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Opinions on NXR or Bluestar gas range?

I've been looking around to find a good reasonably priced but still pro-style gas range - and just saw the NXR brand of ranges, I've also been looking at the Bluestar and it's currently my frontrunner!
Has anyone gotten or used one of these before - what have your experiences been?

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  1. This is truly a case of you get what you pay for. I sell many appliance manufacturers and I honestly would not put either of these in my own home. Not impressed with the companies the quality or the local representation. I would look into the new Kitchenaid pro series. Probably the best in it's price range, and I'm not a big Kitchenaid fan. Also consider the new Viking Designer series - very nicely priced for the features, and wonderful quality. If it's in your price range, it would be my first choice.

    2 Replies
    1. re: ruby765

      I am a proud owner of a BlueStar. The performance is unbelievable. My color is unique, as is my cooktop configuration. I moved my griddle far right, my CB far left and added two 22K's. Surely, Kitchenaid and even the New Viking, are hardly pro. NXR is unfortunately untested and from overseas. Not interested. I enjoy working with American boutique companies that are fluid with design and stress performance. Sure smaller appliance companies are not littering the landscape, but they respond and care. BTY, BlueStar replaced Viking on Next Iron Chef. Love the little guy!!!!! However, just my experience. Go touch, cook and feel each, and you will see for yourself.

      1. re: ruby765

        I will put a BS into my kitchen soon.

        I would put neither Viking nor KitchenAid in my kitchen.

        KA is an inferior product. KA had issues with blown fuses and ovens a few years ago. BS had issues with oven doors a few years both seem to be resolved.

        Vikings quality has been going down for at least 5 years. And it appears it has not been resolved.

        A 30" BS range is about $4K. You do get what you pay for and probably a little more.

      2. I’m a proud owner of a Wolf and do chef demonstrations for large equipment dealer so I get to play on all of the gizmos.

        Between the two you picked Bluestar hands down only because NXR is unknown and appears to be a cheap imported knock-off. Who knows it may end up being as good as a dacor, Viking, thermador, but currently BS burners kick butt.

        To throw another option in at you, have you looked into induction cooktops?

        I would suggest that you check them out, if I was redoing my kitchen I would ditch the range, put in induction and double wall ovens – induction is THAT good.

        3 Replies
        1. re: RetiredChef

          Blue Star cook tops seem to win hands down based on numerous postings I've read and I was leaning towards the 36" cook top. However, I've just started seeing rave comments about induction - can anyway advise on the difference between gas and induction? I do a lot of stir fry’s and know gas is the prevailing method in Chinese restaurants...

          1. re: dorymoments

            Restaurants that use woks use gas burners, but their burners are about 3-5 times stronger than what you'll find on your residential cooktops.

            As far as that goes, alot of large induction hobs have a higher BTU conversion than the most expensive residential gas hob.

          2. re: RetiredChef

            Induction is fine, as long as you use cookware that will work with it....but what about my Mauviel?

          3. Thanks all for the input! I just bought the 4 burner Bluestar yesterday. Viking and Wolf's are tempting but beyond our pricepoint right now - maybe in the next kitchen! It won't be hooked up for a couple of weeks but I'll report back on how it worked out. I'm excited - hopefully if it's good enough for the Iron Chef's it'll be great for me :)

            1 Reply
            1. re: sablon

              Have been cooking with the Bluestar for over a month now and LOVE IT! The temperature control is unbleiveable - I can take something from a rapid boil to a simmer with the dial of the knob. The gradient between high and low is also substantial. It's a solid construction and althouh open burner - very easy to clean as all the components come apart. An excellent pro-style range and a more reasonable price point.

            2. NXR is made by Duro, a Chinese company.

              Which is a subsidiary of Chinese Nexgrill.

              I am have never owned or cooked on a NXR.

              But I am familiar with Nexgrill.

              SS BBQ grills that rust after two or three years.

              NXR allegedly uses German made burners in their Chinese made ranges.

              I would run the other way.

              1. About 2 months ago we bought a Blue Star 36 inch. It has been a nightmare! We would NEVER wish this product on anyone. We are fighting to get our money back, but the retailer says he cannot get his money from Blue Star, and the Canadian distributor for Blue Star says it is the responsibility of the retailer. We spent a considerable sum for this "high end" product, and are sorely disappointed.

                Upon delivery the cast iron grates were badly chipped.

