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Sep 23, 2009 04:56 PM

Phantom Gourmet gift card. Gone bust?

Seems like something's gone very wrong with these and I have one valued at $100. Cannot find any info on their site, the list of participating vendors has disappeared and you cannot contact the boys as they don't answer individual questions (per the PG "contact us" page) I sent an email anyway but I'm not hopeful. Any information would be appreciated but I have a feeling this is a gift I've waited too long to use.

Supposing it is useless, do we have any recourse as consumers? Help me, Hank!

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  1. Contact the Attorney General's office.

    1. I was at a restaurant in the last 2-3 weeks, and noticed a sign saying that they didn't honor PG gift cards anymore. I can't remember where it was. It might have been The Bay Club in Quincy.

      1 Reply
      1. re: catsmeow

        I saw a similar sign at Not Your Average Joe's in Arlington maybe 2 weeks ago. It certainly looks like there is something going on with these gift cards.

      2. The original comment has been removed
        1. We were at DeNero's in Cohasset last Friday night and it had a notice posted that it would not honor the Phantom Gourmet Gift Cards. DeNero's had a letter from PG and a form to sign and send back to PG with your gift card. PG will issue new gift card and, for a limited time, PG will return the card with 110% of the remaining value of your card. I found it extremely frustrating that PG did not have this information on its website as of last Friday night. I checked PG's website to see what restaurants participated in its program and could not find any information. You would think PG would make people aware of the situation. Anyways, PG plans on having the new gift cards working as of October 15, 2009. By the way, DeNero's was excellent. Also, it has great deal on Monday and Tuesdays (at least as of a month ago); think $14 for a 3 course meal. Check it out.

          1 Reply
          1. re: Seamus

            Thank you everyone! Something is definitely wrong when more information is available on this board than on the actual PG site. I wonder if all previously participating restaurants have the forms. How the heck do I get one otherwise? This is so frustrating.

          2. The original comment has been removed