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Disapointed at Ray's the Classics

Went for a birthday dinner recently. While the food was every bit as good as usual the service was certainly not up to par. Everything was terribly rushed. Every time you put your fork down, someone was there to grab your plate. Refils on bread never arrived. Instead of preparing doggie bags in the kitchen (as always has been done in the past) bus boys brought boxes and then hovered to take plates as I prepared the boxes. We had 3 courses and were out in an hour. Literally. While I understand the need to turn tables this was just rediculous. Is this everyone's experience lately, or just an outlier?

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Ray's the Classics
8606 Colesville Rd, Silver Spring, MD 20910

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  1. I have taken several people to the mother ship of Ray's The Steaks and some have remarked that the service is pretty much rushing you out of the door. I guess you can chew slowly, sip rather than gulp, and try everything to cut the pace. My experience at Classics has been the opposite, that service is so slow that you are there longer than you want to be. So it goes!

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    Ray's The Steaks
    2300 Wilson Blvd, Arlington, VA 22201

    1 Reply
    1. re: BookGuy

      I had the same experience at Classics. The place was empty yet they still rushed us out of there. Additionally, none of the steaks were served at the level of done-ness requested. Over-rated as far as Im concerned.

    2. The original comment has been removed
      1. We went to Ray's the Classics last year, expecting great things. It was so-so and service was quite rushed. The steaks and sides at Fleming's are MUCH better and the service, too.

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        Ray's the Classics
        8606 Colesville Rd, Silver Spring, MD 20910

        6 Replies
        1. re: Transplanted Texan

          Sorry, the only thing that Flemings is better at is separating you from large amounts of your money to send to their corporate headquarters.

          Ray's has never advertised white-glove service, but it's always friendly, it's half the price of the big guys, and IMO, better food.

          I've never experienced the rushed service, but I can imagine that asking the waiter (not the busboy) to slow things down should be effective.

          I do appreciate how many of you don't like it, though. It makes it easier for the rest of us to get a table!

          1. re: DanielK

            I know you have a real fondness for all things Ray's. Unfortunately my experience (and apparently others' as well) at The Classics don't match that. It is a real mystery. They must know you well, perhaps that explains it.

            I only go a few times a year, but I've had probably now a total of 15 meals at Fleming's. I've never had a bad -- or even mediocre -- meal at Fleming's. We had indifferent service a couple times, but that's about it.

            1. re: Transplanted Texan

              It's not just Daniel. Some of my best restaurant experiences in this area have been at Ray's the Classics. Yes, I've had some instances where there was clearly a rush to turn tables, but that was exclusively in the bar/bistro side, and in a more casual environment when there's a crowd outside waiting for those tables, I think that's plenty justified.

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              Ray's the Classics
              8606 Colesville Rd, Silver Spring, MD 20910

              1. re: Transplanted Texan

                If everyone except for those who are recognized got poor service and food at Ray's, they wouldn't still be in business. But they have waits for tables every night of the week.

                It's not to your taste, that's fine.

                I used to travel constantly for business. The client dinner at the steakhouse is a tried and true dealmaker. I've eaten at all the big chains: Morton's, Ruth's Chris, Shula's, Fleming's, etc. I've certainly gotten some four-star service at those places (though not always), and had very good meals. But I've never had a steak at any of them that was as good as the Cowboy or Hanger at Ray's, and I spent at least TWICE as much money, if not more, at these places, for a comparable meal.

                1. re: DanielK

                  I was at RTC for dinner tonight and can't fathom how this notion of being "rushed" persists. Arriving on Friday night, at the height of dinner crush(7:30pm) on a beautiful early summer evening and service was flawless throughout our meal. Two apps, two entrees, a shared dessert, a bottle of wine, in about an hour and twenty minutes seemed just the right pace for the meal (we had a movie to get to, otherwise I am sure we would have lingered over another glass of wine or two.) And btw: I don't think they ever "refill" the bread, do they? In the five years or so that I've gone to RTS, the plate of bread comes with the water glasses at the start, and that's it. But who wants to fill up on bread anyway with all the other good stuff that comes out of that kitchen?!

                  1. re: DanielK

                    Guess that's why there are so many restaurants, and despite the many bad experiences people have at them at one time or another, the are still in business and have some happy customers, anyway.

            2. Wasn't disappointed on my visit. Why would you want refills? Didn't feel rushed when there, so, not ridiculous to me. Maybe next thyme. :)

              1. I have never had a problem there. The food is consistently good and service is friendly and efficient. I have never felt rushed by the staff. I have sat in both the dining room and the bar with different mixes of people. I have even eaten at the bar alone. Sorry you had a bad experience.