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Dishwasher Hell - Bosch Ecosense - Model SHE43P02UC/60

Recently bought my first Bosch dishwasher and I'm in hell. Not only does it not hold daily pots and pans but it doesnt clean everyday cooking debris. I've contacted Bosch and they sent me free of charge a new bottom dish rack and flatware holder to try to accomadate more pots. That didnt do much. I've also had to have it serviced because the upper cleaning wing fell off. I previosley had a Fridgidare dishwasher (came with the house) that worked liked a champ, a real work-horse but husband and I had some extra money and thought we would update & upgrade with the Bosch. As a home cook & cooking enthusiast this has really curtailed my cooking experimentation because I hate to hand wash. Ithinking of calling them back today begging them for a partial refund just to by a tried and true cheaper WORKING model. So bummed out. I have friends that love their Bosch and one that commistrates completely with me. If you own a wonderful working Bosch that can load pots & pans and cleans could you tell me that make & model before I call Bosch? I have lost my passion, silly though it sounds, to cook anything that requires cleaning.

Any and all advice would be greatly appreciated.

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  1. I can empathize with you. Depending on where you purchased it, perhaps you could see if you'd be able to return it.

    We moved into a new home and wanted to upgrade to SS appliances. After much research, we decided on the Bosch model because it was quiet and, the location of the controls worked well for me. I've regretted that decision ever since. Like you, I had issues with food residue...lipstick on wine glasses, or on corning ware which was a no-brainer for my old Inglis dw. Then the dishwasher stopped draining on three occasions. The motor died. The control panel has been replaced, twice. Each time service has been called and parts have been replaced. Some at the expense of Bosch, some at my expense. I'd never buy one again.

    I know some folks prefer hand washing but with only so many hours in a day, I can either choose to spend the little time I have at home cooking or cleaning up. Since we like to eat and I enjoy cooking...it sure is a necessity to have a functioning dishwasher.

    3 Replies
    1. re: Breadcrumbs

      my heart fell as that is the model that is being installed in my house right this very moment - eek. i hope both of us make it work. it got decent reviews on many sites. i will remain hopeful.

      1. re: redgirl

        redgirl, have them NOT install it. I have never regretted a purchase like this in my life. Once its installed its considered used. If not, I sincerley wish you better luck than me. I just took out yet agin another load of not cleaned dishes that I have to touch up by hand. this is crazy.

      2. re: Breadcrumbs

        the local aplliance store won't take it back, i called within days after installation, because it was used already. they referred me to bosch. what a waste of money. i too bought on reviews from owners but now discovered other owners like myself complaining of the same issues.

      3. We have a Bosch dishwasher and love it but it is European and a little smaller. I wash all my pots by hand but wash big bowls have not trouble washing heavily baked on casseroles. What type of detergent do you use? It may take some experimentation to find the detergent that works best with your water. This may be a given but you also have to take the little filter out of the bottom and rinse it.

        3 Replies
        1. re: wekick

          I switched from Cascade Gel to the recommended Electsol Tabs and Jet Dry. What do you use?

          1. re: sexyLAMBCHOPx

            We've been using the Electrasol tabs since day 1 because that's what was recommended for our unit as well. Funny because I have recently considered trying the gels because residue on dishes seems to be more prevalent than ever. I guess I needn't bother based on your experience.

            1. re: sexyLAMBCHOPx

              I use cascade action paks but others like Finish(Electrosol) Quantum or Finish Powerball. I've also heard good things about Method Smarty tablets. If you don't like the tabs and want to control the amount of detergent, try Cascade complete powder and jet dry. What works for one persons machine and water may not work as well for others due to chemicals and minerals in the water.

          2. I have the same model Bosch and love it...however I never wash my pots and pans in the dishwasher...so I have no advice there.

            One thing to keep in mind is that recently all brands of dishwasher detergent were reformulated due to government regulations and no longer contain phosphates. This change has led to many consumer complaints similar to yours

            2 Replies
            1. re: Seattlerain

              I heard about that on the news not too long ago. It will probably take a while before they come up with a formula that will work as good as the old stuff did.

