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Feb 12, 2010 07:11 AM

Does OpenTable Close Doors?

Do you get the sense that when you make a reservation on opentable you are placed at the worst possible table in the restaurant? Do you think restaurants favor diners with more opentable points? or those who just call and reserve with a human?

I feel this has happened to me several times...has anyone else had a similar experience?

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  1. I have used OpenTable many, many, many times over a long period of time. I have never sensed that it has affected my reservation or my seating in any way.

    1. interesting...Ive never had that problem....Maybe request a certain seat when you are making them online? I use my open table for corporate reservations and then i reap the 100 gift certificate least once every few months. I dont know why they would give crappy seats to someone with opentable points...doesnt seem to make sense to me.

      1. I'm so happy someone posted this - I have indeed had this experience each time I've used OpenTable (though I've only used it 3 or 4 times). Do you guys think it depends on the number of OpenTable points the diner has?i.e., if I don't have many, is the restaurant more likely to give me a worse seat, thinking that I am an infrequent diner and thus not a steady source of revenues?

        1. I don't think it's a point issue because once you redeem your points, your points accrued becomes zero. But I wonder if VIP status has a bearing on favoritism. Gutsofsteel and Smokeandapancake, do you guys have Open Table VIP status? I do, and I haven't experienced bad seating. But I've heard enough about this topic to wonder if there is some merit to the complaints.

          4 Replies
          1. re: Miss Needle

            I am a VIP, yes...I really dont think i ever expericed horrible seating though...Interesting.

            1. re: smokeandapancake

              I am VIP as well and have never sat at a bad table. The restaurants treat you well with VIP status because we are the people who go out and the people they want to see back at their restaurants. But think about it. You are using a service for free where you eat at great restaurants and are given money back for it. It is a great deal and does the table really matter if the food is good?

            2. re: Miss Needle

              I also wonder if VIP status makes a difference. For instance, last year I had 11 reservations and just missed VIP status. I eat out a lot more than that, but use opentable a fraction of the time. (Perhaps this could be more relevant than the points level for the issue noted above.).

              1. re: morgan10

                I have VIP status and have been placed at both good and bad tables. I don't think there is a correlation between VIP status and seating -- at least from my experiences.

            3. this has been discussed a million times.
              If a restaurant uses open table for reservations they use it for ALL of their reservations, whether made over the web, by phone with the restaurant, or in person.

              open table is a full reservation system, not just a website.

              so - no. i don't think so.

              1 Reply
              1. re: thew

                Any thoughts on the VIP/non-VIP question?