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Sep 22, 2010 05:02 AM

Dishwasher Hell - Bosch Ecosense - Model SHE43P02UC/60

Recently bought my first Bosch dishwasher and I'm in hell. Not only does it not hold daily pots and pans but it doesnt clean everyday cooking debris. I've contacted Bosch and they sent me free of charge a new bottom dish rack and flatware holder to try to accomadate more pots. That didnt do much. I've also had to have it serviced because the upper cleaning wing fell off. I previosley had a Fridgidare dishwasher (came with the house) that worked liked a champ, a real work-horse but husband and I had some extra money and thought we would update & upgrade with the Bosch. As a home cook & cooking enthusiast this has really curtailed my cooking experimentation because I hate to hand wash. Ithinking of calling them back today begging them for a partial refund just to by a tried and true cheaper WORKING model. So bummed out. I have friends that love their Bosch and one that commistrates completely with me. If you own a wonderful working Bosch that can load pots & pans and cleans could you tell me that make & model before I call Bosch? I have lost my passion, silly though it sounds, to cook anything that requires cleaning.

Any and all advice would be greatly appreciated.

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  1. I can empathize with you. Depending on where you purchased it, perhaps you could see if you'd be able to return it.

    We moved into a new home and wanted to upgrade to SS appliances. After much research, we decided on the Bosch model because it was quiet and, the location of the controls worked well for me. I've regretted that decision ever since. Like you, I had issues with food residue...lipstick on wine glasses, or on corning ware which was a no-brainer for my old Inglis dw. Then the dishwasher stopped draining on three occasions. The motor died. The control panel has been replaced, twice. Each time service has been called and parts have been replaced. Some at the expense of Bosch, some at my expense. I'd never buy one again.

    I know some folks prefer hand washing but with only so many hours in a day, I can either choose to spend the little time I have at home cooking or cleaning up. Since we like to eat and I enjoy sure is a necessity to have a functioning dishwasher.

    3 Replies
    1. re: Breadcrumbs

      my heart fell as that is the model that is being installed in my house right this very moment - eek. i hope both of us make it work. it got decent reviews on many sites. i will remain hopeful.

      1. re: redgirl

        redgirl, have them NOT install it. I have never regretted a purchase like this in my life. Once its installed its considered used. If not, I sincerley wish you better luck than me. I just took out yet agin another load of not cleaned dishes that I have to touch up by hand. this is crazy.

      2. re: Breadcrumbs

        the local aplliance store won't take it back, i called within days after installation, because it was used already. they referred me to bosch. what a waste of money. i too bought on reviews from owners but now discovered other owners like myself complaining of the same issues.

      3. We have a Bosch dishwasher and love it but it is European and a little smaller. I wash all my pots by hand but wash big bowls have not trouble washing heavily baked on casseroles. What type of detergent do you use? It may take some experimentation to find the detergent that works best with your water. This may be a given but you also have to take the little filter out of the bottom and rinse it.

        3 Replies
        1. re: wekick

          I switched from Cascade Gel to the recommended Electsol Tabs and Jet Dry. What do you use?

          1. re: sexyLAMBCHOPx

            We've been using the Electrasol tabs since day 1 because that's what was recommended for our unit as well. Funny because I have recently considered trying the gels because residue on dishes seems to be more prevalent than ever. I guess I needn't bother based on your experience.

            1. re: sexyLAMBCHOPx

              I use cascade action paks but others like Finish(Electrosol) Quantum or Finish Powerball. I've also heard good things about Method Smarty tablets. If you don't like the tabs and want to control the amount of detergent, try Cascade complete powder and jet dry. What works for one persons machine and water may not work as well for others due to chemicals and minerals in the water.

          2. I have the same model Bosch and love it...however I never wash my pots and pans in the I have no advice there.

            One thing to keep in mind is that recently all brands of dishwasher detergent were reformulated due to government regulations and no longer contain phosphates. This change has led to many consumer complaints similar to yours

            2 Replies
            1. re: Seattlerain

              I heard about that on the news not too long ago. It will probably take a while before they come up with a formula that will work as good as the old stuff did.

              1. re: mikie

                mikie: "It will probably take a while before they come up with a formula that will work as good as the old stuff did."

                It's not rocket science. We have used Ecover powder for years, and it is as good a cleaner as any dishwasher product that we ever have used -- and better overall, because, using Ecover, glassware does not etch.


            2. Your experience is my idea of a nightmare situation. Can you get *any* money back on your Bosch? If you donate it, can you get a tax credit? I'm asking because my own feeling is you won't be happy unless you get rid of the d*mn thing.

              Next, time buy a Miele. I have never been as satisfied by an appliance as I am by Miele.

              Also, the reformulated detergents don't actually clean...they are as bad as the horrible new lightbulbs...we need jobs in this country, why not create them to produce high quality eco friendly products? Or is that an idiotic question?

              8 Replies
              1. re: fauchon

                Can the Miele clean pots & pans & casseroles? How big is the capacity?

                1. re: sexyLAMBCHOPx

                  definitely cleans pots, pans, casseroles. Has a special pots & pans cycle but I've never even had to use it...just the ordinary cycles do a thorough cleaning...I suppose if you had really cruddy, baked-on stuff, the pots & pans cycle might be called for.

                  I don't know how big but have never had a problem + the 3rd flatwear tray is genius. I believe Miele invented this which has since been copied by probably has the size info...

                  1. re: fauchon

                    so our bosch is installed and has done about 6 loads - just fine. we're not using a rinse aid so the dishes are coming out a little wet. what's in rinse aid anyway???

                2. re: fauchon

                  Fachon - You guessed right. I need to beg Bosche to buy back if possible or sell/donate mine and suck it up and buy a new one. Bosche authorized repairman is coming today (the have a full history repair report offered to submit a request for a new machine) to replace a washer. This will be the 3rd service call since I have this piece of crapola in 3 months. I surrender. Consumer Reports - they can bite me and have canx my subscription.

                  1. re: sexyLAMBCHOPx

                    Good luck & hope this all works out for you. Sometimes it's best just to cut your losses & move on...sounds like this is one of those times.

                    1. re: sexyLAMBCHOPx

                      It is possible they would buy it back. I had a very bad experience with an oven and range. Neither oven could maintain temp and the boards were replaced more than once and I finally told them to buy them back which they did. I totally understand your pain. I had no working oven during the holiday season after spending huge amount of money on them. I have a great range and oven now(a different brand). Hold your ground!

                      1. re: sexyLAMBCHOPx

                        Good luck sL, I sure hope they at least give you a new machine. I don't know if you've called their head office yet but that's the route I took with the early problems like the dead motor. If your needs aren't met, be sure to let them know you'll be sharing your experience online.

                      2. re: fauchon

                        fauchon --they are as bad as the horrible new lightbulbs...
                        What's wrong with them, every bulb in my house is a CF , now that they make dimmable ones, I also have some that i've had for over 9 years that I took out of my apartment and moved to our house. Love'em

                      3. Update: Still in cutomer service/head office negotiations. Cascade gel packs work much better than Finish. Heard about Bosche oven range nightmares recently. Thanks hounds for the support, advice and a place to vent!

                        2 Replies
                        1. re: sexyLAMBCHOPx

                          by the way. our same unit has been in place about 2 weeks now. i did discover that without the rinse aid, the dishes are very wet. so i added it. other than that, (knock on wood), it works just fine. i can see how someone might want a way bigger interior but we're three people and it's just fine for us. it seems to work and clean well.

                          1. re: sexyLAMBCHOPx

                            Any further updates sL? Scroll down for my latest Bosch fiasco!