              1. re: mikie

                mikie: "It will probably take a while before they come up with a formula that will work as good as the old stuff did."

                It's not rocket science. We have used Ecover powder for years, and it is as good a cleaner as any dishwasher product that we ever have used -- and better overall, because, using Ecover, glassware does not etch.


            2. Your experience is my idea of a nightmare situation. Can you get *any* money back on your Bosch? If you donate it, can you get a tax credit? I'm asking because my own feeling is you won't be happy unless you get rid of the d*mn thing.

              Next, time buy a Miele. I have never been as satisfied by an appliance as I am by Miele.

              Also, the reformulated detergents don't actually clean...they are as bad as the horrible new lightbulbs...we need jobs in this country, why not create them to produce high quality eco friendly products? Or is that an idiotic question?

              8 Replies
              1. re: fauchon

                Can the Miele clean pots & pans & casseroles? How big is the capacity?

                1. re: sexyLAMBCHOPx

                  definitely cleans pots, pans, casseroles. Has a special pots & pans cycle but I've never even had to use it...just the ordinary cycles do a thorough cleaning...I suppose if you had really cruddy, baked-on stuff, the pots & pans cycle might be called for.

                  I don't know how big but have never had a problem + the 3rd flatwear tray is genius. I believe Miele invented this which has since been copied by others....miele.com probably has the size info...

                  1. re: fauchon

                    so our bosch is installed and has done about 6 loads - just fine. we're not using a rinse aid so the dishes are coming out a little wet. what's in rinse aid anyway???

                2. re: fauchon

                  Fachon - You guessed right. I need to beg Bosche to buy back if possible or sell/donate mine and suck it up and buy a new one. Bosche authorized repairman is coming today (the have a full history repair report offered to submit a request for a new machine) to replace a washer. This will be the 3rd service call since I have this piece of crapola in 3 months. I surrender. Consumer Reports - they can bite me and have canx my subscription.

                  1. re: sexyLAMBCHOPx

                    Good luck & hope this all works out for you. Sometimes it's best just to cut your losses & move on...sounds like this is one of those times.

                    1. re: sexyLAMBCHOPx

                      It is possible they would buy it back. I had a very bad experience with an oven and range. Neither oven could maintain temp and the boards were replaced more than once and I finally told them to buy them back which they did. I totally understand your pain. I had no working oven during the holiday season after spending huge amount of money on them. I have a great range and oven now(a different brand). Hold your ground!

                      1. re: sexyLAMBCHOPx

                        Good luck sL, I sure hope they at least give you a new machine. I don't know if you've called their head office yet but that's the route I took with the early problems like the dead motor. If your needs aren't met, be sure to let them know you'll be sharing your experience online.

                      2. re: fauchon

                        fauchon --they are as bad as the horrible new lightbulbs...
                        What's wrong with them, every bulb in my house is a CF , now that they make dimmable ones, I also have some that i've had for over 9 years that I took out of my apartment and moved to our house. Love'em

                      3. Update: Still in cutomer service/head office negotiations. Cascade gel packs work much better than Finish. Heard about Bosche oven range nightmares recently. Thanks hounds for the support, advice and a place to vent!

                        2 Replies
                        1. re: sexyLAMBCHOPx

                          by the way. our same unit has been in place about 2 weeks now. i did discover that without the rinse aid, the dishes are very wet. so i added it. other than that, (knock on wood), it works just fine. i can see how someone might want a way bigger interior but we're three people and it's just fine for us. it seems to work and clean well.

                          1. re: sexyLAMBCHOPx

                            Any further updates sL? Scroll down for my latest Bosch fiasco!

                          2. Bosch sucks. I have a problem with that model too. It is the fact that the machine uses 40% of the water other machines use. I loathe the way all my dishes reek of the recommended dish detergent afterwards. Bosch now recommends Finish. I don't recommend it, nor do I recommend the Bosch EcoSense models.

