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Jan 26, 2011 11:32 AM

Any suggestions where to get high end appliances in Los Angeles?!

hello guys,

I live in west side of los angeles and would like to know if any of you have any suggestions as to where to purchase high end appliances?

I have read tons, tons of horrific review about Universal Appliances in Studio city and all the pacific sales locations in regards to their bad customer services and delivery.

Lots of fake 5 star review as well..

I am baffled and not sure where to go!

If you have any suggestion please let me know! thanks so much!!!!


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  1. One place is Pacific Sales:

    Another potential place for you is the Great Indoors in Burbank:

    1 Reply
    1. re: Servorg

      Just as an FYI, the Great Indoors is part of the Sears Family. Anything they have in their showroom should be available from Sears. I think the Great Indoors has more of the higher end items on display in their showroom, but any Sears should be able to order and deliver whatever item you choose.

    2. In 2003 we bought from Snyder-Diamond in Pasadena. But as I recall, their after sales service was not a bright spot.

      Some of the high end European manufacturers have their own distributors, but I don't think most of them have direct outlets here.

      7 Replies
      1. re: suvro

        As I recall, Snyder Diamond has no staff of their own for installations, but have a list of "approved" contractors. This may or may not be exactly how it works now, but the guy who installed our gas cooktop in 2000 made an ungodly mess (for reasons we have no room here to discuss) that he saw no reason to clean up, and left the cooking surface far from level. Their factory warranty work was rather perfunctory, too. This was a recommendation from Pa-in-law, and one of his few duds, though I think his previous dealings with them had been in the '60s.

        1. re: Will Owen

          Now that you mention it, I think Pacific Sales does not do delivery and installs but instead has a recommended contractor.

          1. re: Will Owen

            I don't think most places these days have their own staff. Everyone contracts out. At least that was our experience when we were shopping around.

            1. re: Jase

              That fact would tend to lean me more towards an outfit like Sears, which does have its own delivery, installation and repair people. The alternative, though perhaps one which would take time and cost money, would be to find craftspeople you could trust and use them for these tasks.

              1. re: Will Owen

                We used Sears for our washer, dryer and fridge. We were happy with the pricing, delivery and installation. We've used Sears for our last three washer/dryers over the past few decades. But Sears' selection of ranges and prices left a lot to be desired.

                1. re: Jase

                  While their Great Indoors store didn't have Wolf or Viking they had an incredibly wide variety of ranges (and counter tops and sinks and anything else you could think of for your kitchen).

                  1. re: Servorg

                    Yeah, we looked there too. We were hoping to do everything at Sears since we had a long family history with them and were always happy with their products and service. I looked long and hard for something to fit my needs at an acceptable price. But I admit I did have some very specific thoughts about what I wanted from a range and price in mind. I actually was staying away from Wolf and Viking since I didn't care for the price to quality ratio, not to mention the reports I read on the models that interested me. In the end, I was happy with my American Range. It's been a few years and I'm still very happy with my decision.

        2. Bay Cites Kitchen Appliances, in Santa Monica and West Hollywood.

          1 Reply
          1. re: rnp0123

            I have purchased 2 fridge/freezers, 2 dishwashers and a clothes washer and dryer from Will Farsat at Bay Cities on Beverly Blvd. I check online and at retailers like Pacific Sales to decide what I want and what their prices are. Then I buy from Bay Cities where they have always given me a better price! They did look confused when I tried to get them to throw in a Godmother with Hot Pepper Salad though!

          2. It may seem counter intuitive, but some times you can get good deals at Sears. And of course, there's Lowe's, Costco, et al.

            1. it seems that there are not much to choose from.
              Pacific sale also has bad reviews about their customer service and delivery time. Snyder does not carry Viking; Bay city in weho is closing...universal is just full of lairs based on the review..

              what is going on?!....

              4 Replies
              1. re: alfizti

                You have to remember that those who have good experience with the business they deal with don't (for the most part) ever share that on the Internet. So you getting a very incorrect exaggerated idea of what the normal experience that most people have with these places is like.

                1. re: Servorg

                  yes, i understand. But when ALL the negative reviews are evolving with the exact same issues that tell me something about the quality of their service.

                  1. re: alfizti

                    I've been satisfied with the several items bought from Pacific Sales over the years. What grates about PS is the add-ons. You get a good price, but delivery, haul away, the additional hose it turns out you need are all extra.

                2. re: alfizti

                  I bought Viking range from Snyder. Here is what they carry in Viking: