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Oct 28, 2009 11:43 AM

Has anyone used "Restaurants On The Go" for delivery? Your comments please.

Restaurants On The Go Ltd
Tel: (416) 932-3999

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  1. It's a decent service. You can order by phone, or online, however if you have a special request phone is better so the dispatcher can check with the restaurant.

    I've only ever used it for The Real Jerk, and delivery takes an hour, if not an hour and fifteen--I am guessing that's got more to do with the restaurant than ROTG.

    Note that although ROTG charges a delivery fee, your driver's tip is not included.

    Real Jerk
    709 Queen St E, Toronto, ON M4M1H1, CA

    The Real Jerk
    709 Queen St E, Toronto, ON M4M1H1, CA

    2 Replies
    1. re: Olivia

      Used to use them on occasion but as others have pointed out it never takes less than an hour and the prices are inflated. It's not the restaurant, we order take out from the Real Jerk on occasion (and at one point when we had no kitchen quite a lot) and they do a land office business in takeout and it's always quick and correct.

      Real Jerk
      709 Queen St E, Toronto, ON M4M1H1, CA

      The Real Jerk
      709 Queen St E, Toronto, ON M4M1H1, CA

      1. re: bytepusher

        Thanks so much bytepusher, that is really good to know. Might sway me towards driving down there to pick it up.

    2. I have used them several times. It's a tough call, they provide access to some great restaurants that don't delivery. There website is easy to use and makes ordering quick. However, I have never revcieved my food in under an hour and more times than not it is luke warm. I have stopped using them as of late as one of my fav's no longer uses them "too many complaints, food arriving cold.

      1. I just ordered from them the other day, and while they have some interesting restaurants that don't deliver, it did take over 2 hours for our food to be delivered and we had to pay $12.95 for delivery AND tip. Something to think about only if you're not in a rush to eat.

        1 Reply
        1. re: drwu

          Yikes! Have you tried calling customer service about it? If you intend to order again, you might try calling and explaining why your last experience makes you hesitant. I started using orderit as a (much, much too expensive) alternative to dining hall food while living in residence. (Exact matches for stress cravings and edible, preservative free food - it made sense till the credit card bills came in!)

          Anyway, I have called and emailed to complain about delays on several occasions in the past, and about half the time, they have offered a delivery credit - which makes the price of your next order much more appealing! It might be worth a try - over 2 hours is a very legitimate complaint, and they've offered credit for much shorter delays.

        2. Used them for many times at work (that's sad, isn't it?). Generally, service is great, but there are occasional late deliveries; but they blame it on the restaurants forgetting orders but not their own drivers.
          Just a note, their menu is actually more expensive than the actual restaurant menu. If the restaurant also offers delivery and your residence happens to be within the bound, you can save a few bucks there. They also charge delivery fee... your bill could get hefty.
          Happy ordering!

          1 Reply
          1. re: yellowbeet

            I've ordered a few times, and delivery was an hour, or an hour, fifteen minutes. The food was lukewarm, as already mentioned, and I agree that the price is exhorbant by the time delivery and tip is added.

            Recently, I used and was quite pleased. They offer specials (20% off certain restaurants to promote them, or free delivery, etc).

          2. From the other posters, it seems like this service marks up the menu prices and charges a delivery fee on top of that. As many of the restaurants on the list already deliver, this seems an unnecessary premium.

            Another thing to consider is that many of the participating restaurants put up their whole menu, regardless of whether some of these dishes pack and travel well. Salads and fish will be wilted and mushy by the time you get them.