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uh oh - my Le Creuset pan is broken

Soop Oct 4, 2009 05:15 AM

There's a plastic ring on the handle between the metal and the plastic. This is broken now, and the handle is loose.
I got this pan as a returned item from Amazon as a return (it's fine otherwise). Can I return it? Who do I go to, LC or Amazon?
Or Should I just try to fix it somehow?

  1. g
    gavtan Nov 14, 2009 04:39 AM

    Where can I buy these stainless handles in Toronto Canada?

    1. Chemicalkinetics Nov 4, 2009 09:47 AM

      Good to hear it all worked out at the end.

      1. v
        VaFrank Nov 4, 2009 09:11 AM

        That's good to hear, Soop, and not surprising; in my limited dealings with them, Le Creuset has been very responsive.

        1. Soop Oct 6, 2009 02:54 AM

          Bump - anyone know where I can get a replacement plastic ring?

          *edit* woot! I just sent LC an email, and they called me back almost immediately, took my address, and they're gonna send me one! <3 LC!

          4 Replies
          1. re: Soop
            Normandie Nov 4, 2009 07:26 PM

            I agree with Val; I'm not surprised at all. But I see it's been about a month--did you get the replacement yet, and if so, did that solve your problem?

            1. re: Normandie
              Soop Nov 5, 2009 06:53 AM

              Oh yeah, it came on the saturday morning, and I fixed it in time for breakfast on Sunday!

              The handle is a bit wierd, it took some thought how do put it back together. But as good as new :)

              1. re: Soop
                Normandie Nov 5, 2009 11:08 AM

                I'm so glad you got it straightened out, Soop. Now...what are you going to cook for us with your rejuvenated pan? (I'm hungry; I missed lunch.)

                1. re: Soop
                  Chemicalkinetics Nov 6, 2009 04:00 PM

                  Excellent, Scoop.

            2. m
              monocle Oct 4, 2009 03:03 PM

              Assuming you are using one of their french ovens, you can buy a replacement knob.

              I'm not a fan of their plastic knobs anyway. Get the stainless replacement knob; They are about $10 and let you take your cookware all the way to 500 degrees (the plastic knob is rated for ~375 or so).

              1 Reply
              1. re: monocle
                Soop Oct 5, 2009 01:24 AM

                No, it's a frying pan

              2. p
                pass Oct 4, 2009 05:41 AM

                Was it a second and was it Amazon themselves or a seller on Amazon?

                I'd email them both, the pan has failed and is now dangerous to use so I think you should be able to at least get it repaired by LC if not a full replacement item from Amazon.

                Failing everything though there is a guy on ebay who sells replacement wooden handles.

                3 Replies
                1. re: pass
                  Soop Oct 4, 2009 05:45 AM

                  Yeah it was one of Amazon's sellers. Thanks man

                  1. re: Soop
                    Normandie Oct 4, 2009 06:57 AM

                    That's too bad, Soop. I agree with pass. Ideally, the vendor should replace it, since he sold it to you, but if that doesn't work, I've had good service from LC. (Never had a broken handle, though.)

                    Btw, did you register the pan with LC when you got it? If not, try to remember to do that in the future. LC is very customer-service-oriented, so I don't think it will be a problem if you haven't yet in this case, but it's a good thing to do, generally. Good luck and let us know how it turns out.

                    1. re: Normandie
                      Soop Oct 4, 2009 12:13 PM

                      See I don't remember seeing any registration stuff when I got any of my LC Stuff - but my mom came ound and found that you can unscrew the handle, so it's not as bad as I thought....

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