HOME > Chowhound > Not About Food >

Discussion

Restaurant Reservations -

Do you keep them?

CNN Article <and mention of Chowhound> with poll.

http://eatocracy.cnn.com/2010/08/16/l...

  1. Click to Upload a photo (10 MB limit)
Delete
  1. Yes. I make a reservation because I want to eat there.

    1. Yes, I keep them. Unlike this a$$hat who comments on the no-show charge:

      "SW - If you do charge me, I'll dispute the card on my credit card, celebrate when the charge is removed, never patronize your restaurant again, discourage everyone I know from eating at your restaurant and trash your establishment on every restaurant review website known to man. Vindictive? Perhaps. Totally deserved? Most definitely."

      It's people like that where I'd hope the credit card company says "Sorry - you knew the deal when you made the reservation. The charge stands."

      And luckily, most people would realize that SW is an a$$hat and that his/her opinion means very little when it comes to a restaurant like Alinea. Or probably any restaurant, for that matter. Except McDonald's or Olive Garden.

      7 Replies
      1. re: LindaWhit

        Ironically, it's because of people like SW that restaurants have to charge for no-show reservations. He/she is the cause of all the problems and then complaining about it. And, we are credit card users and restaurant patrons pay for it.

        1. re: chowser

          Exactly. Self-entitlement at its worst.

        2. re: LindaWhit

          LindaWhit,

          Did I miss a post along the way? I keep seeing references to "SW," but do not see that reference. Did CH remove a reply? Did I sleep through something?

          Just curious,

          Hunt

          1. re: Bill Hunt

            It's a reply post in the CNN article. 5 down from the top.

            1. re: funniduck

              Do you mean "I do not make reservations - I just show up?" on the survey?

              Maybe I am still missing something very important here.

              Thanks,

              Hunt

            2. re: Bill Hunt

              As funniduck mentioned, Bill, it's in the comments section of the CNN article.

              1. re: LindaWhit

                LindaWhit,

                Now I see. Funniduck was spot on, but I was too dense to understand what was being said. Sorry Funniduck - my bad.

                Thanks, and now I see what you guys were referring to.

                Hunt

          2. Oh god no part 2 please.

            1. The good news is, the poll shows that only 1% of diners would intentionally not show up for a reservation they made and not give a damn. And possibly even some of those were just flame-baiting trolls like SW.

              1. Yes.

                I have called internationally to cancel, when the travel plans change.

                I have only missed two reservations in my life, and one was done (by me) on the wrong day (showed up the next), and one when I thought the restaurant was in another city, when the trip to their city was canceled. My bad!

                If I book a party of four and that changes up, or down, I call to change. I respect the reservations and honor them.

                Now, if the restaurant takes my reservation for 9:00PM, and we are not seated until 10:00PM, I have an issue and will never dine there again. I know that tables might not turn on the hour, but there are limits to my understanding and flexibility.

                Hunt

                4 Replies
                1. re: Bill Hunt

                  I always call as as well if plans change or we need to cancel. It is apparent that a lot of people do not have the common courtesy to make that phone call as the restaurant usually thanks me profusely for calling.

                  1. re: baseballfan

                    I find that a sad comment. I am a small business owner, though not in the hospitality area, and so greatly appreciate a call to cancel.

                    Unless I have committed a horrible faux pas (as mentioned above), i would have it no other way, even if the international calls cost me as much as the price of the dinner. When things change, I always am quick to offer to pay a charge for that change.

                    As I did intend to dine at restaurant X, if I cannot, it is for good reason, and it is not their fault.

                    Hunt

                    1. re: baseballfan

                      I've had the same experience when calling to let a restie know we can't make it. I consistently get some expression of surprise that I called at all. The public is apparently incredibly discourteous, which I have to say has been my experience in property management.

                      1. re: amyzan

                        It's really a shame. Those people ruin it for the rest of us. It's amazing how far a small courtesy can go in making life easier for eberyone.