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Feb 17, 2011 10:52 AM
Discussion - experiences?

There has been a lot of previous discussion on this board about being a great place to acquire irregular and second quality All-Clad cookware at steep discounts. However, there doesn't seem to be too much discussion about people's customer service experience with the vendor or the quality of the products delivered.

I'd be interested to hear anyone's experience with ordering from and satisfaction with the quality of the irregulars they received. Good, bad, or otherwise.


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  1. Everything I've bought there has been so good, I didn't need a customer service experience. The only thing wrong with anything I've bought there has been scuffing on the bottom.

    1. It's been a few years since I bought anything from them, but I had good experiences ordering by phone (the first time) and from the website (the second and third times). Delivery was prompt, and the flaws in my three pans are so minimal that I'm not sure I even correctly identified them. I seem to recall that they also had a pretty reasonable return/exchange policy.

      17 Replies
      1. re: Miss Priss

        Today, I just took delivery of a brushed stainless All-Clad d5 8 quart stock pot from cookwarenmore. What a great deal! The condition of the stock pot is really good. There are a few minor scuff marks on the outside bottom of the pot, and there are a few EXTREMELY minor nicks on the lip of the pot, but the entire interior cooking surface appears to be perfect. The only other thing I noticed is that it doesn't have the AC logo and size inscription on the outside bottom of the pot.

        The lid, on the other hand, is a different story. The lid has lots of scratches and has a few pretty serious dings on the rim that prevent the lid from sitting completely level on the pot. But its nothing that can't be improved with a little bending and shaping with a wrench or a pair of pliers.

        Buying this from cookwarenmore saved me $152 compared to what I would have paid if I bought the same piece from W-S. Another item of note, this item arrived on my doorstep only two days after I ordered it! Overall, I'm really pleased.

        1. re: ToothTooth

          That would be too much for me. I would not be pleased.

          1. re: olympia

            Yea, I was doing fairly good until the lid part, especially the not flat part.

            1. re: olympia

              If the condition of the lid bothered me enough (it doesn't), I could buy a brand new first-quality All-Clad lid for $35 and still be saving a wad of cash compared to buying at W-S. The stock pot itself is great (but just shy of 100% perfection) and that's why I'm keeping it.

              After all, I'm not going to be doing any cooking on the lid. Plus, the way I look at it, cookware is a TOOL, not a display piece, and will eventually acquire some scratches, dings, etc. just by virtue of being used.

              1. re: ToothTooth

                My concern would be lack of the logo and size description on the pot.


                1. re: I used to know how to cook...

                  The AC logo appears on both handles of the pot and I know that its an 8 quart size. Plus, the 5 layer cladding is easy to see on the lip edge of the pot, so I'm not concerned about it being counterfeit or anything. I can't imagine why the reason for concern.

                  1. re: ToothTooth

                    I didn't realize it is marked on the handles.

                    Is it possible the lack of logo/size stamped on the bottom could be why it's an 'irregular'?

                    Just a thought...


                  2. re: I used to know how to cook...

                    Just curious: Does the d5 line typically have the logo and size stamped on the bottom of the pot? I know the MC2 does, but I don't believe the stainless does (mine's at home and I'm at work, so can't check).

                    1. re: Miss Priss

                      The d5 that I've looked at in W-S stores has the logo and size stamped on the bottom of all pieces. The regular AC stainless I've looked at does not.

                    2. re: I used to know how to cook...

                      I don't think All-Clad put the logo and size on it's original stainless line that they are discounting at Cookware 'N More.. They started doing that with the d5 and now the new stainless line. It's not a defect!

                      1. re: blondelle

                        The d5 line is available at deeply discounted prices at It just so happens that the d5 stock pot I purchased from them earlier in the year didn't have the logo and size stamp on the bottom of the pot. No big deal.

                      2. re: I used to know how to cook...

                        I don't know about you, but I don't cook with the logo. I hardly see why it matters all that much.

                    3. re: olympia

                      Unless they'd disclosed all the dings explicitly, that'd be a deal killer for me. Honest descriptions let you make up your own mind about how important it is.

                      1. re: mcf

                        They're not being less than honest. They clearly are described as seconds. Are you really expecting them to have each pot in their inventory described separately in their online catalog with which one has what ding and where?

