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The Burger's Priest - Queen and Coxwell

Have any ChowHounders tried this new Leslieville place?
How does it rank given the rash of new "gourmet" burger joints?
Hope its better than TGB at Gerrard and Jones - burger very tasty but too gristly for me, yet I admire their ethics.

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  1. What a name! But thanks for the tip, will drop by sometime when I'm in the mood for a burger.

    1. Very juicy burger, the meat had been ground an hour previously. The owner is a hands on guy who values your feedback and is definitely doing a good product. As you mentioned, the burger may seem smaller than offerings at other places, so if it's going to be your dinner I'd go for the double. The cheese is unremarkable and the bun is standard commercial variety, but the burger is the thing here. You can even have it a little pink, which is great when th emeat is so fresh. The cheesburger combo comes with fries and a pop. With tax it's just over $10. The room is tiny, just 6 stools, but the white and black decor is fresh and stylish. I would urge anyone to give it a whirl, especially if you live nearby or are visiting the Beaches. WAY better than any fast food down by the beach. Woodbine Park and the beach itself are steps away if you fancy take out.

      1. Best burger I've had in Toronto, hands down.

        The owner hails from California and is really into his product. He referred to the burger style as Californian - it's taste does reminds me a lot of In and Out Burger. As mentioned in the other posts, the burger is very juicy and sized to be satisfying, not too small but not too big to make you feel overstuffed.

        The fries are quite tasty - if you prefer a more shoestring-like fry. They were served hot and salted perfectly.

        I really wanted to like GBK, but my overall food/experience was pretty lousy.

        I look forward to hear other CHers thoughts on this place. I am thrilled this place opened in our nabe.

        2 Replies
        1. re: mjay

          If its anything like Hodads in Ocean Beach I am totally there!

          1. re: haggisdragon

            No kidding. I was at Hodad's last February. Amazing burger. If that's what California style is, I'm heading to Burger Priest this week.

        2. Did anyone notice whether there was indeed a veggie burger option?

          3 Replies
          1. re: Pincus

            According to blogto, they have a Portobello veggie burger called, strangely enough, "The Option".

            This place was mentioned on Serious Eats "A Hamburger Today" site which is generally a good sign.

            -----
            Portobello Cafe
            140 Woodbridge Ave, Woodbridge, ON L4L2S7, CA

            1. re: Pincus

              veggie burger option is fabulous - and I'm not a vegetarian - but it sure isn't a healthy choice - 2 portobello caps stuffed with cheese, panko breaded and then deep fried - mayo, lettuce and tomato gild the lily...mmmm

              1. re: katiemo

                Isn't that basically cribbing the Shake Shack veggie burger?

            2. Really, in this day and age, businesses should make sure their websites are up to speed, especially for the buzz around an opening. Here's the Burger Priest's site for what it's worth.
              http://www.theburgerspriest.com/

              3 Replies
              1. re: JamieK

                Pretty weak website. They would be better off not having one. At least post a menu or something!

                1. re: JamieK

                  At the VERY least post your phone number and opening hours!

                  I had to search elsewhere on the web to find their phone number, then when I called to find out if they were open (on a Sunday) I got their message (does that mean that they're closed or that they're just too busy to answer?), which also didn't mention their opening hours. Considering I live across town, I'm not going to head over unless I'm sure they're open. Although I do want to try this place, they're sure not making it easy for me.

                  1. re: Strongbad789

                    They are not open on Sunday. We made the trip out on transit and learned this the hard way. I did the same and called and got the generic answering machine so this is super frustrating. They have the operating hours posted on the door, if I head back I'll try to take a picture and post it.

                2. Just went on Saturday. I liked it. Very fresh, small-ish portions, bun fell apart, but I'd go back because it's really close to my house. If I had to choose, I prefer Burger Shoppe.

                  -----
                  Burger Shoppe
                  688 Queen St E, Toronto, ON M4M1G9, CA

                  1. Do they cook the burgers to order (specifically rare) or are they well done?

                    5 Replies
                    1. re: Ted Richards

                      They seem to encourage patrons to try the burger with a little pinkness, but I'm sure they would do rare if you asked.

                      1. re: KitchenVoodoo

                        You can't order a burger unless it is a cheese burger. The owner believes burgers should come with cheese. They only make an exception if you are allergic to cheese. Which is fine for me I love cheese on my burger.

                        1. re: sandi123

                          Okay, that's a little bit weird, no? Not a problem for me, I love cheese, but I'm sure there's gotta be some that don't. Why force it on people. I mean what's the diff?

                          This reminds me of a time a few years back having the tasting menu at Susur's. One of the courses featured a lamb chop and Mr. Millygirl asked for some fresh ground pepper. Our waiter replied 'Susur feels the lamb is fine as is, and doesn't require pepper". Our table was so put off by this attitude.

                          All this to say, and maybe it's just me, but I feel that some chefs are outta control when it comes to this type of thing.

                          1. re: sandi123

                            That's ridiculous and smacks of Terroni. I can very quickly become allergic to cheese upon entering the place, no problem.

                            1. re: Full tummy

                              Yeah I seem to remember a very militant approach to what we were able to request as an accoutrement at Terroni. We were told something to the effect of "I'm sorry, given that your request is not how the chef intended the dish to be, we don't offer that particular condiment/addition/whatever". Ah, I see. Wait...am I in a Seinfeld episode? Are there hidden cameras??? I'm being punked aren't I?!

                              www.nonsticksteel.com

                      2. Tried this place the other day, it's one of the best burgers i've had in Toronto.

                        Now the part where i mention small things that would only CH would care about:

                        The fries, definitely edible and not bad at all except they were a little bit chewy/tough. Would prefer them a bit crispier outside and fluffy middle.

                        The cheeseburger, pretty much close to perfect. The size is perfect i'm glad they aren't "North American" sized burgers. The meat is clearly super fresh. Didn't taste any seasoning in the meat but thats not a problem.

                        14 Replies
                        1. re: sleepy

                          what kinda prices do they have for say a standard cheeseburger, and do they have anything with bacon?

                          1. re: jmarcroyal

                            $5 for a cheeseburger, $1 extra for bacon or fried onions. My wife had the Priest which is a couple portabello caps stuffed w/ cheese, rolled in panko and fried, and topped w/ a cheeseburger. I had a plain cheeseburger MEDIUM RARE! no toppings because I wanted to taste the meat, and also that's how I'm used to eating them. The owner(?) looked happy when I said that. The burgers are juicy, well seasoned and don't need add'l s&p, and the buns are toasted. The owner's from California which makes sense cuz you can't trust Torontonians to make good burgers (sorry, but it's the truth and deep down, you know this, painful as it is to admit). I pointed out that I'd been to 3 of 4 of the places pictured since 75% of them are in NYC, and the caption for one of them was misspelled. I'm going back cuz despite the name, the burgers are the best in Toronto.

                            Tip: if you're familiar w/ In & Outs menu, including the secret menu, you can get a 4x4 animal style. That's next when I've run a marathon and want to replenish all the calories I used.

                            1. re: GoodGravy

                              Wow did you try the animal style? Did it have the mustard cooked into the meat and sauce? I can't remember where right now but some places think it just means grilled onions. I'm really excited about this place.

                              1. re: abigllama

                                I didn't, but when I spoke w/ the owner(?), he mentioned he worked at In & Out and the burgers were a combo of In & Out (CA) and JG Melon (NY) styles which lead to the question, "Can I get an animal style?" and he said yes. At this point, I had already ordered and wanted to try the burgers unadulterated first.

                                1. re: GoodGravy

                                  Great news thanks for the info GoodGravy! If he worked there then he knows the deal!

                                  1. re: abigllama

                                    OMG!! Mr. Millygirl brought one home this evening and proclaimed it 'the best burger he's had in a long time". Brought him back to his childhood. I had a taste and must agree. Really really good. Juicy and full of flavour. Loved the wonder type bun he uses. It allows the burger to shine. And the fries!! How come nobody's mentioned the fries? Equally fantastic.

                                    1. re: millygirl

                                      I have nothing new to add, I love this place. Easily the best in toronto especially when people talk about goldenstar or other similar places. Its a shame I don't live in the area anymore, but ill be in the area a lot next month so I will be there often!

                                      1. re: szw

                                        I went back last week and had a double double w/ lettuce, tomato and onion on the side. Yup, it's still the best burger I've had in Toronto. I'm trying to see more movies across the street so I can eat there more often.

                              2. re: GoodGravy

                                Uh, where did this come from? Great burgers from my butcher. They hire full time staff making them, and they can't keep up, as they sell them by the case.

                                1. re: GoodGravy

                                  "The owner's from California which makes sense cuz you can't trust Torontonians to make good burgers (sorry, but it's the truth and deep down, you know this, painful as it is to admit)." - GoodGravy

                                  I've read people saying some pretty foolish and ridiculous things there, but this really stands out. You can't *trust* Torontonians with burgers? Sure, every last one of the five-odd million people in the GTA take sadistic pleasure in ruining burgers. Either that, or you're taking your perceived authority on burgers a bit too seriously. One or the other.

                                  1. re: trombasteve

                                    I won't go so far as to say GG is right. But I will say GG is far from wrong.

                                    DT

                                    1. re: Davwud

                                      I am far from serious, but if I can twist someone's internet panties in a bunch, I've accomplished something useless.

                                    2. re: trombasteve

                                      Whatever, people like to confuse being critical with being informed. It says more about them than anything else.

                              3. Easily the worst burger I've ever had. About $12 got me a double/double (two hand-made patties with cheese), gluten free bun, and all the toppings (lettuce, mustard, ketchup, onion, pickle, tomato) with a side of fries.

                                I live a 5-minute drive away. When I got home...

                                Fries were cold, and measured about 1 cup. McDonald's has way better fries. My dog didn't even eat them. In the bin they went.

                                Onto the burger... unwrapped it from its loosely wrapped waxed paper... only to have my hands covered in grease. The bun was a standard white (gluten free) bun, the bottom of which had soaked up grease from the two burger patties... and as such, became a soggy disgusting mess. The burger, therefore, could not even be eaten as one. The meat, though mildly flavourful, fell apart in my hand, as it wasn't packed tightly enough to retain its burger shape. I know there's a philosophy to not 'over-handle' your burger to help retain moisture... however, it should at least have some sense of form. This did not. It ended up taking the shape of a meatball. And not a good one. I pulled the greasy, soggy mess apart... and ate the tomato. And I don't even really like tomatoes. That should say enough. I didn't even bother trying to give the dog what was left of the burger. That much grease would give her the runs. I don't need another mess, in addition to the one that I found when I opened the take-out bag.

                                BIG FAIL for The Burger's Priest. For an excellent diner-style burger in this area of the city, try Square Boy on Danforth. For a classy, flavourful burger meal that is worth the same price as you'd pay at Burger's Priest, try Great Burger Kitchen at Gerrard/Jones. If you want a quick and easy bite... with good fries... go to the McDonald's about 2 blocks away from The Burger's Priest.

                                -----
                                Square Boy
                                875 Danforth Ave, Toronto, ON M4J1L8, CA

                                Great Burger Kitchen
                                1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                4 Replies
                                1. re: cfmcgrath18

                                  Too bad you didn't enjoy your burger. This place is still great for me. Never tried GBK, but I really don't like square boy. Well, I do like square boy for their souvlakis, but their burgers are no good IMO, just too pedestrian.

                                  1. re: cfmcgrath18

                                    Good to know! Don't bother with takeout. It was ok in house, but that's it. Agree with Great Burger Kitchen. Went there last week. Far more impressed with the product and portions.

                                    -----
                                    Great Burger Kitchen
                                    1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                    1. re: cfmcgrath18

                                      Sorry, have to disagree about Square Boy. I was craving for a burger yesterday and ordered a homeburger (100% beef supposedly) there against my better judgment. I should've stuck to my rule of not ordering burgers there. It was the worst burger I've had - tasteless and mushy. It didn't taste like beef at all too.

                                      I'll stick to the chicken and shakes there, and I'll check out GBK when the next burger craving hits.

                                      -----
                                      Square Boy
                                      875 Danforth Ave, Toronto, ON M4J1L8, CA

                                      1. re: cfmcgrath18

                                        Sorry, but Square Boy's burger is the most FAIL burger ever, worse than Johnny's.

                                        -----
                                        Square Boy
                                        875 Danforth Ave, Toronto, ON M4J1L8, CA

                                      2. Technically it's in The Beach, not Leslieville. Coxwell is the dividing line, so The Tulip is in Leslieville. Great Burger Kitchen at Gerrard & Jones is an excellent burger. Ethics come secondary to the quality of the product, if you ask me, for any restaurant. GBK has ethics too. I have not tried TBP, but the religious association doesn't attract me at all.

                                        -----
                                        Great Burger Kitchen
                                        1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                        3 Replies
                                        1. re: BeeRich

                                          I've visited TBP about a half dozen times. However last visit, burger was way to greasy and forgot kechup on my dbl burger. Hoping it was just an off day. Because they are some tasty burgers.

                                          1. re: visualhornet

                                            Just the mention of BP and my mouth waters. It's THE BEST burger we've had in a long, long time. Just my opinion but GBK doesn't even come close. I find their burgers pretty dry and tasteless.

                                            1. re: millygirl

                                              Wow, every burger I've had at GBK has been absolutely incredible. It's why I keep going back there. You might want to give it another try.

                                        2. I assume these burgers are done on a flat top since it was described as "Diner style" and was said to be too greasy??

                                          DT

                                          15 Replies
                                          1. re: Davwud

                                            I just got back from there. It's on a griddle, yes.

                                            I got The Cheeseburger. It's tiny. I give it a 5 out of 10. Great Burger Kitchen floors this place. For all those that think this is a good burger, you really should get out more often.

                                            It really is a sad burger. The bun, the meat, everything. I loved their air conditioning though.

                                            -----
                                            Great Burger Kitchen
                                            1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                            1. re: BeeRich

                                              I've tried them both and prefer BP. My favourite kind of burger is the Shake Shack/In-N-Out style of griddled burger and BP nails it.

                                              1. re: childofthestorm

                                                BeeRich, I've had GBK probably about 3 times now and with each time, enjoyed it less. It's not bad but I much prefer BP. I've found the burger itself to be lacking in taste and what bothers me more, is that twice it's been cold in the middle. Not sure how that happened, but it did. In fact, last time I was there just as I was walking out, I overheard someone else say the exact same thing.

                                                To each his own but I've been reborn by BP.

                                                1. re: millygirl

                                                  Lots of people in Lousiana are reborn due to BP also.

                                                  I was not impressed by the GBK burgers, they were too dry and overcooked. I guess they can be cold since they must be frozen patties. I'll lhave to try the BP burgers. How do they compare with a burger from Globe Bistro?

                                                  fD

                                                  1. re: foodyDudey

                                                    No comparison! Globe and Burger's Priest are in totally different leagues, doing "haute burger" and "fast burger" respectively. Nor to mention the disparity in the size of the birger and its price. GBK I tried twice and was turned off by the gristle in the meat.

                                                    1. re: foodyDudey

                                                      Mine are always perfect. BP was overdone, and absolutely tiny. I had to go to GBK today, and it's over twice as big and more flavour. The BP burger was something I'd expect at some kid's backyard BBQ birthday party.

                                                      BP on left, GBK on right. Fast burgers? There's a drive through not 2 blocks away. I buy food, then I have to eat it. If your time is that valuable, then hire a catering company. I highly doubt these are frozen. It doesn't make sense to freeze then take all that time to thaw out. Also, this is the only outlet they have.

                                                       
                                                      1. re: BeeRich

                                                        The BP burger in the pic looks exactly like an In&Out burger which is what they are intentionally going for. If you go to In&Out, it's understood that unless you're a child or a very small eater you order a double double or two burgers because they are small. That's not where you go to get a huge, thick burger.

                                                        While the burger on the GBK burger looks great, they're doing something different there. It would be like telling people that came to Chicago Pizza Kitchen to check out the New York Style pizza place down the street because you feel it's much better.

                                                        1. re: BeeRich

                                                          According to what I was told at GBK, they do not grind in house but have it done and delivered every morning.

                                                          BTW, both burgers look great and I have room in my life for both.

                                                          DT

                                                          1. re: BeeRich

                                                            Wow...BeeRich, I disagree with your assessment (I find GBK dry and with little flavour, but the poutine is great, and I haven't tried BP), but I applaud your use of visuals.

                                                            1. re: BeeRich

                                                              I haven't tried either yet but from the pics alone I want the BP! It looks just like an in&out burger! Small and perfect with little toppings!

