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Egg Plant Studio City- Horrible Service?

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Has anybody been to Egg Plant Japanese Restaurant in Studio City? I read something online about it and decided to give it a try. My wife and I were celebrating our Anniversary and she wanted to go somewhere "low key" that had sushi. From what I read, this seemed to fit the bill.

We had 8pm reservations. I called before and the woman on the phone insisted I needed reservations tonight. When we arrived, there were about 5 or 6 parties having dinner. We ordered a few things right away (Miso Soup, Edamame, Eggplant, some sushi...). After an hour, we were still waiting for our food. Nothing arrived. No soup, Edamame...no refills on drinks....

After an hour, we did get our soup, edamame and eggplant. They were pretty good, but at 1:20 hrs, we were still waiting for our sushi. We found out they lost the order of the table next to us and they were waiting for an hour for nothing.

Eventually we cancelled the order and went home. Very disappointing for a special occasion. Normally I wouldn't write something about a restaurant with bad service, but this seemed to be happening to other parties. It also bummed me out that they didn't seem to care. I spoke to the manager before we left and mentioned the problem. He said he hoped we would be coming back. After that my jaw hit the floor.

Really cute place and what we had was decent. But there are a lot of Japanese restaurants on Ventura Blvd. and this place wasn't packed on a Saturday night.

Was wondering if anybody had a similar experience.

The upside for the day was that we were in Little Saigon and ate a big Vietnamese baked catfish for lunch. That made me happy.

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  1. bsquared2, I'm sorry for your bad experience. I've not had that experience there during my visits. But now I won't take that for granted anymore.

    And doesn't it tell a lot that all the manager could say was that he hoped you'd come back? That's very short-sighted. Imagine if he acknowledged the problem, reduced or cancelled the bill, and gave you a gift certificate to come back. If it was me, I would immediately know that the bad service was an anomoly, and I would be more likely go back to try it again. I wouldn't gripe to my friends as much, and I would likely recommend the place if it was good when I went back. In the long run, they would be way ahead of the small amount of comp.'ed food. It's too bad the typical restaurant manager doesn't see it this way.

    1. It is all this place can do to keep the doors open, as business is very slow.
      Thus, they probably had to go elsewhere to find some of the food you ordered, as in another restaurant nearby.
      With all the sushi places in Studio City, cannot imagine any other successful one would have these problems.
      That space, regardless of tenant or concept, is cursed.

      1 Reply
      1. re: carter

        Come to think of it, I think I remember when it was a Vietnamese place? Wasn't very memorable.

        It was a little disturbing that they didn't acknowledge that there was a problem. To be honest, if they would have brought out the soup and edamame before 1 hour, it might have been OK. It was our anniversary (and I told them when I made reservations) so we weren't in a hurry. After almost 1 1/2 hours, that is a little too long for any restaurant.

        Plus, they lost the order of the people next to us so they waited for a non-existant order. The place wasn't that busy so there was no reason for the service to be so bad.

        We weren't looking to be comp'ed. But if I was the manager, I would have offered a little something to smooth things over. That was just too long to wait.