                        I've had a number of different transactions with them and have never been less than a hundred percent pleased with their customer service (I usually ordered on the phone) and the product. I will say that one of the first times I ordered, the sales clerk advised me that she would hold my order for a day until their next shipment came in as she felt I would get a better pot than what they had on the floor at the time. Yes, the people who answer the phone actually work in the brick and mortar store. At least they did several years ago when that transaction took place.

                        1. re: Leepa

                          I just meant that some dings and defects would be deal killers, not that they were necessarily dishonest. Replace "honest" with "detailed and explicit" in my post. And if not in their catalog, they should have pics or inspection reports to share if a buyer asks. I bought my large All-Clad covered saute pan from an ebay seller who posted great pics and also gave a detailed and extremely accurate description. I saved a lot and it's a great pan. If ebay sellers with very active online stores can do this, why can't others?

                          1. re: mcf

                            If were to list individual flaws and take pictures, they would have to charge more.

                            I've bought from them, and honestly, except for scuffs on the bottom of two pieces, I wouldn't have known what I bought from them was anything other than brand new. I couldn't tell you at this point what I bought from them, and what came from other sellers.

                            1. re: Jay F

                              I've gotta agree. It's not as if they're selling items with the handle on upside down or something like that. I've probably bought about fifteen pieces from them over the years and I've usually had to search to figure out what the defect might be. Usually, as you say, it's a little scuff or a tiny nick and never on the inside of the pan where it's important. If i'm saving about a third of the retail price, then I'm willing to cut them a break.

                2. My experience has been very positive. I have ordered over $500 worth of MC2 this year - SS lids in perfect condition, the only irregularities some surface blemishes in the finish of the aluminum exteriors. I wouldn't have notice them if I hadn't looked close. One item [a steamer insert] wasn't what I thought, I returned it for exchange, quick, easy, no customer service issues. If I got a bent or damaged lid from them, I'd contact them - they'll exchange in a heartbeat, all you may have is a shipping charge and a few days. Given the price differential, this is a great source for quality cookware.

                  1. Prices for their regular items are very high compared to other outlets. Is it only the dinged or irregular stuff that's a bargain there? The tea kettles and pepper mills, I looked at were double what I'd expect to pay elsewhere or thereabouts.

                    1. I bet if you call cookwarenmore, they'll send you a lid. There's "seconds," and there's "defective."

                      Is the the AC logo and size inscription on the outside bottom of the pot a D5 thing? None of my regular AC says anything on the bottom (one full retail, the rest and ramsue on eBay).

                      My experience with has always been positive.

                      7 Replies
                      1. re: Jay F

                        I think we need to remember that the d5 line is exclusive to W-S at this point in time. With that said, I believe that this W-S exclusivity must be related to the fact that none of the literature included with my stock pot specifically refers to the product as "d5" like the W-S marketing materials do, even though the product number on the AC box it came in displays item #D5-5508. My personal theory is that if the finished item comes out of the factory and doesn't meet the "first quality" standard, then that item doesn't undergo the additional branding-inscription-stamping process on the bottom of the cookware, as it would if it were headed towards a W-S store.

                        1. re: ToothTooth

                          The WS outlets sell seconds and they definitely have the branding on the bottom.

                          1. re: olympia

                            My large saute pan with lid was a second with a barely visible scuff inside and it has the stamp on the bottom, too.

                            1. re: mcf

                              My experience with Cookware and More - over many years - has been excellent. I once received a warped pan and it was replaced cheerfully and speedily; otherwise everything has arrived with only the minor kinds of cosmetic flaws that I would have inflicted within ten minutes anyway. I've bought all my All-Clad from them for a very long time.

                              1. re: emsny

                                That's good info; not every purchase is going to be what you want, but if they deal with it in a satisfactory way, that's still a fine seller, IMO.

                            2. re: olympia

                              Yes, my guess is that if a d5 product is going to be sold at W-S then it gets the branding on the bottom. If a d5 product is going to be sold as an irregular via cookwarenmore, then it must not get the brading logo.

                          2. re: Jay F

                            I just wanted to follow up on this to say that I contacted the good folks at Cookware & More about the damaged lid that originally came with my stock pot and they happily sent me a new lid that is in great condition. Very good customer service. Count me as a very happy customer.

                            By the way, their sale is still going through April 2nd!