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Sep 6, 2010 09:56 PM

R & G Lounge on Kearny...don't bother

heard positives from friends...not bad food but HORRIFIC service. Part of our meal was not delivered, yet we caught it on our bill & had them remove the charge. Had to get up and walk toward the kitchen and ask for other things we'd ordered.
Absolutely the worst service we've experienced in quite some time.

R & G Lounge
631 Kearny St, San Francisco, CA 94108

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  1. Sorry to hear about your experience. I haven't been there for sometime, but my experience there had always been very good.

    1. Same thing happened to us a couple of years ago. Hands down the worst restaurant experience we've had in decades. We got up and walked out.

      And the food was crummy. Way too salty. Yuck!!!

      I can't believe they're still in business.

      1. Seems like a labor day evening Chinese restaurant curse. I would also avoid eating Chinese during Chinese New Year, a complete zoo at the famous big places (and the half decent mom and pop types too).

        1 Reply
        1. re: K K

          My bad experience at R&G wasn't anywhere near labor day. It wasn't a zoo. Just incredibly rude service and lousy food. There's NO EXCUSE for that, I don't care how busy a place is.

          Crummy service curse is more like it. ;)

        2. Sorry to hear about the bad service. To be fair about things, I was at R&G in July and it was great. I hadn't been in 5 years and wasn't expecting much but the food was excellent and well prepared and the service was prompt. OTOH, a fair amount of money was dropped and it was a banquet dinner.

          5 Replies
          1. re: ML8000

            Consistency is a major factor on deciding whether or not to go to a restaurant. Why even risk it when there's plenty of other places to eat in the Bay Area? It sounds like R&G Lounge is consistent alright, but not in a good way. Our incident occurred in January 2009, and now this one in September 2010. They'd better be careful or it might jeopardize their Michelin star. LOL!!

            1. re: chilihead2006

              Sometimes it's what you order and how many people and yes, how much money you drop.

              Chinese restaurants, even "expensive" ones pay more attention to tables that will spend...just like non-Chinese restaurants. I think our tab came to $60 dollars a person (tax, tip, etc.) and considering the quality of food for that price, it was a bargain.

              I don't know how many were in your party but frankly to get a decent meal at a place like R&G, you need 10 and you need a decent banquet not family meal A. Then the butt kissing begins with the hot towels and all that good stuff. I know you wanted to get this off your chest but I had a great meal there.

              1. re: ML8000

                My family goes frequently, usually as a party of 4-6. Service is usually efficient and brusque which I don't have a problem with. Every once in awhile you might get an idiot as a waiter--they are usually the younger ones. Reservations are essential, IMO.

                1. re: ML8000

                  "To get a decent meal at a place like R&G you need to....."

                  Crummy service and mediocre food...with ATTITUDE!

                  I get it now, it's all MY fault.

                  Thanks for pointing that out. I must make my way down to R&G right away and beg their forgiveness.


            2. As you can see from my handle, I've been around. Many of the best (not necessarily expensive) Chinese restaurants behave rudely to customers, on occasion. On the other hand, some of the worse will massage your feet to make you happy. It is not personal, but it happens. You will find a different attitude in popular mid-class places like R&G, than in the high end expense account spots. I think it comes from a feeling that the food is good and the people will come, no matter what. They do however, pay a price from time to time. For years I heard complaints about the service and attitude at the late Jackson Cafe...but it was never empty. R&G is a lot like that.

              3 Replies
              1. re: OldTimer

                I once went to Jackson Cafe with my Dad while in college. My Dad ate there as a kid and later in college while waiting and busing at Forbidden City. Any way we sat at the counter. Order the prime rib which included soup. I asked for another spoon because it was looked dirty. The waiter then pulled out 5 spoons and laid them on the counter and motioned to pick one, anyone...cuz they were all grungy.

                The old school waiters at Jackson Cafe at least had a sense of humor but it was never personal because it was cheap. In that same vein, considering what you get at R&G, well it is cheap. $60 a head for that quality isn't cheap but it's a bargain compared to what you can drop at a "western" place.

                1. re: OldTimer

                  To be honest, I have not had any bad experience from R&G, but I could have been lucky all along. I will have the attitude you describe is what Chinese call "Sell Food, not sell smile". I am not saying that R&G is like this, but I have been to other Chinese restaurants like that. The idea is that the food restaurants sell the customers the foods and not the smile. In short, they believe they are holding to their dignity.

                  1. re: Chemicalkinetics

                    I'm not sure we will ever understand what might be called the "Chinese restaurant syndrome". It has been the subject of some great humor and satire...especially the classic Seinfeld segment. I love the old gag: robber: "give me all your money!" restaurant cashier: "to go out?" One thing that does seem to be happening...not so many super-expensive places in Chinatown. Time was the Bay Area had about 10 top scale places.