                                                              1. re: JennaBean

                                                                LOL I couldn't stand the thing. Looked like a deflated football. Tiny little thing for >$5.

                                                                1. re: millygirl

                                                                  It's is certainly our thing. My wife and I loved the Priest. Greasy and delicious. We love the in-n-out style burger. We are lucky that this place opened.

                                                              2. re: BeeRich

                                                                I haven't had either. However, that photo makes me want to try the BP burger more. The GBK burger looks way too huge for the bun.

                                                            2. re: millygirl

                                                              If GBK is cold in the middle, (I haven't tried) that indicates pre-cooking.
                                                              The old fashioned place down the street on Gerrard, Collegiate Lunch,
                                                              grinds their own and cooks to order.
                                                              I'd like to compare all three places.

                                                              -----
                                                              Collegiate Lunch
                                                              1024 Gerrard St E, Toronto, ON M4M1Z5, CA

                                                              Great Burger Kitchen
                                                              1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                                              1. re: jayt90

                                                                Wow - I thought the whole point of all these "gourmet" burger joints was that you get a burger made from inhouse ground meat from chemical free cattle, and cooked to order, not some reheated left over.

                                                      2. I thought it was great - I've only had a bite or two of the cheeseburger because I can't resist their 'veggie' burger called The Option (and I'm not vegetarian) - has to be the most delicious and least healthy veg burger ever.

                                                        1. Went today at lunch and loved, loved, loved it. I suspected I would as from the pictures they seemed to be preaching to the choir. No pun intended.

                                                          I love flat top, simple bun and American cheese burgers. To me, those are the standard. The diner (or California) burger as it were.

                                                          So here are my impressions of my double double with chili cheese fries, cookie and drink.

                                                          The burger. As I said, is fantastic. Fresh ground, hand formed and done on a flat top. I make it the same way at home. The cheese slice is perfect on a burger IMHO. The bun is simple which I like. I don't like it to compete with the meat but merely to keep your hands from getting messy. They butter and griddle it for some added flavour and to keep the bottom from getting too grease soaked.
                                                          It was a bit underseasoned but some salt and pepper fixed that. Maybe a bit greasy but I had no problem with it. A little too much is better than dry.

                                                          The chili cheese fries were excellent too. I'd have preferred a larger fry as I don't much care for shoe string but they were fine. Cut on site also. The chili on top was quite tasty and was a perfect match for the cheddar cheese.

                                                          The cookie was also very good. It was a loaded chocolate chip that was chewy but had just a bit of crispness to it as well. I like mine a bit crispier on the outside but this was absolutely fine.

                                                          I prefer fountain drinks which they don't have. It's a small place and not much room for it.

                                                          The price may be a bit on the expensive side however when you factor in it was a half pound of meat with two slices of cheese, Coney fries and canned pop, $15+ doesn't seem all that bad.

                                                          DT

                                                          5 Replies
                                                          1. re: Davwud

                                                            Hand's down best burger I've had in Toronto in a long time, LOVE the american style burger, finally someone is doing it correctly. I really hope this spawns a new wave of Canadian burger spots. Also I think they need a signature burger sauce and shakes!! Branding is questionable.

                                                            1. re: Bobby Wham

                                                              Tried "The Priest" and really liked it. Burger was a good size, flavors worked well together.

                                                              My friend felt it was the best burger in the city. I disagree to an extent.

                                                              Personally, like coffee or wine, depending on the area/region/cafe, each establishment has it's own characteristics, depending on what kind of burger you yearn for, the great thing about living in the city is that we have plenty of options!

                                                            2. re: Davwud

                                                              Davwud, I just have to say I love the way you roll - a double double and chili cheese fries, and a cookie to boot! I might just have to overcome years of conditioning and go in there and order the same in homage :)

                                                              1. re: julesrules

                                                                It's called a "What's Right Combo."

                                                                DT

                                                                1. re: Davwud

                                                                  I had a What's Right Combo tonight and it was excellent. Burgery was jucy and delish, and most of all tasted so fresh. Chili cheese fries were awesome and will certainly become a comfort food standby for me. Cookie was also excellent.

                                                                  Burger's Priest was a great experience and looking forward to heading back. The guy who I assume was one of the owners explained the menu and showed the meat and explained the flat top grill, etc. Everyone there was very cool and went out of their way to explain and answer questions. What's Right is great but the double was a bit much for me with all the extras. Would probably tone it down to a single patty next time. Easily the best quick serve burger I've had in this city.

                                                            3. I tried it a few days ago. My verdict FWIW - best burger I have had in T.O., but yet to try Burger Shoppe or Great Burger Kitchen.

                                                              I found it a little greasy, but greasy equals flavour in the burger world. It was cooked beautifully, very moist, and I thought the bun did a good job of staying out of the way. I felt it was a bit small - ordering two ups the cost significantly, but I have a small appetite, and the fact that I wanted more was a good sign.

                                                              The fries (more like frites) did not fare well on the two minute drive home before I ate them. They were very thin and soggy, with no crispiness left at all. Flavour was good, but I feel they would benefit either from a slightly thicker cut, or a longer fry time.

                                                              Drink supply was meagre, nothing of interest for me there. A few boutique old-tyme pops would up the ante a bit, I think. I wouldn't complain a bit if they starting carrying Boylan's Birch Beer :)

                                                              I expect I will go back, but not before I check out the above two places.

                                                              -----
                                                              Burger Shoppe
                                                              688 Queen St E, Toronto, ON M4M1G9, CA

                                                              Great Burger Kitchen
                                                              1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                                              1 Reply
                                                              1. re: SNACKeR

                                                                I've been to both BP and GBK and they're two different animals IMHO. BP was flavourful and juicy and lovely but too small for my appetite. I had the chilli cheese fries too and thought they were too greasy, but then again, that's the point of them. They were insanely busy, and it's very cramped inside - even though there are stools I wouldn't want to eat there. I got bumped about constantly while waiting in line. I think I'll stick to GBK - more variety on the menu, yummy onion rings, and closer to home. But BP is good if you aren't that hungry.

                                                              2. Went to burger bar yesterday for lunch, i wasn't that hungry so i just ordered a single cheeseburger.

                                                                I was happy to see them using a flat top to cook the burgers on, doing so added an extra 'crust' on the burgers that you could never get using a grill.

                                                                Toppings were basic but fresh and tasty. the super soft 'grocery' store bun did a good job of soaking up the grease.... er i mean 'juice' from the burger. However they claim to cook the burgers to medium, mine and my friends were both cooked past that, yet they were both still juicy and moist.

                                                                would like to see them offer a 'west-coast' burger sauce, but maybe in the future...
                                                                fries were also very good, however also super greasy... suggest eating them with a fork.

                                                                Here are some pics.
                                                                http://www.flickr.com/photos/lricharz...
                                                                http://www.flickr.com/photos/lricharz...
                                                                http://www.flickr.com/photos/lricharz...

                                                                28 Replies
                                                                1. re: flying101

                                                                  First pics I've seen of it, doesn't look so spectacular to me. Burger looks fine I guess but those fries look terrible. Are they frozen? Wheres the skin?

                                                                  1. re: duckdown

                                                                    I doubt the fries are frozen, there was a box of fresh potatoes next to the cash. But they do peel them as these fries where skinless...

                                                                    they are twice fried (blanched, then crisped) however i think their frying oil wasn't super hot as the fries were crispy... but absorbed a lot of the oil making them to greasy

                                                                    1. re: duckdown

                                                                      First of all Duck, that's kinda the point. This is burger 101. Not burger 306. This is your basic diner/American/California style burger.

                                                                      Secondly, if you look at the picture below, you'll notice it's juicy, not dense (=tender) and has a good crumb (for lack of a better word).
                                                                      That was my double cheese burger.
                                                                      http://xrl.in/69tu

                                                                      The fries are cut in house. The meat is also ground on site as well.

                                                                      DT

                                                                      1. re: duckdown

                                                                        The fries are the same as In & Out's version. Saw them made fresh with what I assumed was a peeled potato in front of my eyes!

                                                                      2. re: flying101

                                                                        Just to be clear -- you're talking about Burger Bar, not Burger's Priest, right?

                                                                        1. re: TorontoJo

                                                                          Oh I missed that, I thought that was Burger Priest

                                                                          1. re: duckdown

                                                                            Actually, I was addressing flying101 -- I just wanted to be sure which place he was talking about! I wasn't sure why he's reviewing burger bar on this thread.

                                                                            1. re: TorontoJo

                                                                              My mistake my pictures are BURGER PRIEST... not burgers bar... my error/typo... however chowhound doesn't offer an edit option on the post.

                                                                              1. re: flying101

                                                                                Edit options are available, but just for a few hours after you make the post. Not sure the exact number of hours - 2 or 3?

                                                                                1. re: Full tummy

                                                                                  I'd say edit within 1 hour. No guarantee after that.

                                                                                2. re: flying101

                                                                                  Can anyone address the fries in the picture.. They don't look great.. Are they fresh cut? Usually those skinless looking ones indicate commercial source

                                                                                  1. re: duckdown

                                                                                    I replied to your post earlier
                                                                                    "I doubt the fries are frozen, there was a box of fresh potatoes next to the cash. But they do peel them as these fries where skinless...

                                                                                    they are twice fried (blanched, then crisped) however i think their frying oil wasn't super hot as the fries were crispy... but absorbed a lot of the oil making them to greasy"

                                                                                    1. re: flying101

                                                                                      Ah oops, somehow missed that. Thanks for clarifying!

                                                                                      1. re: duckdown

                                                                                        I replied above as well.

                                                                                        They are cut in house. The meat is ground on site too.

                                                                                        DT

                                                                                        1. re: Davwud

                                                                                          The heck, somehow your reply was minimized too, as if I had read it already (but hadn't)... Thanks Davwud

                                                                                          I wasn't actually questioning the burger, it looked fine, the fries looked mediocre though.. Seems that most people agree

                                                                                          I would really like to try a bacon cheeseburger from here, but I don't see myself ever being in the area unfortunately :(

                                                                                          cheers

                                                                                          1. re: duckdown

                                                                                            I had the chili cheese fries. They were excellent but the fries themselves were not a factor. They provided some potato flavour and some crunch.

                                                                                            No grease at the bottom of the plate though.

                                                                                            DT

                                                                                    2. re: duckdown

                                                                                      They're fresh cut and done in house. But, mine were awful -- greasy, non-crispy. Order another burger and forgo the fries.

                                                                                      Fantastic burger!

                                                                                      1. re: Atahualpa

                                                                                        The fries are good now. They where stuck using a potato (not sure which one) that had too much water content. They have Yukon Gold's now and they're crisp and they taste great.

                                                                                        1. re: Notorious P.I.G.

                                                                                          I had the Fries Saturday. They were limp and soggy and greasy. They were really busy and I wondered if they were undercooking them as a result of trying to keep up.

                                                                                          1. re: Atahualpa

                                                                                            Oh dang! They definitely switched over mid week, so no excuse for soggy fries this time. Could be them trying to keep up with the crowd though too.

                                                                                            1. re: Notorious P.I.G.

                                                                                              It's OK: just have another burger. The fries cost too much vis-a-vis the burger anyways. If you want an order of chips, go up to British Style Fish&Chips (I know, a whole different style -- but, they are consistently good).

                                                                                              -----
                                                                                              British Style
                                                                                              73 Coxwell Ave, Toronto, ON M4L3B1, CA

                                                                                              1. re: Atahualpa

                                                                                                Interesting, I will have to check British Style out.

                                                                                                -----
                                                                                                British Style
                                                                                                73 Coxwell Ave, Toronto, ON M4L3B1, CA

                                                                                                1. re: Atahualpa

                                                                                                  I tried them. Once. Won't go back. B&B on Queen thumps them.

                                                                              2. re: flying101

                                                                                Went again today (i know second time in like 4 days, but I was in the area with friends and it was open today)..

                                                                                This time I went for the double double...
                                                                                Took some more pics... also a video, but I don't think i will upload it, I asked one staff member if I could film the grilling/prep station, and he said it was cool, but another guy seemed to disprove (even tho I just shot the grill and you can't see anyone in the video, I will not upload it out of respect)

                                                                                Here are the pics from today:
                                                                                Prep Station: http://www.flickr.com/photos/lricharz...
                                                                                Griddle: http://www.flickr.com/photos/lricharz...

                                                                                The Option:
                                                                                http://www.flickr.com/photos/lricharz... its two mushroom caps, filled with cheese, breaded then deep fried

                                                                                Double Double:
                                                                                http://www.flickr.com/photos/lricharz...
                                                                                http://www.flickr.com/photos/lricharz...
                                                                                http://www.flickr.com/photos/lricharz...
                                                                                As you can see in the last shot, the burger is cooked to medium well

                                                                                The fries are now switched over to Yukon gold as another poster mentions... however this still hasn't changed much grease wise... the fries might be more crispy then before, they still absorb to much oil (as i mentioned before they must not monitor the oil eat often enough) Still tasty, just eat with them with a fork.

                                                                                -----
                                                                                Double Double
                                                                                1733 Eglinton Ave W, Toronto, ON M6E2H4, CA

                                                                                1. re: flying101

                                                                                  Maybe they need to send the fries to a nunnery. I found the extra grease held on to salt well. Has anyone tried the Animal style there?

                                                                                  1. re: flying101

                                                                                    Looks closer to well done to me.. thanx for the pics though!

                                                                                    how come theres never any bacon on the burgers? do they even offer bacon there?

                                                                                    1. re: duckdown

                                                                                      You can get it with bacon, no problem.

                                                                                2. Biked by today, piqued my curiosity. Is there a g.f. bun option as another poster mentioned?

                                                                                  Big fan of in & out/shake shack, so having a local approximation would be nice. Although it's not the only style of burger I like, I can enjoy a Golden Star, an Allen's, a Bymark, a Minetta Tavern, gimme gimme gimme.

                                                                                  -----
                                                                                  Bymark
                                                                                  66 Wellington St. W, Toronto, ON M5K 1J3, CA

                                                                                  4 Replies
                                                                                  1. re: aser

                                                                                    Loved Burgers Priest too. Had the double double and I have to say....it was exactly like In-N-Out.
                                                                                    Thrilled to have discovered this gem of a restaurant.

                                                                                    1. re: aser

                                                                                      They do offer gluten free buns. I didn't notice the packaging... but they looked like Aidan's Gluten Free buns. http://aidansglutenfree.com

                                                                                      During my visit another customer in line did order one, and I believe they toast the bun on a different part of the grill to be on the safe side.

                                                                                      1. re: flying101

                                                                                        We've found the fries to be hit and miss. Having said that, even when they are a miss they're still better then many other places.

                                                                                        1. re: flying101

                                                                                          cool, thanks for the info, my gf will appreciate that.

                                                                                      2. Add me as a fan. Went tonight and devoured a triple burger (I added an extra patty to the double double). Goddamn it was delicious.

                                                                                        Pretty good house-made chocolate chip cookie too!

                                                                                        Can't wait to go back. Thanks so much to all for this great find.

                                                                                        (btw, cash only for those interested like myself - who never seem to carry any.....)

                                                                                        2 Replies
                                                                                        1. re: magic

                                                                                          I had to go searching for an ATM one night.

                                                                                          1. re: haggisdragon

                                                                                            Yeah, that's why I like mentioning it....

                                                                                        2. I keep hearing about the size of the burger. Is it a slider? A lot of times in the states they serve sliders 3 to an order. My wife and I passed by the place recently and it smelled heavenly, unfortunately for me we were on our way to meet friends for dinner downtown =(. I'll definitely go sometime this week and give them a try. BTW can someone explain what people are refering to when they say "done animal style"?

                                                                                          51 Replies
                                                                                          1. re: scarberian

                                                                                            No, the patties are 1/4 lb. each. They basically recommend you order a double.

                                                                                            DT

                                                                                            1. re: scarberian

                                                                                              "Animal style" means when the burger has been squished flat against the grill, mustard is applied to the top side, and then when it gets flipped, it cooks in the mustard. Throw on some grilled onions and voila, animal style. If you love mustard, it's really good.

                                                                                              1. re: childofthestorm

                                                                                                Given how these guys will fill orders using In-N-Out lingo, any chance the guys in California are going to sue Burger's Priest, like they did to this place in Utah a few years ago:

                                                                                                http://www.ksl.com/?sid=1367903&n...

                                                                                                http://ethisphere.com/in-n-out-burger...

                                                                                                I doubt BP is the only clone out there, but In-N-Out had an incentive to kill these guys off, as they expanded into Utah soon after....

                                                                                                1. re: TexSquared

                                                                                                  I doubt that BP will be on In-n-Out's radar, but who knows?