                            1. Odd. We have a SHX-series Bosch, got it about a year ago to replace the Kenmore that came with our house. We absolutely love it, the thing works head and shoulders better than the older one did. Not one single problem with it. A few things to consider:

                              * We NEVER put our good All Clad cookware in the dishwasher. Just like good cutlery, it's not good for them. I've never been sorry, as these pans are amazingly easy to clean even with the worst burnt on gunk. A little bit of Barkeeper's Friend and they look good as new.

                              * We first tried some of that "eco-friendly" soap, it was terrible. We use Cascade liquid now, and keep Finish in the rinse agent reservoir, works great. And we are on a septic system, so I am very fussy about what I use for soaps and cleaners.

                              * Bosch doesn't pre-heat the water as much as others in order to save energy. So, all you have to do is make sure to run the hot water at the kitchen sink, get it good and hot, then turn the dishwasher on. Makes a noticeable difference.

                              * Bosch also uses a condensing method for drying the dishes after the cycle is done, again to save energy. Instead of running a heater and a fan, they cool the outer cabinet so it becomes a condensing plane, and the water vapor on the hot dishes is "wicked away" to the cabinet, where it runs down to the sump. So, to get the best drying you have to leave it closed for several hours after the cycle is done. On days when we do run it, we usually turn it on as soon as we're done cleaning up from dinner, then let it sit overnight. Everything except a few minor puddles is dry by morning.

                              We used to have to use the delay start feature with the old one, run it in the middle of the night, so we didn't have to listen to it. Well, this one is soo quiet, we can run it any time, it's never a distraction.

                              4 Replies
                              1. re: KitchenGeek

                                Glad things are working out so far KG. It was just over a year before we started having issues w our Bosch. Consumer Reports indicates they've been addressing issues and newer machines have fewer issues than they used to. For your sake I hope they're right.

                                Just 3 weeks ago we paid $177 for repairs only to find the dishwasher didn't work after the tech left. After 2 more return visits we paid another $456 last week. Needless to say I'm contacting Bosch . . . again!

                                Please keep us posted. I have to say it would be good to hear of a positive experience. Maybe there's hope for all my new parts!

                                1. re: Breadcrumbs

                                  Oh, I forgot that I took a camera shot of my lovely Bosch dishwasher. Buyer beware!!!

                                  1. re: Breadcrumbs

                                    BC--Cut your losses , kick it to the curb, you've spent more on repairs than I paid for my DW,

                                  2. re: Breadcrumbs

                                    " I have to say it would be good to hear of a positive experience."
                                    My Bosch dishwasher is close to 20 years old and never had any problems. We are in the proccess of moving to Europe and already installed another Bosch in our place there. Based on my experience with dishwashers as well as other Bosh products I never considered buing another brand. (Sorry if I sound like a commercial :) Perhaps there is something wrong with that specific eco-model...

                                2. I've had the Eco also for about a year. Absolutely hate it. I have to prewash all dishes. It may be Eco as in water friendly, but running the thing takes an average of an hour and a half. I also went a step up in price, and I thought performance. We need American made again.

                                  7 Replies
                                  1. re: hermette

                                    Mine typically takes about 2 hours. So what?

                                    Bosch dishwashers are made in North Carolina.

                                    1. re: KitchenGeek

                                      So what? Electricity is expensive. I don't know about your Bosch, but Eco is made in Europe, or my salesman lied to me.

                                      1. re: hermette

                                        I'm not a Bosch salesman, but I did a ton of research a year ago before plunking down my dough. I also talked to several friends that had nothing but glowing reports. Bosch constantly uses the least amount of energy, according to the big yellow tags on them.

                                        Check the tag on the right edge of your door, mine says Made in USA.

                                        Our previous dw had a white vinyl tub, we had to scrub it every 3-4 months to remove the rust stains from the iron in our well water. The ss tub still looks new after a year.

                                        Good cookware and cutlery should not be put in a dw.

                                    2. re: hermette

                                      All newer dishwashers take about two hours for a cycle. This is due to new Energy Star requirements.

