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Sep 15, 2009 05:24 AM

Malfunctioning Salter Electronic Aquatronic Scale

I have a Salter Electronic Aquatronic Scale that's turning on only occasionally. I don't think the problem is with the batteries because the scale's Low Batt indicator has not flashed and on those instances when the scale does turn on, the numbers are solid and the reading comes quickly, all of which leads me to believe the problem is a loose connection in the On button. My calls to Salter have gone unreturned and the folks at the King Arthur Baker's Catalogue have no record of such a problem. Has anyone else had a similar problem with this scale?

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  1. Can you email them? Salter's replacement / customer service in the UK is very good.

    1. First step with ANY failing electronic product is to check the battery AND the machine's contacts (terminals). Try scrubbing the contacts (on the battery and in the scale) with a pencil eraser. If that works, then you know it just wasn't getting any juice. If that doesn't work...

      1. Mine also malfunctioned and started acting very erratically. Mine was replaced free of charge via the website I bought it from. I think there is at least a 10-year warranty.

        6 Replies
        1. re: Debra Stuart

          I have contacted Salter through the website but haven't gotten a response. There is a 10-year warranty but I bought the scale at Linens-N-Things, which is now out of business, so I'm hoping I hear back from Salter.

          1. re: Velda Mae

            Did you try calling Salter at 1-866-843-3905? That's the number I was given by King Arthur last January when I had a problem with a Salter scale. Once I got in touch with them, they simply asked that I return the scale with a note explaining the problem. They said I did not need proof of purchase.

            They sent me out a new scale upon receipt of the defective one. Turn-around was about ten days from when I mailed in my defective scale. Note that you'll actually be talking to the Taylor Thermometer service department - they handle Salter in the US.

            1. re: srgoodman

              I got the same number from King Arthur and called twice before I made my original post. Both times I was dumped into voicemail even though I'd elected to stay on the line. Neither of my messages have been returned nor has the message I sent via the roboform on the website. I've dealt with the Taylor thermometer folks before and my past experience has been very good.

              1. re: Velda Mae

                I, too, got the involuntary dump to voice mail after about three minutes. I was quite annoyed at the time by that, but they did call me back a few hours later.

                If you don't hear from them in a few days, you might just want to go ahead and return the scale anyway to the Las Cruces address on their web site. When I did speak to them, they did not ask me for any specific information over the phone, nor did they require an RMA number for the return. As I wrote earlier, they didn't even require a receipt - they only wanted an explanation of the problem.

                Interestingly, though the return went to NM, the replacement was shipped from CA.

                1. re: srgoodman

                  I never did get a reply to my inquiries so I went ahead and mailed my scale to Salter. A brand new scale arrived today and, like yours, the scale was shipped from CA but the "Sold To" portion of the invoice listed the warranty replacements division in NM.

                  1. re: Velda Mae

                    Thanks for following up. I'm glad you were able to get your scale replaced.

        2. I work for a digital scale company that sells Salter scales and we send our returns to:

          2220 Entrada del Sol, Suite A
          Las Cruces, NM 88001

          I wasn't sure if you had everything taken care of yet or not.

          1. I've also had problems with my scale. i'll have to try returning it.