                                                                                                  1. re: TexSquared

                                                                                                    Personally I thought their burgers are closer to shake shack's than In-n-out's.

                                                                                                    1. re: szw

                                                                                                      I was so excited to try this place until I read your comment. Shake Shack are easily the worst burgers (and fries), and over hyped fast-food experience of my life. I went there during my last visit to NYC and after so many recommendations, I was so disappointed with the soggy greasy tasteless mess. I guess they are doing something right with line-ups out the door, but I definitely wouldn't go back. I am sad to hear that there are similarities.

                                                                                                      1. re: nspace

                                                                                                        Perhaps a flat top burger isn't your thing.

                                                                                                        DT

                                                                                                  2. re: childofthestorm

                                                                                                    The owner mentioned to me that they are going to come out with their own secret menu and terminology to be launched through their facebook fan page.

                                                                                                    The equivalent of 'animal style' was going to be something like 'George-style'. I admit to having not quite caught the first term there and it maybe something similar (sounded like the French-Cdn. pronunciation of George to me though). Sorry I didn't clarify at the time.

                                                                                                    1. re: Atahualpa

                                                                                                      Any link for the fan page? A facebook search just led me to the lame website.

                                                                                                          1. re: abigllama

                                                                                                            We picked up BP again last night. Really enjoyed but they still seem to having problems with the fries. They're not as good as the first week. Don't know why that is, but it is. And for certain, they don't travel well. We live mere minutes away and they are soggy by the time we get home. Someone earlier mentioned they are addressing the problem and it should be fixed now but in fact, I feel they have gotten worse.
                                                                                                            Don't get me wrong, I still enjoyed my meal and will def return.

                                                                                                            1. re: millygirl

                                                                                                              It's the Burger's Priest, not the Fries Friar. Skip the fries and get another burger.

                                                                                                              1. re: GoodGravy

                                                                                                                Not possible. That would be like fish without the chips or spaghetti without the meatballs. Need I say more?

                                                                                                                1. re: millygirl

                                                                                                                  I like fried fish with onion rings or nothing. I like meatballs and spaghetti, but not particularly together.

                                                                                                                  All joking aside, their fries are so bad and their burger sooo good.

                                                                                                                  1. re: Atahualpa

                                                                                                                    I actually liked their fries (I was there during Saturday lunch). I liked them to the point where I put a few in my burger. They weren't soggy and were seasoned well. Mmmm... as others have mentioned BP is the best burger in T.O. imho. My daughter, who is more of a hot dog fan, actually ate her entire cheeseburger and fries. We will definitely return.

                                                                                                                  2. re: millygirl

                                                                                                                    I'm with you, and, while I haven't tried Burger's Priest yet, I'm just not likely to go until there are fries worth ordering.

                                                                                                                    1. re: Full tummy

                                                                                                                      Oh one other comment I need to make. I can't believe I forgot to mention it earlier because last night it was very irritating....

                                                                                                                      When we unpacked everything we saw that the 4 cookies were pretty much melted in to one gooey mess. Note to staff: You should package the very excellent chocolate chip cookies separately to avoid this from happening.

                                                                                                                      It was not a pretty sight. The cookies, or the 4 of us trying to separate them evenly. LOL

                                                                                                                2. re: millygirl

                                                                                                                  I ate my fries along with my meal at the counter on the side and they were great. Remember thinking at the time they wouldn't travel well. If it's not too busy park in the corner next to the drink fridge and have at it there.

                                                                                                                  1. re: abigllama

                                                                                                                    We've never been when it's not busy. I don't think the space is designed to eat in and besides that, I much prefer to eat my BP at home. If I was looking to eat out, I would go to a proper restaurant. Hence, Take Out.

                                                                                                                    1. re: millygirl

                                                                                                                      Having peeked through the window, I agree I wouldn't stay there to eat. Very tiny!

                                                                                                                      1. re: millygirl

                                                                                                                        Personally, I'd never eat fries that were taken out from anywhere. They won't make it 5 minutes no matter where they are taken out from. They really should be eaten right away.

                                                                                                                        I've only been to BP once. Lucked out and got seats. I thought the fries were decent enough. Were they the best? No. Were they serviceable and worth the fat? Sure. Though I’ve certainly had fries I’ve liked more, I had no issues with them.

                                                                                                                        I agree that a burger often, if not always demands a nice french fried potato. That I very much agree with. Their fries, to me at least, were fine. A solid 7/10 lets say. But that's just me. But yes, taking fries out...... I just can't do that no matter where they’re from. It's a suicide mission and (to me at least) is just not how fries are meant to be eaten.

                                                                                                                        1. re: magic

                                                                                                                          Agreed, Fries are like hyperactive three-year olds. They don't travel well.

                                                                                                                          1. re: jamesm

                                                                                                                            I finally had BP and I absolutely loved it. It was pretty damn expensive, I mean, a hungry man isnt going to be satisfied by spending less then $10. I ordered the Double Double combo and damn, that burger was delicious. So juicy, so tender and flavorful. I just got it with a little bit of ketchup and it was perfect.

                                                                                                                            The fries I thought were pretty good, but my problem was that they were under-salted. With a little more salt, they would have been perfect, but they were still good. And I gotta say, they do travel well, I ate them on the drive home!

                                                                                                                            I was going to bring the burger inside to eat but I just ate it in the car. It was pretty good but I could have slammed back another double-double too, and that would have brought the price to over $20...

                                                                                                                            Good burger, a little too expensive for a quick-fix fast food meal, but hey, if its Payday and you feel like treating yourself, I think its worth it!

                                                                                                                            If only there was a good Burrito place in the East end too, and I dont count Chipotle because its a bitch to park there and they close way too early...

                                                                                                                            *one note, I got to BP at like 10:40 and the place closed at 10:30, but the guy still made up the burger and everything for me. Good stuff!

                                                                                                                            1. re: jmarcroyal

                                                                                                                              My first reaction was that it was expensive too but when I factored in the fact that I had a half pound of meat, chili cheese fries, a chocolate chip cookie and a can of pop at $15+ I thought it was pretty fair. I'll also pay a bit more for something better.

                                                                                                                              DT

                                                                                                                              1. re: Davwud

                                                                                                                                The worst thing about bp is that they already raised price on a single burger was 4.99 now 5.30. It's just too good. Damn you bp

                                                                                                                                1. re: visualhornet

                                                                                                                                  That and the fact that their burger disappears too quickly! You take one bite and you gotta take another and another and then... poof nothing left but good old grease and fries. BTW when I last ate there I found their fries seasoned just right, but that's my opinion. I would like for them to give a bit more of their fries as now I am becoming addicted to them.

                                                                                                                                  1. re: scarberian

                                                                                                                                    I thought the amount of fries he gave was pretty good, probably closer to a Super-Sized fries at McD's. I was wondering if it was because I was basically the last customer of the night, but that bag of fries never seemed to end!

                                                                                                                                    It would be kinda nice imho if they had a house seasoning for their fries, some blend of flavor and salt, like maybe a cajun dusted fry or a bbq flavor...

                                                                                                                                    Ofcourse that would be an option, but they could call it the Holy Dust or something. Dont get me wrong, fries with just a bit of Salt is nice, but when you include a little bit of flavor in there, it just makes them that much better.

                                                                                                                                    Oh, and this place needs a killer milkshake I think, they would sell like crazy in that area!

                                                                                                                                  2. re: visualhornet

                                                                                                                                    What a ripoff.

                                                                                                                                    Five Guys in Southfield, MI charges $3.59 for a little hamburger (1 patty), $4.09 for a little cheeseburger.... I still have the menu from my trip there last week! What do they charge for a double cheeseburger? (at Five Guys it's $5.29).

                                                                                                                                    We always get screwed due to a lack of competition.

                                                                                                                                    1. re: haggisdragon

                                                                                                                                      Southfield is a suburb of Detroit.

                                                                                                                                      I just wanted to point out that (once again) with lack of competition we get ripped off on everything.

                                                                                                                                      1. re: TexSquared

                                                                                                                                        Burger's Priest grinds their own beef several times a day. Five Guys, which I enjoy, does not grind their own beef and also operates from an economy of scale which a one-man boutique operation like BP does not have the luxury of.

                                                                                                                                        So for me, this is a bad comparison.

                                                                                                                                      2. re: TexSquared

                                                                                                                                        five guys double cheeseburger is 4 ounces total. The BP double cheeseburger is 8 ounces.

                                                                                                                                        1. re: elibal

                                                                                                                                          That doesn't sound right. According to the nutritional info on their website, their regular burger is 265 g/9.3 oz. I don't think 7 of those oz. is bun and condiments. I wasn't overwhelmed when I tried 5 Guys, but I would've noticed if the patty was only 2 oz.

                                                                                                                                  3. re: jmarcroyal

                                                                                                                                    @jmarcroyal:

                                                                                                                                    You don't like Chino Locos?

                                                                                                                                    -----
                                                                                                                                    Chino Locos
                                                                                                                                    459 Church St, Toronto, ON M4Y, CA

                                                                                                                                    1. re: SNACKeR

                                                                                                                                      I dont know of this Chino Locos, do explain...

                                                                                                                                      -----
                                                                                                                                      Chino Locos
                                                                                                                                      459 Church St, Toronto, ON M4Y, CA

                                                                                                                                      1. re: jmarcroyal

                                                                                                                                        OT but yes you have a steallar burrito place in the east end with Chino Locos. There's plenty of explanation on this board, do a search.

                                                                                                                                        1. re: abigllama

                                                                                                                                          that place sounds pretty good based on opinions on this site, Ill have to try it out. I was hoping that there was a Burrito place east of say the DVP...

                                                                                                                                          1. re: jmarcroyal

                                                                                                                                            The original location is at Queen and Greenwood.

                                                                                                                  2. re: Atahualpa

                                                                                                                    So any updates on a secret menu/special terminology?

                                                                                                                    Anyone? Anyone?

                                                                                                                    1. re: magic

                                                                                                                      I was there a month ago and Shant showed me a secret burger he was working on. He was also working on a secret sauce.

                                                                                                                      DT

                                                                                                                      1. re: Davwud

                                                                                                                        I look forward to hearing more about it! Thank you for the update.

                                                                                                                        1. re: magic

                                                                                                                          so whats the burger hes working on??

                                                                                                                          dont tease!

                                                                                                                          1. re: jmarcroyal

                                                                                                                            Who me?! I don't know!

                                                                                                                            Davwud might know....

                                                                                                                            1. re: magic

                                                                                                                              I've been told that they are basically working on something along the lines of two all beef patties, special sauce, lettuce and cheese. I'm not sure what they are going to be calling it though.

                                                                                                                              1. re: jamesm

                                                                                                                                I propose he call it "The Big Monk".

                                                                                                                                  1. re: frito

                                                                                                                                    Is actually that what it is called?

                                                                                                                                  2. re: jamesm

                                                                                                                                    That was the one he showed me a picture of.

                                                                                                                                    He said he's working on more but didn't elaborate.

                                                                                                                                    DT

                                                                                                                          2. re: magic

                                                                                                                            i went this saturday with a few friends and they had the "secret" high priest available ... it was essentially a big mac as jamesm described it above. lots of other people were ordering it alone or in combos

                                                                                                                            unfortunately, none of us tried it since it was our first time there .... but we were very very satisfied and happy with the double double and priest burgers! most of us thought it was the best burger we've had in toronto too! the chili cheese fries were a little disappointing, but that's fine... either way, still a little pricey ..... but in line with the burger prices we've seen lately in Toronto ... reminded me of the Five Guys burger i had in downtown Philly (which was considerably cheaper)

                                                                                                                            1. re: msprnt

                                                                                                                              Cool, thx for the report....!

                                                                                                                      1. re: ekim256

                                                                                                                        Too bad that it is for a DOUBLE DOUBLE burger... Seems like it might be a bit of an overkill for me! I will probably get one anyway though :)

                                                                                                                        1. re: ylsf

                                                                                                                          That's actually their standard burger, the patties are very small. I get the single when I want a snack, and the double double when it's a meal.

                                                                                                                        2. re: ekim256

                                                                                                                          Thanks for this info, I got the webpiggy deal.

                                                                                                                          Very happy with the discounted coupons so thanks for the heads up, but… I'm curious, have Burger's Priest's prices been raised recently?

                                                                                                                          The deal that webpiggy provided listed the Double Double combo's regular value at $13.55, which seems a little high to me. The BP takeout menu I have at home lists the combo as $10.99. So with HST, the total value for this combo should be something like $12.42. So where does $13.55 come from?

                                                                                                                          Unless I am missing something, could someone help me out with this question?

                                                                                                                          1. re: magic

                                                                                                                            Maybe the price has gone up. I was there this week, had a double double combo and it came to over $13.

                                                                                                                            And by the way, it was great. Juicy and delicious. Probably the best burger I've had in Toronto (other than my own). I prefer loosely packed meat and simple toppings. The only knock is that the structural integrity of the burger is weak. But certainly not a deal killer for me.

                                                                                                                            Michael Smith (chef at home) was there at the same time as me.

                                                                                                                            1. re: grandgourmand

                                                                                                                              Loss structural integrity is not a knock to me. It's a compliment. I love a messy burger.

                                                                                                                              DT

                                                                                                                                1. re: millygirl

                                                                                                                                  Scooping up the fallen beef with gooey cheese on it after is one of the delish benefits of the BP experience!

                                                                                                                                    1. re: magic

                                                                                                                                      i guess it's got its charm that way, but i like my burger to stay intact so that each bite has the bun, tomato, lettuce, cheese, sauce, patty all working together.

                                                                                                                                      like i said, not a deal breaker, and overall i was very happy with this burger. waaaaaaay better than the dried out, dense burger from great burger kitchen or most other haute burger places.

                                                                                                                                      oh and i thought the fries were pretty good too.

                                                                                                                              1. re: grandgourmand

                                                                                                                                It must have gone up by a dollar.

                                                                                                                                It occurred to me after posting my question that I should do the math for a $1 increase. It checks out. HST on $11.99 is $13.55. The price must have gone up on that combo since I was there last month.

                                                                                                                                Worth it.

                                                                                                                                1. re: magic

                                                                                                                                  they should make a special super burger, like a 10oz pattie with cheese and some special bacon and sauteed mushrooms a special big bun!

                                                                                                                                  Im sure it would cost a ton, but damn that would be good!

                                                                                                                                  1. re: jmarcroyal

                                                                                                                                    I don't know if they'll have the room on the flat top for the bacon (the mushrooms could be cooked ahead of time), although on a slow night maybe (not that their burger needs anything else but the cheese). However that would be a killer burger and I too would partake in such a feast. My arteries on the other hand may protest.

                                                                                                                                    As for price yeah I also noticed the increase, but hell it's the best burger in T.O. =9.

                                                                                                                                    1. re: scarberian

                                                                                                                                      you'd just have to try that burger, or maybe they could make a Super Double-Double, with two 6oz cheese burgers with both bacon strips and peameal bacon, sauteed mushrooms(I just love em on burgers, but one could sub sauteed onions), and im not sure what else but Id like them to make a Man V Food-worthy item!

                                                                                                                                      lol, i think im just hungry, im gonna go now

                                                                                                                                      1. re: scarberian

                                                                                                                                        Bacon can be done in the deep fryer. It's really good that way anyway.

                                                                                                                                        DT

                                                                                                                                        1. re: Davwud

                                                                                                                                          I think my arteries just exploded... If you're going to go deep fryer then let's batter the bacon! Just like what was shown on "The Best Thing I Ever Ate". Or they could make a bacon patty which is several strips of bacon boiled and then piled together and deep fried.... =9. Why not wrap the back bacon with strips of bacon, deep fry it and put that between the burgers.

                                                                                                                                          1. re: scarberian

                                                                                                                                            maybe toss the option on instead of sauteed mushrooms lol...

                                                                                                                                            1. re: jmarcroyal

                                                                                                                                              That would make it triple D worthy! :)

                                                                                                                                              1. re: abigllama

                                                                                                                                                A burger w/ cheese, mushrooms, fried onions and ham (peameal bacon) sounds like a soul burger. I used to like soul burgers, but my arteries don't like them so much anymore. But yeah, adding the option to a double cheeseburger sounds like just the thing for young stomachs and clear arteries.

                                                                                                                                                1. re: GoodGravy

                                                                                                                                                  hmm...you're giving me all sorts of ideas...I might just do that. I did the Quad C at Dangerous Dans last week, might as well go all out again :P

                                                                                                                                                  -----
                                                                                                                                                  Dangerous Dan's
                                                                                                                                                  714 Queen St E, Toronto, ON M4M1H2, CA

                                                                                                                                                  1. re: ekim256

                                                                                                                                                    Finally got a burger here that was really rare. Usually I ask for rare and its kind of medium. I never complained but this time the guy asked me if I wanted it true rare, which of course I did, and it was great.