                                      I think anything before 2010 took about 1.5 hours.

                                      1. re: Shazam

                                        Mine takes 60min on "normal" 72 for "heavy" and add 10min if I use extra heat, it's a 1 1/2 yr old GE SS, got it cheap at home D for 399

                                        1. re: Dave5440

                                          Point? 70 mins is around 90 mins. My old Bosch took around 80 mins too. My new Kenmore takes a colossal 110 mins.

                                          1. re: Shazam

                                            70 is close to 90 sure but when your someone says I'll be 10 min and 30 later they show up 20min is a big deal, but 110 is as you say COLOSSAL

                                    3. I had to buy a new DW recently and did my homework. No too the Bosch, no to the Meile. No to stainless steel I have a white kitchen. What I did buy was a Whirlpool. It is fabulous. It is also ginormous inside. I did not want a DW with a stainless interior, I often wash sterling flatware in my DW, stainless steel can leave a very difficult to remove yellow deposit on sterling. The only way to remove it is with a buffing wheel and jewelers rouge. The capacity on this thing is amazing. Had a dinner party not long ago and the only things I washed by hand were the silver and the tall water goblets. I think if I had lowered the upper rack the would have fit, but it was late, the silver i wanted to give a polish to. Everything from 4 courses fit in that DW with no problem and every thing was sparkling clean. This was dinner for 8 with diner plates, appetizer plates, soups, salad plates and dessert plates. Also table wines and cocktail glasses.

                                      It has hidden controls that you program before closing the door so there is no fumbling around trying to reach the buttons under the counter.

                                      What it comes down to, is it does not have a fancy European name, it does an impeccable cleaning job and it cost me less than $600 installed and the old one hauled away and i got a rebate too. It came in white which suited my needs and all other needs. I also like that the flatware basket is in the door. More room in the "tall" tub dw. I could have done much worse with one of the imports. For awhile I was intrigues by Fischer Paykell with their drawer system, no thanks, it has a really bad repair record. In my next home, probably in the next 2 years, I'll have 2 dishwashers, one to run and one to load, both will probably be Whirlpools

                                      19 Replies
                                      1. re: Candy

                                        You wash sterling flatware in the dishwasher? Doesn't that ruin the patina?

                                        1. re: wekick

                                          I never put my sterling knives in the dw, just the other flatware. My silver is always polished, if a piece comes out looking dull, I polish it on the spot. As i remove the silver from the DW I rub it dry with a soft cloth. I'm not sure what you mean by patina. One can achieve a finish referred to as "Butler's Gray" from constant polishing and rubbing. When one had household help in abundance one to the butler's jobs was polishing the silver, in some homes on a daily basis sometimes once a week. Over time the small scratches in bright sterling would blend and give it a smooth look and not mirror bright. When I hear someone refer to the patina, the first thing that comes to mind is someone is not polishing and that they prefer dull looking silver.

                                          1. re: Candy

                                            I think it's in reference to the darker spots that develop in the indentations of the detailed area in the handles and whatnot.

                                            1. re: Candy

                                              Patina is a desirable thing especially in fine old silver. Patina is composed of two things. The first is the development of luster of the metal over time from repeated washing, drying, polishing and use. The second part is the black small bits of "tarnish" that remain in the crevices of the pattern that accentuate the design and contrast with the luster of the silver. This gives the silver depth and detail. There are many attempts to imitate this look. I assume by the term "Butler's Gray" you mean a butler finish or French grey finish. The name does come from the idea of a butler constantly polishing silver. These are finishes applied by a metal smith to simulate the luster part of the patina. You will sometimes see it applied to just one part of a piece of silver like the handle or bowl of a spoon. Some silver is also given a wash to blacken the crevices of the silver pattern.

