How do you handle it when the waitress adds a wrong charge to your bill?
- john333 Jun 20, 2010 05:43 AM
Last week I ordered an entree that came with soup on the side...when the bill came, there was a charge of $2.99 for the soup. I knew that was wrong because I had eaten that item before and I re-checked the menu to verify that the soup is included. When the waitress came by I asked "Isn't the soup included in the price of the sandwich?". She immediately apologized and went back and re-did the bill. My final bill after removing the erroneous charge was $11-something and I left $15.00.
Now of course I feel kind of guilty about it, like it was only $2.99 and maybe she was really humiliated.
But my inner I-hate-being-screwed made it impossible for me not to say something.
I was right, right? Or maybe not?
[I was just thinking, maybe this is called a "reverse-comp" LOL].
I'd handle it just like you did. politely and w/o fuss. And if the reverse happened, I'd do the same. Just point out that something was left off. We've had that happen a few times, and sometimes they just leave it off. :)
When this happens, I quietly call the server aside, and inquire. To date, I have never had anyone balk, when I was correct, and changes are forthcoming. I have been wrong in a few instances, and an explanation has sufficed.
Also, when the bill has missed something, i call that to the server's attention, as well.