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the humus was spoiled

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The other day I purchased a pint of homemade humus from a middle eastern deli. And yesterday, when i opened it for dinner, I discovered it had already gone bad. Had that "fizzy" kind of taste of something wrong. Fortunately, I did not get sick.

But I was wondering -- should I just call and complain to the owner? Or go back in with the container in hand? Ask for a refund? I didn't keep the receipt but it's obvious from the style that it's their product. I can't prove that it was put away in the fridge as soon as I got home from the store.

What does everyone think about what's appropriate in this situation?

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  1. I would go back immediately, or as soon as able, and return the hummus, expecting a replacement or possibly refund.

    1. I would probably call them and say you are bringing it back because it was fizzy.

      1 Reply
      1. re: smartie

        I would and have taken things back to the store when something is spoiled withing a couple of days of purchase.

      2. Hoomoos spoils really quickly, if not made with all the preservatives found in the store bought stuff. If this truly was homemade, as you said in your post, I wouldn't trust it past a couple of days. But then, after living in the Middle East I have high hoomoos standards...

        1. It depends on how many days between "the other day" and "yesterday". Also how long it was in your car before you got home from the store and put it in the fridge. If it was a couple of days and 20 minutes I'd say return it. If it was five days and 2 hours I'd say it's probably your fault and you should live and learn.

          1. I bought the humus on Sunday, and tasted it on Monday. So it shoulda still been good.

            The upshot was that I did call the store, and the owner was upset that there was a problem and asked m e to bring it in and he immediately offered either a refund or a replacement.

            I still like the store, but probably will stick to making my own humus in the future.

            1. Call them, even just to bring it to their attention.

              I love the local Middle Eastern store by my house (I'm Persian) but I don't buy any fresh food there. I've noticed that some jarred items had expiration dates that were 2 months ago, so it made me realize they must not have a high enough turn over for me to buy anything other than spices and rice there.