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Park Ridge Diner, ever been?

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This past Sunday We had the chance to go to the PArkRidge Diner in PArkRidge. Our favorite is Matthews in Waldwick, we live in Saddle River and have been going there for years. Matthews is always rated #1 diner, but ParkRidge is always runner up, so we gave it a try. The food was OK diner fare, but I really have to comment on the waitress we had. She seemed very overwhelmed to begin with and was rushing all over, disappearing in the kitchen only to return much later. even the tables next tous, who were done eating, couldnt leave because she kept disappearing. But that is not the issue here. After several attempts to get our tiny tiny table cleared, so I could finish my breakfast, she came over and I said, the service is not so good, I cannot even get a bus boy or you to clean this table, so we can continue with our food. You have to picture this, the table is tiny tiny with 2 omelletee dishes a bacon dish, a muffin dish, pancakes, syrup, milk creamer, coffee and tea. As we finished the dirty plates kept stacking up , no one checked. I also let her know the omlette, onion, cheese and tomatoe, was 90 % onions, I mean almost all onions. At this point she starts screaming at me in front of all the patrons. My comments were barely audible, she just kept screaming. I got so nervous, I asked her to go away. I called the manager over and explained what had just happened, personally, I really dont know what happened, because she turned into this raging shrew. he apologized and was going into the kitchen( where else would she have been) I asked him not to make a scene, give us the check and we would go. She comes out of the kitchen and is still screaming at me check in hand. I was so embarressed, I just was walking away, and she kept going. The manager nowhere in sight. I paid my 23.22 and got out so fast, I was shaking. I have never been verbally humiliated by anyone like this. I will never enter those doors again. In all the years of going to Matthews, Spiro the owner, who is there all the time, has never employed anyone who would berate a customer like that. Trust me I have watched some customers drive waitstaffs crazy, but nver saw one explode like this lady. Maybe she needs to try a new occupation. Ill stick to Matthews, if it aint broke, dont fix it!

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  1. Your incident at the Ridge is truly unfortunate. Going to a diner, I really never expect the wait staff to be anything other than as efficent as possible in bringing out the food. The Ridge is our favorite diner and living in WCL, naturally, we go often. It's funny, after having eaten at Matthews Diner three times now (my s-i-l lives in Waldwick), twice for lunch and once for breakfast, I can honestly say I find their food putrid. What diner doesn't have matzo ball soup on the menu?? We love the Ridge's desserts (many are homemade) and their patty melt is beyond words amazing. Matthews chicken salad was flooded with not even mayo, but what tasted like miracle whip and the meat is mostly dark meat. I couldnt even bring myself to drink a cup of hot water b/c there was a spoiled stench inside the coffee mug. And it wasnt my opinon alone. My mother was visiting and could barely touch her plate. In my opinion, Matthews is as broke as a rehab clinic named after Charlie Sheen, but it is a convenient location for many and like anything else, old habits die hard.

    2 Replies
    1. re: cornporn

      Agreed, there have been times when a meal is not as good as it should be. It is what it is. This is not my point. Just dont berate or yell at the customer. They have Matzo ball, not everyday, but they do. Yes its convenient, I guess that is the allure for many, in both cases.

      1. re: doxy216

        I do agree. There are a few waitstaff at the Ridge that are unfriendly and at times rude. Although, I will say, the owner and hostess have never been anything but accomodating and super friendly. Based on where we live, we have pretty easy access to Rockland diners as well, and the ones we've been to are very good, so for us anyway, going to the Ridge is by choice. If you ever have a hankering for a great breakfast (and the most yummy burnt homefries), try Jack's in Westwood. And the ppl that work there are very, very friendly and enthusiastic.

    2. Diners are an anachronism these days-- so many better choices out there! How could a place with 200 entrees on the menu make anything really good? Bright lights, noise, ugh.

      Breakfast-- Your Way Cafe, 22 Jefferson Ave, Westwood makes an terrific breakfast. Omelettes, pancakes and waffles to die for! Nice subdued light environment.

      Lunch-- A LOT of choices. For an all-American lunch, Woody's in Sparkill is great. Old 76 House makes a beautiful lunch in an historic environment. For ethnic, lots of choices for Greek & Asian. Why go to a diner at all?

      6 Replies
      1. re: menton1

        Good point! Diners have always been what they continue to be. You certainly dont go for haute cuisine but the good ones will produce a few good things (sometimes quite a few good things). I'll have to try Your Way Cafe. As for lunch, my fave place is Rolling Pin Cafe in Westwood. Havent had breakfast there, but the sandwiches and salads I've had are fabulous. They are only open for breakfast and lunch.

        -----
        Rolling Pin Cafe
        341 Broadway, Westwood, NJ 07675

        1. re: cornporn

          Yes, I like Rolling Pin as well.

          In 2011, there's just no reason to go to a diner. (Except maybe mental laziness) There's a score of better choices out there. In the 1970s, diners were the thing. Now, nah.

          -----
          Rolling Pin Cafe
          341 Broadway, Westwood, NJ 07675

          1. re: menton1

            Thanks for the great suggestions. Never knew about Your Way Cafe. Maybe this weekend.

            1. re: menton1

              So what do you do when its 10 pm and they've rolled up the streets in Westwood or any of the other towns in N.E. Bergen. In 2011 diners serve the same purpose they've always have, not a destination, but a place where you can go with you 5yr old kids or your 90 year old grandmother and get a quick meal for a reasonable price. BTW Rolling Pin is a good place to go but is done at 3PM

              1. re: double0

                and dont forget the greasy fries and gravy at 2am.

                1. re: cornporn

                  Just thought about another breakfast place, LuLu's in West Nyack, a short ride from Bergen county. Great eclectic breakfast fare. Look at their website LuLuscafe. See menton you got the wheels turning.