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Waterplace Restaurant, Providence, RI

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  • pamE Aug 5, 2010 08:26 AM
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Any Chowhound experience with Waterplace Restaurant, One Finance Way, Providence,RI?

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  1. Stay away. Just about anyplace in Providence is better. Food is mediocre at best and service is terrible. It is nothing more than a crappy nightclub that only stays alive because of the great location. What are you looking for?

    7 Replies
    1. re: Bluebird

      When I posted last night, I didn't have time to write the entire story of our experience. Here it is....

      We attended a private function at Waterplace Restaurant. It was an appetizer/cocktail reception. The food was mediocre at best. The chicken skewers were dry and overcooked, the fried calamari was soggy and the passed hot apps were nothing more than prepackaged heat and serve apps. I wasn’t expecting outstanding apps and would not have ever posted anything about the food or the restaurant if it wasn’t for what happened later. Prior to the event, we were told that the space we had would be open to the public after 9:00pm but that we would be welcome to stay. We had no problems with this. This group was using the inside and outside lounge area. Several of us were sitting in the outside lounge area and shortly after 9:00, someone who said he was one of the managers came over to our table, and told us they needed to take the table away. They literally, pulled the table out from under us and as we stood to get out of the way, they grabbed the chairs too. This is not a case of us holding the table and not spending any money. Drink rounds (the drink prices were expensive) were purchased throughout the night and we had every intent of continuing to hang out and spend money there. We objected and expressed our displeasure and the manager said “That’s fine.” Every time we said something or protested our treatment, he would respond with “That’s fine”. That is actually all he said. As it was becoming obvious that we were no longer welcome, we moved inside to say our goodbyes to the rest of the group. Immediately, several bouncers started telling everyone that we needed to leave and pushing us towards the exits. We had to leave the unfinished drinks we had paid for (the event was a cash bar) and were hustled toward the door. We tried to leave through the main entrance, but it was blocked by two other large bouncers who informed us we could not go that way (the bathrooms were also now off limits and behind the bouncers) and that we needed to leave through a side entrance. We were actually tossed out of the place! The large group had been directed to valet park so we all landed on the sidewalk at the same time trying to get our cars so we could leave. My husband and I were lucky and only had about a 20 minute wait for our car since we were near the front of the group. I have no idea how long others had to wait for their car. I’ve never been treated so rudely by any establishment. I can absolutely say that we will never return to this location and based on the treatment would never recommend this place. If the Pinelli Marra Restaurant Group thinks this is the way to treat their customers, I’ll take a pass on all of their restaurants.

      1. re: Bluebird

        OMG! That's appalling!!! But let's face it....Pinelli-Marra is really going downhill. Not that they were ever that great, but they turned out some decent red-sauce italian over the years. The original one (deli/Cafe At Night) is just awful....nearly empty cases, crappy food. I went out of necessity about a year ago to grab a quick bite before getting on 95S to CT. Slatersville is just awful. A friend lives nearby and one night we wanted a quick dinner, so we got takeout. Split the "bolognese". They have a nerve calling it that. It was thick gloppy red sauce (like overly reduced? Old maybe?) loaded w/hunks of dried out beef of some sort.

        Last wkend I went to Post Office Cafe (gorgeous nite, I refused to sit inside, Bistro 9 was closed for private function, POC is still better than Harbourside or 20 Water St). Friend and I split the "dolce" pizza.

        Dolce
        Gorgonzola fondue, butternut squash, mozzarella, Marsala wine
        poached pears, caramelized onions, baby arugula, finished with
        candied pignoli nuts and crispy prosciutto cracklings

        Believe it or not, all of that had no flavor. The main problem was the squash ....lots of it, but instead of being roasted w/seasoning, it seems they just boiled it.

        1. re: JaneRI

          Normally, I wouldn't hold a function experience against a place and I certainly don't usually post something after a first experience someplace. I typically give them a few strikes before they get a negative chowhound post or even before I say I'm never going back. These guys managed to accomplish this in the course of 15 minutes as they booted us all out the side door. The fact that the manager was just so abnoxious sealed the deal for Waterplace and any other Pinelli place. Their local chain is off my list. There are just too many good places around to support ones that treat people like crap.

          1. re: JaneRI

            Is Bistro 9 worth a try?

            1. re: Alica

              Yes, Bistro 9 is pretty good, nice outdoor seating & has very reasonable prices.

              1. re: JaneRI

                Thanks! I look forward to trying it.

        2. re: Bluebird

          I have to say I've found Waterplace disappointing too... I've 'actually liked Twist in Wayland Square (one of their other restaurants) for what it is, but have found the same menu items I like at Twist that are on Waterplace's menu disappointing there... Go figure.

          The decor (at least at my visit last year) was very tired as well... The view is actually not even all that great, even on the patio, and there's really no view from inside. Very sad...