656897 Sun Oct 04 05:15:50 -0700 2009 14 41 Cookware 0 5077697 There's a plastic ring on the handle between the metal and the plastic. This is broken now, and the handle is loose. I got this pan as a returned item from Amazon as a return (it's fine otherwise). Can I return it? Who do I go to, LC or Amazon? Or Should I just try to fix it somehow? Sun Oct 04 05:15:50 -0700 2009 180623 Soop 1 5077725 Was it a second and was it Amazon themselves or a seller on Amazon? I'd email them both, the pan has failed and is now dangerous to use so I think you should be able to at least get it repaired by LC if not a full replacement item from Amazon. Failing everything though there is a guy on ebay who sells replacement wooden handles. Sun Oct 04 05:41:42 -0700 2009 5077697 193208 pass 2 5077728 Yeah it was one of Amazon's sellers. Thanks man Sun Oct 04 05:45:55 -0700 2009 5077725 180623 Soop 3 5077817 That's too bad, Soop. I agree with pass. Ideally, the vendor should replace it, since he sold it to you, but if that doesn't work, I've had good service from LC. (Never had a broken handle, though.) Btw, did you register the pan with LC when you got it? If not, try to remember to do that in the future. LC is very customer-service-oriented, so I don't think it will be a problem if you haven't yet in this case, but it's a good thing to do, generally. Good luck and let us know how it turns out. Sun Oct 04 06:57:08 -0700 2009 5077728 1104013 Normandie 4 5078325 See I don't remember seeing any registration stuff when I got any of my LC Stuff - but my mom came ound and found that you can unscrew the handle, so it's not as bad as I thought.... Sun Oct 04 12:13:07 -0700 2009 5077817 180623 Soop 1 5078593 Assuming you are using one of their french ovens, you can buy a replacement knob. I'm not a fan of their plastic knobs anyway. Get the stainless replacement knob; They are about $10 and let you take your cookware all the way to 500 degrees (the plastic knob is rated for ~375 or so). Sun Oct 04 15:03:02 -0700 2009 5077697 1102893 monocle 2 5079376 No, it's a frying pan Mon Oct 05 01:24:51 -0700 2009 5078593 180623 Soop 1 5081958 Bump - anyone know where I can get a replacement plastic ring? *edit* woot! I just sent LC an email, and they called me back almost immediately, took my address, and they're gonna send me one! <3 LC! Tue Oct 06 02:54:14 -0700 2009 5077697 180623 Soop 2 5157113 I agree with Val; I'm not surprised at all. But I see it's been about a month--did you get the replacement yet, and if so, did that solve your problem? Wed Nov 04 20:26:28 -0800 2009 5081958 1104013 Normandie 3 5157875 Oh yeah, it came on the saturday morning, and I fixed it in time for breakfast on Sunday! The handle is a bit wierd, it took some thought how do put it back together. But as good as new :) Thu Nov 05 07:53:21 -0800 2009 5157113 180623 Soop 4 5158717 I'm so glad you got it straightened out, Soop. Now...what are you going to cook for us with your rejuvenated pan? (I'm hungry; I missed lunch.) Thu Nov 05 12:08:32 -0800 2009 5157875 1104013 Normandie 4 5162348 Excellent, Scoop. Fri Nov 06 17:00:22 -0800 2009 5157875 1110551 Chemicalkinetics 1 5155339 That's good to hear, Soop, and not surprising; in my limited dealings with them, Le Creuset has been very responsive. Wed Nov 04 10:11:55 -0800 2009 5077697 1120489 VaFrank 1 5155481 Good to hear it all worked out at the end. Wed Nov 04 10:47:53 -0800 2009 5077697 1110551 Chemicalkinetics 1 5180819 Where can I buy these stainless handles in Toronto Canada? Gavtan Sat Nov 14 05:39:18 -0800 2009 5077697 1124441 gavtan