                                                                                                                            2. Enough already!!! I'm up to my eyeballs with work deadlines and all I can think of are these frickin' burgers. You guys are killing me. Ease up on the accolades.

                                                                                                                              Must. Have. Burgers. Now.

                                                                                                                              Sigh.

                                                                                                                              1. So after reading all these posts, and after weeks of fantasizing about this burger, we went there the other evening. Arriving at about 10:05 (closing time is 10:30), we were stunningly disappointed to hear..."sorry, we just sold our last burger 2 minutes ago". I all but fell down on their floor in tears. We were starving and our cravings had been dashed but they told us that they only grind as much as they need and I guess that nailing the right quantity is an imperfect science. That said, they made one misstep - at first they offered us a veggie burger instead, which we would have tried at that point, but then the other guy said that they had turned off their fryer. So no veggie burger, no fries, nothing. I get that they ran out of meat but if you're open for another half-hour, and you've got other food on the menu, don't turn off the fryers - that's just an early closing and that's wrong.

                                                                                                                                Our hearts set on burgers, we drove along Queen - Pop Burger was closed and we ended up at Craft Burger at Yonge and Bloor. I did a separate post on the Craft Burger thread but bottom line, it wasn't out of the ballpark but we had a pretty tasty cheeseburger. Though frankly, they had us at..."yes, we're still open".

                                                                                                                                15 Replies
                                                                                                                                1. re: peppermint pate

                                                                                                                                  Wow, when you're pitched as a "destination" restaurant with the best in town, people are going to travel from far away to try your stuff. I'd be extremely pissed off if I came in all the way from Durham Region, walked in the door 25 minutes before closing, and got shut out like that. And I'd probably vow never to return (and like you did, tell everybody I know...)

                                                                                                                                  If they can't offer service to customers who walk in 25 minutes before their advertised 10:30PM closing, they should be advertising a 10PM closing.

                                                                                                                                  1. re: TexSquared

                                                                                                                                    I think that's a bit harsh. While I know that it is anything but ideal to run out of product, it happens when the product is fresh. The challenge here is that their product offering is so small once the main item is gone, they are toast. There is nothing they can do to really do to remedy that in a meaningful way 25 mins before closing.

                                                                                                                                    Maybe they just need a disclaimer on the site which explains this possibility from happening.... again not an idea solution but better than nothing.

                                                                                                                                    1. re: TexSquared

                                                                                                                                      Well, yes we had crossed down and yes, we were disappointed BUT I could have forgiven them if it had just been the burgers. They're a small operation, they make stuff fresh and they have probably been overwhelmed with demand. This happens at other places like Black Camel (who now posts on twitter when they have to close early) and I can forgive them that. What wasn't cool, however, was their decision to shut down the rest of the kitchen early - as much as I was craving a burger, I would have absolutely tried their veggie burger instead. If you're going to be sold out of your prime attraction, at least have the rest of the menu on stand-by to try and salve the ensuing pangs of hunger and disappointment.

                                                                                                                                      1. re: peppermint pate

                                                                                                                                        That's fair. And yes a twitter feed update is an instance such as this would be helpful for all I'm sure.

                                                                                                                                        1. re: JennaBean

                                                                                                                                          A twitter update wouldn't help if you don't follow them or don't have twitter set to send updates to your phone. Besides, they've been made into a destination by CH, et al. I don't think they set out to be a destination, just a place making good burgers. And while it sucks that they were closing up 25 mins. before their stated time, I've walked into plenty of places that did the same thing when things got slow and it was nearing closing time. Who here hasn't wanted to leave the office a little early when things slowed down?

                                                                                                                                          1. re: GoodGravy

                                                                                                                                            Thank you. JB seems to be saying, if a customer gets shut out because he/she isn't a Twitter (or Facebook, or whatever mobile app-du-jour) addict and missed the alert it's their fault... that's wrong. What IS wrong is advertising a 10:30 closing and turning away a customer at 10:05.

                                                                                                                                        2. re: peppermint pate

                                                                                                                                          My point exactly. They still had other items to serve, to shut down the whole kitchen and deny a starving customer (who came in with 25 minutes to spare) a meal, was just wrong.

                                                                                                                                          To answer JB, that's why I said they should advertise an earlier closing time of 10PM. That way if someone shows up at 10:05 (5 minutes LATE rather than 25 minutes EARLY), they can leave the door open and serve him/her if they have food left, or they can lock the door if they don't, and they'd be right to do so since they're honoring their hours of operation. Advertising 10:30 and shutting down at 10:05 is inexcusable.

                                                                                                                                          Thank you PP for bringing this up, so I know never to try to show up there late. I better be there no later than 8PM to make sure I get served if I am travelling in from Durham. That or go the easy route and strike them off my list of places to go since they can't be trusted.

                                                                                                                                          1. re: TexSquared

                                                                                                                                            Man, same thing happened to me on Friday night, I got there at around 10pm, they sold out. I was kinda mad because I had the BP craving in full effect but its a high quality place with fresh ingredients, and now its becoming a destination spot, I cant really blame them for selling out.

                                                                                                                                            Anyway, people gotta stop bitching. Its a burger place, famous for its burger. Its not a fry place, a vegan place, a cookie store, its a burger joint. When the burger sells out, its time to close down shop, thats just the way she goes. I didnt even think to order anything else, I mean, I came for a great burger, im not gonna spend my money on a side or something I wasnt planning on getting.

                                                                                                                                            My first thing I did was decide where the second best option was. For me, It was over at Real McCoy(Markham/Brimorton). I grabbed my goto Steak on a Kaiser(imho, the absolute best in the city) and some delicious fries and gravy(maybe best fries & gravy in the city) and it was so damn good.

                                                                                                                                            The point is, always have a backup plan.

                                                                                                                                            That and instead of thinking negatively about BP because they closed down everything, just think that this place is so good that it just sold out, and plan on going earlier next time.

                                                                                                                                            also, dont forget this place has only been open for almost 4 months. They are getting crazy popular now, thanks in part to this site spreading the word. As thefranchise.place gets more and more popular, their supply needs keep changing, so no doubt BP¨is still working things out...

                                                                                                                                          2. re: peppermint pate

                                                                                                                                            That's too bad, they could've turned on the deep fryer again. It takes like 5 mins to heat up, they were probably just lazy.

                                                                                                                                            Or unless they drained the oil already and was scrubbing down.

                                                                                                                                          1. re: Herb

                                                                                                                                            Um, it's entirely possible I may have morphed Pop Bistro and Burger Shoppe together - my hungry tummy was starving my brain...so let's go with Burger Shoppe, the place next door to Dark Horse on Queen, near Broadview. I think?

                                                                                                                                            And TexSquared, agree that I would have been extra pissed if I had driven from out of town and it's your call as to how you receive this info but for the record, I wasn't trying to trash Burger's Priest. I was disappointed but I will forgive anyone just about any single mistake, and I will forgive a small, fresh from scratch restaurant for being out of their main attraction near closing time, especially when they've just opened and are trying to gauge the volume of clientele (and re: Black Camel, I'm not a Twitter user either but it's a great option for people that do). Closing off the rest of the menu early wasn't cool, as I've said. But I personally will give them another chance - my insatiable desire to try their burgers has not been squelched by their one misstep, though I do hope it is something they will correct for me and other future patrons.

                                                                                                                                          2. re: peppermint pate

                                                                                                                                            Sorry you missed out - I've been happily enjoying their burgers and fries for some time, and I highly recommend them - but I can't understand why Sunday is their day off - when so many people are swarming all over the Beach, the skateboard park, the racetrack betting shop - all nearby. I wanted to introduce a friend to Burger Priest after a long Sunday of hiking, but it was closed. Still craving burgers we went to Great Burger Kitchen at Gerrard and Jones - very satisfying. Nice crunch on the borders of the burgers, fries were great, and onion rings were good but a bit leathery. All in all, hit the spot, but I still love the Priest.

                                                                                                                                            -----
                                                                                                                                            Great Burger Kitchen
                                                                                                                                            1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                                                                                                                              1. re: KitchenVoodoo

                                                                                                                                                I wondered why they closed on Sundays as well (first time I went there was on a Sunday - they were closed, but someone was in the shop doing some renovations).

                                                                                                                                                Then I read <http://www.torontolife.com/guide/rest...>

                                                                                                                                                "As for the name, the proprietor, a former seminary student who hails from California..."

                                                                                                                                                1. re: mstestzzz002

                                                                                                                                                  And many resto's close on Sun and/or Monday. Pretty typical industry standard.

                                                                                                                                            1. In my experience some of the best food runs out and when it's done that's that. Una Pizza Napoletana in NY (now moved to SF) made the dough for the day and when it ran out, it ran out and they closed. Countless BBQ spots throughout Texas that I've eaten at are the same way - as is Stockyards here in Toronto, for which they get hammered on this board.

                                                                                                                                              I'd rather eat somewhere that doesn't compromise on quality, and suffer the occasional disappointment, than eat at a place that has a limitless supply of, say, burger pucks in the freezer.

                                                                                                                                              7 Replies
                                                                                                                                              1. re: childofthestorm

                                                                                                                                                "limitless supply of burger pucks in the freezer"

                                                                                                                                                ... like Johnny's, right? :-)

                                                                                                                                                1. re: TexSquared

                                                                                                                                                  I'm not naming names. We all know who they are!

                                                                                                                                                  1. re: childofthestorm

                                                                                                                                                    I feel a little responsible, went twice on Saturday, but I only had the fries at lunch. However both visits I had the double. Oy. :-!>

                                                                                                                                                2. re: childofthestorm

                                                                                                                                                  You are right.

                                                                                                                                                  I guess if I was the one shut out I'd have been pretty upset. However we often talk about places in this area or that that make only so much food and when it's gone, it's gone. I've been to places like that and it can suck but if you know that's the case, you just live with it.

                                                                                                                                                  DT

                                                                                                                                                  1. re: Davwud

                                                                                                                                                    I just went there now and I have to say I was very impressed! I took it to go because the place is so small. I live in Markham so I waited until I got home to eat the burger while I munched on the fries periodically on the way. I have to say I was pleasantly surprised with the fries, they were nothing like I expected! I really liked them, crispy and tasty. Now, taking into account that I had about a 35-40 minute drive home, I thought the burger would suffer a tad but I was wrong. Bar none, this was the best burger I have ever had in Toronto! I ordered the double double and it was so juicy and delicious. Keep in mind that I am not even a burger lover, I would definitely visit this place again.

                                                                                                                                                    1. re: callitasicit

                                                                                                                                                      I like to park in the KFC parking lot nextdoor and I just eat the burger in the car. I always eat the fries first, I guess thats just a habit on my part but I like em hot and fresh. First time I ordered the fries, they were kinda bland, lately Ive been tossing a little bit of salt on em, now they are perfect!

                                                                                                                                                      and the burger is always damn hot, it doesnt hurt to let it cool down a little bit...

                                                                                                                                                      1. re: callitasicit

                                                                                                                                                        Markham? Holey moley! And here I was worried about getting a couple of burgers home to Danforth and Coxwell. Definitely have to check it out now. Bless you my child.

                                                                                                                                                  2. Here's a shout out to The Burger's Priest. You make my new favourite burger in the Tdot. Tried GBK today after reading all the positive reviews on this board, and I'll never be back. That bun from Brick Street? WTF? Whoever thought that was the right choice for their burgers has no clue whatsoever. Burger's Priest does it right, in so many ways. Kudos.

                                                                                                                                                    One caveat, however: wow, is Burger's Priest expensive. Still, I'll be back.

                                                                                                                                                    4 Replies
                                                                                                                                                    1. re: redearth

                                                                                                                                                      I disagree without defending them however. I will say that I don't think they're cheap. Prices wise anyway. I think for what you're getting here in TO, it's pretty close to what you'd expect to pay.

                                                                                                                                                      The big thing is, anywhere in the US (pretty much) you'd pay 2/3 the price at best.

                                                                                                                                                      DT

                                                                                                                                                      1. re: Davwud

                                                                                                                                                        Unless you're at JG Melon's or PJ Clarke's where you'd pay 1.5-2x more. So think of it as getting a double cheese burger at 1/2 the price.

                                                                                                                                                      2. re: redearth

                                                                                                                                                        Think of it as the collection plate and your burger soul is being saved =).

                                                                                                                                                        1. re: scarberian

                                                                                                                                                          Think of it as a poke in the eye to the frozen burger patty industry.

                                                                                                                                                      3. Took my cousin from San Diego to "mass" at the Burger's Priest and she was quite impressed by the burger. She said it was better than In and Out and she even ordered her double double animal style. She did say it reminded her more of the Five Guys burger, but this one was still tops. BTW Five Guys seems to be the "it" burger joint right now in So Cal. We got there around 5:30 and it was slightly busy, but not too crowded. By the time we got our order and left it was packed. They need a bigger space.

                                                                                                                                                        1. Best burgers I've had in a long time. Go with two cheeseburgers, everything on them and skip the fries.

                                                                                                                                                          1. Oh man, just came back and I am a convert. Reading this thread for the last couple of months every so often but I never felt like making the trek out. Finally made my way there today with a friend after my dinner plans fell through with someone else.

                                                                                                                                                            Had the double double with fries and a cookie. I was not full from this... (I actually consumed a coffee crisp and a root beer afterwards and still felt hungry) Kind of disappointed that it was more medium than med rare (especially since the guy behind the counter told they cook them to medrare normally after I asked specifically) but it was juicy and moist enough to be an easy thing to overlook.

                                                                                                                                                            I agree that it is totally worth the price (fries are nothing to write home about but yes, like others, I can't order a burger without them). At this pricepoint, there is nothing better.

                                                                                                                                                            1. Some secret menu items have been posted on their Facebook fan page.

                                                                                                                                                              The Vatican City - looks like a huge patty, can't really tell from the picture. Possibly the animal style someone mentioned?

                                                                                                                                                              Holy Smokes (not sure if this one is a secret, say "add smoke" to any burger) - Panko crusted, fried jalapeno peppers

                                                                                                                                                              The Tower of Babel - two patties and the cheese filled mushroom burger. Looks huge from the picture.

                                                                                                                                                              See the attached pictures for reference.

                                                                                                                                                               
                                                                                                                                                               
                                                                                                                                                               
                                                                                                                                                              9 Replies
                                                                                                                                                              1. re: YYZjeff

                                                                                                                                                                I happened to be there this afternoon, and there was a guy eating the Tower of Babel. In fact he was the very first customer to order it. Just to clear up YYZjeff's description its a double double with the option, sandwiched between two grilled cheese sandwiches!

                                                                                                                                                                1. re: haggisdragon

                                                                                                                                                                  Okay, that is beyond insane. They should call it Stoner's Delight!

                                                                                                                                                                  Just curious - did the guy say how it was? How did he even get his mouth up and over it?

                                                                                                                                                                  1. re: peppermint pate

                                                                                                                                                                    Sounds pretty awesome. I'd rather try it myself than take someone's word for it. I'd need a ton of lipitor and a dr. standing by though.

                                                                                                                                                                    1. re: peppermint pate

                                                                                                                                                                      Stoners delight is right lol, but its missing bacon and those jalapeno things too...

                                                                                                                                                                      I bet the thing costs like $30 lol

                                                                                                                                                                      1. re: peppermint pate

                                                                                                                                                                        The guy was pretty happy, they took his picture for their facebook sight.

                                                                                                                                                                      2. re: haggisdragon

                                                                                                                                                                        Thanks for the clarification... I thought I saw cheese in the buns but I couldn't tell for sure from their blurry pics.

                                                                                                                                                                        This is becoming a place worthy of a Man v. Food visit if he comes to Toronto (probably won't happen though).

                                                                                                                                                                      3. re: YYZjeff

                                                                                                                                                                        Some friends of mine went on Monday and one "Added smoke" and said it was amazing.

                                                                                                                                                                        DT

                                                                                                                                                                        1. re: Davwud

                                                                                                                                                                          Does anyone know if they also do deep fried pickles? That would be killer as well along with the peppers.

                                                                                                                                                                          1. re: scarberian

                                                                                                                                                                            Not as of a few weeks ago, when I was last there.

                                                                                                                                                                      4. I love Burger Priest. But the last couple times I went I found it a bit too salty.

                                                                                                                                                                        My wife says she won't eat it again because of the salt.

