El Arriero, Hermitage Pa.-long wait no food
Went here last Friday. Restaurant was busy but my wife and I were the only ones in the lobby. Our presence was acknowledged but we then waited for 5 minutes without anyone saying anything, then shown to a table. They have a large menu and we had time to read it twice before the waitress came to take a drink order, took our food order at same time. Ordered an appetizer that looked good, a sauteed shrimp dish that sounded like dish's we had enjoyed in Mexico; a fajita and the house quesadilla main. Drinks came in a few minutes. Tortilla chips and salsa were of high quality. Things were looking up. This was the high point. Siipped the first Negra Modelo, caught the waitress's eye and ordered a second beer. About 1/2 way through it we inquired about the appetizer as it had now been about 1/2 hour since we ordered, she said just about ready. In another five minutes she came back and said in "two minutes". I observed several other tables that had been seated prior to us sitting with famished looks on their faces finally get their food. A couple of tables turned and the new occupants were whisked tortilla chips and drinks. Continued to nurse the second Negra Modello, my wife had finished her margarita. The owner came by, I got up escorted him to the cash register, told him to ring up two Negra's and the margarita and we left. I estimate we spent 45 minutes sitting after we ordered without a morsel except for the tortilla chips. The owner said that good Mexican food takes time to prepare, but this was ridiculous. To be fair, our server may have been inept, but the general pace of the service at other tables indicate some problems. There was a lot of rushing around by one server with arms loaded with plates but he always disappeared around a corner. There are hints that the food might be good-from the menu descriptions and quality of the tortilla chips and salsa- but not worth the wait or poor service.
I love the food at EL Arriero, and the service was GREAT! we have 6 children and they all enjoy coming here, they love the food and we look forward to going back there this Sunday. But Please don't dont take my word for it, you must try El Arriero out for yourself. Good stuff!!
arriero in hermitage pa, would be a much more pleasant place if they were a bit more polite. the very large gentleman that was at the register was very rude to me(i believe its the manager of the restaurant", i was sitting at the bar and everytime the bartender would come to check on me or ask me if i needed anything or even come near me, the "manager would come and interrupt and practically our faces so we could not communicate with each other. and when i was leaving. he just laughed at me when i said "thank you". I am going to La Isla next time. because i have never liked rude service from anywhere and i wont tolerate it. anyhow they burned my chile relleno. oh and also the waiter that waited on me forgot to bring me chips and salsa till after i got my food.