Atlanta Thanksgiving Fiasco at Ray's on the River
We had reservations at Ray's on the River for Thanksgiving dinner at 6:00 pm - a party of 2. We showed up around 5:45 and expected a few minutes wait. The hostess told us that the wait was 1:30 PAST our reservation time - meaning that we would be put on the list for the first table available after 7:30! We would not be able to get a table before then because there were walk-ins who had been waiting over 2 1/2 hours.
We left without enjoying the dinner we had looked forward to and don't plan to visit there again.
The hostess couldn't tell me why there was such a delay, but obviously they either overbooked or were taking too many walk-ins. The atmosphere was horrible - everyone was complaining, and the restaurant even had a local sheriff's officer in uniform present at the hostess desk to keep crowd control.
Am I being unreasonable to expect that a 6 pm reservation means that I should be seated within a reasonable time? I would have been fine with a half-hour wait, but not 1 1/2 hours.
It looked SLAMMED when I drove by Thursday afternoon. I would be upset - especially with a reservation made.
You are not being unreasonable. Once they realized that their "system" had been compromised they should have called you at the very least so you could have adjusted your timing or changed your plans.
Granted, a holiday puts strains on a restaurant, but this is inexcusable.
I stopped recommending Ray's for this very reason. They remind me of the Seinfeld episode with the rental car company. They seem to know how to TAKE a reservation, but they do not seem to understand how to HONOR one. Too many great restaurants in ATL to put up with this kind of inconsideration.