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Follow Up to Bad Experience @ Market

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  • DKS1 Aug 19, 2010 11:54 AM
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I just felt compelled to let you all know how it turned out...

As I had previously stated in my trip report, the manager had been trying to contact us throughout the week while we were visiting Vancouver that first week in August. We were unsuccessful at talking in person, so I finally emailed her yesterday to respond to her numerous calls. I wanted to not only briefly outline our experience for her, but to thank her for taking the time to follow up with us. That truly was impressive.

AFter a brief, but productive and very kind, conversation, she told me that they would reimburse us for our meal that evening simply because the service we received was inexcusable. I insisted that she did not have to do that, but only said that once. ;)

She said that somebody (the head bartender, perhaps, who was the most helpful person that night?) had been so upset by what happened that night and talked about it with her for days afterwards. So that made me feel better. And obviously this was some gross exception to their usual and customary service protocols, so I understand that sometimes places just have a really off night...

Anyways, I am happy with the way it has been resolved and just wanted to share with you all. I can't say that I would want to go back, but the manager was extremely professional about the whole situation and her concern about our experience there means a lot to us.

Thought I should share the upside of the whole thing considering how willing I was to share the negatives!! ;)

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  1. As my mum used to say, DKS1 you are a gentleman and a scholar (she said that to females too). Nicely done.

    1 Reply
    1. re: grayelf

      Haha - thanks, Grayelf!! :)

    2. That's excellent to hear that they do value customer service and that they were more than willing to admit that they erred. Makes me more willing to give a place another chance rather than write them off completely.