HOME > Chowhound > Not About Food >

Discussion

Interesting study about tipping I came across....

Here's an interesting study I was reading today:

http://www.ser.tcu.edu/2005-Pro/SEP20...

  1. Click to Upload a photo (10 MB limit)
Delete
  1. "According to the results presented here, if a waiter or waitress wishes to maximize his or her tip income he or she should serve high quality food to regular customers. These customers should be men consuming alcohol with their meal during the weekend. The men should be executives conducting a business discussion or they should be dining after a sporting event. The server should make sure that their food and drinks do not take too long to be delivered to the table and he or she should always remember to smile".

    LOL

    10 Replies
    1. re: hala

      I laughed at that too, but I bet it's true!

      1. re: john333

        Um, how does the waiter ensure that the food for regulars is of "high quality'? Does he shove the cooks aside and make the food himself?

        1. re: bookhound

          bookhound, there are ways to ensure you serve high quality food to the customers. If for example you're currently working at a place that serves crappy food (don't CH's all know a place like that!) then to get bigger tips a server could change jobs and work at a restaurant that serves better quality food. Or perhaps if there enough complaints from the servers about the low quality food prepared by the cooks the restaurant will hire better cooks.

          I don't think the authors of the study mean literally that the waiter should personally do the cooking themselves. I think they're looking at this from a higher level.

          1. re: john333

            So to make sure your customers get the highest quality food a waiter should quit an establishment that serves sub quality food. Check. How this helps his current customers I don't know but this is great advice.

            The authors are not looking at this as at a "higher level". The authors are idiots that haven't done any research, can't spell, and have come up with conclusions plucked from their own rear ends.

            1. re: bookhound

              Yes. This looks like a very bad Term Paper and definitely not a Thesis.

              1. re: bookhound

                The revelations of this "study" are about as intriguing as noting that water is wet. Or maybe "watter iz whet," since the thing seems to have been copy edited by an LOLcat.

                But I think the part about high quality food might refer to a server making that final inspection before putting the plate down: is this what the customer ordered? have special requests been honored? is there a visible hair on the plate? So it's perhaps not as nutty as it initially appears.

                1. re: small h

                  I don't know what you did with the real small h but if she isn't returned soon I'm going to notify the authorities.

                  1. re: bookhound

                    I am filled with the milk of human kindness today. Stick around. It's bound to curdle by early afternoon.

                2. re: bookhound

                  bookhound, you need to relax and chill out, buddy.

                3. re: john333

                  John,

                  However, a trained waiter should do a bit of QC on the dishes. There will be a chain of command, and issues should instantly addressed along those lines.

                  You catch raw chicken, burned scallops, well-done filet, when the patron requested rare - that sort of thing.

                  Everyone should have their eyes open, and not just be numbers in the lineup.

                  Hunt

          2. Trying to figure out what you found interesting.
            A bunch of menutia about tipping that isn't already known from two students who are probably 10% tippers.

            4 Replies
            1. re: monku

              I stopped taking "the study" seriously when it perpetuated the myth that T.I.P.S. stood for To Insure Proper Service.

              1. re: bookhound

                Actually, they claim it's "To Insure Promptness," but that's equally bogus.

              2. re: monku

                monku, I found the paper interesting because the authors sent out a survey to people with server experience and reported the results of the survey.

                1. re: john333

                  A survey of 50 people from Shreveport LA is VERY limited in scope. It's obviously a not-so-great (or even good) college paper. Old polls on CH are MORE interesting (with more people and a larger cross section) than the one presented here.

              3. i like to read studies by people who don't confuse deserts with desserts, and who don't advocate "knelling at the table"-- which would get awkward while you're trying to enjoy a meal, imo.

                4 Replies
                1. re: soupkitten

                  Particularly if done while intoning, "Bring out your dead, bring out your dead..." ;-)

                  1. re: soupkitten

                    It keeps you from eating too fast.

                    1. re: soupkitten

                      The author's last name is "Hoaas".......
                      Give the guy a break, he might have a aversion to adding an extra "s" to words......"Hoa-Ass"

                      I hate both kneeling and knelling at my table by my server unless it's called for.

                      1. re: soupkitten

                        That made me laugh out loud soupkitten!

                      2. I guess the footbal program at TCU is in better shape than its Economics Department ...

                        5 Replies
                        1. re: ipsedixit

                          Centenary College doesn't have a football program.

                          1. re: monku

                            Not much of an economics department either.

                            1. re: monku

                              The journal (Southwestern Economics Review) is published by TCU, which does indeed have a pretty good football program.

                              The authors are from Centenary Coll.

                              Both are to blame here.

                            2. re: ipsedixit

                              Oh no! This was done at one of the private colleges in my area :(
                              I hope the reasearch gets a little more groundbreaking in the future.

                              1. re: iluvtennis

                                Well, don't feel bad. The study was probably done with a US$2B stimulus grant, and these are the results. At least the US residents got something for the $, though maybe not THAT useful in their everyday lives.

                                Hunt

                            3. jfood struggles with the word "study" on this. it is more a few people (hopefulley HS or first year of college) getting together, coming up with some questions and sending to their buddies. If jfood were the professor and grading this his response would be, "nice first draft...please do something to improve your grade above a D before the semester is complete."