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Disappointed with service at Rockford Wok Bar Grill, Edmonton

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A friend wanted to try this place for a large group dinner. We tried to book at the end of October for a date in mid-November. We fully expected to be told that there would be a mandatory tip or group charge and/or that there would be a deposit needed and/or that they didn't have enough room for a group of our size.

Instead, we were told that we couldn't sit in the dining room because of "interruptions" to other patrons since we are such a large group, and that they would stick us in the lounge instead. When concern was expressed that we wouldn't be able to sit there because of minors that would be in attendance, we were told that we didn't have to worry about that. Oh, and also because we were a large group we would only be allowed to come at 6 p.m., no later.

Consequently, we decided not to use this place for our dinner, as we didn't want to take the risk of arriving and being told that minors weren't allowed due to liquor license restrictions. I've never been there so I have no idea what their lounge is like, but since Rockford has "bar" in the name I assume that it's not just a spare private room that they sometimes use as a lounge.

Am I being unreasonable? Should they have not lost out a large bill and tip?

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  1. I had a similar experience with the Japanese Village when trying to book for a large group. We were told what time we could dine, not when we wanted to, and it too was much earlier than we wanted. We decided to go elsewhere.

    I do not know what it is about restaurants in Edmonton, and perhaps elsewhere, especially the nicer places, but they don’t take reservations for groups, even if you have 8 or more. We tried to get a reservation for 12 at the Keg, they said no – come wait in line, we tried a couple of other places until finally Moxies said yes. I can’t figure out how a restaurant in this day and economy can afford to turn down a probable $700 bill??? Then again, I won’t go to the Keg on a weekend because I can’t afford to wait in line for three hours either.

    Thanks for the info on this place, won't be on our list of places to go now either.

    1 Reply
    1. re: nsstampqueen

      FYI, the Keg doesn't take reservations period, no matter what size of group you have. And they usually won't seat you until at least half your party is present.