                                              The best care for silver is to use it everyday. The daily washing keeps it polished.
                                              If you choose to use a dishwasher it can dull your silver, as you have experienced, resulting in the need for polishing. The dishwasher also whitens the silver and removes the black part of the patina taking away the detail and depth of the pattern.
                                              This may not be as much of a concern if you have very plain silver with little pattern. Some would also just prefer the convenience of a dishwasher and patina is a secondary consideration. Just another choice in life.
                                              We have antique silver that has been passed down in the family, but I don't use it daily. When I am going to use it, I wash it and polish it with a silversmith's wash. To put it away. it is wrapped in pacific cloth and kept in a wooden box. This keeps tarnish to a minimum.

                                              1. re: wekick

                                                As a former silver buyer, i have loads of silver, 3 different patterns, Lion, Grand Duchess, and Celtic Weave. Many antique pieces, some pure silver .999 fine it a coffee and tea service. i am quite experienced with silver thank you. The oxidation (blackening to highlight the pattern) is applied when the silver is being produced. Putting it in my dishwasher has never harmed it.

                                                I use silver very often so it does not need much polishing. My flatware is in a chest lined with pacific cloth and is handy to use and put away in my dining room. The coffee and Tea service is kept in a giant zip lock bag, waiter and all. I rarely have to polish it ,and i do the same with my hollow ware pieces when not in use. As a long time silver junkie and collector I do know what I am talking about. My dishwasher has never whitened or removed any oxidizing from any of it. At 62 I think I have had plenty of practice and know the ins and out of silver care.

                                                1. re: Candy

                                                  When you wrote,
                                                  "When I hear someone refer to the patina, the first thing that comes to mind is someone is not polishing and that they prefer dull looking silver."
                                                  I just was clarifying a basic term relating to silver, that is patina.
                                                  I say if you are doing what works for you --great and carry on! :-)

                                                  For anyone acquiring silver, you should educate yourself about the care and methods of cleaning and possible results so you can best make a decision about how to treat your silver. Don't take my word for it , but read several sources. You will find information online both saying it is ok to use the dishwasher, with caveats and advice not to use it with the possible damages that can result.. I would hate to see someone ruin their particular silver that might be susceptible to damage from exposure to harsh chemicals, water pressure and heat from a dishwasher.

                                                2. re: wekick

                                                  Could a person tell the difference between identical silver spoons and forks, one set washed daily by hand, one set washed daily in a dishwasher? Just curious.

                                                  1. re: blue room

                                                    Yes, it is chemistry and mechanical forces at work.. At the least, you will be minus the black natural patina in the crevices, which is softer than the silver and the metal will be bare. This may or may not be significant to you. The stability of any oxidation applied during the manufacturing process to mimic a natural patina will depend on the process they used.
                                                    The appearance over time will also vary according to the method/cleaners you use even if your silver is cleaned by hand.

                                                    1. re: blue room

                                                      You probably could if it were an everyday thing. Where I live the water is very hard. I occasionally wash sterling in the DW. Never the knives, it can loosen the handles. The detergent and hard water would be hard on it. The same applies to lead crystal glass ware. I occasionally wash it in the DW but maybe 4-5 times a year. The hard water minerals can etch the glass

                                                      1. re: Candy

                                                        We have some very fine silver, postwar American, from Mrs. O's grandmother, and the dishwasher is almost the only place it gets washed! That's because it's for dinner-party use only, and I hardly ever run the dishwasher unless we've fed eight or so people a dinner requiring multiple utensil changes. As Candy says, never the knives except for the butter spreaders, as they don't have separate blades. All the pieces get a good wipe-off with a cotton or linen towel afterwards - pretty much all the polishing they get - and most of them live in slider-closure plastic bags, except for the serving pieces, which either inhabit the fuzzy-fabric lined sideboard silver drawer uncovered or have soft bags of their own. I don't know that we'd wash this stuff in the machine every day, but that is not now nor ever shall be an issue.

                                              2. re: Candy

                                                Candy, would you mind posting which model you purchased? Sounds like just what I'm looking for.

                                                1. re: flourgirl

                                                  Here it is, Whirlpool Gold Quiet partner IV (you can still hear it)

                                                  Type F756

                                                  1. re: Candy

                                                    Today we had to replace our Whirlpool Gold Quiet partner IV . It did an ok job of washing , but it was much louder and the upper shelve never could hold the weight of the glasses . It only lasted 18 months .

