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cookwarenmore.com - experiences?

ToothTooth Feb 17, 2011 10:52 AM

There has been a lot of previous discussion on this board about cookwarenmore.com being a great place to acquire irregular and second quality All-Clad cookware at steep discounts. However, there doesn't seem to be too much discussion about people's customer service experience with the vendor or the quality of the products delivered.

I'd be interested to hear anyone's experience with ordering from cookwarenmore.com and satisfaction with the quality of the irregulars they received. Good, bad, or otherwise.

Thanks.

  1. j
    juise Apr 1, 2011 11:03 PM

    I ordered a saucier late Tuesday night and eagerly anticipate its arrival. I received an order confirmation e-mail, but have yet to find out whether it has shipped. My card hasn't been billed, so I doubt that it's on its way yet. I think I'm spoiled by shopping at Amazon all the time. :)

    I'll report my satisfaction (or lack thereof) when it gets here.

    2 Replies
    1. re: juise
      t
      ToothTooth Sep 27, 2011 06:39 AM

      Last week, I got a postcard in the mail from Cookwarenmore.com. Their semi-annual sale is going on from September 24th until sometime next month. Buy one (!) or more All Clad irregular pieces and receive an additional 20% off. Sweet deal.

      1. re: ToothTooth
        l
        luminosa Sep 29, 2011 06:11 PM

        I have bought quite a bit from them with GREAT satisfaction. They have the BEST prices on All Clad bakeware - the 'irregulars' in this are included in the 20% off sale going on right now. I am a huge fan of the 'shallow bakers' (ie, jelly roll pans) in both sizes...they ROCK for roasting veggies, chicken wings and much much more (I line them with parchment to minimize clean up...) as well as the flat rimless cookie sheets.

        My real All Clad obsession has been with Copper Core and when not snarking great deals for this on eBay (which are getting hard to find) I have gotten some A+ items from CookwarenMore....no visible signs of defect whatsoever...got the 4qt Chefs Pan with lid in mint condition for a stellar price. I am about to purchase a couple of things (I don't really need but want!) like a 14" fry pan from them which , with the 20% off, they have at stunning prices.

        Only 1 weird thing happened with them once: they were 'out of stock' of an item I ordered and said it would ship as soon as it came in...weeks passed and nothing; I contacted them and they were very nice and said they were still waiting..very helpful and friendly. Eventually I got it (shallow baker, it was) and was glad. Didn't mind the wait since not having this item in my kitchen immeadiately was not a deal breaker..

        So, I recommended them as a go to vendor...Oh, only thing with seconds...small "S" stamped somewhere on it...usually on the bottom side of the handle or elsewher not too visible...prevents eBay/other resale as if a 1st quality item...

    2. C. Hamster Mar 21, 2011 09:49 AM

      TOP NOTCH PRODUCT and SERVICE

      Highly recommended.

      Wait ofr a sale! (They might be having one now ...)

      1 Reply
      1. re: C. Hamster
        l
        Leepa Sep 29, 2011 06:32 PM

        If not now, then very soon. Usually, it's in November, iirc. And then again in March.

        Edit: Oops. Just noticed that you posted six months ago... sheesh. Well, they do have those sales semi-annually. Another one coming up soon!

      2. Jay F Mar 18, 2011 08:16 PM

        I bet if you call cookwarenmore, they'll send you a lid. There's "seconds," and there's "defective."

        Is the the AC logo and size inscription on the outside bottom of the pot a D5 thing? None of my regular AC says anything on the bottom (one full retail, the rest cookwarenmore.com and ramsue on eBay).

        My experience with cookwarenmore.com has always been positive.

        7 Replies
        1. re: Jay F
          t
          ToothTooth Mar 18, 2011 09:55 PM

          I think we need to remember that the d5 line is exclusive to W-S at this point in time. With that said, I believe that this W-S exclusivity must be related to the fact that none of the literature included with my stock pot specifically refers to the product as "d5" like the W-S marketing materials do, even though the product number on the AC box it came in displays item #D5-5508. My personal theory is that if the finished item comes out of the factory and doesn't meet the "first quality" standard, then that item doesn't undergo the additional branding-inscription-stamping process on the bottom of the cookware, as it would if it were headed towards a W-S store.

          1. re: ToothTooth
            o
            olympia Mar 19, 2011 08:06 AM

            The WS outlets sell seconds and they definitely have the branding on the bottom.

            1. re: olympia
              mcf Mar 19, 2011 08:39 AM

              My large saute pan with lid was a second with a barely visible scuff inside and it has the stamp on the bottom, too.