                                                                                                                                                                        1 Reply
                                                                                                                                                                        1. re: Jazminsdaddy

                                                                                                                                                                          I've always had to add salt and I'm not much of a salt person. Haven't been in a few months though.

                                                                                                                                                                          DT

                                                                                                                                                                        2. Hey gang!
                                                                                                                                                                          Just got home from a little errand-running and a stop at The Burger's Priest, and let me say that I've been meaning to add my name to the long list of TBP enthusiasts.

                                                                                                                                                                          If you've never been, I depart from the group and recommend getting a single cheeseburger (or two) because I think the bun-to-meat ratio is just perfect. And absolutely get it with the fried onions (ignore the fact that one thin slice of onion freshly grilled costs $1 and go for it anyway) the flavour complement to the freshly-ground beef is outstanding!

                                                                                                                                                                          These burgers are so good, and the meat so fresh that to me they are best without any other condiments, but go ahead if you must :-)

                                                                                                                                                                          Oh, and I also have to disagree about the fries, I think they are awesome, perhaps some of the best in the city - but then again, I don't typically run with the crowd :-) These fries are thin-cut about 1/4" and perfectly cooked, slightly greasy and a little softer due to being served in a bag, rather than a box. They taste like real potatoes that have been successfully twice-fried in hot oil and I love 'em. But I've never understood the obsession some people have with fries being pale white, crispy and tasteless except for the piles of salt they pour on.

                                                                                                                                                                          If I'm being ultra-fussy CHOW-style I would say a tad less seasoning on the burger, a tad less salt on the fries, and turn the flat-top up 50 degrees or so, to put a darker crust on my med-rare burger and I'm in heaven.

                                                                                                                                                                          All-in-all they get full marks from me, definitely my #1 fave place for a take-out burger in the city.

                                                                                                                                                                          (What's #2 you ask? ... that'd be Real McCoy, but it's an entirely differnt kettle of fish :-)

                                                                                                                                                                          Cheers,
                                                                                                                                                                          .James.

                                                                                                                                                                          1. Had my first BP burger and I've seen the light ! Add my vote for best take out burger in TO. Straight up single cheese burger with the works (w/o mayo) was very very tasty.

                                                                                                                                                                            Why can't someone in TO make a burger like this in a decent restaurant that serves draft beer ! ! ? ?

                                                                                                                                                                            PS If you like BP burgers and are anywhere near Peterborough go to The Montreal House. It's a Dive, but it has a bigger similar style burger (fresh ground steak, cooked on a flat top, great bun and toppings), plus solid fries and rings, AND cheap draft.

                                                                                                                                                                            1. As if a thread with 223 replies needs another voice, but here goes...

                                                                                                                                                                              Had a double patty, and found it a bit too much (I have a normal-large appetite); also greasier than I'm used to. That being said, it was excellent. Next time I'll order a single patty, and skip the cheese. Great fries too.

                                                                                                                                                                              1. I like the Burger's Priest. I've munched my way through about a dozen of their burgers on-the-go over the past 6 months or so. The Burger's Priest is a throwback joint that reminds us of what we've lost - fresh, basic proletarian food served with a minimum of frippery, promotion, and processing.
                                                                                                                                                                                And the point is, really, that we can be our own burger priests and craft something every bit as delicious. Get yourself a pound of fresh ground beef from a reputable butcher like Royal Beef on the Danforth. Divide up into 4 roughly proportionate balls, then flatten, season with salt and pepper, fry them up in a pan or on a griddle, garnish on fresh buns, and voila, a product indistinguishable from the BP burger and at less than half the price.

                                                                                                                                                                                -----
                                                                                                                                                                                Royal Beef
                                                                                                                                                                                1968 Danforth Ave, Toronto, ON M4C, CA

                                                                                                                                                                                1. Went there tonight. After the huge build up of expectations this place lived up to its reputation. I had a double cheese/fries and pop. Very filling, next time might skip the fries or share an order. Used a voucher from the webpiggy deal and everything went smooth.

                                                                                                                                                                                  Will be back when in the area for sure. Nice guys working there too.

                                                                                                                                                                                  1 Reply
                                                                                                                                                                                  1. re: ylsf

                                                                                                                                                                                    Head to head. 5 Guys VS Burger's Priest.
                                                                                                                                                                                    I give the nod to Burger's Priest. The flavour and freshness was much more apparent. And what I liked more was the service and friendly, courteous staff. That always makes the difference when two are going head to head. That was just a bonus this time.

                                                                                                                                                                                  2. So, my sister, her partner, and I went to the BP for lunch today.

                                                                                                                                                                                    12:30 Arrival There was a lineup out the door.
                                                                                                                                                                                    12:45 At the register to order, which we did, one after the other.
                                                                                                                                                                                    12:55 No sign of food. I had my baby with me, so headed out to the car, as he was getting fussy. 1:00 My sister realized that somehow her order, which was placed first, was way further up in the line (second) than my and her partner's orders (we were several people after, close to the end of the orders for some bizarre reason.) My sister asked if our orders could be put through together, so we'd receive the food at the same time. The person she asked moved ALL OF US to the end. Somehow we were left, languishing, at the end, until my sister realized the place was almost empty and everyone had been put in front of us.
                                                                                                                                                                                    1:30 PM She asks about what happened to our order, and was told it was almost done. There was some discussion between the staff there about why we were not together and why our order took too long. Clearly someone had done something wrong, but nobody apologized at any point.
                                                                                                                                                                                    1:32 Food received, finally. Still no apology.

                                                                                                                                                                                    At some point, another man piped up in a nice way asking to cancel his order as he had been left waiting for 45 minutes. The owner grabbed his ticket, which was next, and threateningly said, "You wanna cancel your order, BUDDY???? FINE!" And he turned to take it to the cash for a refund. As it turned out, his food was just being bagged, so he took it and left. I might mention at this point that our order was placed BEFORE this fellow's and received AFTER his!!!

                                                                                                                                                                                    That is no way to serve a customer. And, sorry to say, but that burger isn't any better than something I can make with some fresh ground beef in my frying pan. In fact, mine would be better, as I could make sure there were enough toppings I could taste them. The sliver of pickle, tomato, and onion were barely noticeable. Frankly don't know what the fuss is all about. The best thing was the chocolate chip cookie.

                                                                                                                                                                                    What a total and utter disappointment. These people are clearly overwhelmed by their popularity and have no appreciation for the customer, since if one or two or ten leave frustrated, hey, no worries, as there are 100 more flocking here.

                                                                                                                                                                                    I will not be back.

                                                                                                                                                                                    48 Replies
                                                                                                                                                                                    1. re: Full tummy

                                                                                                                                                                                      sucks you had a bad experience, thats why I go after 9pm when its quieted down. I think your bad experience clouded your judgement, if you had my typical experience there you would be more then happy, but that sounded like the place was jammed and a bit chaotic. I dont know how you waited 1 hour for your food, I would have waited no more then 15 minutes from time of order.

                                                                                                                                                                                      Bottom line, this place is great but its become very popular and this place really needs to expand. The location is very small, I dont think the owner anticipated how popular the place would be when it opened. Due to the popularity of this place, you really should avoid peak hours if at all possible, I mean, theres like 300 posts in this thread alone and 95% of the people rave about the place, but clearly the popularity of BP spread well past the people on this site.

                                                                                                                                                                                      Its a shame your experience was bad, but as you said, they are overwhelmed and you cant expect top customer service from the staff during all the chaos of a lunch time rush. If you do expect the same service you have unrealistic expectations. Ive worked retail so I know what customers expect, but during those very busy times, you simply cant please everyone. Stress levels are high, people make mistakes. As I said, BP really needs to expand, but even if they, do they will still be busy as hell during lunch and dinner.

                                                                                                                                                                                      What did you order anyway, simple burger/fries or something complicated?

                                                                                                                                                                                      1. re: jmarcroyal

                                                                                                                                                                                        You know, I knew when I saw the lineup what I was in for. But a series of errors and no apology ruined it for all three of us. We all ordered the same thing, a double with fries and drink. Plus two chocolate chip cookies. Witnessing the owner's attitude with the fellow who wanted to cancel just made my sister and her partner cringe and sent a clear message that he who isn't willing to endure the wait ain't worth a moment's concern.

                                                                                                                                                                                        1. re: Full tummy

                                                                                                                                                                                          I can't imagine anyone would patienty wait for an hour for a burger. After 20 minutes I'd be asking for a refund. Did he at least give you some front row seats at the church service?

                                                                                                                                                                                          1. re: foodyDudey

                                                                                                                                                                                            Yes, I can't imagine either. But, we did. Crazy. And, no, no front row seats. It felt like a very unholy experience to me.

                                                                                                                                                                                          2. re: Full tummy

                                                                                                                                                                                            Hmm, well thats as basic an order as you can get. I dont know, that does sound like a crap experience for sure, I just personally give them some slack, I know how busy it can get in there. Top that off with probably 3-4 guys working in such a tight space, it probably got pretty hot in there considering how warm it is outside. Then you have all the chaos of the orders coming in left right and center...

                                                                                                                                                                                            As I said, these guys need a much bigger location, at LEAST 4 times the size of the current operation. Thats one good thing about Five Guys, they have a good sized assembly line, lots of flat top real estate, and they get burgers cooking as soon as you step in the door. They have 5-10 guys cooking/prepping and using a tried and tested format that has been perfected over years. BP still isnt a year old, no doubt this is part of their growing pains, but when they are on their game they make the best burger in the city.

                                                                                                                                                                                            Also, yea the owner can be a bit, let me say Grumpy, but I believe the stress is the biggest factor in that. He can be quiet and look slightly angered, but Ive been there many times when its quiet and hes been very friendly. During peak hours, I guess he becomes Toronto's Own Soup Nazi, I guess the customers just havent learned his system yet lol...

                                                                                                                                                                                            1. re: jmarcroyal

                                                                                                                                                                                              I appreciate your replies, but I have to disagree and say that friendliness during quiet times doesn't absolve one of sins at other times. The owner needs to realize that these are customers, whether he's busy or not. Customers who have been waiting for their food for an hour. Customers who have paid top dollar for their food. Customers. That's who we are. And we deserve more than rudeness and to be made to feel as though we are lucky for whatever dismal attention they're willing to toss our way.

                                                                                                                                                                                              1. re: Full tummy

                                                                                                                                                                                                Agreed. What an awful experience. There is no call for that kind of treatment. Disgusting.

                                                                                                                                                                                              2. re: jmarcroyal

                                                                                                                                                                                                And just to add to that, I would like to compare my experience here with two times I was at Starbucks and it was busy and my order got waylaid. Both times, from harried minimum wage workers, I got an apology and a coupon for a free beverage of my choice. And that's Starbucks. Employees. Not even the owner.

                                                                                                                                                                                                1. re: Full tummy

                                                                                                                                                                                                  Yea but Starbucks is one of the worlds largest franchises. Their workers, even though they go by a special name, are nothing more then "cooks" at any other fast food place. They are worker drones that go through a training course and get corporate doctrine drilled into them, so when they actually work, they do everything by the book. These drones are trained for everything the job throws at them, they all follow the same model so every Starbucks is the same.

                                                                                                                                                                                                  The same could be said for any chain, even retailers. They have procedures for everything, so when either you complained or they screwed up, they are told to apologize and give you the drink coupon. Its all scientific, they know that if they give you any hard time, they lose your business. If they are overly apologetic and offer free things, your disappointment instantly gets turned around and you feel like you won. In the long run, that coupon and apology will get them much more money.

                                                                                                                                                                                                  Burger Priest doesnt have the benefit of being a massive corporation, they dont have a tried and tested business model, everything is new to them. If they expand, Im sure they will form rules and guidelines for their employees to maintain consistancy between locations. Right now they are just winging it, trying to keep up with the demand.

                                                                                                                                                                                                  1. re: jmarcroyal

                                                                                                                                                                                                    It's good to be supportive of small business, especially if you like the product, but a lot of your justifications for bad service don't hold a lot of water in my opinion. You shouldn't have to frequent a business in "off hours" in order to expect decent service. Stress shouldn't excuse bad manners, especially if it's consistently so. Everyone can have a bad day, but it sounds as though this is a common occurrence. I've been to many establishments, Centre Street Deli, for example, or many of the independent coffee shops such as Broadview Espresso, and when they get overwhelmingly busy, in peak times, what makes them a successful business, IMO, is their ability to keep their cool and provide a smile, and maybe the occasional apology, when necessary, along with the good product they are selling. I also disagree with our assertion that they will do better if they expand. They need to learn how to provide good service and quality control while they are small and then apply that to any expansion, otherwise, I believe their expansion would be a failure.

                                                                                                                                                                                                    Still haven't been to BP, but the kind of service being described here doesn't sound very welcoming.

                                                                                                                                                                                                    1. re: jmarcroyal

                                                                                                                                                                                                      I don't know... Many a business owner figured out how to say sorry without having to work for Starbucks, have a policy manual as thick as my leg, and be a "drone"... If the folks at BP require corporate training and a policy on when and how to issue an apology, then what does that say about them? If they require training at Starbucks to learn how to say sorry, then I suggest they fill out an application pronto.

                                                                                                                                                                                                      1. re: jmarcroyal

                                                                                                                                                                                                        I think this thread (posts by me and Phurstluv) sums up my feelings on this:

                                                                                                                                                                                                        http://chowhound.chow.com/topics/6858...

                                                                                                                                                                                                        When Phurstluv (who is in Los Angeles) said something about "praying at your altar" it seems fitting for this discussion even though BP wasn't around back then...

                                                                                                                                                                                                        1. re: TexSquared

                                                                                                                                                                                                          Agreed. I am willing to give a place another try if I happen to have a bad experience with one of the hired staff, but when the problem so clearly starts at the top, then no thanks.

                                                                                                                                                                                                2. re: jmarcroyal

                                                                                                                                                                                                  Something complicated?? WTF, the menu only has about 5 items. How complicated could it get jmarcroyal?

                                                                                                                                                                                                  Full tummy, I have to agree in that as much as I love the burgers, I don't care for the ''tude'. The last time I was there I found it very offputting to say the least. Friendly is not on their menu that's for certain. Heck, you know what friendly would be asking to much. I'd settle for a slight grin and a thank you. Is that too much to ask in adddition to a great burger?

                                                                                                                                                                                                  If the owner is so religious maybe he could find it in himself to be a little more welcoming to his customers. The vibe there is a little strange.

                                                                                                                                                                                                  1. re: millygirl

                                                                                                                                                                                                    I agree, millygirl.

                                                                                                                                                                                                    And a burger on a flat top isn't hard to do at home. Just because everyone else in the city has to use frozen, pasteurized, over-compacted, gristly crap, doesn't mean this guy is an artiste. Sorry to say, but in my own kitchen, with some quality ground beef, I can do just as well--and add enough toppings so I can actually notice they're there. And, at home, nobody makes me feel like an ingrate.

                                                                                                                                                                                                    1. re: Full tummy

                                                                                                                                                                                                      I don't think anyone here has ever claimed the owner is an "artiste", but I do feel for your less than stellar experience. I agree that the owner seems pretty grumpy, and have felt that vibe there before too. In fact, the exact same thing happened to me one night where people who had clearly ordered after me were receiving their burgers ahead of my order-and I was one person with a 2 burger order. I piped up pretty quickly and said something (I'm not shy to do that sorta thing), and voila, my order was given to me within 2 minutes. I got the impression that they were overwhelmed (it was very busy), but it's not that complicated a process...its...burgers.

                                                                                                                                                                                                      Well hopefully they are reading this and realize rude or unwelcoming behaviour never evolves into good business.

                                                                                                                                                                                                      1. re: Splendid Wine Snob

                                                                                                                                                                                                        "Well hopefully they are reading this and realize rude or unwelcoming behaviour never evolves into good business."

                                                                                                                                                                                                        One word answer for that one: Terroni

                                                                                                                                                                                                        1. re: TexSquared

                                                                                                                                                                                                          For the record, I have never, ever had rude or unwelcoming service at any Terroni locations. And I do not criticize restaurants I have never frequented based on second hand information alone-Chowhounder or not.

                                                                                                                                                                                                  2. re: jmarcroyal

                                                                                                                                                                                                    Never mind "bad experience" that's all this place is... A bad experience! as full tummy said "the burger isn't any better than something I can make with some fresh ground beef in my frying pan. In fact, mine would be better" Tru D'at!!! could not agree more.

                                                                                                                                                                                                  3. re: Full tummy

                                                                                                                                                                                                    Thanks for the warning. I won't waste my time and money on a place like that. Not when Five Guys is expanding out my way.

