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Mar 3, 2011 07:30 AM

Fresh Direct unreliable

Last week it was featured at the top of the web site, I tried to order it and got an out of stock notice.

This week it was at the top of the website again, I ordered it. No out of stock notice so I was looking forward to a taste of spring.

Then, this morning, just when I was expecting the delivery, an email: "Your order for Thursday, Mar 3 2011 is on its way" came and it read : Unfortunately the following items were not available.

1 Wild Shad Roe

Does Fresh Direct do this a lot?

I mean, advertise stuff, confirm an order, then at the last minute say:oops, sorry. no dinner tonight.

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  1. I've not had a problem with Fresh Direct (had been ordering from them in January due to the bad weather for my mother in Brooklyn). However, I didn't order Wild Shad Roe. All of the items I did order were delivered properly and unbroken. My mother said the delivery people were always very nice, and carried the boxes into the kitchen for her.

    1. i've used fresh direct for years. there is the occasional glitch in the system, and a few items i have not be thrilled with, but overall i think they're great. otherwise i would stop ordering from them

      1 Reply
      1. re: thew

        I used them when they were new, was disappointed in the vegetables and hadn't used them for a long while. I ordered last week and found the quality of the vegetables and range of items better now, then they canceled the shad roe at the last minute and I wondered.

      2. They can be unreliable, especially on sale items and specialty items, and especially around the holidays. In the seven or eight years I've been ordering from them, they've failed to order a Christmas lamb roast and lobster for Valentine's day, which left me scrambling at the last minute, as well as countless sale items like cheese, scallops and olive oil, most recently. I try not to rely on them for high-stakes meals, now, but still use them for heavy staple foods.

        1 Reply
        1. re: michelleats

          Interesting. I will in future use them that way. To deliver the regular stuff, or a weekday meal where I can handle last minute menu changes. But not trust them on high-stakes meals.

        2. I've had hits as well as misses with FreshDirect, but when there is any problem they are very accommodating. Just email or call and they will make it up to you, with a credit or a sale price on something you missed out on.

          6 Replies
          1. re: City Kid

            getting a credit is all well and good, unless you're relying on FD to deliver the lobster for an important meal and FD has stiffed you, leaving you scrambling. It has happened to me rarely, but enough that I will not rely on FD for a high-stakes meal. Also, when I need something specific, like mushrooms for stuffing, I can't rely on FD. I've also had problems where the website says that the fish (for example) they will be delivering will be 1.5 pounds, and then it ends up being under a pound, which screws up portions and plans, and can also leave me scrambling. Fine, so I get a credit....doesn't always make the problem right. Just saying.

            1. re: City Kid

              Calling in routinely to ask for credit gets tedious though, and they start to act as if you're running a scam. I found the veges weren't fresh, and the expiration dates on prepared were 2 days after delivery.

              If you do get a credit, be sure to use it right away, as they tend to vanish and when you request it back, they offer you a lesser amount.

              1. re: sugartoof

                There is no need to call, you can simply email them through the contact feature on the website. I have never had a problem with this and they are very apologetic nor have I had a problem with vanishing credits.

                Most of the time the produce is better than local supermarkets though I do prefer to pick it myself. Can't have it all. Since I can't choose I always ask for a credit for any defect.

                I wouldn't order lobster from them though, the one time I did it came in a plastic bag. It was still moving but that doesn't seem the best way to keep the bugger alive.

                1. re: MVNYC

                  It's great that you haven't had problems, but I'm reporting that I have.

                  Apologetic doesn't help when it's a constant every order experience, and they don't remedy the situation.

                2. re: sugartoof

                  How long do you expect prepared foods to last? Two days is plenty for fresh prepared items from a supermarket. Anything more seems a bit ridiculous.

                  I've never experienced "disappearing credits" or anything after having issues, and I've been using them for quite a while now.

                  1. re: irishnyc

                    I understand what sugar is saying. When they say good for 7 days or good for 5 days, it is often much less. It is a problem when you order salads for lunch on Sunday, like grilled chicken salad or asian salad and it is only good until Tuesday. You can't eat a weeks worth of salad in 2 days. I also agree that while they do credit back immediately (I always email) it does become a pain.
                    Good for cases of water, etc.

              2. I have never had this problem with them in the years I have been ordering from them. I have had problems with vegetable freshness in the past but not so much recently. Packaging can be an issue to such as the time a heavy cantaloupe was placed in with some delicate items which ended up being smashed. They are very accommodating though and will credit your account for any damaged or not fresh items.

                I did get the shad roe last week and it was really good lightly sauteed in butter and bacon fat.

                1 Reply
                1. re: MVNYC

                  They delivered my shad roe to you? Not fair!