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Kitchenaid Pro Line Range Hood

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bear Oct 5, 2009 03:20 PM

We are finally going to put in some real ventilation, and are leaning on a 30" Kitchenaid Pro Line Kitchen Hood.
We will probably go with one of the the 30" 900 max cfm models. I currently have an inexpensive 30" Frigidaire all-gas convection with a 15,000 BTU burner, and eventually hope to end up with a 30" Blue Star with a 22,000 BTU burner. We've had to scale back our remodel from the 36" model.
Just curious if anyone has experience, either positive or negative, with the KitchenAid. The literature sounds great, the prices are decentand there are a couple of somewhat informative youtube videos, but we couldn't really find any reviews online.
Thanks!

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  1. b
    bear RE: bear Oct 6, 2009 03:08 AM

    I'm amending this post. After searching a bit more, I see that there is some confusion with KitchenAid Pro Line and just plain old Pro Line Range Hoods. We are NOT looking at the KitchenAid hood, but rather the other line that is manufactured in Utah.

    http://www.prolinerangehoods.com/

    Any experiences with this particular company?

    3 Replies
    1. re: bear
      t
      thh RE: bear Apr 12, 2010 02:33 PM

      Bear -- I see that your posts are a few months old. What did you ulitmately decide for your range hood? I went to the link for Pro-Line, and they seem to be a really good value compared with Broan or others, but I can't find any information on whether people like the product. BTW, we're probably getting a BlueStar 30" AG range (probably the RCS with an 18K BTU burner, not the RNB with the 22K burner). All 4 burners would total 51K BTUs, so I'm thinking 600 CFM should be enough (we'd rarely if ever use all 4 burners at once) and I'd like an under-cabinet design. Given our needs, I also doubt I need to consider an external blower -- an internal one should be OK and I probably won't run it on the highest setting that often so it wouldn't be that noisy, but all else being equal I'd prefer quieter of course. Thanks!

      1. re: thh
        b
        biencocido RE: thh Apr 27, 2010 09:13 AM

        I too am interested in a ProLine Range Hood. Anyone have any experience with them?
        Thanks.

        1. re: biencocido
          g
          Gene11 RE: biencocido Aug 21, 2011 09:56 AM

          I ordered the proline professional hood with remote blower
          I was told it would take 7 to 10 days for shipping. After 3 weeks of no shipment I called. Heather said she would check on it. She did not call me
          Back but I good a email that day saying it was shipped out that day. A week later the hood arrived but no remote blower. I called she said it was on back order but would express it when it arrived
          She said it is expected to arrive i'n 1 week
          I called i'n 1 week now she says 1 1/2 week. Now I'm pissed.
          Proline hoods are made i'n China and shipped i'n containers. Container from China take 6 to 8 weeks for delivery.
          Quality is fair

          Good luck. Make sure it is stock before ordering!!!!

    2. k
      Kathleen1945 RE: bear Nov 12, 2011 01:59 PM

      My experience has NOT been good, to say the least I am very frustrated.
      Placed order for PLEW832.36 1600CFM with 10' chimney extension Jun 20, 2011. ProLine informed me the design was changed, instead of one motor at 1600CFM, the redesign was 2 motors with 1000CFM. I asked about the venting, my response was we have a gasket that covers both outlets to converge into one, ok so I have 1 hole in my wall for the vent, is that right? yes was the answer. Vent did not arrive until Aug20 2011. Vent did not come with the gasket they said it would, I called to inquire about this and they now said it needed its separate vents to beyond the wall and then could be joined into 1 pipe. Installed about 2 days later. As our kitchen did not have a vent, we had to have one installed, quite a process, as we have a room above the kitchen. Turned on the vent and such a racket... quietest on the market, don't think so! So I called Tech support and spoke with Spencer, he said it was not supposed to sound like that and they would send another one to replace the one installed. Also, the chimney extension did not arrive at the same time, called and they said it was on its way, it was delivered Aug 26 @ 6pm! The new vent was delivered Oct 27 2011. Called the installer to come back and take out the old and replace with the new. Guess what! Still the noise, not as bad, but still very noisy. I placed a call to ProLine for tech support and was told he was out of the office and a message would be given to Spencer for a callback, I am still waiting for that call. I was looking for a different type of "Y" connecter and a distribution center for HVAC advised me to call a company which specializes in vent work. I did, they took a look and said it needs 2 separate vent runs. However as they were preparing to do the work yesterday late afternoon, they removed the vent pipe and still the noise on one of the motors, sounds like the left. The installer said it sounded like the bearings were bad. I called and spoke with Heather, she said she could do nothing about it and will talk with Spencer on Monday. As a footnote, this company is a venting company, that is all they do, they install Viking, GE, Dacor, etc... high end vents, they have been in business for 40 years, so they should know what they are doing.
      All of this has been a great expense, each time they have to come back it is more money. Now, the vent company, will add additional vent at a cost of about $350. So this install process has cost us as much as the vent ... Vent with chimney $1000, first install $630, additional install $350. Also, manual that comes with the vent is for a single motor. I feel that if they changed the design, venting is a big process to making the vent work properly, they should have advised on that process and have new manuals made.
      I must say that Proline has been very accommodating, but they don't tell the truth about when the product will be here (too many conflicting excuses). I think 2 months wait each time is a little long for arrival. Perhaps they should put more vents on that slow boat from China!
      Sometimes what seems to be less expensive turns out to be more expensive, than if you had chosen a more expensive one in the first place.
      Please CHOOSE carefully.

      1. m
        magnolia RE: bear Nov 14, 2011 12:39 PM

        Whatever you get, find out the noise level when operating. I had a KA that, when on high, it was tie down the cat and you couldn't hear yourself think!

        1 Reply
        1. re: magnolia
          k
          Kathleen1945 RE: magnolia Nov 17, 2011 02:50 PM

          An UPDATE! Finally PROLINE has agreed to send another vent, this one with only 1 motor which is 1000CFM and a generous refund, very generous. This new vent will arrive this week and I have the installers scheduled for next Tuesday. I personally think that 2 1000 cfm motors in a 36" hood is just too much, motors fighting each other. I hope this is as quiet as they say and I am confident this one will work out fine. This ProLine is not a KA product.. the name of the company is ProLine. I will add an update after the install next week and let everyone know how it has worked out.

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