                The burners did not light properly (releasing too much gas before spark resulting in big poof to start), and did not turn off properly (another poof to end).

                The knobs are inset too far, so we cannot read the indicators.
                The oven casing expands upon heating resulting in a large "bang" sound as it expands each time.

                Blue Star has sent replacement grates, new knobs and replacement burners. The tech has struggled to install these correctly - to no avail. They have been out twice - so far.

                Blue Star's recommended "fix" for the knobs was to stuff PAPER into them so they sit out further!
                The new grates do not fit into the cook top properly. It is so tight now we cannot remove them for cleaning, and the trim sits askew. Another manufacturing defect.

                When the tech left last time, we continued to smell gas, and were forced to turn off the main gas valve at the wall. When he called the next day, the tech postulated that this was due to the stupid "paper fix" for the knobs pressing on the valve, releasing gas slowly.

                We are continuing to fight through this problem. We have lost faith in the quality, and SAFETY of this product.

                Food for thought as you consider which manufacturer to go with!

                1 Reply
                1. re: Canada

                  I feel your pain, but that's all you have to say in the entire chow-world?

                  I've noted that the burner bowls aren't exactly square. If you get them off by 90 degrees, they're a very tight fit. There's one of the sections that fits around one leg of the star that's raised. IIRC, it needs to go at either 2 o'clock or 7 o'clock.

                  The big burners will come on with a ka-whompf! because you turn them to high to light them. If you turn past that to low when lighting, it will be less dramatic.

                  Couldn't tell you what to do about the other issues. The knobs seem very odd. You could attach a photo if you're interested in more than just venting.

                2. I have had a NXR range (30") for about a month and I absolutely love it. It is extremely tough built, pro-style range. It has German burners (same as in Wolf), US made sensors, Italian doors and some other key Australian parts. Yes, it is put together in China. Contrary to some statements here Duro is not a Chinese company, it is American company headquartered in California. And the range completely transformed the looks of out kitchen. My wife loves it and she not only adjusted to the fact that all 4 burners are identical, now she could not imagine going back to difefrent size burners. We really knew nothing about NXR and never planned on getting a pro-style range but went to local gourmet-appliance store and after spending about 30 min with a very knowledgeable salesman, looking at many ranges we returned next day and bought it. They said they sold about 300 of these NXR ranges in 2010 and never had any complaints (there was something about the legs that you have to watch for during installation but it is minor). At about $2400 delivered and installed I could not think of another product with more bang for the buck.

                  1. My wife is VERY disatisfied with our Thermador gas range & is considering A Bluestar range(sold here in Canada by Costco). Among the compaints about the Thermador which we`ve owned for almost 7 yrs is it`s reliability factor; two costly repairs in the past 18months, the difficulty in getting the oven to stay on as it always takes at least 3 tries Plus the oven fan is quite noisy.. LP is determined to get another range & no, there is no question of getting a Kenmore or some similiar brand. LP LOVES cooking & is a great amateur cook!
                    I`ve done some research on BS & the "hands on" reviews are generally positive but questions do remain.
                    Can anyone advise from personal experience?

                    1 Reply
                    1. re: rancher rick

                      I have a Viking stove in my NJ life and a BS in my NH life (dont ask...). Anyhow, the BS is so far superior to the Viking (as is NH to NJ, odd how that works out...). The BS burners are better than anything else you will find. I will say that I got the gas oven (couldnt swing the electric option) and if I dont use convection the oven seems really underpowered but that might just be an adjustment problem. You will not be unhappy with the BS!

                    2. Problem with the NXR Gas Range--it is made from low grade "stainless" steel that is known to oxidate (rust) over time. I had an NXR 30" DRGB3001 Gas Range delivered four weeks ago. The burners and oven work just fine, but I found that this so called 304 "stainless" steel advertised in all their on-line specs is magnetic !!! None of my other stainless steel appliances will hold a magnet. I called the DURO Corp in California and they admitted that the steel used in the new 2011 model has been substituted for a less expensive grade (400 series) of steel and "someone" would get back to me. Well, I've called every week and sent a weekly email and get the same story, we're working on it. Meanwhile, the DURO Corp's website still states the range is constructed of "all 304 stainless" steel and duping more buyers into believing they are getting a range that won't rust--if you buy an NXR, you'll get what you pay for !!!

