Fresh Raw Fruit from www.rawguru.com

[Pamela]

I was wondering if any Chowhound has ever ordered fresh exotic fruit from www.rawguru.com. I came upon the raw food site after Googling "durian and shipping." I have my eyes set on fresh durian meat and plan on shipping it as a gift to the east coast, but I am unfamiliar with rawguru.com and also am a bit hesitant about this purchase, given the risk of shipping fresh durian meat. Considering how pricy the durian is and how it spoils quickly, I thought I should seek out advice.

Any experience with either www.rawguru.com or with shipping fresh durian?

[Pamela]

Don't bother with this "merchant." Ordered an item (fresh durian meat). Cost was $225.50. Merchant never emailed me with a confirmation email, in spite of multiple inquiries, but my credit card was automatically charged. The merchant makes it nearly impossible to get in touch with a rep by phone, and no one responds to emails. Essentially, the customer service is nonexistent, but they seem more than eager to take your money and run.

The item I wanted was not available in the proposed timeframe, so I requested a cancellation and refund to my credit card. Requested an email confirmation of the refund. It's been four days and still not a single response. Credit card has not been reversed.

Rawguru.com is probably one of the worst online experiences I've ever had. It's a complete joke and, frankly, I wonder if it is a scam.

[BobB]

If you used a credit card (not a debit card) just challenge the charge when the bill comes. Most credit card companies are very accommodating in such situations and will take it off your bill if you give them a convincing story.

[Buckethead]

I wouldn't wait that long. If you can see the charge on your bill online, and yet have not heard a peep from the vendor, call the CC company and tell them what happened, they'll take it off.