                                                    It seems like most of the complaints come from the 300 series Bosch models, so we bought a 500 series Bosch .

                                                  2. re: flourgirl

                                                    I think you will like it. As i said the inside is huge. I can fit all sorts of things in that I used to have to wash by hand. There are quieter DW's around but this does the best wash and dry job of any DW I have ever had.

                                                    I can put pots and pans in, mixing bowls etc. Some things I have to get used to putting in that I never had before because they did not fit. Love it!

                                                    Mine came from HH Gregg, it is a major appliance store in Indiana. While i was shopping for a DW I went to Sears to see what they had. I got a major (inside me laugh) a sales man proudly showed me a feature in one that was meant to hold kitchen knives. I was horrified. I told him that anyone who respects their knives would never put them in the DW. (I have told some of my customers that if they put a good knife in the DW I will know it immediately and confiscate it.) He wanted to know what sort of knives I sell, Wusthor, Shun, Kyocera, some Dexter, some Kuhn Rikon etc. He said "we have Cutco." I bit my tongue and did not say I am so sorry.

                                                    1. re: Candy

                                                      Thank you so much! Yep, I'm more interested in how well a DW washes and dries than how super quiet it is. I really appreciate it!

                                                      And no, I never put my kitchen knives in the DW. :)

                                                  3. re: Candy

                                                    You were so wise not to buy the Fischer Paykel. I and the three other people I knew who made the mistake of buying one (we were all seduced by the two drawer thing), got rid of ours before the warranty expired because all they did was break. No cleaning, no sanitizing, just breaking.

                                                    I have a Kenmore Elite and love it!

                                                    1. re: Candy

                                                      Whirpool is the best I've ever had. It didn't have a stainless steel drum, my Bosch does. Since using it, my pots and pans beautiful finish has turned dull to the point of looking whiteish. Now I know why. Time for another Whirpool.

                                                      1. re: hermette

                                                        Try using some Bar Keeper's Friend on the pans. If that fails, Soft Scrub gel is what I use on my kitchen sink. It leaves the stainless steel looking sparkling new and even removes tea stains.

                                                        1. re: Candy

                                                          Thanks Candy, I'll give it a try. My pans were red enamel. Hopefully the finish hasn't been ruined.

                                                    2. After dealing with (and hating) Bosch equipment in several cars, I *STILL* bought a Bosch cooktop, and regretted it almost instantly. So the dishwashers are lousy too? Luckily our twenty-some year old GE, although it's almost loud enough to hear across the street, still functions perfectly even though LA County water is hard as rocks. The last guy who worked on it advised me never to get rid of it …

                                                      3 Replies
                                                      1. re: Will Owen

                                                        I had to get rid of my GE. It developed leaks that could not be fixed. It too was about 20 years old. The really bad thing is that my kitchen has hardwood floors. When the leak developed we did not know it was leaking. The water was leaking between the hardwood and subflooring. We have been waiting for it to dry out and then we can get someone who has seen this before to come in and give us an estimate for our ins. co. He told me he sees a lot of this problem and ins. will cover it. He may be able to refinish the floor or just replace the sections most damaged.

                                                        Bloomington, in limestone country, has very hard water. In my new Whirlpool everything comes out sparkling clean. In this area i rarely put lead crystal in the DW, the lead softens the glass and then the minerals in the water etch it.

                                                        As I said above I don't need a fancy foreign name on my appliances. I want appliances that do what they are supposed to do and do it well.

                                                        1. re: Candy

                                                          We've got an AHS home warranty that our very smart realtors bought the first year of for us, and the dishwasher and any of its misdeeds are all covered. The last problem with it was a mineral buildup under the spring-loaded cover of the detergent dispenser, causing it not to open on cue, a thing easily fixed. But there are no leaks whatsoever.

