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Malfunctioning Salter Electronic Aquatronic Scale

I have a Salter Electronic Aquatronic Scale that's turning on only occasionally. I don't think the problem is with the batteries because the scale's Low Batt indicator has not flashed and on those instances when the scale does turn on, the numbers are solid and the reading comes quickly, all of which leads me to believe the problem is a loose connection in the On button. My calls to Salter have gone unreturned and the folks at the King Arthur Baker's Catalogue have no record of such a problem. Has anyone else had a similar problem with this scale?

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  1. Can you email them? Salter's replacement / customer service in the UK is very good.

    1. First step with ANY failing electronic product is to check the battery AND the machine's contacts (terminals). Try scrubbing the contacts (on the battery and in the scale) with a pencil eraser. If that works, then you know it just wasn't getting any juice. If that doesn't work...

      1. Mine also malfunctioned and started acting very erratically. Mine was replaced free of charge via the website I bought it from. I think there is at least a 10-year warranty.

        6 Replies
        1. re: Debra Stuart

          I have contacted Salter through the website but haven't gotten a response. There is a 10-year warranty but I bought the scale at Linens-N-Things, which is now out of business, so I'm hoping I hear back from Salter.

          1. re: Velda Mae

            Did you try calling Salter at 1-866-843-3905? That's the number I was given by King Arthur last January when I had a problem with a Salter scale. Once I got in touch with them, they simply asked that I return the scale with a note explaining the problem. They said I did not need proof of purchase.

            They sent me out a new scale upon receipt of the defective one. Turn-around was about ten days from when I mailed in my defective scale. Note that you'll actually be talking to the Taylor Thermometer service department - they handle Salter in the US.

            1. re: srgoodman

              I got the same number from King Arthur and called twice before I made my original post. Both times I was dumped into voicemail even though I'd elected to stay on the line. Neither of my messages have been returned nor has the message I sent via the roboform on the website. I've dealt with the Taylor thermometer folks before and my past experience has been very good.

              1. re: Velda Mae

                I, too, got the involuntary dump to voice mail after about three minutes. I was quite annoyed at the time by that, but they did call me back a few hours later.

                If you don't hear from them in a few days, you might just want to go ahead and return the scale anyway to the Las Cruces address on their web site. When I did speak to them, they did not ask me for any specific information over the phone, nor did they require an RMA number for the return. As I wrote earlier, they didn't even require a receipt - they only wanted an explanation of the problem.

                Interestingly, though the return went to NM, the replacement was shipped from CA.

                1. re: srgoodman

                  I never did get a reply to my inquiries so I went ahead and mailed my scale to Salter. A brand new scale arrived today and, like yours, the scale was shipped from CA but the "Sold To" portion of the invoice listed the warranty replacements division in NM.

                  1. re: Velda Mae

                    Thanks for following up. I'm glad you were able to get your scale replaced.

        2. I work for a digital scale company that sells Salter scales and we send our returns to:

          2220 Entrada del Sol, Suite A
          Las Cruces, NM 88001

          I wasn't sure if you had everything taken care of yet or not.

          1. I've also had problems with my scale. i'll have to try returning it.

            1. REPAIRING DIGITAL DISPLAY SCALE -- SALTER BRAND WITH ERROR MESSAGE, AND EVENTUALLY NO DISPLAY AT ALL
              --
              I managed to fix a Salter digital display bathroom scale I had bought for my mom by removing dust from the area that turns it on -- the black, silver, and glass angular design fit perfectly with her decor so she didn`t want it replaced with a different style.
              MODEL: It was model 910 but I imagine the fix will work with other similar models.
              PROBLEM: The scale had been working only occasionally for many weeks and was hard to turn on -- my mom said it no longer made the little click sound when she pressed it with her foot to turn it on. Finally it gave an error display and stopped working entirely with no display at all -- not even the dashes to indicate it was getting any power from the battery.
              SOLUTION: When changing the battery and cleaning out its compartment failed, I suspected that maybe dust had gotten into another area -- the part that turns it on -- on this scale they`re little silver discs under the glass that press into the base (the dust would explain the lack of the usual metallic click sound and the lack of contact to switch it on). The area is not very accessible, so I used a high power vacuum with crevice attachment in my left hand, while loosening the dust with a duster/paintbrush in my right. The trick was to find the right duster and then work both tools around each disc coming at the same point from different angles. The first time I used a small duster with man-made materials (not feathers) and tried to push it into the crevice so that at least some bristles turned the corner down into the base -- the vacuum was strong enough to pull any loose dust out. This first cleaning went well enough to get the display back on when I tried it -- back to the error message anyway, but I knew I was on the right track. The second time I used a skinny fine detail number 1 paint brush (similar to the ones in a child`s paint set) to loosen the dirt while using the vacuum -- I pushed horizontally in toward the disc, and then twirled it back and forth so that the bristles splayed and the lower half of them curved down into the crevice. This worked well and afterwards the scale turned on and went to 00 and read my weight. A third cleaning with the vacuum and paint brush even brought back the little "click" sound and my mom says that since fixing it the scale works better now than it has in a couple years.
              Hope this repair works for you. All in all it took less time than it would to find contact info to call/e-mail for a return/replacement, wrap/box/label it, and take it to the post office -- not to mention saving shipping charges.