Disappointing dining experience
We arrived a few minutes early for our 8:30 res., anticipating a lovely evening.
The hostess ushered us upstairs. Then she said, sorry, mistake, ushered us back downstairs. Then had us go up again, where we waited in the bar. And waited. Our table (upstairs, so no more stair-aerobics) wasn't ready for another 40 (underscored) minutes. A perfunctory apology. Nothing comp-ed--not a drink, not dessert.
The food was good, but not great--though we were a bit weary/crabby by the time we sat down to order, and that surely tamped down our enthusiasm. I had the shiso salad, which had a bit too much acidity, not enough contrast, got a bit boring, after the first few bites. Then the tuna, nicely prepared, though nothing to write home.
1122 Ninth Street, NW, Washington, DC 20001
I haven't eaten there in a long time, but when I went they comped our entire table a round of lobster carpaccio because my lamb was overcooked. I never actually saw the lamb; the kitchen caught it before it came out, but they comped us anyways. While we did have a few other service glitches, they definitely handled that situation really well.
This is too bad and seems like perhaps an off night at one of the better restaurants in town. They certainly should have comped your drinks (and perhaps an appetizer) as you waited 40 minutes---that is a long time.
I would encourage you to go back and try the scallops----the best scallop dish I've had in DC (the preparation changes sometimes, but it's always incredible). The lobster carpaccio is also excellent if it's on the menu.
That IS too bad. I have to agree with Just Visiting that you might have walked away with a totally different experience if you had talked to the management, but at the same time, it's a mark against them that they didn't try to make it up to you when (apparently) a party before you decided to camp at what should have been your table. I would not hold the 40 minute wait against a place on its own - it's really probably the fault of other diners, but you shouldn't have to ask for them to make it up to you.
OTOH, I would have, because I like free stuff. ;-) I'd like to ask a question: when this has happened to chowhounders here, or if it hypothetically happened, what, precisely, would you say to the management and when in order to get the best response?