              1. re: mcf
                e
                emsny Mar 19, 2011 12:51 PM

                My experience with Cookware and More - over many years - has been excellent. I once received a warped pan and it was replaced cheerfully and speedily; otherwise everything has arrived with only the minor kinds of cosmetic flaws that I would have inflicted within ten minutes anyway. I've bought all my All-Clad from them for a very long time.

                1. re: emsny
                  mcf Sep 30, 2011 11:45 AM

                  That's good info; not every purchase is going to be what you want, but if they deal with it in a satisfactory way, that's still a fine seller, IMO.

              2. re: olympia
                t
                ToothTooth Mar 21, 2011 09:08 AM

                Yes, my guess is that if a d5 product is going to be sold at W-S then it gets the branding on the bottom. If a d5 product is going to be sold as an irregular via cookwarenmore, then it must not get the brading logo.

            2. re: Jay F
              t
              ToothTooth Apr 1, 2011 09:06 AM

              I just wanted to follow up on this to say that I contacted the good folks at Cookware & More about the damaged lid that originally came with my stock pot and they happily sent me a new lid that is in great condition. Very good customer service. Count me as a very happy customer.

              By the way, their sale is still going through April 2nd!

            3. mcf Mar 18, 2011 01:57 PM

              Prices for their regular items are very high compared to other outlets. Is it only the dinged or irregular stuff that's a bargain there? The tea kettles and pepper mills, I looked at were double what I'd expect to pay elsewhere or thereabouts.

              1. r
                RxDiesel Mar 18, 2011 01:45 PM

                My experience has been very positive. I have ordered over $500 worth of MC2 this year - SS lids in perfect condition, the only irregularities some surface blemishes in the finish of the aluminum exteriors. I wouldn't have notice them if I hadn't looked close. One item [a steamer insert] wasn't what I thought, I returned it for exchange, quick, easy, no customer service issues. If I got a bent or damaged lid from them, I'd contact them - they'll exchange in a heartbeat, all you may have is a shipping charge and a few days. Given the price differential, this is a great source for quality cookware.

                1. m
                  Miss Priss Feb 17, 2011 01:16 PM

                  It's been a few years since I bought anything from them, but I had good experiences ordering by phone (the first time) and from the website (the second and third times). Delivery was prompt, and the flaws in my three pans are so minimal that I'm not sure I even correctly identified them. I seem to recall that they also had a pretty reasonable return/exchange policy.

                  17 Replies
                  1. re: Miss Priss
                    t
                    ToothTooth Mar 18, 2011 01:21 PM

                    Today, I just took delivery of a brushed stainless All-Clad d5 8 quart stock pot from cookwarenmore. What a great deal! The condition of the stock pot is really good. There are a few minor scuff marks on the outside bottom of the pot, and there are a few EXTREMELY minor nicks on the lip of the pot, but the entire interior cooking surface appears to be perfect. The only other thing I noticed is that it doesn't have the AC logo and size inscription on the outside bottom of the pot.

                    The lid, on the other hand, is a different story. The lid has lots of scratches and has a few pretty serious dings on the rim that prevent the lid from sitting completely level on the pot. But its nothing that can't be improved with a little bending and shaping with a wrench or a pair of pliers.

                    Buying this from cookwarenmore saved me $152 compared to what I would have paid if I bought the same piece from W-S. Another item of note, this item arrived on my doorstep only two days after I ordered it! Overall, I'm really pleased.

                    1. re: ToothTooth
                      o
                      olympia Mar 18, 2011 01:33 PM

                      That would be too much for me. I would not be pleased.

                      1. re: olympia
                        m
                        mikie Mar 18, 2011 01:39 PM

                        Yea, I was doing fairly good until the lid part, especially the not flat part.

                        1. re: olympia
                          t
                          ToothTooth Mar 18, 2011 01:44 PM

                          If the condition of the lid bothered me enough (it doesn't), I could buy a brand new first-quality All-Clad lid for $35 and still be saving a wad of cash compared to buying at W-S. The stock pot itself is great (but just shy of 100% perfection) and that's why I'm keeping it.

                          After all, I'm not going to be doing any cooking on the lid. Plus, the way I look at it, cookware is a TOOL, not a display piece, and will eventually acquire some scratches, dings, etc. just by virtue of being used.

                          1. re: ToothTooth
                            I used to know how to cook... Mar 18, 2011 01:53 PM

                            My concern would be lack of the logo and size description on the pot.

