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Toscanini's Awesome Customer Service

sailorblue Oct 1, 2009 06:44 PM

In 2004, I tasted and promptly fell in love with Toscanini's Double Burnt Caramel Fudge Swirl ice cream only to never see it appear on the menu again. I was in Toscanini's on Saturday night and one of the guys behind the counter overheard me talking about my search for my favorite elusive flavor. He suggested that I leave my e-mail and said that Toscanini's would e-mail if it ever appeared again. Well, today, I received an e-mail from the owner, Gus Rancatore, telling me that he had made two pints of just for me!! Its absolutely delicious and just like I remembered. Thanks Toscanini's!!

Toscanini's Ice Cream
899 Main St, Cambridge, MA 02139

  1. l
    lergnom Oct 3, 2009 01:22 PM

    I mentioned this to my wife without being specific and the first words out of her mouth were, "Has to be burnt caramel."

    1. aadesmd Oct 3, 2009 08:41 AM

      What a great post. I love their ice cream and never a condescending attitude.

      1. Prav Oct 2, 2009 07:00 AM

        Maybe I can get him to make me some of that fantastic Bananas Foster flavor!

        1. p
          pollystyrene Oct 1, 2009 11:37 PM

          That is impressive customer service. I didn't know they ever had that flavor. If they don't have it in the future, ordering the burnt caramel with hot fudge might approximate it. That's often what I get and can't imagine anything better.

          1. q
            quirkydeb Oct 1, 2009 08:20 PM

            They have really friendly customer service. Unlike lots of other ice cream places, the Toscanini folks never give me dirty "hurry up and choose!" looks when I ask to taste multiple flavors. And they have the best ice cream too! Everything about it makes it worth the trip from Brookline.

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