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Frog and the Peach behaving badly.

Marcharlan Feb 4, 2011 06:09 PM

Once is a fluke, but twice is a trend.

Ive been to the Frog and the Peach in New Brunswick twice in the last month. Each time the waiter, who I think was the same person tried to upsell us hard on beverages. Tonight in particular we were with our kids for an early dinner (6pm) and pointed out moderate bottles of wine as possibiities (45-55 range) only to have the waiter make three different selection suggestions in the $100 range. His behavior was clear given the repeat suggesions that were not being met by my dining companion.

This was the second time of such conduct. Several weeks ago we were there to celebrate a significant birthday. The waiter knew it and when the desert course was served made several suggestions, without promting to have a round of shots to celebrate. Then too it was clear he was pushing booze. Since we had already had a full meal with a bottle plus three single glasses for four, his behavior was overbearing.

Tonight we made a comment to the management which did not acknowledge our concern though we were not looking to have anything done but recognize our displeasure. I was not happy. I will be reluctant to return despite the fact that we have patronized the place regularly over the past 20 years

And as you see, I am not stanting quietly.
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The Frog and the Peach
29 Dennis St., New Brunswick, NJ 08901

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  1. r
    RPMcMurphy RE: Marcharlan Feb 5, 2011 10:11 AM

    If I can add another perspective. I get it...it was a bit annoying. You told management.

    I'd be hard pressed to say the next time you walk in it happens again. Should it have happened in the first place? Probably not but consider this....F&P is a pretty good restaurant. You've said so for the past 20 years no? Times is hard in New Brunswick....just this month SoHo and Daryl closed and probably more that I'm missing. Can't blame them for at least TRYING to upsell.

    "Tonight we made a comment to the management which did not acknowledge our concern" - I'm curious how that went down.

    In perspective though, with everything you said....it's really silly to be this upset to the point of not going back to a restaurant you've enjoyed for 20 years based on a waiter trying to upsell you wine....twice. You did the right thing and told management.

    2 Replies
    1. re: RPMcMurphy
      b
      BigGeorge RE: RPMcMurphy Feb 5, 2011 11:17 AM

      A similar experience happened about 2 years ago. I ordered a Pinot Noir. The waiter tried to have me order a "Gamay". He said it was one of the finest wine they had. It was way overpriced for what it was. He obviously thought I was a fool who ordered Pinot Noir because I had just seen the Sideways movie. I told him that if I wanted a Beaujolais I would have ordered .That year I stopped going to the Frog and the Peach as I noticed that the service and the food had gone downhill.I had started going there in 1983. You can not have top quality and service when you serve $32 prixe fix meals.

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      The Frog and the Peach
      29 Dennis St., New Brunswick, NJ 08901

      1. re: BigGeorge
        r
        RPMcMurphy RE: BigGeorge Feb 5, 2011 12:21 PM

        "You can not have top quality and service when you serve $32 prixe fix meals."

        I disagree with that. Not that I'm comparing the below to F&P...just you're statement.
        An example being Restaurant Nicholas' 3-course menu for 29$.
        https://www.restaurantnicholas.com/me...

        Lot's of NY Times 4 star and Michelin 2 and even 3 star offer comparable price fix meals and you have top quality and service.

        http://chowhound.chow.com/topics/753248

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        Restaurant Nicholas
        160 State Route 35, Red Bank, NJ 07701

    2. l
      LttlMichey RE: Marcharlan Feb 5, 2011 11:48 AM

      We went to Frog & Peach last year for their peach tasting menu and also had a disappointing experience in regards to the service. Our waiter seemed more interested in entertaining his tables than making sure everything was brought out when it should have been. We chose the wine pairing and for a number of the courses the wine was delayed coming out, and the dishes were set down without a description. This was our first visit to the restaurant and while the food was good we aren't in a rush to return. Also, we did note the experience on a feedback form they provided but never heard back from the restaurant.

      1 Reply
      1. re: LttlMichey
        l
        lhmom RE: LttlMichey Feb 5, 2011 12:05 PM

        Ive been to the Frog and the Peach in New Brunswick twice in the last month. Each time the waiter, who I think was the same person tried to upsell us hard on beverages.

        In regards to your comments, sometimes it is not the waiters fault. They have told by the management they are to push certain items, beverages etc to increase the check average. that said, if they do not do it, and the manager walks by, they get spoken to. Also, some restaurants have competitions to see who can have the highest beverage tab total, etc, and the server gets a prize.
        I also find it annoying, but just as we are told how to do our jobs (unless we are the owners/managers) so are many servers. I just so No thank you and turn away,

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        The Frog and the Peach
        29 Dennis St., New Brunswick, NJ 08901

      2. angelo04 RE: Marcharlan Feb 5, 2011 12:27 PM

        I was just there a couple of weeks ago. We started with a 1/2 bottle of white and then a 1/2 bottle of red. We had the tasting menu and the waitress did not try to up sell us. Server and overall Service was good and pleasant . We had a great meal and no complaints. Quite the opposite experience of the OP.

