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May 20, 2010 07:24 AM

Our own Board Mod cited in WSJ! OpenTable vs. UrbanSpoon

About twice a year, long discussions ensue on foodie website over the concern that booking through OpenTable leads to shabby treatment at restaurants, says Jacquilynne Schlesier, community manager of Chowhound.

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  1. Why do you think OpenTable reservations get worse treatment? It seems their CRM aspect would reward regular diners when they are identified as such...