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Elysian Fields Brewery--so mad I could spit

MsMaryMc Oct 27, 2010 08:18 PM

I went here tonight for their World Series viewing party, and because they were hosting a Mariners player giving autographs for a donation to charity. I really wanted that autograph (it's going to be a Christmas gift), so I left work early and arrived before 4 pm. The place was almost empty. I sat at the bar and asked for the special ballgame event menu they'd advertised. It took over half an hour before I finally got one. It was another half an hour after that before I could get the bartender to stop again and take my order, and then he walked off with just my drink order--I still hadn't been able to order food. A couple of times, different bartenders stopped and checked in with the couples and solo men on either side of me, but even though I was doing my best to catch their eyes--eventually waving my hands, for god's sake, FROM A FOOT AWAY--all three of them at different times still walked away without acknowledging me. And this was all well before the place even got busy!

You are probably wondering by now, so I'll tell you: I am a middle-aged white woman, and I was dining solo. I am much too large to easily miss. I was well-dressed and not behaving in any way strangely or inappropriately. I was not even slightly drunk. I wasn't ordering cheap-- a couple of $11 pints, and food (when they finally let me). I started out the evening being perfectly pleasant, friendly and patient with the servers. Oh, I did get kind of bitchy towards the end--after two hours of being ignored, who wouldn't? But it didn't make the slightest difference--the service sucked throughout. I never once got attention from a bartender without having to strenuously and repeatedly flag them down, even early on, when there were more servers than customer in the place.

I know that some servers assume that middle-aged women are lousy tippers, but I promise you, I normally leave a LOT more than the two cents I left tonight. I think that amount was generous on this occasion, but I wanted to be damned sure they knew that I didn't just forget.

I got the autograph I came for, and I left before the ballgame was even over. I will NEVER be back. I can't remember when I have ever left a restaurant this angry.

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Elysian Fields
542 1st Ave S, Seattle, WA 98104

  1. val ann c Oct 27, 2010 10:16 PM

    That kind of thing happens too often. Good for you for publicizing your experience. I wonder if the owner of Elysian Fields will have the nerve to post a response here.

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    Elysian Fields
    542 1st Ave S, Seattle, WA 98104

    1. b
      BallardFoodie Oct 28, 2010 07:12 AM

      I had a similar experience, albeit far shorter at TASTE a couple months back. I've mentioned them to several posters on here, but will have problems going back. I was there at about 3:30 to drink one beer before catching the Friday bus after a long week. No one else was at the bar when I walked in and sat there. There were multiple tables open and many occupied. I sat there for at least 15 minutes before I got up and left. Spoke to once that entire time with many different people walking right by me. Left a bad TASTE in my mouth.

      1. g
        GreenYoshi Oct 28, 2010 08:49 AM

        Interesting... I was actually there too, and I thought the staff was doing pretty well considering the crowd and what not. I stood at the bar the entire time and didn't lack for beer or food service.

        At a crowded place like Elysian Fields, especially when something's going on, I feel like you have to be pretty assertive to get service. I asked another patron to check the menu and drink list that they had instead of waiting for the bartender to get one, and I probably would have dropped a "Hey" if I saw a bartender walking by if I wasn't being served.

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        Elysian Fields
        542 1st Ave S, Seattle, WA 98104

        1 Reply
        1. re: GreenYoshi
          MsMaryMc Oct 28, 2010 09:06 AM

          It would have been easier to understand after the place got crowded--that is, if they hadn't repeatedly served people on either side of me, just inches away, and then walked away as I was clearly and actively trying to catch their eye. But it started way before the happy hour crowd hit, when there weren't even a dozen customers in the place!

        2. Joishii Nov 1, 2010 09:02 AM

          Wow...i worked here for about a year after it first opened and remember how crazy it got at events, and how hard it was to keep track of people. I don't think any of the old staff is still there, but i can't imagine any of them outright ignoring a customer. I wonder who it was that put you off or if I would even know who they were.

          1. h
            HungWeiLo Nov 1, 2010 11:17 AM

            The staff there does come with a lot of 'tude.

            Once the food order gets in, then it's usually pretty smooth sailing.

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