                                                                                                                                                                                                    I will say it's been fun watching The Butchers crash and burn in the service department, and now these guys. The fanbois can only come up with so many excuses.

                                                                                                                                                                                                    1. re: TexSquared

                                                                                                                                                                                                      I'm sooo lucky I have Burger Shack just down the street from me :)
                                                                                                                                                                                                      Even at their busiest,I have never waited more than 15-20 mins for food.

                                                                                                                                                                                                      1. re: TexSquared

                                                                                                                                                                                                        these guys arent even beginning to crash and burn in the service department. There are just so many people that go there that not everyone can be happy. Either way, There ratio of positive to negative experiences are better then most places out there, even Five Guys. Theres a reason a vast majority of people on this board say its the best burger in the city, so you should experience if for yourself before write it off. It really is that good...

                                                                                                                                                                                                        1. re: jmarcroyal

                                                                                                                                                                                                          I think you got brainwashed by this place. No burger is worth waiting an hour for. They wasted 3 people-hours of time just with that one episode!
                                                                                                                                                                                                          I've got a coupon for this place but am not sure when I have the time to use it. Burgers are easy to make ay home so who needs that attitude.

                                                                                                                                                                                                          1. re: foodyDudey

                                                                                                                                                                                                            That is way too long, i wouldnt wait any longer then maybe 15 minutes for the burger, thats just rediculous, but im guessing something got crossed up. I dont know why your order was mixed up like that, obviously all 3 orders should arrive at the same time, so they definetely have an issue with order management. I think you just had horrible timing and it was compounded by a bunch of problems. No business can always please everybody,and unfortunately you are one of the few that they let down...

                                                                                                                                                                                                            1. re: foodyDudey

                                                                                                                                                                                                              I have a hard time saying that "They wasted 3-people hours of time" when it was clear when they got there it was gonna take a long time to get food.
                                                                                                                                                                                                              It sounds like terrible customer service and a terrible experience all around but if you see a line up out the door you're in for a long wait. You're also open to order mishaps.

                                                                                                                                                                                                              What surprises me is they'd be so short with customers with all full house watching. You have to wonder how many people saw that and were turned off.

                                                                                                                                                                                                              DT

                                                                                                                                                                                                              1. re: Davwud

                                                                                                                                                                                                                I agree, Davwud, that I expected less than optimal timelines. However, once I placed my order, it seemed to me there were perhaps six to ten people waiting, and I saw the fellow making maybe six or eight burgers at a time, so I thought... we're probably in for a 10 - 15 minute wait. I even turned to my sister, who was still standing close to the cashier, and asked her to see how long of a wait it was, and she decided not to, remarking, "He's grumpy enough, already." As I said, though, we were moved to the end of the line, when we didn't deserve to be there. And then, subsequent customers somehow ended up in front of us. By the conversation had between staff when my sister piped up, it was clear someone had goofed. And it was clear that the BP people were clear one of them had goofed. Nonetheless, there was no apology.

                                                                                                                                                                                                              2. re: foodyDudey

                                                                                                                                                                                                                Agree! Its a damn good burger, but not worth waiting that long! Sheesh...

                                                                                                                                                                                                            2. re: TexSquared

                                                                                                                                                                                                              So any restaurant your a "fanboi" of is better? Give me a break. I don't excuse poor product or rude behaviour but I have to say it seems like they're probably experiencing the stress that comes with popularity...and when you are new or a rookie to this business, it can be pretty overwhelming.

                                                                                                                                                                                                              1. re: Splendid Wine Snob

                                                                                                                                                                                                                If Five Guys or Buster Rhino's gave me horrible service like that I wouldn't hesitate to post it here either. There's no excuse for service like what the poster above described.

                                                                                                                                                                                                                If there's a long lineup and I willingly join that line then I agree with Davwud, I have no reason to complain about the wait. That wasn't the problem. But the rude treatment given to the customer who decided to bail out, that was totally uncalled for. In this day and age where customers can so easily "get even" online, they just lost me and countless other potential customers who were thinking of making the trip down. I wanted to try this place, until today. I don't want to waste my time and money going all the way downtown to get treated like that. I'll take my business to Five Guys.

                                                                                                                                                                                                                -----
                                                                                                                                                                                                                Buster Rhino's
                                                                                                                                                                                                                2001 Thickson Rd S, Whitby, ON L1N, CA

                                                                                                                                                                                                                1. re: TexSquared

                                                                                                                                                                                                                  Theres too much positive stuff about Burger Priest for you to just give up on, if anything, you should go to atleast make up your own opinion. From what Ive heard you say in the past, Id think this place would be perfect for you. Its a local place that offers a simple product and they do it right. They arent about some locally grown, grass fed, organic foo foo stuff like that, just the freshest meat cooked just right.

                                                                                                                                                                                                                  you shouldnt give up on a place just because like 4 people out of 230 posts in this thread had a complaint, and a few others besides them may have understood where they were coming from. The positives greatly outweigh the negatives. Now, if it was just a mediocre burger, I would avoid if I heard any negative reviews, but something dubbed "The Best Burger" in Toronto, or probably the GTA, maybe province, Id just have to try it.

                                                                                                                                                                                                                  The only complaints Ive heard about this place: The religious aspect of the restaurant, which people blow out of proportion. The owner can be grumpy, but Id never consider him rude, some people just have a low tolerance for such things. The only other complaint was today about the long wait and order issues.

                                                                                                                                                                                                                  People had issues with their fries when they first opened but now they are just right, perfectly done. If you just compare burgers alone with Five Guys, this burger is way better. 5G is fresh, BP is fresher. 5G blows away fast food competition in Toronto now but BP is that much better. I cant wait til you eventually try it just to hear your opinion, I know you will love it!

                                                                                                                                                                                                                  1. re: jmarcroyal

                                                                                                                                                                                                                    There are only 72 unique posters in this thread, not 230 as you suggest. That's quite a difference.

                                                                                                                                                                                                                    1. re: jmarcroyal

                                                                                                                                                                                                                      Don't get me wrong, I'm not going to let one or even two rotten experiences that other people have had deter me from going to a place that has served me really great food in the past.

                                                                                                                                                                                                                      However, I have seen an increase in negative reviews as of late, that specifically relate to the service. And when the negative attitude starts at the top.... well.... to me that is a scary thing that in my books, never ever EVER gets them a Strike 2. After Strike 1 it's goodbye attitude, hello a million other great places to spend my money.

                                                                                                                                                                                                                      Bottom line, I don't care how good the food is, once the staff (or worse yet, the OWNER!) starts doling out attitude there is no food that is good enough to warrant suffering that kind of treatment. And then it simply becomes a matter of moving on, never taking my money there again, and really..... not looking back even slightly. Its not that difficult a thing to do.

                                                                                                                                                                                                                      1. re: jmarcroyal

                                                                                                                                                                                                                        I'll start off by saying I agree 100% with Magic's comment -- if bad attitude/service comes from the OWNER the place doesn't deserve my business. Read the thread I linked to above for more on my opinion on highly touted independents with poor service.

                                                                                                                                                                                                                        I never said I had an issue with the religious aspect of the business. When in the U.S. I often go to Chick-Fil-A and Cracker Barrel, both of which are known for their religious fanatic owners (In-N-Out, which BP is patterned after, is also of this type, so he's consistent). As long as they don't force me to pray, or come to each table to shove a holy book in my face, the religious participation of the owner doesn't affect me at all.

                                                                                                                                                                                                                        If there's a long lineup and I made the choice to join it then I have no right to complain about the wait. I don't expect a place like BP to suddenly serve burgers as fast as Tim Horton's drive-thru serves coffee. But I will say I have a very low tolerance for lineups and won't hesitate to take my business elsewhere if I see one too long and moving too slowly for my comfort level. I won't complain about the wait, I'll just make the choice not to wait and keep my stress level low/sanity high.

                                                                                                                                                                                                                        As for "the best", replace the word burger with pizza and the words Burgers Priest with the word Terroni. That war has been fought for years on this board and it's about to start again with this place. Terroni has fanbois on this board plus the food writers of Toronto Life in their back pocket... as does BP.

                                                                                                                                                                                                                        Finally, let's say I went down to BP next week. I see a huge lineup and decide to wait through it, heeding your advice that it's worth it. And as the above poster describes, after I get to the front I find myself shuffled to the back of the line due to server error, insulted by the staff, and finally, if I eventually got fed, I find the food disappointing for what I paid. That's fuel or transit fare wasted, a lot time wasted, money wasted, and a lot of stress and frustration for me. What compensation would I get for all that? The answer is nothing. I'm not some arrogant lawyer/businessman who will say "time is money" but as the cliche goes, there's x hours of my life I'll never get back.... life's too short to waste it on this.

                                                                                                                                                                                                                        So the answer is, until they clean up their act you won't find me there. Hype does not trump poor service.

                                                                                                                                                                                                                        1. re: TexSquared

                                                                                                                                                                                                                          Re: Terroni - TexSquared, I'm with Splendid Wine Snob's comments above. Your disdain for Terroni (and that of others) is well documented on this board. My love of Terroni (and that of others) is also well documented. I'm a genuine fan, not a fanboi, after countless great experiences there. You've obviously got a different opinion. Terroni seems to polarize opnions more than just about any place on this board. Anyway, Chowhound is (happily) populated by those with a full range of opinions (restaurants I love, you hate...). Let's agree to disagree on the chow without trashing those with differing views, 'k?

                                                                                                                                                                                                                          1. re: peppermint pate

                                                                                                                                                                                                                            Just wondering, did you like Krispy Kreme?

                                                                                                                                                                                                                            There are a few "fanboi's" of those on here.

                                                                                                                                                                                                                        2. re: jmarcroyal

                                                                                                                                                                                                                          I more or less agree with what you are saying here. It seems like some posters are just waiting for this place to fail for some reason. I had my first experience there they other week and while I wouldn't wait an hour + for a burger from there I really enjoyed my meal there and I thought the staff was pretty friendly. I didn't going during a peak time and I probably wouldn't. I am just surprised that so many people would be quick to "boycott" this place based on one or two bad reviews (and I do agree that FullTummy's experience sounds horrible) ...

                                                                                                                                                                                                                          1. re: ylsf

                                                                                                                                                                                                                            Any business that treats customers that way deserves to fail. The fact that we're even having this discussion is totally the fault of Burger's Priest. Not FullTummy's and certainly not mine.

                                                                                                                                                                                                                            1. re: TexSquared

                                                                                                                                                                                                                              I just think the key is going during off-peak hours. Right now its a small operation that has become basically an overnight success and they are overwhelmed by the amounts of people. Right now, at the busiest times, clearly there is some confusion going on. All of that leads to stress and the owner maybe doesnt deal with that as easily as others.

                                                                                                                                                                                                                              Thats not really a big issue, I mean, its the owner, the person with the most weight on their shoulders. He isnt just some jerk, and I think talk about being rude is being exaggerated a bit, and if youve been waiting for a long time and things arent going your way, you will be harsher to judge the place, maybe rightfully so.

                                                                                                                                                                                                                              Maybe the owner needs to take more of a background role, and if they expand im sure he will, but right now one thing is clear, the guy is passionate about burgers and he is definetely a perfectionist when it comes to cooking them. Maybe he needs someone to run the customer service aspect of the place, because that might not be his specialty, but what he does he does right.

                                                                                                                                                                                                                              I dont think you should put that much weight on customer service for a take-out burger place, but that was an overall very bad first experience, and first impressions definetely last. I guarantee the staff would have been nice at the least, and the owner isnt half as bad as hes being made out to be...

                                                                                                                                                                                                                              1. re: jmarcroyal

                                                                                                                                                                                                                                Couple of comments:

                                                                                                                                                                                                                                I love their burgers and for that reason alone I will continue to give them my business.
                                                                                                                                                                                                                                I'm not out to make friends, nor looking for someone to offer me a seat and hang my coat kind of customer service.
                                                                                                                                                                                                                                All I'm asking is to display a little sign of making me feel welcome. Is a little smile to much trouble to ask? Or at least try and hide the sour puss miserable expressions. It really is offputting.
                                                                                                                                                                                                                                I'm def not looking for them to fail, rather quite the opposite.
                                                                                                                                                                                                                                Finally, one should not have to go somewhere on 'off hours' to expect good service. Like I should go for a burger at what 10 a.m. or between lunch and dinner?? That's just crazy.

                                                                                                                                                                                                                                1. re: millygirl

                                                                                                                                                                                                                                  Exactly how I feel too-good summary millygirl.

                                                                                                                                                                                                                                  1. re: millygirl

                                                                                                                                                                                                                                    Perfectly said.

                                                                                                                                                                                                                                    It's funny though, travelling to other cities I've seen that this sourpuss attitude that is so pervasive here is very much a Toronto thing. Most other cities/towns/countries I've been to actually do smile!! Service in Toronto seems to lean towards the put-out and sour as a general default. In my experience at least.

                                                                                                                                                                                                                                    And this is not some anti-Toronto agenda I have...... I was born and raised here and it's still something I've noticed.

                                                                                                                                                                                                                                    1. re: magic

                                                                                                                                                                                                                                      Weird -- I've actually noticed the opposite, judging big city service against one another....New York (three burroughs), Chicago, Montreal, Paris, London, Manchester. Of those cities I've traveled to recently Chicago was probably the friendliest New York hands down the least friendliest with the rest falling well below the level of Toronto. I've definitely received bad service here but not enough to categorically dismiss the entire city.

                                                                                                                                                                                                                                      It's funny because if BP's was in New York or San Francisco the 'bad' service would be heralded by many on this board as part of the whole experience "The best burger is served by this religious zealot with an attitude and you have to know how to order it's too bad Toronto is lacking something like that..."

                                                                                                                                                                                                                                      1. re: jamesm

                                                                                                                                                                                                                                        New Yorkers wait an hour in line for Shake Shack, and I would say BP is in the same league burger-wise. Service-wise is where he'll need to evolve - but then very few have mastered the art of serving the customer like Danny Meyer.

                                                                                                                                                                                                                                        I would love to see a history of threads over 200+ posts, how many have devolved into this kind of sniping, like plotted on a graph or something. It's all kinds of predictable. We're lucky to have The Burger's Priest, and when they finally move into a bigger spot people will complain about that, like when Caplansky left the Monarch.

                                                                                                                                                                                                                                        1. re: childofthestorm

                                                                                                                                                                                                                                          Again, had Burger's Priest not screwed up royally when FullTummy went, we wouldn't be having this discussion.

                                                                                                                                                                                                                                          So don't blame the posters. Place the blame where it belongs: on the staff and management of Burger's Priest.

                                                                                                                                                                                                                    2. re: Full tummy

                                                                                                                                                                                                                      Wow. That experience totally sucked and would ruin anyone's opinion of a place no matter how much praise it's gotten. For what it's worth I've had nothing but good experiences at BP. The times I've arrived there were 12 pm (opening), 3 pm and 5 pm. Each time no line ups, friendly customer service and I got my order (consisting of a couple of orders actually for myself and my daughter) within 10 -15 minutes. A couple of times I've gotten a seat at the counter, but usually I get a parking spot right outside their door and eat in the car. My daughter loves their burgers and completely demolishes her fries. As you said, with the right ingredients you can sort of duplicate the burger at home since it is made on a flat top. I usually go with regular ground, don't handle it much and smash it with the spatula right in the pan. Nothing but salt and pepper. A slap of mild cheddar, and place it in a Wonderbread bun. Mmmmm burgerlicious.

                                                                                                                                                                                                                      1. re: scarberian

                                                                                                                                                                                                                        I've been to BP once.
                                                                                                                                                                                                                        While I personally prefer Stockyards' Animal burger, I found the owner to be incredibly nice and friendly to us. He started making small talk with us and was very pleasant...pleasant to the point where I felt guilty for not loving his burger as much as Stockyards!!

                                                                                                                                                                                                                        So who knows what happened...

                                                                                                                                                                                                                    3. When retail places are swamped, you can only expect mediocre service, and maybe an apology while they get back on track. You're wasting money and time expecting something good when the place is barely coping with the numbers of customers.

                                                                                                                                                                                                                      What surprises me about this thread is that no one thinks of Collegiate Lunch as a back up or alternative. It is a Mom and Pop operation, with freshly ground beef burgers, lots of space, lower prices, and street parking. If there was a line up at BP, or the place on the corner of Gerrard and Jones using pre-cooked burgers, (Great Burger Kitchen), I'd head to Collegiate, and enjoy the Minnie Mouse collection on the wall. And Minnie is never surly.

