Psst... We're working on the next generation of Chowhound! View >
HOME > Chowhound > Greater Boston Area >
Oct 1, 2009 06:44 PM

Toscanini's Awesome Customer Service

In 2004, I tasted and promptly fell in love with Toscanini's Double Burnt Caramel Fudge Swirl ice cream only to never see it appear on the menu again. I was in Toscanini's on Saturday night and one of the guys behind the counter overheard me talking about my search for my favorite elusive flavor. He suggested that I leave my e-mail and said that Toscanini's would e-mail if it ever appeared again. Well, today, I received an e-mail from the owner, Gus Rancatore, telling me that he had made two pints of just for me!! Its absolutely delicious and just like I remembered. Thanks Toscanini's!!

Toscanini's Ice Cream
899 Main St, Cambridge, MA 02139

  1. Click to Upload a photo (10 MB limit)
  1. They have really friendly customer service. Unlike lots of other ice cream places, the Toscanini folks never give me dirty "hurry up and choose!" looks when I ask to taste multiple flavors. And they have the best ice cream too! Everything about it makes it worth the trip from Brookline.

    1. That is impressive customer service. I didn't know they ever had that flavor. If they don't have it in the future, ordering the burnt caramel with hot fudge might approximate it. That's often what I get and can't imagine anything better.

      1. Maybe I can get him to make me some of that fantastic Bananas Foster flavor!

        1. The original comment has been removed
          1. What a great post. I love their ice cream and never a condescending attitude.