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Tei Tei -- Why are they in such a bad mood? (Dallas)

Decided to try Tei Tei on Henderson the other day, since I wanted someplace different to take my dad who was visiting and that I can almost see it from my front porch. It wasn't very crowded, yet they kept trying to pressure us to sit at the sushi bar. The menu (for non-sushi) looked unique, so was excited (my dad doesn't really do sushi). We ordered a few things, and the waitress asked us if we preferred things in a specific order. I asked for the veggie tempura first and then everything else after that (I wouldn't have thought to mention it, but since she asked, figured, it was okay to be picky).

Well, then we waited...and waited..... I think it took about 25 minutes for the tempura to show up, and low and behold, about 2 minutes after that most of the other food came (why give us the option of the timing if it wasn't gonna be followed?). Ofcourse one of the dishes didn't show up to our table till after we had finished everything and waited for another 5 minutes.

And on top of this, everyone in the restaurant seemed to be in a REALLY bad mood. No one smiled, if you asked for something, you got it, but it seemed like you were being a pain. Very strange.

I'll probably go again cause (a) want to try their sushi (b) it's just so close to my house, but really, you'd think for their prices, they'd pay more attention to their service. Don't think I'll be recommending the place based on this experience....

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    1. There's another restaurant I go to where the employees never seem to be very happy ... then I met the owner & I understood. I think you can be pretty sure that the person at the top is setting the tone ...

      1. You really must try NOBU Pgwiz1. The service has alwasy been outstanding for us as the fish was too.

        6 Replies
        1. re: OCNC

          Will def. give it a try!

          My biggest challenge is that I LOVE to cook, so it's so much harder to make an effort to try the 500000 restaurants in dallas :) (Yes, I am one of those weird ppl, who find it easier to cook, than to decide where she wants to go out and eat).

          1. re: OCNC

            Nobu is good, but very expensive compared to Tei Tei. In my opinion, if you can handle the wait to get in at Tei Tei and the occasional moody service, Tei Tei has better food and much better prices, though of course less glitzy than Nobu.

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            Tei Tei Restaurant
            2906 N Henderson Ave, Dallas, TX 75206

            Nobu Restaurant
            Hotel Crescent Court, 400 Crescent Court, Dallas, TX 75201

            1. re: TexasAggieMama

              I find that aloofness to be typical of Tei Tei, quite honestly–or rather, most Japanese places. It sounds like your experience was particularly bad, but I do agree with TexasAggieMama that Tei Tei is one of the best. There' s no where else like it in Dallas.

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              Tei Tei Restaurant
              2906 N Henderson Ave, Dallas, TX 75206

              1. re: loratliff

                I have to disagree with the stereotype that Japanese places are aloof (both here and Japan). I think Japanese restaurants owned and operated by Japanese are EXTREMELY polite and warming. Take Sushi Saki in Richardson as an example. I have never had a single complaint about their service.

                1. re: pgwiz1

                  my thoughts exactly. I've also always received a warm reception and friendly service at Masami and Tei An.

                  1. re: pgwiz1

                    I agree with pgwiz1. I love both Sushi Sake (my favorite) and, Tei Tei.
                    Always enjoyed excellent food and polite, gracious service. Same goes for Masami, Tei An and, Oishi as well.

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                    Tei Tei Restaurant
                    2906 N Henderson Ave, Dallas, TX 75206

            2. haha, i love this post bc i think i might know what the problem is. i personally love tei-tei and have never had bad service there so here's a thought. your bad service might've just been the asian bug (bad service), everyone suffers if you are on outsider. this usually isn't the case at japanese restaurants but is quite normal in chinese/korean/viet, etc. places. and my other theory is that when you have to deal with an insufferable amount of douchbags on a daily basis, you too might fall into a bad mood. just take it with a grain of salt, it could've just been an off night, everyone has one.

              1. I would agree for the most part I have constant gracious service at all the Japanese restaurant in town. The only strong exception is Sushi Yama were they generally attempt to ignore you. Not horrible service just takes some flagging jumping ...