                            Lucy

                            1. re: I used to know how to cook...
                              t
                              ToothTooth Mar 18, 2011 02:02 PM

                              The AC logo appears on both handles of the pot and I know that its an 8 quart size. Plus, the 5 layer cladding is easy to see on the lip edge of the pot, so I'm not concerned about it being counterfeit or anything. I can't imagine why the reason for concern.

                              1. re: ToothTooth
                                I used to know how to cook... Mar 18, 2011 02:22 PM

                                I didn't realize it is marked on the handles.

                                Is it possible the lack of logo/size stamped on the bottom could be why it's an 'irregular'?

                                Just a thought...

                                Lucy

                              2. re: I used to know how to cook...
                                m
                                Miss Priss Mar 18, 2011 02:03 PM

                                Just curious: Does the d5 line typically have the logo and size stamped on the bottom of the pot? I know the MC2 does, but I don't believe the stainless does (mine's at home and I'm at work, so can't check).

                                1. re: Miss Priss
                                  t
                                  ToothTooth Mar 18, 2011 02:12 PM

                                  The d5 that I've looked at in W-S stores has the logo and size stamped on the bottom of all pieces. The regular AC stainless I've looked at does not.

                                2. re: I used to know how to cook...
                                  b
                                  blondelle Sep 27, 2011 07:07 AM

                                  I don't think All-Clad put the logo and size on it's original stainless line that they are discounting at Cookware 'N More.. They started doing that with the d5 and now the new stainless line. It's not a defect!

                                  1. re: blondelle
                                    t
                                    ToothTooth Sep 27, 2011 08:35 AM

                                    The d5 line is available at deeply discounted prices at cookwarenmore.com. It just so happens that the d5 stock pot I purchased from them earlier in the year didn't have the logo and size stamp on the bottom of the pot. No big deal.

                                  2. re: I used to know how to cook...
                                    l
                                    Leepa Sep 29, 2011 06:31 PM

                                    I don't know about you, but I don't cook with the logo. I hardly see why it matters all that much.

                                3. re: olympia
                                  mcf Mar 18, 2011 01:59 PM

                                  Unless they'd disclosed all the dings explicitly, that'd be a deal killer for me. Honest descriptions let you make up your own mind about how important it is.

                                  1. re: mcf
                                    l
                                    Leepa Sep 29, 2011 06:27 PM

                                    They're not being less than honest. They clearly are described as seconds. Are you really expecting them to have each pot in their inventory described separately in their online catalog with which one has what ding and where?

                                    I've had a number of different transactions with them and have never been less than a hundred percent pleased with their customer service (I usually ordered on the phone) and the product. I will say that one of the first times I ordered, the sales clerk advised me that she would hold my order for a day until their next shipment came in as she felt I would get a better pot than what they had on the floor at the time. Yes, the people who answer the phone actually work in the brick and mortar store. At least they did several years ago when that transaction took place.

                                    1. re: Leepa
                                      mcf Sep 30, 2011 11:43 AM

                                      I just meant that some dings and defects would be deal killers, not that they were necessarily dishonest. Replace "honest" with "detailed and explicit" in my post. And if not in their catalog, they should have pics or inspection reports to share if a buyer asks. I bought my large All-Clad covered saute pan from an ebay seller who posted great pics and also gave a detailed and extremely accurate description. I saved a lot and it's a great pan. If ebay sellers with very active online stores can do this, why can't others?

                                      1. re: mcf
                                        Jay F Sep 30, 2011 11:54 AM

                                        If cookwarenmore.com were to list individual flaws and take pictures, they would have to charge more.

                                        I've bought from them, and honestly, except for scuffs on the bottom of two pieces, I wouldn't have known what I bought from them was anything other than brand new. I couldn't tell you at this point what I bought from them, and what came from other sellers.

                                        1. re: Jay F
                                          l
                                          Leepa Sep 30, 2011 05:33 PM

                                          I've gotta agree. It's not as if they're selling items with the handle on upside down or something like that. I've probably bought about fifteen pieces from them over the years and I've usually had to search to figure out what the defect might be. Usually, as you say, it's a little scuff or a tiny nick and never on the inside of the pan where it's important. If i'm saving about a third of the retail price, then I'm willing to cut them a break.

                            2. Jay F Feb 17, 2011 12:01 PM

                              Everything I've bought there has been so good, I didn't need a customer service experience. The only thing wrong with anything I've bought there has been scuffing on the bottom.

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