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kichenaid food processor k-put

d
donali Jan 3, 2010 04:22 PM

My 14 cup KA processor only 1 year old just died. It actually can be coaxed to life briefly, but it seems to be a problem with the handle latching aparatus. As I remember , I replaced 2 Cuisinart bowls for this same problem before deciding to jump ship to KA. I'm certain it is completely out of warranty and in all honesty I probably voided the warranty by putting the bowl in the dishwasher many times. The bowl appears to have a sort of superficial cracking appearance in places. Ok, OK I know I should put everything in the dishwasher, but that's how I am and I'm not likely to change. In my defense I never put the blade or any knives in the DW! I've contacted KA but I'm assuming I'm not going to get much assistance. So,, what brand processor should I buy? Though my knife skills are better than average, I choose to use my FP quite a lot when I'm busy.

  1. Channa Jan 4, 2010 08:04 AM

    Sorry about your processor. It's curious that you encountered the same problem with both brands. Two things come to mind --

    Do you wash the bowl on the TOP shelf of the dishwasher? I think it's safer up there, and not as close to the heating element. Perhaps the superficial cracking is from excessive heat? As I understand it, the bowl, lid, and blades are all dishwasher-proof.

    Do you, by any chance, store the processor in the "locked" position? Except during actual processing, the lid should be loose, and not clicked into the bowl. Well, that's a really bad description of it, but I hope you'll understand what I mean.

    Good luck!

    2 Replies
    1. re: Channa
      d
      donali Jan 4, 2010 09:50 AM

      The machine was a deep close out at Macy's, and cost under $100, maybe because it's a weird bright blue color! I didn't bother to register it, but probably should have. Usually I do place it on the top shelf, there may have been a time or two when there wasn't enough space, which was probably the problem. I do most often leave the processor in the locked position with blade in placeI had no idea it would matter.

      1. re: donali
        Channa Jan 4, 2010 01:26 PM

        Yes, the instruction booklet says:

        To prevent damage to the interlock system, always store the work bowl and work bowl cover in the unlocked position when not in use.

        There seems to be a one-year warranty, so you might be in luck. I hope you saved your sales receipt!

    2. b
      bear Jan 4, 2010 04:48 AM

      I'd wait to hear back from KitchenAid. Did you register the processor? If so, it may still be under warranty. The website says that the bowls are dishwasher-safe, and I've put my bowl in the dishwasher hundreds of times ( I use mine quite a bit, too, especially for shredding and grating cheeses and veggies), so I don't think that caused it. Good luck!

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