                                                          Yes, I grew up in limestone country too, in a town that gets its water from a deep well; any teakettle that didn't regularly get de-limed would have a good quarter-inch of scale in a year or two. The water here is rain and snow runoff, but from mountains that are all rotten granite and pushed-up limestone, so while our initial source is as soft and acidic as Tennessee water, its downhill journey loads it up with minerals.

                                                        2. re: Will Owen

                                                          Will , that's funny I would never buy a Bosch anything after I had one of their electric drills back in the early 90's it was junk and didn't last more than 4 months, the B&D is still going that replaced it

                                                        3. I have had a bosch dishwasher for 4 Years and guess what? it broke down again this is the second time first it would not drain the water and this time the main panel went out so it's going to cost $ 300.00 to fix the only thing about that dishwasher it's nice to look at THAT'S IT a piece of crap ... never again

                                                          1. I also purchased my first Bosch appliance ever, the ecosense dishwasher. What a piece of crap! it ruined all our glassware and nylon cooking utensils, we had a service call and the tech said we used to much detergent,. My ten year old builder grade machine he never said anything about not using cascade. I called Bosch they told me to use FInish gel paks ............ well great now the entire interior of the machine is etched and Bosch couldn't care less. My 10 yr old builder grade model worked 10 times better, so much for upgrading lol. That is the first and LAST bosch appliance I ever buy ! they should see this site !

                                                            1. I realize this thread is a little old but I thought I'd add my experience.

                                                              I bought a Bosch Dishwasher (model SHY66C05UC) back in 2003. At the time it was the most expensive dishwasher Sears sold. I paid over $1,400 for it. In the nine years that the thing has been in my life, it's been repaired 8 times. There have been multiple problems with the door and it the springs, the soap dispenser, ruptured plastic plumbing and leaking hoses. Two weeks ago, the main control board went out on it. The replacement part runs $350 online.

                                                              This dishwasher has had a major failure roughly once a year over it's life. I recently approached Bosch about this. I explained to them that in my 30+ adult years of experience, I've never had to have another dishwasher repaired, ever. Maybe I was lucky all those years but at the price of this dishwasher, I don't think it's unreasonable to expect more quality than I've experienced with this dishwasher.

                                                              Bosch's response was to direct me to Sears and that I should complain to them regarding the apparent poor repairs that they did under the extended warranty that I had luckily shelled out for. Honestly, with the number of times that I had a Sears service guy come out for this dishwasher, I'm sure Sears lost money on the deal.

                                                              I see that Bosch dishwashers review very high but I can tell you from my personal experience that they suck. At least this one did. If their quality was as good as they would have us believe, I'd expect them to be more responsive to my situation. Instead I basically got shrugged off.

                                                              1. It took me a year, but I have this problem licked. I wanted to trick the machine into thinking the water was always dirty, so that it would continue to wash. If you look in the sump area where the removable fine filter is inside the dishwasher on the bottom, you will see two translucent prongs projecting from the wall of the sump. This is a photocell to detect if the water is dirty. Get some plumber's putty and fill up the space between these prongs. I guess you could use an dark pen to shade the plastic, but I wanted to make sure, plus I could remove the putty if I change my mind. Result, is that the DW thinks the water is always dirty and runs 15 minutes longer and use more water.

                                                                Problem is solved. It acts like a normal DW. Most likely, we can use the old detergents again. Looking forward to using this device without having the feeling of regret for not going with a Kenmore or Maytag .

                                                                1. check out what I did to fix my dishwasher - too late for you, but my wife and I were having the exact same trouble

                                                                  1. I bought a Bosch EcoSense in 06/2012 & it is a piece of shit
                                                                    Had a WhirlPool for 10 yrs, never no trouble from it. So out the back door with the Bosch & in the front door with another WhirlPool.

                                                                    1 Reply
                                                                    1. re: olecowboy

                                                                      Regrettably, the quality of the WP that you bought 12 years ago may not be the same as a WP that you buy today. We bought a KA (upscale WP brand) in 1989 that we had for more than 21 years. We replaced it with another KA less than 3 years ago, and just incurred over $400 in repairs on the machine. Gggrrrr....