They're douchebags, so I don't like to reco them, but the best mac and cheese is easily at Armsby Abbey, on Main St. Don't even think about bringing young kids there or asking for any substitutions during your meal, though. It ain't gonna happen.
144 Main Street, Worcester, MA
Yes, Armsby Abbey is the choice. I find the service there generally very pleasant, but the owner does have a bit of an attitude and ego. And true, it's not a family restaurant -- it's a craft-beer pub, and a noisy one at that, catering to adults.
For those who love great beer and local food, it's hard to beat. One of the best things to happen to downtown Worcester in a long time.
Yeah, I love their food. I just hate their "we know way more than you do about food and booze, so get it our way only" mentality. They certainly don't know more than I do, especially about booze and wine (their wine list totally stinks, btw).
I guess I simply believe in making the people who pay your mortgage happy. It's not really a difficult concept. I wanted a cocktail at Armsby recently that utilized fresh strawberries in a minor role. I asked for the drink without strawberries, as I'm deathly allergic. They said no, even though they were out of the aforementioned strawberries. That's just pointless, awful customer service. I could maybe understand if strawberries were a key factor in the drink, but they were one of the last things written in the description. I was blown away.
I'm friendly with a few restaurant owners in the city and we've sat around and laughed about how backwards their customer service attitude is on more than one occasion. They have a beautiful space, good food and a solid beer list (best in the city, bar none). I want to love it there. Unfortunately, they make that impossible.