                      1. We purchased an NXR Stove a 13 months ago and have been very happy with its performance for the price until now. We had a problem where our oven was intermittently heating up (as luck would have it, right before Thanksgiving). Fortunately, our problem was with an igniter switch which could be resolved by using a generic part. However, what we've discovered during this process is that there is NO parts distributor in the U.S. that can provide an actual NXR part.

                        Believe it or not, 3 years after they've been selling their product in the U.S., there is still no distributor in the U.S. for their parts. Bottom line, this would be a fabulous value except for the fact that parts availability is very unreliable. If you have a problem that needs to be resolved with an actual NXR part, it has to come from China. And you may be waiting 10 days or you may be waiting months... there is no telling. For this reason, I wouldn't recommend it.

                        The US rep ADCO requests parts and they get little or no reply. Some customers have been waiting months for parts and are basically without a range while they wait. If I were you, I'd wait to buy an NXR until they have a warehouse of parts in the U.S.

                        1. We bought a Bluestar 36" 6 weeks ago & love it. My only "complaint" would be that oven could use more insulation in it as the sides become VERY hot when oven is on. I have added a heat shield behind the range & on the sides of my cupboards.. The Thermador is in the garage looking for a new home.
                          We bought the BS at our local Costco for $2600, it was a floor model & the last one as they were discontinuing carrying the BS.. Considering that we paid over $7K for the Thermador this BS is one heck of a deal! My wife is extremely happy with the BS, six burners, no noisy fan in the oevn, large oven capacity, etc.

                          1 Reply
                          1. re: rancher rick

                            I highly suggest you consider Wolf. They are pricey, but we love ours. Truly exceptional range.

                          2. I've had the 36" BlueStar for about 5 yrs. There were problems with the range when delivered, and the service technician had to 'rig' solutions to shoddy manufacturing. Once it was correctly installed, it was pretty good. The performance and design convenience of the burners is great. I've had to replace quite a number of the ceramic ignitors, which are poorly designed and easily cracked/broken. In general, customer service at BlueStar is terrible. The burner cavity of the oven 'self-destructed' with the rivets/grommets melting. Apparently this was a defect they were aware of, but did not have a recall or notify owners. After complaining, they were willing to send out replacement parts, but left the installation up to me. I think I'd look long and hard for another brand of restaurant-style range - one that is proud of their product and values their customers. BlueStar does not meet that standard.

                            1 Reply
                            1. re: elbowelbein

                              Purchased our 48 in in 2008. Did have a problem and a new oven floor pan was sent out. The rivets securing the flame spreader did separate. Pulled the old pan just as I would for regular cleaning and inserted the new. The only time consuming part was the burn off. After all, it was new. A very simple thing to do. And I have found their service to be first rate. Also, I have not broken any ignitors. I am just careful with burner grate removal. I read about that problem on Gardenweb, purchased anyway and have not experienced it. 4 years and still going strong. I would not have any other range.

                            2. I would definitely get NXR range. Me and my wife have been using NXR range for 3 years now and I can say that the quality of the range is really great. Everything is working perfectly and the quality of the materials are top notch. Eventhough we are not prefessional chef, we still got the NXR range for the ease and enjoyment of cooking. The professional design looks elegant on our kitchen. I would definitely recommend the NXR range

                              3 Replies
                              1. re: tom78

                                I want to add here my experience with BS. I got the new model RPB304BV1 in July 2012.
                                1) It came with three burners attached and one lying around in pieces. (BS sent a replacement after I called.)
                                2) The side trim was attached with one screw on each side – there should be two. (BS said they will send a service person to check. They have not done it yet.)
                                3) There were screws lying all over the place. (BS told me that that’s because workers get several in their hand and then they fall around. Seriously!? )
                                When turned on, burners are too high for my style of cooking. Can anyone tell me if the flame can be adjusted beyond the burner control knobs? (thanks in advance.)
                                The hole stove gets too hot when oven is at 450. I am having second thoughts.

                                1. re: pr39

                                  You can adjust the low flame on the burners. You'll need a long, very thin flat-blade screwdriver. To adjust the low flame, you have to remove the burner knob first. If you look inside the valve stem (shaft you just pulled the knob off of), you'll see the adjustment screw.

                                  The method to adjust is first to turn on the burner and turn it as low as it will go (slightly past "Low" on the knob on my range). Holding the stem in that position with one hand, you adjust the screw with the screwdriver with the other hand (or with help, remember it has to be a teeny long screwdriver). I'm forgetting if it's your standard righty-tightly to reduce the gas flow. Either way, adjust just a little at a time (1/4 turn or less) and watch the flame change.

