Ethical question about finding a nail in packaged salad blend. UPDATE!
Almost a month ago, I posted this topic after chomping down on a 1 1/4" finishing nail in my salad. No injuries, just surprised! Anyway, I taped it to an index card along with the bar code, exp date, my info, and sent it to Dole hdq in CA. Two weeks went by with no response. I called them, the service person was polite, but said I sent the info to the wrong department. She assured me she'd send me some coupons, and try to find out what happened to the nail I'd sent them. Yesterday, I got the 'form letter' and six coupons. Three are freebies, and three are .75 cents off. That totals approx $14. I'm fine with that, but I guess I expected a call from a 'concerned' supervisor. Also, we still love the 'very veggie' blend.
Probably shouldn't have sent the nail in... Now you have no proof and they have no reason to get back to you or otherwise make reparations.
I would suspect that with the volume they do and even a small fraction of a percent with complaints a food company won't have time for personal calls. The form letter and form letters is as close as it gets to personal contact.
I haven't looked in awhile, but there's usually some contact info on the package where you can file complaints/quality.
I have found an unimagineable number of non-food items in food (plastic, screws, rubber bands), and I've *never* gotten a coupon. Except at restaurants; a nut of the metal variety in a Cinnabon (years ago, don't judge) and a sharp piece of sheared metal in a salad at TGI Friday's (we're talking decades ago, people); each earned me a refund. That's not counting bugs . . .
Anyway, I think you should count yourself lucky. Food factories have these kinds of accidents all the time. Plus, for a salad mix, there's no real way to prove that the nail came from the bag and not your kitchen. I mean, I believe you, but I'm sure Dole is huge enough to have at least a handful of people pranking them. Plus, you know, soulless corporation and all.