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Oct 28, 2009 12:11 PM

falling oven grates???

My Mom bought the most expensive Kenmore range from Sears 2-3 years ago. Lately, the oven grates have been falling off the little runner shelves (I can not think of the technical term). Has anyone else ever had this problem? It seems totally random and they seem to fall from both the right and left sides. My guess is that the grates have warped and are no longer flat. Any other thoughts?

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  1. Curious, did she run the oven's self-clean cycle with the grates in?

    2 Replies
    1. re: MikeB3542

      that's not supposed to be a problem. At least for my oven it says the only downside of that is that you may need to put a little oil on the edges so they slide easily again.

      1. re: DGresh

        I agree - that can cause some discoloration of the grates but should not affect them otherwise. I would contact Kenmore and explain what's happening. This is not at all normal, it sounds to me like a manufacturing defect. They may well just replace them. Unless, of course, it's something caused by the user, like putting incredibly heavy pots on them so they warp. But they should be designed to handle pretty much any commercial cookware that fits in the oven.

    2. Not to denigrate Dear Mom, but is it possible they're in the wrong way? Maybe they're a bit longer width-wise, and now there isn't enough enough rack to meet the little runner shelves? ;-)

      If you can't post a model number so we can see what exactly you're referring to, then I agree that you should be dealing with Sears directly.

      1 Reply
      1. re: Joe Blowe

        Another reason could be that they're not level - like 2 slots down on one side, 1 on the other.
        Measure the width of the oven and the width of the rack.

      2. I'm sorry to the other posters, but I have to believe that your Mom knows how to put her oven racks in correctly after all these years. Unless she was cooking over a fireplace for the last few decades like they used to do in the Colonial days, there really are only two ways for the racks to slide in: Back or front in, and in either case, the width of the racks does not change.

        I'd put them in when cold and jiggle them around. If they seem loose or skimpy, I'd bet that the sidewalls of the oven may have bowed out and that the racks are fine. If the side walls can be checked for squareness, and they are flawed, you need a service call. If the sidewalls are straight, then you may just want to contact Kenmore for replacement racks.

        1. yes yes yes... my Kenmore elite model 709.46609502 oven racks fall from the runner shelves. Sears has yet to respond. How did your Mom resolve this????

          1. Mine started this March, 2015 - after having no problems since I bought it in 09. Registered a complaint with the Consumer Product Safety Commission this week. How many of us are having this problem? Time for legal action!