Terrible welcome at Dae Jang Geum
- alau2 Sep 25, 2009 08:51 PM
I was really looking forward to trying the Korean food at Dae Jang Geum (1324 - 10th Ave SW next to the Arirang grocery store) tonight.
But we barely got past the front door.
A nice young man said "Hello I'll be right with you," as the two of us walked in. He was helping someone pay with debit.
Then a female server came and we told her we wanted a table for two. A group of four then arrived behind us, and said they had a reservation so she seated them. She didn't say anything to us so we stood around some more.
Then she came back and started discussing something loudly with another female server in Korean. Not once did they look at us, or acknowledge us.
Finally the young man said to us in English, "We only have a table for four available right now, so we'll seat a group of four before you."
There was no one waiting for a table except the two of us!
We just left.
Has anyone else been there? Is that normal?
We ended up having an enjoyable dinner at Korean Village near the CN Tower, where the servers were nice and looked us in the eye when they talked to us, and told us how long a table would be (just a few minutes) and even smiled.
Also- it would be too bad if you were a food blogger or, worse for them, a restaurant reviewer....
Frankly we were caught off guard by their response. I was bewildered and my husband was mad so we didn't have time to argue. Although if we did and had gotten a table, I don't think the service was going to get better once we sat down.
hsk: Yes, I totally agree the discussion was likely about giving us a table.
Obviously, we would not have taken a table of 6 or higher. And if they had politely given us a wait time, we could have made an informed decision.
Whether or not the restaurant caters to Koreans is silly, they're a restaurant who should seat paying customers if there is room. Having said that, I'm Chinese, and have a lot of patience for the let's say, eccentricities of Asian restaurants and this was pretty unforgivable.
I've been there a few times, and the food is better at Korean Village IMO. I think Dae Jang Geum caters mostly to Koreans - maybe the loud discussion was whether they were going to seat you at a table for 4 or hold out for a later walk-in.
I've never experienced anything like this ever (at ANY kind of restaurant, although I have had people split tables 6" apart, or asked me to share a larger table with another 2). If they really wanted to hold out for a larger group I think it would have been better for them to lie and say they had nothing available for 20 minutes and you likely would have left anyway. If it had happened to me I would have been ticked off if I were told that, but not so much if I didn't have a reservation and decided not to wait.
DJG isn't bad when you can find a table. I've found that barging in and sitting down works as well...
Ever try the Clubhouse in NW (Montgomery, by the KFC on Home Road and 16th Ave, I believe? I think their Korean food is delicious. i used to live in Point McKay and that was my choice when I was too lazy to cook.