Psst... We're working on the next generation of Chowhound! View >
HOME > Chowhound > Not About Food >
Jul 26, 2010 01:12 PM

Is this a scam?

Recently ate at a diner in a fairky large, but not major, city in New York.Everything was fine except when it came to pay the bill, we were told that the "machine is down, and we can't take credit cards."
Now, we did have enough cash to cover the bill and tip, but what if we hadn't had enough? And shouldn't we have been informed that it would be "cash only" before we were seated?
I am just wondering if this is a ploy , so the transaction is cash and can't be traced(taxed?)
Of course, it could be legitimate, that the machine was down, but what would have been the consequence if we did not have enough to pay the bill?

  1. Click to Upload a photo (10 MB limit)
  1. Credit Card terminals go down all the time. It could have gone down in the middle of your service so the restaurant couldn't tell you before you ordered. If you didn't have enough cash you could always go to an ATM nearby, the restaurant could just take your CC information and run the tab later or they could just ask you to return later to pay your tab.

    I doubt this was a scam if it was then it was a particularly lame one.

    1. In a case like this and in the event that you did not have enough cash on you the establishment would have no choice but to manually inprint your card and either phone in for the authorization on the spot or simply to accept the charge and enter it in manually when the equipment does come back up.
      Of course that will try their best to convince you to pay cash but let's just say you refused and insist you have only a charge card, what other choice do they have?
      A scam? anything is possible but I would tend to doubt it.

      1. I have been in restaurants where the automated system broke down. They were all very well prepared for that eventuality. They did it the old fashion way, first informing me that it would take a little longer if paying by credit card. I wouldn't assume a scam. I would assume lazy employees.

        5 Replies
        1. re: BillyZoom

          why lazy employees? the machine might have just gone down, a manager or owner is trying to reset it as quickly as possible. Credit card machines suddenly stop working maybe just as they swiped your card. Jeez give some people a break.

          1. re: smartie

            You misunderstood my reply. I said they were lazy because they would not take a credit card while the system was down. They wanted cash because they didn't want the bother of running the card manually. Jeez give ME a break.

            1. re: smartie

              I think he is saying lazy employees, because a lot of places have the backup old fashioned way to process CCs. With the 3 part receipt and the manual imprinter. And that requires calling the number in to the CC company to get an authorization number.

              Maybe the restaurant in question doesn't have that system, or the employees have never been instructed to use it. Or maybe they have it, know about it and are too lazy to use it. Lazy wouldn't be my first assumption though.

              1. re: smartie

                I'm with Billy on this. For some reason, my debit card NEVER works at the Panera that my friends and I always meet at for coffee and I often don't carry cash. (I use this card every day and never have a problem with it anywhere else.) Almost without fail, the employees there try to just hand me back the card instead of manually entering the numbers. And I recently had an employee there tell me the last time this happened not to let other employees tell me that they can't use the credit card- that if they do so, they are just being LAZY because they don't want to be bothered with entering the numbers manually and that this happens all the time. I already knew that & don't let them get away wirh it but the point is that they are indeed being lazy about it.

                1. re: flourgirl

                  flourgirl, exactly! No restaurant has a backup plan of "cash only" when the system goes down. They are prepared for this eventuality. The servers just don't want to do it.

            2. I used Dunkin Donuts reloadable cards for convenience sake when I was a mail carrier and took my coffee break there daily. It often happened that they couldn't process cards for an hour or so because the satellite connection they required wasn't working. No scam.

              1. "Of course, it could be legitimate, that the machine was down, but what would have been the consequence if we did not have enough to pay the bill?"

                I think you probably answer your question.

                2 Replies
                1. re: Harters

                  I knew of a place in the Murray Hill area in NYC, where the "credit card machine" would break every tuesday. That could be a little suspect!!!!!!

                  1. re: ospreycove

                    But how did they deal with customers who didnt have sufficient cash to pay?