                                  What you want is for the flame to be as low as it will go without causing the igniter to spark. It's your call as to whether having it spark every now and then is OK. I know with my range I also had to tweak where the igniter wires are relative to the flames (by bending the flange where they screw to the bottom of the cast iron burner), but that's a dicier proposition because you could crack the ceramic igniter.

                                  So, that's the basic procedure. Sorry about your other troubles. Our oven door gets hot when the oven is on, as will the front of the drip tray. My understanding (although I haven't checked with a IR thermometer or anything) has always been that the range meets UL requirements, which allow a max of 180F external temperature. That's hot enough to be hot but not so hot that you blister from just touching it.

                                  Best of luck.

                                  1. re: ted

                                    thanks, Ted.
                                    for the benefit of others who might want to do the same thing, Ted's instructions are precise and accurate. When you start turning the adjustment screw you can go in either direction since the circle seems to be continuous.

                              2. I have had a Blue Star Range for over 8 yrs now, with four stovetop cooktops (one high heat one simmer and two wide range) and a 24" griddle. It had been a great range. The high power gas cooktop boils water in minutes and heats up pans hotter than any other range I have ever used (including commercial). The simmer part is perfect for slow cooking and I have simmered food in a heavy pot for over 4 hrs. Construction is solid and the convection ovenis fantastic in maing roasts and baking. I would very highly reccomend the Blue Star and certainly get the griddle option. You will wind up using it much more than you thin. 24" is just right.

                                1 Reply
                                1. re: dcjenk2

                                  We have had our Bluestar 36" range for almost 2 years & absolutely love it! It replaced a very expensive Thermador which was a piece of c#*#p!
                                  The BS is a wonderful addition to our kitchen & it gets a lot of use as my wife is a terrific cook. I am an amateur baker as well so I can say that the oven is perfect for baking bread too.
                                  I wouldn`t hesitate to recommend a Bluestar range!!

                                2. NXR = Nightmare, eXcruciating, Range
                                  I never thought i'd be writing this. We bought the 48" NXR gas range back in November. When we received it, the left oven didn't work at all. When we turned the griddle on it practically melted down, it went all the way to the highest temperature and stayed there regardless of the setting. The front panel of the unit where the control knobs on is simply cheap, painted on metal and the paint job was smeared like some kid did the work. I had to buy an oven thermometer to regulate the temperature. E.g. when I set it for 350 degrees it only heated to 275, so I have to manually gauge the temperature. The broiler is super hot, which I like, but it has a huge hot spot in the middle so you must constantly watch and rotate the pan. OK, here's the kicker...the issues I have had when I first received the unit back in November have never been fixed to date. That was over three months ago, despite calls and service visits, I am still without my second over, griddle and a crappy looking stove front. No one has disputed the issues, they just haven't fixed it yet.

                                  I had coffee with my attorney this morning and he is awaitng instructions. I plan on contacting the BBB as well for this terrible service. I have contacted the vendor, Costco regarding this issue as well.

                                  Do not buy this unless you feel like you can beat the odds.

                                  2 Replies
                                  1. re: dmcilvaine

                                    I just replied to your similar post on gardenweb and suggested that you call Costco. Here I find that you already have. Costco has an absolute satisfaction guaranty and three months is not too late. You can return it for a full refund or exchange it as you prefer. This Costco policy was an important factor for me in deciding to get my NXR a couple of years ago. While I haven't had problems with my NXR, it was still good to know that I could have skipped the warranty hassles.

                                    One thing for anybody buying a brand with small market shares is that warranty service can be skimpy or bad. There are several postings on the gardenweb site about such problems with NXR service and a lot more about Blue Star. There are more about Blue Star simply because BS has a larger market share, not because NXR is better.

                                    1. re: JWVideo

                                      Hey, thank you for the nice response. I had read the reviews about both NXR and Blue Star as well and just assumed those folks had a bit of bad luck and it wouldn't happen to me. Wrong answer! We went top-end with all of our other appliances, but I figured, what could possibly go wrong with such a simple device like a range? I didn't contact Costco originally because the manufacturer writes in big, bold lettering that we should not contact the vendor for warranty items. I should have followed my instincts and contacted them right away. At this point, I think I may want another range, another knob is now starting to act up, arrgh! The problem is that this puppy weighs 500# and takes a small army to move through our newly finished home. Thank you again and happy cooking!