Site stability and access issues
Thanks to everyone for their reports on the frustrating site problems we've been having recently. Engineering is working on these issues, trying to resolve them.
They're adding additional servers to handle the demands, as well as making cache changes to reduce the overall demand on the servers. They're also doing some performance testing to determine what's causing the biggest impact to the servers, so they can look for ways to reduce the hits.
-- Jacquilynne, Community Manager for Chowhound
This has to be something that is more than a site issue. My access has been 95% without delays and problems in the past few weeks, since I wrote my first post here on Nov 21. I get occasional errors but access is nothing at all like what is being described by skwid and Frosty Melon. I wonder if the tech people have info on the involvement of local provider issues or other technical things maybe related to specific boards at specific times.
FWIW, I get a mixture of fully opened topics I've read before, occasional requests for my password on my regular computer, and a whacky thing where I sometimes am taken directly to "My Chow" posts from that link but sometimes a drop-down menu makes me click on "My Posts" first. Nothing as difficult as the long page load delays I had weeks ago.
Unuseable would be my word, too. I think two, three times before I even type the chowhound URL, knowing that on any San Francisco board topic I'll have to refresh at least twice to get past the Internet Error message, at which time all previously read entries will show as new. The frustration is outweighing the benefit.
I know you guys are aware of even more than users might be, but I have to wonder whether the proliferation of topic and article links I've noticed over the past few months is a factor in this. I have my own issues with really old topics opening up again, and do see the value in many, but that is one thing that has been much more accessible of late.
I am a huge fan of this site and appreciate how much you try to make it useful to as many people as possible but, if server space is limited, a bit less usefulness might not be so bad. It's unlikely you'll get much agreement on what to make less accessible, but maybe not.
Sincere thanks to the Team for everything you do. Part of this is, of course, due to the expectations of users relative to other online experiences. Personally, I've kindof gotten over the 'heartache' of a 15 second wait for a page to load.