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Nov 23, 2009 04:46 AM

Self Checkout at Costco.

Hey Hounds.

So my local Costco (Green Lane, Newmarket, Ontario) has instituted self check out lines. So far so good. They weren't long lines and thankfully the only people using them had limited items so they almost worked like express lines.

Anyone else have self check out at their Costco??


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  1. Have had them for for about a year, excellent and quick.

    1. this would seriously change my life in magical ways. c'mon, costco southern CA, let's do this!!!

      4 Replies
      1. re: chez cherie

        i have had the clerks at two southern cal stores complain that these are coming soon. i can't wait. i spend a lot of time at home depot and lowe's and LOVE self check-out. btw, the ralphs and albertsons in la crescenta both have them.

        1. re: justanotherpenguin

          Why were they complaining? Fearing for their jobs? they have nothing to worry about, a majority of people don't use them.

          1. re: roro1831

            fearing for their jobs.

            when i first started using the self check-out at a home depot several years ago, hardly anyone used them. i have now gone into home depots where the only open registers are the 2-4-6-8 self with only one worker monitoring them. after a while people do learn to use them and the stores generally put their best personnel in the monitoring positions. so the fear is legitimate.

        2. re: chez cherie

          The Costco in Canoga Park has them.

        3. Many stores have self checkout around me, I use them rarely as it never works properly and it always has to have a representative come by and see what the problem is. It makes me more frustrated when I use the self checkout and it doesn't go smoothly.

          1. Yeah, we've had 'em for a year here in Austin.

            The only thing I don't like about the setup is that there's an enforced delay between scanning items (so that only one item is on the loonnnng conveyor belt at a time); you can't do rapid-fire scanning the same way a checkout clerk can, so it ends up being slower when you have a lot of items, even if the lines are shorter.

            1 Reply
            1. re: thrackle

              Exactly, but I do like it when it tells you to place your melons on the scale.

            2. If I check myself out, I expect a discount. After all, part of the price of the products I buy goes to salaries of the people who work at the store. Why should I pay that extra if I'm doing the work myself?

              Seriously, I have not found any advantage to the self checkout at my local supermarket. The lines are slower, people don't know what they're doing, and everyone is frustrated by the lack of help when things don't work right. Besides, in today's economy, I want to see more people working, not less.

              5 Replies
              1. re: Missyme

                Agree, Missyme. The grocery store by me has the absolute worst self checkout ever--slow, requires too much attendant intervention, and doesn't like bags that I bring in. There are some stores that seem to have better equipment, but in general unless there's a million people in line, I'll go to a person.

                1. re: coney with everything

                  I hate them too and only use them if i don't have to deal with the nightmare of looking up produce SKUs.

                2. re: Missyme

                  +1 on your first paragraph

                  I'll always choose a clerk over self-check out. I'd rather keep people employed, especially if they're not discounting anything.

                  1. re: Missyme

                    At my local Stop and Shop, the self checkout lines are almost always totally empty, and the cashiered lines have a bunch of twits - twits who will sit there waiting for the cashier to bag their groceries after they're all rung up rather than doing it themselves while the cashier is scanning items. For me, it's a no-brainer. Self checkout means I get out much faster and don't have to wait for some inconsiderate jerk.

                    1. re: Missyme

                      Is it not possible that the same number of people are working (and thus salaries are the same), they are now just able to use their time in other ways to improve your experience as a customer?