                                                                                                                                    I'm not having login problems but remember me has NEVER worked on my Mac.

                                                                                                                                                                    1. re: JasmineG
                                                                                                                                                                      JasmineG Aug 24, 2011 05:17 PM

                                                                                                                                                                      Seriously, can someone explain what the Remember Me button is there for, or why it doesn't work? It's so frustrating to have to log on over and over.

                                                                                                                                                                      1. re: JasmineG
                                                                                                                                                                        Engineering Aug 25, 2011 09:25 AM

                                                                                                                                                                        You're not using Google Chrome by any chance are you?

                                                                                                                                                                        1. re: Engineering
                                                                                                                                                                          JasmineG Aug 25, 2011 12:43 PM

                                                                                                                                                                          By chance indeed I am.

                                                                                                                                                                          1. re: JasmineG
                                                                                                                                                                            Engineering Aug 25, 2011 01:01 PM

                                                                                                                                                                            I've noticed that Chrome will automatically log me out of most (all?) of my accounts on various sites when I close the browser window. I assume that it is meant to be a browser security feature. This unfortunately suggests that the frequent log-outs cannot be addressed from this end, and I have not been able to find any settings in Chrome that will prevent it from the client side.

                                                                                                                                                                            1. re: Engineering
                                                                                                                                                                              JasmineG Aug 25, 2011 01:05 PM

                                                                                                                                                                              See, I was assuming that you meant that on Chrome the Remember Me button is broken, especially since others have asked about that. I don't get logged out of most sites on Chrome, so I'm not sure if it's a browser issue.

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