Christmas dinner 2009 [A J Maxwell's Steakhouse]
We had a reservation here for Christmas dinner at 7:30 and were told it would be a minute. Well it was after 8pm before we were sat. We were not the only ones sat late. Hostess was not being very pleasant as we watched others inquire about there reservations. We own a fine dining restaurant and understand busy nights and how to adjust accordingly. We ordered a steak, mid rare and it was well past that when it arrived. The potato gratin was undercooked, the brussel sprouts were roasted and very wine flavored, but did not taste like brussel sprouts.A disappointment. The onion rings were the best thing we ordered. The server was pleasant but after the initial check back, we never saw him until he dropped the check. We watched the guy in the suit, the manager I assume, not go up to one table! I am sure he is being paid, but not sure for what. Honestly, he really did not do much but walk back and forth. We were hoping for more based on the hotel concierge suggestion and recommendation. Oh well, we won't be going back and I doubt many more of their customers ever will either. Tourists I guess.
AJ Maxwell's - Steakhouse
57 West 48th Street, New York, NY 10020
I was recently in NYC for a long awaited trip with one my best friends. She had made reservations for 8:00 P.M. at A J Maxwell's. It was our last night in the City, so we were both looking forward to our dinner. Joining us, was a friend, also, our driver, back home.
It just happened to be Restaurant Week in the City and Maxwell's was participating. They initailly brought over to the table when we sat down, their "regular Menu". My friend had to ask for the "restaurant week " menu. Our waiter, Howard, was so not freindly, and acted as though we were "inconvieniencing" him by taking our order for our meal, refilling our water glasses. He even got clearly annoyed when our guest asked to change his dessert order. We ordered a cocktail before dinner, a Gin and Tonic, and a Captain and Diet, and the drinks were so "watered down", all you could taste was the mixer, and hardly any alcohol. Howard, never even bothered to ask us if we wanted wine with dinner,or another cocktail before dinner was served. The first course was a basic mixed green salad, but we all ordered the "restaurant week Entree " of sliced Filet of Beef.
There were 3 or 4 slices of filet, and about 3 potatoes on the plate. The portions were definately liliputian. Howard, our lousy waiter, never once came over to our table to see if we were enjoying our meal. Everyone, but him, brought things to our table.
We did finally see Howard, after we asked another waiter for our check.
Much to our surprise, the gratuity was already on the check! The gratuity was 20 % added to our taxed bill. Our watered down cocktails were $14.00 each.
Howard got awfully friendly when we paid the bill, and asked us "Where are you all off to now? I was so disgusted! I didn't acknowledge him, we all just got up and walked away.
I did tell the Manager that I was highly disappointed in the service, the food was mediocre, and the Howard, did not in any way deserve a 20 % gratuity.
She apologized, and I could tell that she was going to try and "appease " us in some way, but I politely told her that I would never return for a meal, and they should not participate in Restaurant Week. I feel like we were robbed!
57 W 48th St, New York, NY 10020
I have never heard of this place and wonder if other regular Chowhounders have. It certainly isn't one of the standard list of first rate steakhouses that people in the city would recommend - like Lugerr, Keens, even the Luger spinoffs like Wolfgang's
Sounds pretty dreadful.I'm curious to know if it is a place filled mostly with tourists sent by hotel concierges.
I just had a corporate event there in the wine cellar. It was packed with business suits, not tourists, when we arrived. We only had the event followed by appetizers and drinks but the food we ate was decent enough (though everything tastes better when someone else is buying it), and for a midday event for 50, the price per head they charged was cheaper than most places in Midtown.
Clearly it's not in the upper echelon of NYC steakhouses but if I had to entertain people in the area I'd likely choose it over any place that surrounds Rock Center except maybe Ruhlmann.
57 W 48th St, New York, NY 10020