uh oh - my Le Creuset pan is broken

[Soop]

There's a plastic ring on the handle between the metal and the plastic. This is broken now, and the handle is loose.
I got this pan as a returned item from Amazon as a return (it's fine otherwise). Can I return it? Who do I go to, LC or Amazon?
Or Should I just try to fix it somehow?

[gavtan]

Where can I buy these stainless handles in Toronto Canada?
Gavtan

[Chemicalkinetics]

Good to hear it all worked out at the end.

[VaFrank]

That's good to hear, Soop, and not surprising; in my limited dealings with them, Le Creuset has been very responsive.

[Soop]

Bump - anyone know where I can get a replacement plastic ring?

*edit* woot! I just sent LC an email, and they called me back almost immediately, took my address, and they're gonna send me one! <3 LC!

[Normandie]

I agree with Val; I'm not surprised at all. But I see it's been about a month--did you get the replacement yet, and if so, did that solve your problem?

[Soop]

Oh yeah, it came on the saturday morning, and I fixed it in time for breakfast on Sunday!

The handle is a bit wierd, it took some thought how do put it back together. But as good as new :)

[Normandie]

I'm so glad you got it straightened out, Soop. Now...what are you going to cook for us with your rejuvenated pan? (I'm hungry; I missed lunch.)

[Chemicalkinetics]

Excellent, Scoop.

[monocle]

Assuming you are using one of their french ovens, you can buy a replacement knob.

I'm not a fan of their plastic knobs anyway. Get the stainless replacement knob; They are about $10 and let you take your cookware all the way to 500 degrees (the plastic knob is rated for ~375 or so).

[Soop]

No, it's a frying pan

[pass]

Was it a second and was it Amazon themselves or a seller on Amazon?

I'd email them both, the pan has failed and is now dangerous to use so I think you should be able to at least get it repaired by LC if not a full replacement item from Amazon.

Failing everything though there is a guy on ebay who sells replacement wooden handles.

[Soop]

Yeah it was one of Amazon's sellers. Thanks man

[Normandie]

That's too bad, Soop. I agree with pass. Ideally, the vendor should replace it, since he sold it to you, but if that doesn't work, I've had good service from LC. (Never had a broken handle, though.)

Btw, did you register the pan with LC when you got it? If not, try to remember to do that in the future. LC is very customer-service-oriented, so I don't think it will be a problem if you haven't yet in this case, but it's a good thing to do, generally. Good luck and let us know how it turns out.

[Soop]

See I don't remember seeing any registration stuff when I got any of my LC Stuff - but my mom came ound and found that you can unscrew the handle, so it's not as bad as I thought....