                                                                                                                                                                                                                      -----
                                                                                                                                                                                                                      Collegiate Lunch
                                                                                                                                                                                                                      1024 Gerrard St E, Toronto, ON M4M1Z5, CA

                                                                                                                                                                                                                      7 Replies
                                                                                                                                                                                                                      1. re: jayt90

                                                                                                                                                                                                                        How are their fries? I might just do that.

                                                                                                                                                                                                                        I have to say, though, that in my heart of hearts, I wished I was at The Real McCoy today. Boo hoo!

                                                                                                                                                                                                                        1. re: Full tummy

                                                                                                                                                                                                                          The fries are OK, crispy and hot,
                                                                                                                                                                                                                          but frozen. The owners learned their trade from a Greek who told them how to grind and spice the beef, but fries were not a major concern. There are times when I prefer a well cooked McCains as a side, to a soggy hand cut.

                                                                                                                                                                                                                          1. re: jayt90

                                                                                                                                                                                                                            A well cooked frozen fry beats a poorly cooked fresh cut fry any day.

                                                                                                                                                                                                                            I may be in the minority but I don't actually mind frozen fries. As long as they're cooked right.

                                                                                                                                                                                                                            DT

                                                                                                                                                                                                                              1. re: Davwud

                                                                                                                                                                                                                                Double agreed!

                                                                                                                                                                                                                                I'm going to have to do a back-to-back of these two places one weekend. Really curious to see this BP owner in action vs. the Collegiate Lunch folks.

                                                                                                                                                                                                                              2. re: jayt90

                                                                                                                                                                                                                                Spice the beef? I have yet to venture out to Burger's Priest, though I have been meaning to do so for a while now. But what do you mean, spice the beef? It was my understanding that BP served proper, American-style burgers (ie. freshly ground beef seasoned with salt and pepper and nothing else) -- is this not the case?

                                                                                                                                                                                                                                Edit: Or are you talking about Collegiate Lunch?

                                                                                                                                                                                                                                1. re: Michael N

                                                                                                                                                                                                                                  Yes, that was referring to Collegiate. Sarah Elton reported that their beef was ground and spiced in house. But it is not spicy, just S&P and maybe garlic .

                                                                                                                                                                                                                            1. re: Herb

                                                                                                                                                                                                                              Just cashed in my snaggies coupon for BP last night. I got the double double with fried onions and fries. I must say the burger is probably the best in the city, hands down better than Five Guys imho. The fries, however, were awful this time. It tasted like they were cooked in rotten oil and were inedible. I was disappointed because I was so impressed with the fries the first time I had them.

                                                                                                                                                                                                                              1. re: callitasicit

                                                                                                                                                                                                                                shame about the fries, thats something that they normally do really well, lets just hope it was an annomoly...

                                                                                                                                                                                                                                1. re: callitasicit

                                                                                                                                                                                                                                  5 guys has better buns, BP"s buns turn to mush within 5 mins

                                                                                                                                                                                                                                  1. re: Bobby Wham

                                                                                                                                                                                                                                    Actually, I think thats because of how juicy the burgers are at BP, I find 5G cooks their burgers a bit more well done...

                                                                                                                                                                                                                              2. If they are reading this I hope they at least take a look at their order "triage" system. I've been twice and both time the burgers were served out of order, despite having the same order as others in "line" (once we benefited and once we did not). It was busy but not slammed (i.e. maybe 5-6 people in line when we got there). It is not that big a deal if you're thinking about it in the context of all of the things that could go wrong in your life but it is not doing them any favours in the customer experience department.

                                                                                                                                                                                                                                38 Replies
                                                                                                                                                                                                                                1. re: Manybears

                                                                                                                                                                                                                                  You know, even if I loved this place (*I don't*) I would not be able to justify the issues with the queue, and unfriendly service. NO excuse can adequately explain these shortcomings. Regardless of volume it's a simple principle "First one in, First one out" no exceptions... The only exception to this rule LOL would be the complexity of a specific order item. And as for service, if you choose to open your doors to accept my money I expect you to do so with a smile, or at the very least without the attitude. "Sorry I bothered you, I won't do it again!"
                                                                                                                                                                                                                                  BTW. How's that "special, secret facebook menu" working out for you?!?!?

                                                                                                                                                                                                                                  1. re: Connoisseur

                                                                                                                                                                                                                                    Honestly, the service has always been good when Ive went. I too have had someone recieve their order before me even though I got there just before them. It sucks, clearly there was some confusion but as long as its not a regular thing Ill get over it. I think the whole Order queue system would be fixed if they just number the orders and call your number when you are ready, rather then your name like they do.

                                                                                                                                                                                                                                    As far as service, I dont think theres a place Ive been to that is always 100% perfect. By that I mean, big smile, super friendly, no mistakes, always consistant. Its a lot more work then you think, if you've ever worked in the service industry you would know that. Obviously the goal is to deliver that image all the time, but sometimes HUMANS make mistakes.

                                                                                                                                                                                                                                    Ofcourse you will see the odd complaint of BP on this site, because guess what, this is a forum for people to voice their opinions. More then that, its specific to food in the Toronto or Ontario area. Im sure you can find complaints about your favorite restaurant on here, and if the complaint isnt here, its because the people who had the problem arent posting their experiences online.

                                                                                                                                                                                                                                    I also dont understant why a smile is so important? I mean, you want the guy to just not be an jerk and get your order right and on time. Do you really want some fake forced smile, as I said, we are human, humans have MANY emotions, and as long as they arent being offensive, angry, disrespectful, or anything bad like that, then give the people a bit of leeway.

                                                                                                                                                                                                                                    Maybe I just have more tolerance then some people...

                                                                                                                                                                                                                                    1. re: jmarcroyal

                                                                                                                                                                                                                                      Once a customer has a bad experience, it's pretty hard to reverse their thinking. They've made up their mind, you're fighting an insurmountable battle there.

                                                                                                                                                                                                                                      As to people that will boycott based solely on other people's opinions. That's their right too, and apparently they like to add fuel to the fire. Personally, unless it's universally panned, I like to visit to form my own perception, or at least do some internering (ie. flickr pics, website menu).

                                                                                                                                                                                                                                      Seems like a simple solution, number the chits, let's see if they end up doing that. They don't have a POS system so they have to be more diligent w/ organization. Being able to make good food vs managing staff vs managing customers, all skills highly independent of each other. Small businesses learn via trial by fire, you're seeing the results here.

                                                                                                                                                                                                                                      You also have to realize, people don't care about what goes on in the industry. They're customers, they don't want to know or take part in it. They just want it good and want it fast. There is no sympathy to the service industry, whether they deserve any is again a personal decision.

                                                                                                                                                                                                                                      The space is a pain in the arse in the winter. I'll save my trips for when the weather warms up and I can eat outside in comfort.

                                                                                                                                                                                                                                      1. re: jmarcroyal

                                                                                                                                                                                                                                        “Service with a smile” is a figure of speech. All I really expect is the guy to just not be a jerk, get my order right and ahead of the the 7 people behind me. fyi- bad service is offensive and disrespectful.
                                                                                                                                                                                                                                        @ Aser, could not have said it better!

                                                                                                                                                                                                                                        1. re: jmarcroyal

                                                                                                                                                                                                                                          Just wanted to mention something about a smile. It doesn't have to be a smile, jmarcroyal. But, a little respect, a little something. A little hello. A little warning, "Hey, just to let you know before you place your order, we're looking at a 30 minute wait..." Customer is surprised? "Yeah, sorry, we're just really busy..." A little personality wouldn't be so bad. It isn't painful. If someone has to give me a fake, forced smile when I'm visiting their business, lining their pocket with cash, and I'm their customer... well, what does that say about them? That they have an attitude, that they feel as though they're doing you a favour... I don't need to frequent such a business. And, you know, people have commented on the board about how this fellow wants feedback, how he explained all about the flat top, or the beef, or whatever. How he cares so much. Well, then, show the customer you care, and start with Hello, Sorry, Thank you.

                                                                                                                                                                                                                                            1. re: Full tummy

                                                                                                                                                                                                                                              I think your whole experience was tainted by the end result. I cant believe he didnt greet you when you got to the cash and ordered. Did he just stare blankly at you til you told him what you want, or did he say "hurry up and order already!"?

                                                                                                                                                                                                                                              Im sure there was a "Hi, what can I get for you, or how may I help you", something along those lines.?

                                                                                                                                                                                                                                              You were waiting for a full hour, probably a solid 50 minutes longer then you should ever expect to wait for fast food. Im sure for the first 10 minutes or so you were probably excited and looking forward to the burger, but as time went by, you became more and more impatient, therefore you were probably focusing on everything else that was going wrong. When someone got their order before you, you got a bit more peeved and your opinion on them continued to decline with every minute that passed.

                                                                                                                                                                                                                                              That is natural, but i doubt your initial interaction with the guy, or your impressions when you first walked in were bad. S*** just hit the fan and you got stuck in a bad situation playing the waiting game. As I said, thats a horrible first experience and It would take a miracle for you to change your opinion after waiting so long, and im sure all you took out of the experience was the negatives.

                                                                                                                                                                                                                                              1. re: jmarcroyal

                                                                                                                                                                                                                                                Actually, within minutes of placing the order, as I mention within one of my earlier posts, I asked my sister, who was still standing quite close to the cashier, to ask him how long of a wait it was likely to be, and she was reluctant to do so (she refused!!!), stating that he was already grumpy enough!!! She also witnessed someone stand at the cash register for 10 minutes--yes, 10 minutes--while the cash person made fries; and that customer received no apology. And, then, there was the charming episode of the fellow asking politely for a refund, as he'd waited too long, and the owner responding threateningly to the request. I do not remember any niceties at the cash, alas, though perhaps you are right. That said, I doubt he said more than four words, if that, as we walked away from the cash with the perception that we were a pain in the butt!!!

                                                                                                                                                                                                                                                We weren't the only ones receiving and witnessing less than optimal service. Aside from the major issues, I might just be thinking, "Gosh, they really need to send that cashier to charm school so he can learn how to not seem like a grouch. He is, after all, their front line person, and they could do better by having someone with a little more of a knack for customer service in that role." However, given everything that happened, I see it as a more systemic problem, something that I hope they will fix.

                                                                                                                                                                                                                                                Ideas for how to fix it?

                                                                                                                                                                                                                                                - Number the orders, as others have suggested
                                                                                                                                                                                                                                                - Let the customer know what number you're on, at the time of order, so they can envision how long of a wait it's going to be. That way, the ones who don't want to wait for 30 minutes will leave before they get frustrated. It's burgers (fast food!) after all.
                                                                                                                                                                                                                                                - Ensure that anyone whose order is screwed up receives an apology; maybe even toss in a free chocolate chip cookie in those extreme cases. I mean, a chocolate chip cookie that cost 25 cents to make isn't going to bankrupt you, but it may soften your customer's heart. Give your staff discretion to do this.
                                                                                                                                                                                                                                                - Don't get all macho on the customer who politely asks for a refund. He's been waiting patiently, and he has a life, too.

                                                                                                                                                                                                                                                1. re: jmarcroyal

                                                                                                                                                                                                                                                  I was there at the time fulltummy was there.

                                                                                                                                                                                                                                                  I was actually the guy who asked to cancel his order after waiting 45 minutes and noticed about 20 people who ordered after me leaving with their food.

                                                                                                                                                                                                                                                  When I ordered the owner was busy cooking away and there was no interaction at point of sale. It was a guy in a hat and he seemed absolutely miserable. My girlfriend even tried to get a bit of a reaction out of him commenting how busy it was and he didn't even acknowledge it.

                                                                                                                                                                                                                                                  After the unusually long wait I inquired a few times to find out what was going on with the food and was essentially ignored and told my order wasn't up yet.

                                                                                                                                                                                                                                                  I only received any attention when I asked for my money back. Thats when, as full tummy described, the owner seemed to challenge me as if he didn't believe I would walk out of there empty handed after waiting so long. Well, he was right, I just wanted my food and an explanation.

                                                                                                                                                                                                                                                  Anyway they never offered any answers or an apology.

                                                                                                                                                                                                                                                  All in all pretty crappy first experience, especially for mediocre food.

                                                                                                                                                                                                                                                  1. re: Calgon

                                                                                                                                                                                                                                                    Thanks for coming in here to tell us the story. Those jerks picked on the wrong customer. Restaurant managers and staff in this day and age need to keep in mind that EVERY customer is a reviewer.

                                                                                                                                                                                                                                                    They could be newspaper/magazine writers, food bloggers, Zagat surveyors, or Chowhounds. Or they could be mystery shoppers sent over by the competition.

                                                                                                                                                                                                                                                    And not only can every customer post a review, most customers carry cameras of some kind..... it's what got certain TTC drivers in hot water recently. You screw over the wrong customer and thousands will hear of it in short order.

                                                                                                                                                                                                                                                    Feels great to be empowered doesn't it :-)

                                                                                                                                                                                                                                                    1. re: Calgon

                                                                                                                                                                                                                                                      Thanks, Calgon, for sharing your experience from your perspective. Clearly, you weren't the only one cringing at the way you were treated. There were many others there, too, who I'm sure have been turned off at least somewhat, regardless of what they thought of the food, and I hope the owner fixes the customer service problems they have.

                                                                                                                                                                                                                                                      1. re: jmarcroyal

                                                                                                                                                                                                                                                        And, yup, I fully believe the service isn't always that bad. But, if you had been there that day, even you would acknowledge it was horrific.

                                                                                                                                                                                                                                                        Edit: And regarding their ability to respond, Chowhound does often allow companies to respond on Chowhound, as long as they're not here promoting their business, but just providing information. I don't know what their policy is exactly, but I have seen it many times. So, if someone from BP wants to come online and address how they are dealing with customer service issues, then they could take that opportunity. Frankly, I hope they do.

                                                                                                                                                                                                                                                        1. re: Full tummy

                                                                                                                                                                                                                                                          For sure, I mean, without breaking health regulations or the law, thats about as bad an experience as you can get at a restaurant. I do want BP to succeed, I mean, Its the best burger Ive had in Toronto, but if these customer service and order screw ups get worse and affect me directly, Ill stop going.

                                                                                                                                                                                                                                                          Oh, and to people saying they can make the same thing at home, well, sure, you probably can. You can grind your own meat, or get very freshly ground meat, cook up on the pan. You can get the potatos, cut them into the same shoestring fries, cook them the exact same way. That would also take a long time, defeating the purpose of fast food. Thats why you cant use that argument, I mean, you can essentially make anything from a restaurant at home and make it as good, but thats not the point of a restaurant.

                                                                                                                                                                                                                                                          1. re: jmarcroyal

                                                                                                                                                                                                                                                            "Oh, and to people saying they can make the same thing at home, well, sure, you probably can. You can grind your own meat, or get very freshly ground meat, cook up on the pan. You can get the potatos, cut them into the same shoestring fries, cook them the exact same way. That would also take a long time, defeating the purpose of fast food."

                                                                                                                                                                                                                                                            >>>Your argument is based on the premise that the restaurant is actually cooking the burger faster than one would at home. If a restaurant is taking one hour, as was Full tummy's experience, then that defeats the purpose of going out for "fast food" as well, doesn't it?

                                                                                                                                                                                                                                                            I'll also add that when I went last night just before 9pm, there was one other couple who ordered right before me. We got our two burgers before they did and were about halfway through eating them before the couple got their food...so there DOES seem to be a problem with their queuing system. I felt a little guilty eating while they stood where waiting.

                                                                                                                                                                                                                                                            1. re: pinkprimp

                                                                                                                                                                                                                                                              Agreed.

                                                                                                                                                                                                                                                              It's not realistic to expect orders to always come out as they went in, but when a place has a known issue, and the orders aren't that different from one another (one's not ordering cassoulet and the other one a hot dog), then it's hard to explain, and hard to understand whether you're the person who received the order first or second...

                                                                                                                                                                                                                                                              1. re: Full tummy

                                                                                                                                                                                                                                                                I agree. If I'm ordering full meals for a group, and the guy behind me in line is just grabbing a quick snack for himself, and he gets his food first, I'm OK with that. Happens at fast food places all the time and it's accepted.

                                                                                                                                                                                                                                                                But if someone who came in 20 minutes after me gets his food before I do, yeah I'd be pissed off.

                                                                                                                                                                                                                                                              2. re: pinkprimp

                                                                                                                                                                                                                                                                Maybe they ordered one of the off menu items which needs some prep over the regular burgers and double double. Or when they placed the orders in front of the cooks maybe the orders were placed out of order. Knock on wood the few times I've been to BP I haven't seen that type of chaos. I have been there with three orders ahead of me and five customers behind me and the conversation always ends up, "Did you order before me or after me?" The longest I've waited was 15 minutes. The shortest I've waited was about 7 minutes.