        1. y
          Yellowshirt RE: Marcharlan Feb 6, 2011 06:51 AM

          Had a couple bad experiences at the F&P . I was polite but management really did not care.

          Not a good attitude to have especially in these rough economic times. Used to go their for personal visits and for business dinners. No more.

          They bought themselves some negative advertisement from me....I tell everyone to stay away....there are better places in NB to dine where you don't gett attitude from the staff.

          3 Replies
          1. re: Yellowshirt
            angelo04 RE: Yellowshirt Feb 6, 2011 03:34 PM

            And those better places are? Always looking to add to my goto list.

            1. re: angelo04
              k
              kizabrat77 RE: angelo04 Feb 6, 2011 07:37 PM

              Oh well... My other comments keep being removed...

              None the less, F and P is one of my favorite restaurants in NJ. Hopefully your experience was a fluke. I know the owners would never stand for that attitude

              1. re: kizabrat77
                Marcharlan RE: kizabrat77 Feb 7, 2011 08:18 AM

                Once is a fluke - twice starts a pattern. And while I can accept a rogue server. (and having worked in the industry appreciate how compensation is driven for servers.) I cant accept that the management took such a tone in response.

                As a 'frequent flyer' of this restaurant, I will be taking my $$ elswhere and suggest that others do the same.

          2. m
            MinhLikesFood RE: Marcharlan Feb 15, 2011 05:07 AM

            I have to say I got the biggest kick out of this post because I just went to a Valentine's day dinner at The Frog and the Peach last night and encountered exactly what the OP is talking about. I'm glad I read this post even before I went to dinner because it really made everything the waiter did so much more comical. Pretty much at every turn he took an opportunity to upsell us. He wasn't pushy once I politely declined (and once even took his advice) but it was completely methodical and I can see how it might annoy some people. I guess it was just a good thing I was prepared because it really was funny.

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            The Frog and the Peach
            29 Dennis St., New Brunswick, NJ 08901

            2 Replies
            1. re: MinhLikesFood
              MGZ RE: MinhLikesFood Feb 15, 2011 06:19 AM

              Funny. We were there Sunday and I did not experience anything like that. In fact, I found our servers rather pleasant and efficient. I too had this thread in mind, but our waiter didn't offer a single suggestion - much less an "upsell."

              1. re: MGZ
                t
                Tiamat RE: MGZ Feb 16, 2011 07:25 PM

                I was also there on Sunday for an early Valentine's day. Our waiter and sometimes bartender (L.... for those who visit F&P often), was excellent, efficient, personable, discrete, attentive without being interfering. She was perfect. (And I've noticed that she is pretty much a perfectionist at the bar as well.)

                Having said this, I can note: I have always liked the F&P, but within the last years or so I've had a particular waiter who gets on my last nerve -- I suspect it's the same guy who is up-selling these tables.

                I think there is just a bad seed in an otherwise good organization, and I don't know why he hasn't been ejected. Maybe he is someone's relative, or maybe the management is reluctant to punish an employee based on too few people who complain. And, that might be reasonable: some customers can't be satisfied. (Maybe I should have complained.)

                In any case, if you like the Frog and the Peach and don't like the waiter, the most effective way to send a message might be to make a reservation for a future visit and insist that he not be your server. That would signal that you appreciate the restaurant, and are not just a negative person, but that you have a significant reason not to want to deal with this joker.

                -T

                [I've never been a waiter, but my reason for discussing customers who can't be satisfied is based on my last experience at Stage Left, where the jerk at the next table, between loudly explaining to his date how wealthy and powerful he was, sent every single plate back to the kitchen because something or another didn't set well with him, and once he did it twice. It was clear that he liked the drama and the power.

                I don't for a second believe this is true of the OP, but I also don't doubt that managers deal with randomly difficult customers frequently enough that they might not take a single complaint as seriously as those of us who are sane customers might hope they would.]

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                Stage Left
                5 Livingston Avenue, New Brunswick, NJ 08901

                The Frog and the Peach
                29 Dennis St., New Brunswick, NJ 08901

            2. t
              tom246 RE: Marcharlan Mar 12, 2011 09:40 AM

              Was there last night on a business dinner with four colleagues and a client and there was no attempt to try to up sell us on wine, even though two of us took our time selecting the wine.
              Everyone else enjoyed their meals, a quick run down, two people had the duck, one the pork chop, another the chicken breast.
              I had the scallops with warm salad of caramelized endive, citrus, gigante beans, fresno chili, carrot vinaigrette.
              Should have been a wonderful combination but the scallops were dry and the ingredients just didn't mesh. Wasn't bad, just OK.
              More detaled information on the menu in the link below.

              http://www.frogandpeach.com/

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