                                                                                                                                                                                                                                                                1. re: scarberian

                                                                                                                                                                                                                                                                  Someone above mentioned they have no POS system. Given the huge amounts of money they must be making with their popularity surely they can afford this, which would have avoided this issue completely. That way no order could magically "disappear" unless the computer crashed.

                                                                                                                                                                                                                                                                  1. re: TexSquared

                                                                                                                                                                                                                                                                    With their limited space I can't see how you could fit in a computerized ordering system. All orders are written down on a piece of paper and lined up in order on the counter. How the orders are filled after that is where this whole issue started.

                                                                                                                                                                                                                                                                    1. re: TexSquared

                                                                                                                                                                                                                                                                      you do realize that this place is about a 7ft narrow galley kitchen/packing/sales area right? when they have 4 ppl in there i really dont understand how anyone moves. the whole space, waiting area and all, is smaller than some people's master baths.

                                                                                                                                                                                                                                                                      it's really baffling that simply lining up the tickets as each order is placed is not working for them.

                                                                                                                                                                                                                                                                      that being said i think the cheese and bacon he uses completely overpowers the meat so much so that you might as well not have a patty in there. his service has never been friendly, but not always rude. for someone who has such a strong belief in his product and has such pride in his sourcing, you'd think he'd be more enthusiastic instead of on the offense all the time.

                                                                                                                                                                                                                                                                      1. re: foodyDudey

                                                                                                                                                                                                                                                                        I've read enough bad about that 7x5 ft space I'll just "move on" to Five Guys, save myself a trip downtown and not have to worry about such issues.

                                                                                                                                                                                                                                                                        1. re: pinstripeprincess

                                                                                                                                                                                                                                                                          The owner's always been friendly when I've been there. Then again, I go when I'm in the area watching a movie and haven't been subjected to line ups out the door. It's not special occasion dining requiring a special trip out of my way. It's just a hamburger after all. Why anyone would travel from far away is beyond me.

                                                                                                                                                                                                                                                                          1. re: GoodGravy

                                                                                                                                                                                                                                                                            i don't get the line-up out the door thing, it's a burger. it was busy when i went but there as a good flow of about 5 sets customers, some just getting their orders, some just ordering and some just showing up. it wasn't a mad house.

                                                                                                                                                                                                                                                                          2. re: pinstripeprincess

                                                                                                                                                                                                                                                                            Odd because he's always been friendly to me. Even when I wrote on my blog about them, I called Shant in the middle of the afternoon and he gave me about 15 minutes of his time. That said, they were still fairly new at that time.

                                                                                                                                                                                                                                                                            DT

                                                                                                                                                                                                                                                                            1. re: Davwud

                                                                                                                                                                                                                                                                              which is why how he acted bothered me. he had obviously been friendly to others and now he was don't look people in the eye, be short, no humour, no enthusiasm. i visited far before the snow and cold started taking over our city.

                                                                                                                                                                                                                                                                      2. re: scarberian

                                                                                                                                                                                                                                                                        In my situation, the people ahead ordered two double doubles while I ordered two of the "what's right" (which also comes with double doubles). As far as I heard (I know, I'm nosy!) they did not do anything fancy with the condiments either.

                                                                                                                                                                                                                                                                    2. re: jmarcroyal

                                                                                                                                                                                                                                                                      There are many restaurant foods that no amount of trying would allow me to replicate at home. Those are the restaurants I gravitate to, as they do something special. To be special, a burger and fry place has to offer superior burgers and fries, at a fair price, but also.... fast! Like, in under 10 minutes fast, because in 15 or so minutes I could have a burger, and decent oven fries (no, they wouldn't be as good, but at BP, you have to eat on an uncomfortable stool or in your car) on my plate and at my table, seated in my comfortable chair--at home.

                                                                                                                                                                                                                                                                      So, here's hoping BP start to understand they're FAST food. And nothing more.

                                                                                                                                                                                                                                                          2. re: jmarcroyal

                                                                                                                                                                                                                                                            Smiles are important to many people. Have you ever seen Ann-Marie Mediwake's fake smile? You can see it about 30 times on the CBC 6:00 pm news.

                                                                                                                                                                                                                                                            The Burger Priest owner may not be smiling but it appears he is also not very friendly at all. I'll be visiting them soon to use my coupon as I want to use it quickly. I'll report back after I visit.

                                                                                                                                                                                                                                                            1. re: foodyDudey

                                                                                                                                                                                                                                                              Maybe someone could suggest to him that he should check out a Burrito Boyz to see how to handle a rush. Or at least how to be civil.

                                                                                                                                                                                                                                                              -----
                                                                                                                                                                                                                                                              Burrito Boyz
                                                                                                                                                                                                                                                              218 Adelaide St W, Toronto, ON M5H1W7, CA

                                                                                                                                                                                                                                                              1. re: terrycar

                                                                                                                                                                                                                                                                Nah, he takes his lessons from Terroni and the Soup Nazi....

                                                                                                                                                                                                                                                                1. re: TexSquared

                                                                                                                                                                                                                                                                  Or he was having a bad day. I'm not excusing his actions, but I'm not ready to condemn him either especially since all we're hearing is one side of the story. Seems both experiences were the same day at the same time when he was slammed w/ people lining up out the door. Is any hamburger worth that long a wait? At the end of the day, it's just a hamburger, and as was pointed out, something anyone could cook at home.

                                                                                                                                                                                                                                                                  1. re: GoodGravy

                                                                                                                                                                                                                                                                    This was not one day, or an isolated experience. If you read through TBP threads you'll see this is the norm rather than the exception.

                                                                                                                                                                                                                                                                    1. re: Connoisseur

                                                                                                                                                                                                                                                                      From what I can tell it's not an exception nor a norm. It's not an isolated incident either. It does however seem to be happening with more frequency though.

                                                                                                                                                                                                                                                                      DT

                                                                                                                                                                                                                                                                      1. re: Davwud

                                                                                                                                                                                                                                                                        I've only been there once (summer) when they first started (?), the owner was nice enough to explain the menu.

                                                                                                                                                                                                                                                                        Just checked out this thread (+323 replies!), I guess TBP are a victim of thier success.

                                                                                                                                                                                                                                                                        I guess the next time I check them out, it'll be off hours.

                                                                                                                                                                                                                                                                        1. re: 5andman

                                                                                                                                                                                                                                                                          Don't be deceived by the number of posts, its a big echo chamber.

                                                                                                                                                                                                                                                                          1. re: haggisdragon

                                                                                                                                                                                                                                                                            ha, ha! (I wish there was a "like" function on here)

                                                                                                                                                                                                                                                                          2. re: 5andman

                                                                                                                                                                                                                                                                            I think that the owner needs to be given a bit of slack. His operating space is tiny. If he gets overwhelmed by a flood of orders, I can understand that he would not be all "smiley" like your average corporate drone at MacDs - and do you really need a fake smile to go with your TBG burger?
                                                                                                                                                                                                                                                                            He puts out a good product, and does his best under extreme service pressure, this is fast food we are talking about, it beats me why people expect to be smiled at?

                                                                                                                                                                                                                                                        2. Sometimes I wonder about Chowhound debates.... are people really trying to convince each other that their perceptions are wrong?

                                                                                                                                                                                                                                                          I appreciate the shared experiences of other diners, and reviews got me in the door. Some people have expressed concerns or had negative experiences, and I appreciate that information as well. Now that I've been there, I can say that I really enjoyed by burger (though my first reaction was to think "this isn't a burger, it's a sloppy joe held together by cheese"). I think that anyone who actively searches for food like this should give it a shot. However, the distance, price point and peak lineups/crowding would prevent me from returning unless I happen to be in the area. That's the end of my review.

                                                                                                                                                                                                                                                          1 Reply
                                                                                                                                                                                                                                                          1. re: Underdog Rally

                                                                                                                                                                                                                                                            Good point! My experiences all along in general have been that a highly touted burger or a pizza, etc. can be rewarding, but maybe not so incredibly much better than many others to justify high gas prices and parking fees, etc. to go and try it out.

                                                                                                                                                                                                                                                          2. I love how when there is any criticism of a place, not matter how justified, there are always people who claim it is a predictable exercise in elitism.

                                                                                                                                                                                                                                                            What a bore.

                                                                                                                                                                                                                                                            Moving on, I was at BP tonight and it the food was fabulous as usual. People are right, the fries have gotten better. I always thought they were good, but wow are they ever good now. Love those cookies too.

                                                                                                                                                                                                                                                            4 Replies
                                                                                                                                                                                                                                                            1. re: magic

                                                                                                                                                                                                                                                              Agreed on the fries. Our last visit they were perfectly done.

                                                                                                                                                                                                                                                              KitchenVoodoo, I think we all agree a fake smile is pointless, but something between that, and just plain miserable, would be nice. Like I said before, I'm not looking to make friends but let's face it, they're in front of the public dealing with paying customers. Treat me like you want me to be there. That's all. Is that really too much to ask??

                                                                                                                                                                                                                                                              1. re: millygirl

                                                                                                                                                                                                                                                                "I think we all agree a fake smile is pointless..."

                                                                                                                                                                                                                                                                Hey, if the minimum wage workers at McDonald's et al can put on fake smiles that usually look legitimate.... point being, if it makes the customer happy and *wanting to come back*, it's not pointless.

                                                                                                                                                                                                                                                                Surly service will not make me want to come back.

                                                                                                                                                                                                                                                              2. re: magic

                                                                                                                                                                                                                                                                Just went there tonight, first time since maybe January. After reading about Full Tummy's experience, I was a bit worried when I showed up and there were about 10 people inside(not counting the staff. There were 5 guys behind the counter, but the owner was nowhere in sight. I have a feeling the person FT dealt with wasnt the owner, because she mentioned the guy she saw was wearing a hat and Ive never seen the Owner wearing one, just his bald head.

                                                                                                                                                                                                                                                                Anyway, There were a few people eating when I got there, a few orders being prepared. This looked like it could be a problem situation. I put in my order, Double Double combo with the "Smoke" added to the burger(panko crusted jalapeno, so good!). I figured the Smoke might cause a order queue issue, and I was a bit worried.

                                                                                                                                                                                                                                                                I was watching the guys prep the food, and I was looking for my burger to be made. After a few minutes passed, a group of 4 people recieved their orders one by one, and I looked at the griddle and there was nothing cooking on it. This worried me, I thought I was forgotten. A guy then tossed a single burger on the grill with some onions, im assuming for the person that ordered after me. All of a sudden, I hear my name called, a bag is handed to me and everything is good.

                                                                                                                                                                                                                                                                It only took about 10 minutes to recieve my meal, and everything was right. I didnt see them make the jalapeno things but they were in there and added a nice bit of texture and kick. The fries were cooked just right. The burger was as awesome as usual, unfortunately it didnt last for long!

                                                                                                                                                                                                                                                                I noticed a few changes when I went. The windows out front have a frosted look to them now, I think they were all clear before. Inside I noticed a few bottles of Jones Soda with the Burger Priest Logo on it, it was Root Beer flavor. They werent in the fridge but i assume they were for sale. Kinda cool if you ask me...

                                                                                                                                                                                                                                                                1. re: jmarcroyal

                                                                                                                                                                                                                                                                  jmarcroyal, you are right, the person at the cash was definitely not the owner; but the owner was manning the flattop. Glad you had a good experience.

                                                                                                                                                                                                                                                              3. It's a fastfood burger joint the size of a walk-in closet. The burgers are some of the best in Toronto. The owner is usually nice enough for the couple of minutes you interact with him to place the order. the wait can be long on peak hours. the owner can get overwhelmed during busy times and could need an attitude booster. I will keep going back because I like the burgers and have not had an experience with service bad enough to make me want not to return. Those who have had a bad experience and decided not no return and to air their discontent here are well within their right to do so. To those who would rely on these bad experiences of others and would decide to give the place a miss, I say, give it a try, it may not be that bad when your turn to order comes, and you will probably survive the 100 seconds with him untainted enough to enjoy the burger, and hopefully they will soon get their act together not to screw up the queue of orders. to those who are openly hostile to this place without even having tried it, I have nothing to say that the Mods wouldnt remove.

                                                                                                                                                                                                                                                                3 Replies
                                                                                                                                                                                                                                                                1. re: shekamoo

                                                                                                                                                                                                                                                                  well said shekamoo,,,,lots of opinions based on opinions happening. I also sincerely doubt everyone is getting ear to ear smiles when they walk in to McDonalds which inexplicably has become the go to reference for the standard of hospitality in this thread. It's also funny that some of the most vocal and prolific detractors are those who have made their mind up without setting foot in the door.

                                                                                                                                                                                                                                                                  1. re: shekamoo

                                                                                                                                                                                                                                                                    I don't see what all the fuss is about. My daughter and I have gone on the best burger in the Beach, Leslieville, Riverdale hunt and determined that The Burger's Priest is among the weakest in the bunch. The meat is flavourless and small. The value is not there and to top it all off it is cash only. No Interac. Sorry Chow Hounders, but I'll put my money and my burger loving self into the Burger Shoppe at Queen and Broadview any day or Great Burger Kitchen. If I really feel like having a good old fashioned (read unhealthy) burger I'll head to Dangerous Dan's. Yummy grease and monster portions.

                                                                                                                                                                                                                                                                    -----
                                                                                                                                                                                                                                                                    Dangerous Dan's
                                                                                                                                                                                                                                                                    714 Queen St E, Toronto, ON M4M1H2, CA

                                                                                                                                                                                                                                                                    Burger Shoppe
                                                                                                                                                                                                                                                                    688 Queen St E, Toronto, ON M4M1G9, CA

                                                                                                                                                                                                                                                                    Great Burger Kitchen
                                                                                                                                                                                                                                                                    1056 Gerrard St E, Toronto, ON M4M 1Z8, CA

                                                                                                                                                                                                                                                                    1. re: Freakazoid Glazermabobber

                                                                                                                                                                                                                                                                      Please do continue frequenting those places- Dangerous Dans might as well be sawdust mixed with groundbeef. Old fashioned is what Burger's Priest is doing, not DD.

                                                                                                                                                                                                                                                                      -----
                                                                                                                                                                                                                                                                      Dangerous Dan's
                                                                                                                                                                                                                                                                      714 Queen St E, Toronto, ON M4M1H2, CA

                                                                                                                                                                                                                                                                  2. Just for the record, I've been about 6-7 times since I found out about this place. I've never had poor service, been served out of order, or anything else that people are complaining about on this thread. They're not overly friendly, but they're friendly enough. I'm not going there for a social visit. Lately I've noticed that they are making an effort to say hello as you walk in - perhaps in an effort to address some of the aformentioned issues - but I really don't think they need to. I don't know which guy the owner is, but i could care less. I just want a burger. And I love, love, love how there's always parking. God, what a relief.

                                                                                                                                                                                                                                                                    2 Replies
                                                                                                                                                                                                                                                                    1. re: justpete

                                                                                                                                                                                                                                                                      I don't have much more to add except a picture of the double double I had recently which kind of says it all...

                                                                                                                                                                                                                                                                       
                                                                                                                                                                                                                                                                    2. I went for the "Priest" which is the stuffed mushroom added to a cheeseburger. Beacuse I had to try both :) But it wasn't a great game plan. There was tons of cheese flowing out of the mushroom, different cheese from the cheddar on the burger. Just way too much cheese competing with both the beef and mushroom flavours. Both items seemed like they would be great on their own, although the Option was a tad greasy.
                                                                                                                                                                                                                                                                      The fries in the chili cheese fries were pretty bad, greasy, very brown yet undercooked. The toppings were good enough to make the gloppy mass edible.

                                                                                                                                                                                                                                                                      9 Replies
                                                                                                                                                                                                                                                                      1. re: julesrules

                                                                                                                                                                                                                                                                        get the Pope, which is double double+ stuffed mushroom 'option', this way you will have enough beef to withstand the onslaught of cheese!

                                                                                                                                                                                                                                                                        1. re: julesrules

                                                                                                                                                                                                                                                                          I've had the Priest and thought it was great. Different strokes I guess. Since I thought the chili cheese fries were great too. Mine weren't at all soggy though.

                                                                                                                                                                                                                                                                          DT

                                                                                                                                                                                                                                                                          1. re: Davwud

                                                                                                                                                                                                                                                                            Amateurs!

                                                                                                                                                                                                                                                                            What you need, is the Tower of Babel!
                                                                                                                                                                                                                                                                            Throw yourself into a holy-coma with grilled cheese buns + double cheeseburger + The Option....oh, and ya might as well add smoke while you're at it!